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Holiday Inn Mobile Airport

#20 of 65 Hotels in Mobile
Certificate of Excellence
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3630 Springhill Memorial Drive S, Mobile, AL 36608
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1 room 1 guest
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Holiday Inn Mobile Airport
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120 Reviews from our TripAdvisor Community

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Traveler rating
    65
    33
    16
    4
    2
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30
17
8
45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Augustine, Florida
Level Contributor
250 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel itself is modern and nice - updated lobby and rooms. I booked an king executive room and when I checked in I was told I was being "upgraded." Not sure what I got upgraded to because my room is just a regular room with a king bed. Nice, but not more than I was expecting? Anyway, interesting experience... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We apologize for the inconveniences you faced during your stay, as it is not up to our normal standards. We will share your feedback with our staff so we can improve upon our services. We do hope to have the opportunity to welcome you back in the future, so that... More 

Houston, Texas
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean and appears to be In a safe area. We selected here due to its rating and was pleased with stay. We arrived late at night and was met by friendly staff (Debbie, maybe?). Downfall is they have breakfast but you have to pay for it at the restaurant. I would recommend this hotel if traveling 65/10.

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We will make sure your comments are shared with the entire staff. We all agree, Debbie is a wonderful asset to the hotel and prides herself on delivering a positive guest experience to everyone. We are a full service hotel and therefore do not have a complimentary breakfast however, please... More 

Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Holiday Inn as part of a school group. We were booked at a school rate & the hotel did extremely well at accommodating so many of us students. The staff was very organized upon arrival, having everyone in the groups keys labeled, with the wifi code & a shuttle to bring us to the school. Room was... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We are very pleased to hear you enjoyed your stay with us and the front desk staff went above and beyond. The staff takes great pride in the hotel and making sure the guests receive an excellent experience and your comments will let them know they are doing a good... More 

Virginia Beach, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When we got to our room we noticed a family setting up for a bday party. Talk to the desk to change rooms and they said they wouldn't let it get loud. Well we were up all night. 20 kids running around all night. They did nothing. Then when the wife went to shower and found hair inside a clean... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for reviewing our hotel. We apologize for the inconveniences you faced during your recent stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Springfield, Missouri
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We had a Navy reunion there and the staff was great and very attentive. The hotel itself was nice, room was in good shape and clean, A/C worked well, etc. My only complaint was with the restaurant, which we used only for breakfast. We were there for four consecutive breakfasts and not once did they have fruit on the buffet.... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for reviewing our property. We always welcome guest feedback to help us identify areas of need. We will use your comments regarding our breakfast buffet and make changes where necessary. Your comments regarding the "great" staff will be shared with all of the team. The entire team strives to deliver a great guest experience and takes a lot... More 

Jackson, Mississippi, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 23, 2015

Our stay here was good. I have a couple complaints. However, it was a nice hotel. My only two complaints. One there was no luggage cart available. We waited 10 minutes for them to find one...and one came by means of another patron bringing theirs back. Complaint two, the room was very dusty. I do bring my own Clorox wipes... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our hotel. Your comments and feedback will help the team to improve our services to provide all our guests with an exceptional stay. We apologize for the areas we fell short in and you can rest assured they will be a priority for us to make the necessary improvements. We look forward... More 

Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 23, 2015

We stopped in after being on the road for about 12 hours. The hotel was very nice and clean. Our bed was comfy and the shower was nice!!! I wasn't impressed with the pool having a white frothy layer on top or the price of the breakfast they offer. It is outrageous seeing how you get the same thing for... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We are pleased to hear you had a restful stay. We would like to apologize that the pool did not meet your expectations and we will share your comments with the team so we can continue to improve the services and amenities we offer. We would love the opportunity to... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

While staying at this hotel on business I was amazed at the level of customer service. Byron was so attentive and helpful to all of our questions. This hotel has a gem with their management team of John and Liz. I would highly recommend this hotel to anyone staying in Mobile.

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you so much for your review of our property. We are pleased to hear you found our services amazing and Byron to be a huge help! Byron, along with our entire staff, takes great pride in delivering an excellent guest experience. Your comments will be shared with everyone here at the hotel and we look forward to continued business... More 

Garnet Valley, PA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 13, 2015

I used to love staying at this hotel however we will never stay here again. 1. Favorite Bartender left, George knew everything and everyone. The place lost some very serious points. 2. There was not enough linen for our room and the room was not cleaned properly. The floor needed to be vacuumed and the shower curtain was broken. 3.... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to write a review and bringing some serious issues to our attention. George was a big asset to this team but has moved on to pursue new opportunities. We sincerely apologize for the challenges with parking and housekeeping. We will be addressing your concerns and will use your feedback to improve our services. We... More 

Crestview, Florida, United States
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 12, 2015

My husband and I loved our room and the accommodations. When we checked in we were not not treated very nice. We met Byron, the front desk clerk. He needs an update on customer curtesy. We were aware the check in time is at 3:00 so since there were no rooms available to check in early we decided to wait... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We apologize that not all of our associates met or even exceeded your expectations. Debbie is indeed a valuable part of this team and has many qualities she can pass along to her fellow team members. We are pleased that you loved your room and the accommodations! Rest assured, we... More 

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