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Holiday Inn Mobile Airport

#25 of 65 Hotels in Mobile
Certificate of Excellence
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3630 Springhill Memorial Drive S, Mobile, AL 36608
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Holiday Inn Mobile Airport
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125 Reviews from our TripAdvisor Community

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Goa
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms were quite clean, but there was no water in the rooms kept. Even though I was staying overnight there was no water. Even the coffee maker dint have the filter cup holder and I had to manage without that in the wee hours. Restaurant service took almost 45 min to bring my dinner at the table after the order,... More 

Helpful?
Thank shanusilva
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We sincerely apologize for the inconveniences you faced while staying with us. Your comments will be used to improve our services. We look forward to having you as a guest again in the future. More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I was put on Holiday Inn Mobile Airport for the night stay on 11th Jan 2016. The receptionist gave a very good first impression when I was checking in. She gave a warm and nice welcome. The room was spacious, comfortable and well equipped. The shuttle service is a very good privilege they offer but I had a bad experience... More 

Helpful?
Thank 989avishekr
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to post a review of our property. We sincerely apologize for the inconveniences regarding our shuttle. We will use your comments to continue to improve our services with the shuttle. Your kind comments about the front desk agent will be shared with her and the entire staff. We look forward to having you as... More 

Columbus, Georgia
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed December 16, 2015

I have been to this hotel before and had great service. This time not so much. First we went to the restaurant. I ordered hot wings with only a little bit of sauce. Found it to be a little too spicy for me and asked for another order without sauce. The waitress comes back with the same wings. I asked... More 

Helpful?
Thank Elizabeth P
Elizabeth B, General Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our hotel. I apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Your feedback will be shared with the entire staff so we can use them to continue to improve our services. I hope we have the opportunity to have you as a... More 

San Antonio, Texas, United States
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

The hotel itself is new and as a result is very clean, attractive, and welcoming. Staff is very attentive and pleasant. Only negatives are that it is a bit remote, which makes it difficult to find and gives a sense of uneasiness if arriving at night. We had difficulty finding a room with a working heater and thermostat and most... More 

Helpful?
Thank Myrna G
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you posting a review of our hotel. We are pleased that you found the hotel welcoming and our staff provided you with great customer service. We do apologize for the inconveniences in regard to the heaters and refrigerators. Your comments will be used in helping us to improve on our services. We look forward to having you as a... More 

Belmont, Mississippi
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 16, 2015

While all "economy" motels are over priced in the $100-$150 range, Holiday Inn and HI Express are worth the money. You can count on a consistent room that will be clean and comfortable. I do plan to stay at this specific HInn again.

Helpful?
Thank WillieRay58
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to post a review of our hotel. We are very pleased to hear you found us a "great place to stay". There are a lot of options to choose from in this area and we strive to deliver a great experience and great value. We look forward to having you as a guest again! More 

Saint Augustine, Florida
Level Contributor
286 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed August 30, 2015

The hotel itself is modern and nice - updated lobby and rooms. I booked an king executive room and when I checked in I was told I was being "upgraded." Not sure what I got upgraded to because my room is just a regular room with a king bed. Nice, but not more than I was expecting? Anyway, interesting experience... More 

Helpful?
Thank cwbunger32
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We apologize for the inconveniences you faced during your stay, as it is not up to our normal standards. We will share your feedback with our staff so we can improve upon our services. We do hope to have the opportunity to welcome you back in the future, so that... More 

Houston, Texas
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 10, 2015 via mobile

The hotel was clean and appears to be In a safe area. We selected here due to its rating and was pleased with stay. We arrived late at night and was met by friendly staff (Debbie, maybe?). Downfall is they have breakfast but you have to pay for it at the restaurant. I would recommend this hotel if traveling 65/10.

Helpful?
Thank local3284
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We will make sure your comments are shared with the entire staff. We all agree, Debbie is a wonderful asset to the hotel and prides herself on delivering a positive guest experience to everyone. We are a full service hotel and therefore do not have a complimentary breakfast however, please... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 5, 2015 via mobile

Stayed at the Holiday Inn as part of a school group. We were booked at a school rate & the hotel did extremely well at accommodating so many of us students. The staff was very organized upon arrival, having everyone in the groups keys labeled, with the wifi code & a shuttle to bring us to the school. Room was... More 

Helpful?
Thank Meagan W
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We are very pleased to hear you enjoyed your stay with us and the front desk staff went above and beyond. The staff takes great pride in the hotel and making sure the guests receive an excellent experience and your comments will let them know they are doing a good... More 

Virginia Beach, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 1, 2015 via mobile

When we got to our room we noticed a family setting up for a bday party. Talk to the desk to change rooms and they said they wouldn't let it get loud. Well we were up all night. 20 kids running around all night. They did nothing. Then when the wife went to shower and found hair inside a clean... More 

Helpful?
Thank Donald H
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for reviewing our hotel. We apologize for the inconveniences you faced during your recent stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Springfield, Missouri
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 28, 2015

We had a Navy reunion there and the staff was great and very attentive. The hotel itself was nice, room was in good shape and clean, A/C worked well, etc. My only complaint was with the restaurant, which we used only for breakfast. We were there for four consecutive breakfasts and not once did they have fruit on the buffet.... More 

Helpful?
Thank Rod571
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for reviewing our property. We always welcome guest feedback to help us identify areas of need. We will use your comments regarding our breakfast buffet and make changes where necessary. Your comments regarding the "great" staff will be shared with all of the team. The entire team strives to deliver a great guest experience and takes a lot... More 

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