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Quality Inn & Suites

2.5 of 5
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150 W. I-65 Service Road, Beltline Hwy. South, Mobile, AL 36608
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107 Reviews from our TripAdvisor Community

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37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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    (107)
  • Mar-May only
    (32)
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    (28)
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    (24)
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Bartlett, Tennessee
1 review
1 of 5 stars Reviewed 5 days ago NEW

The room air conditioner was not sufficient,got a fan from the office to help cool the room,it was so pitiful i had to go to a local walmart and buy a fan in order to sleep. We had rented a room with a kitchenette that consisted of a dirty small micro wave and a refrigerator that would almost tip over... More 

Was this review helpful? Yes
Tracy J, Manager at Quality Inn & Suites, responded to this review

Hi there -- it looks like you left your review for the wrong location! We're located in Mobile, Alabama, and you seem to have stayed at a hotel in Heber Springs, Arkansas. If you don't mind, could you please take your review down from our page? Thank you so much, and feel free to give us a call if you... More 

Houston, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel was not as advertised. The room was old and dirty. Surface areas (i.e. desk) dusty. Microwave extremely small and old. We had ants in our room the last night of our stay. Breakfast buffet was good with a variety of options.

Was this review helpful? Yes
Tracy J, Manager at Quality Inn & Suites, responded to this review

I'm really sorry that your room didn't meet your expectations. Clean, comfortable rooms are our number one priority, and we have rigorous cleaning and pest-control policies in place to make sure of that. I hope you let one of our staff know about your room, as we would've been more than happy to take care of those issues. If you'd... More 

Atlanta, Georgia
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The service here was excellent. We checked in a little later in the afternoon and were directed to the free guest buffet (which had delicious burger sliders and beer). We went up to our room which was HUGE! A fully functional living room separate from the bedroom was great, each with their own TV. The beds were soft and made... More 

Was this review helpful? Yes
Tracy J, Manager at Quality Inn & Suites, responded to this review

I'm happy to hear that you enjoyed such a comfortable stay, Max! Sounds like you arrived at just the right time -- you don't wanna miss that guest buffet, do you? Thanks so much for sharing your kind words here and on Google. We're looking forward to your next trip to Mobile! Cheers, Tracy Jones More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 17, 2015

We stayed here for 2 nights. We had the presidential suite ($114 a night after AAA discount) we enjoyed having the kitchenette and jacuzzi tub. Our room had a king bed and sleeper sofa. Good for the price. The pool is indoor and was always full and very busy. We used the laundry area. Our window would not lock. Our... More 

Was this review helpful? Yes
Tracy J, Manager at Quality Inn & Suites, responded to this review

Hey, Ashley, sorry that the conference room was loud! A lot of folks reserve the room for celebrations, so I see what you're saying about creating soundproof walls. We can keep that in mind the next time we get the chance to do renovations. And in the meantime, please do feel free to let our front desk staff know if... More 

2 reviews
5 of 5 stars Reviewed June 8, 2015 via mobile

Everything was awesome!!! We stayed last time we worked at the comfort inn a couple hotels down and it was awful...so we tried this quality inn....and this will be our new go to when working out of town....thank you to all the staff !!!

Was this review helpful? Yes
Tracy J, Manager at Quality Inn & Suites, responded to this review

I'm so glad you could enjoy a comfy and relaxing stay, Susan! I'll have to let my staff know how much you appreciated all their help. They'll love reading your kind words. Thanks for making us your home away from home whenever you're in town. We can't wait to welcome you back next time! Warmly, Tracy J. More 

Redding, California
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 4, 2015

This is a very nice hotel and is very family friendly. There is a very nice pool for kids to play in and kids roamed the hotel freely running back and forth to the pool. The breakfast is good and the staff is very friendly and helpful.

Was this review helpful? Yes 2
Tracy J, Manager at Quality Inn & Suites, responded to this review

I'm so glad we could welcome you and the family for a relaxing stay! It sounds like your kiddos love the water, so it's wonderful that they could enjoy splashing around in the pool. I hope y'all had a safe trip home -- can't wait to see you the next time you're in Mobile! Sincerely, Tracy J. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 1, 2015

So highs and lows. Highs were the decent breakfast bar and fairly clean rooms. The indoor pool and spa was very nice due to inclimate weather. Lows,a little out of date and some of the fitness equipment did not work. But over all it was a good value for the dollar,would not mind staying again.

Was this review helpful? Yes 1
Tracy J, Manager at Quality Inn & Suites, responded to this review

Aragon, it's awesome to hear that our tasty breakfast, comfortable rooms, and headed pool could all add up to a great stay! I'm sorry that there were some issues with the fitness equipment, though -- our staff is always happy to take care of that, so don't hesitate to let us know if you see something amiss. I hope you... More 

Yonkers, New York
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 30, 2015

The rooms were spacious and very clean: full kitchen, work station, living room area and comfy beds! The wifi is free and the rooms are quiet. The staff here were very helpful and answered any question we had with a smile.

Was this review helpful? Yes 1
Tracy J, Manager at Quality Inn & Suites, responded to this review

So glad we could treat you to some Southern hospitality, Andrew! It's wonderful to hear that your room was just what you needed for a great stay. Safe travels, and I hope we'll get to welcome you back the next time you're in Mobile! All the best, Tracy J. More 

Atlanta
Level Contributor
111 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed May 27, 2015

This hotel has been a few names over the the years and is starting to show its age. Large rooms in decent shape but here on business and had no WiFi in the room had to go to the lobby to work. The staff was nice enough and adjusted my rate but it seemed they knew of problems with the... More 

Was this review helpful? Yes
Tracy J, Manager at Quality Inn & Suites, responded to this review

So sorry about the issues with the Wi-Fi -- we got it up and running again, but it sounds like you caught us before we'd fully diagnosed the problem. I'm sure that must've been frustrating, and we're really sorry for the inconvenience! I hope you'll give us a second chance the next time you're in Mobile -- we've got all... More 

Racine
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 12, 2015

In summary, we entered our room #207 without a working clock or a fitted sheet for the sofa bed. We never received a phone message from a relative because it wasn't plugged in! The pool area didn't have towels available even when we requested them. The sofa bed blanket was holey. By the end of our stay, the vanity lights... More 

Was this review helpful? Yes
Tracy J, Manager at Quality Inn & Suites, responded to this review

I can definitely understand your frustration, Helen, and I want to apologize that your room wasn't in tip-top condition. You mentioned that the staff seemed indifferent -- I'm not sure what happened to give you that impression, but I do hope you mentioned something to them about the state of your room. Our number one priority is that you're comfortable... More 

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