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Holiday Inn Mobile Airport

#16 of 64 Hotels in Mobile
Certificate of Excellence
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3630 Springhill Memorial Drive S, Mobile, AL 36608
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Holiday Inn Mobile Airport
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109 Reviews from our TripAdvisor Community

Traveler rating
    62
    30
    13
    3
    1
See reviews for
26
16
8
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Top Contributor
121 reviews 121 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Rooms are very spacious, big plus! Staff was great, everything was clean. Pool was nice, but small. Located near lots of great shopping and restaurants. Breakfast is not included and there was a party that had purchased buffet so it was not an option. WiFi is horrible.

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. We are pleased to hear you found our rooms spacious, clean and our staff great! Please except our sincerest apologies that our WiFi did not meet your expectations. Rest assured, we will look into this matter and make improvements where we can. We value our guests comments and... More 

Germantown, Maryland, United States
Contributor
19 reviews 19 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here before and can add more feedback. Forgot to say how much I love the Room Key "Touch" technology!! Would be great for all hotels. Normally, I'm on the top floor, but was on the 2nd this time. First time at any hotel where I could hear all the running around Above my room. Was pleasantly surprised one... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you so much for updating your review of our hotel. We are very pleased to hear that we have remedied your prior issues and we deserved an excellent rating! We look forward to having you as a guest again when your travels bring you to the Mobile area. More 

San Francisco
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My primary focus is cleanliness and this hotel passes. Checkin was quick. Restaurant has limited dining hours. Hotel is tucked back behind other hotels but my Uber had no problems finding it. Lots of dining options within shot drive. Hotel courtesy van gave me a lift.

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. Guest feedback is always helpful and lets the staff know when they are on target! We are happy you found all your needs close by and we look forward to having you as a guest again in the near future. More 

Graceville, Florida, Usa
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Nice, clean, and quiet. Very comfortable room. Very friendly and helpful front desk staff greeted us each time we entered and exited. The service staff was cheerful and friendly. Convenient location near many restaurants and shopping centers. Just minutes from USA and downtown.

Was this review helpful? Yes
Laird S, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for your review of our property. We are very pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to you visiting us again when your travels bring you to the Mobile area. More 

Pinole, CA
Top Contributor
68 reviews 68 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 6, 2015

This "Airport" Holiday Inn is about 10 miles from the Airport in Mobile. It is hard to find, even with help from the front desk. The hotel itself is nice, but plunked down with a string of lesser hotels in the middle of nowhere.

Was this review helpful? Yes
Laird S, General Manager at Holiday Inn Mobile Airport, responded to this review

Chuck D, Thank you for your patronage and time to post this review. We truly appreciate your comments as a Trip Advisor "Top Contributor", we value your feed back. We do understand our location is difficult to find especially without the ability to offer signage on the access road. Thank you also for the room tip in helping others better... More 

Albertville, Alabama
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 29, 2015

The bad....I was traveling with a group that had reserved and blocked 8 rooms. Upon arrival only five reservations were held and three of our group wound up at the Holiday Inn Express close by. The leader of our group was not happy. The Good...I did have a king room and thought it was excellent. The room was spacious and... More 

Was this review helpful? Yes 1
Laird S, General Manager at Holiday Inn Mobile Airport, responded to this review

Greg H, Thank you for your time and review. We sincerely apologize for the reservation confusion. Group rooms should not have to have been separated, with confirmed reservations in place. We do however, appreciate your compliments for our room layout, "solid" breakfast and courteous staff. Thank you also for your patronage and the opportunity to serve you again during your... More 

Holly Springs, North Carolina
Top Contributor
93 reviews 93 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 16, 2015

Had recently been on a winning steak with Holiday Inns, especially of this design, so decided to give this one a try, too. Well, all good things must come to an end, I guess. The welcome was fine....it is tricky to get to some of these hotels in Mobile, though because of the Service road system. The first problem was... More 

Was this review helpful? Yes 1
Laird S, General Manager at Holiday Inn Mobile Airport, responded to this review

Meh, Thank you for taking the time to share these comments. Please accept our apology for the warn elevators and less than perfect breakfast experience. We will respond to your concerns and immediately correct your observations. Thanks again. More 

Kennebunkport, Maine
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 28, 2015

Very clean, apparently brand new, well equipped hotel. Near I-65, the airport and downtown. All for under $100 per night. We had to catch a 0600 flight, so we didn't get to check out the other facilities. It, of course, had free wifi and a good TV with actual HD.

Was this review helpful? Yes 1
Laird S, General Manager at Holiday Inn Mobile Airport, responded to this review

tisb3, Thank you for your "top notch" review. We will share your compliments with our staff. We appreciate your patronage and hope to serve you again soon. Thanks again. More 

Arkansas
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 23, 2015

First, the hotel is hard to find. The sign is practically hidden, and there's no sign on the service road telling you where to turn. It's at the end of a dead end street. The restaurant is not worth the money. Breakfast was bad. Housekeeping need to pick up a dust rag and dust. The room was dusty as well... More 

Was this review helpful? Yes
Laird S, General Manager at Holiday Inn Mobile Airport, responded to this review

ARTraveler123, Thank you for your time share your comments. Please be assured, we do appreciate and respect all observations and will respond accordingly. We do apologize for the less that satisfactory visit and will immediately address your concerns. Our only goal is to offer a clean, safe and hospitable visit for all our guests and are sorry we did not... More 

Ridgewood, New Jersey
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2015

New hotel, with open air lobby and decent restaurant. Hotel room was good sized, had plenty of outlets, flat screen tv and was clean. Workout room was very small and only had three pieces of aerobic equipment.

Was this review helpful? Yes
Laird S, General Manager at Holiday Inn Mobile Airport, responded to this review

parkerw2014, Thank you for your recent review. As a senior contributor, with numerous postings, we truly value your insight. We are grateful for your comments and it's good to hear you had a restful stay with us. We appreciate your comments on our fitness center and are considering an upgrade to this area. Thanks again and we hope to serve... More 

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