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Holiday Inn Mobile Airport

#17 of 64 Hotels in Mobile
Certificate of Excellence
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3630 Springhill Memorial Drive S, Mobile, AL 36608
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Holiday Inn Mobile Airport
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Holiday Inn Mobile Airport
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115 Reviews from our TripAdvisor Community

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Traveler rating
    65
    30
    15
    3
    2
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28
17
8
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
  • All months
    (115)
  • Mar-May only
    (31)
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Jackson, Mississippi, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Our stay here was good. I have a couple complaints. However, it was a nice hotel. My only two complaints. One there was no luggage cart available. We waited 10 minutes for them to find one...and one came by means of another patron bringing theirs back. Complaint two, the room was very dusty. I do bring my own Clorox wipes... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our hotel. Your comments and feedback will help the team to improve our services to provide all our guests with an exceptional stay. We apologize for the areas we fell short in and you can rest assured they will be a priority for us to make the necessary improvements. We look forward... More 

Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stopped in after being on the road for about 12 hours. The hotel was very nice and clean. Our bed was comfy and the shower was nice!!! I wasn't impressed with the pool having a white frothy layer on top or the price of the breakfast they offer. It is outrageous seeing how you get the same thing for... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We are pleased to hear you had a restful stay. We would like to apologize that the pool did not meet your expectations and we will share your comments with the team so we can continue to improve the services and amenities we offer. We would love the opportunity to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

While staying at this hotel on business I was amazed at the level of customer service. Byron was so attentive and helpful to all of our questions. This hotel has a gem with their management team of John and Liz. I would highly recommend this hotel to anyone staying in Mobile.

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you so much for your review of our property. We are pleased to hear you found our services amazing and Byron to be a huge help! Byron, along with our entire staff, takes great pride in delivering an excellent guest experience. Your comments will be shared with everyone here at the hotel and we look forward to continued business... More 

Garnet Valley, PA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I used to love staying at this hotel however we will never stay here again. 1. Favorite Bartender left, George knew everything and everyone. The place lost some very serious points. 2. There was not enough linen for our room and the room was not cleaned properly. The floor needed to be vacuumed and the shower curtain was broken. 3.... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to write a review and bringing some serious issues to our attention. George was a big asset to this team but has moved on to pursue new opportunities. We sincerely apologize for the challenges with parking and housekeeping. We will be addressing your concerns and will use your feedback to improve our services. We... More 

Crestview, Florida, United States
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I loved our room and the accommodations. When we checked in we were not not treated very nice. We met Byron, the front desk clerk. He needs an update on customer curtesy. We were aware the check in time is at 3:00 so since there were no rooms available to check in early we decided to wait... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. We apologize that not all of our associates met or even exceeded your expectations. Debbie is indeed a valuable part of this team and has many qualities she can pass along to her fellow team members. We are pleased that you loved your room and the accommodations! Rest assured, we... More 

DOUGLASVILLE
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great place to have a family, school, or military reunion for 40-140 people. We were totally pleased with out submarine reunion of 80 there as hotel was large enough to have banquet and meeting rooms that fit our needs but small enough that we were important to them. Restaurant closed for lunch but we were on tours so it didn't... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you so much for the review of our hotel. We are very pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We will share your comments with the entire staff and make the necessary changes to enhance our overall guest experience. We... More 

Level Contributor
123 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Rooms are very spacious, big plus! Staff was great, everything was clean. Pool was nice, but small. Located near lots of great shopping and restaurants. Breakfast is not included and there was a party that had purchased buffet so it was not an option. WiFi is horrible.

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. We are pleased to hear you found our rooms spacious, clean and our staff great! Please except our sincerest apologies that our WiFi did not meet your expectations. Rest assured, we will look into this matter and make improvements where we can. We value our guests comments and... More 

Germantown, Maryland, United States
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Have stayed here before and can add more feedback. Forgot to say how much I love the Room Key "Touch" technology!! Would be great for all hotels. Normally, I'm on the top floor, but was on the 2nd this time. First time at any hotel where I could hear all the running around Above my room. Was pleasantly surprised one... More 

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you so much for updating your review of our hotel. We are very pleased to hear that we have remedied your prior issues and we deserved an excellent rating! We look forward to having you as a guest again when your travels bring you to the Mobile area. More 

San Francisco
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 14, 2015

My primary focus is cleanliness and this hotel passes. Checkin was quick. Restaurant has limited dining hours. Hotel is tucked back behind other hotels but my Uber had no problems finding it. Lots of dining options within shot drive. Hotel courtesy van gave me a lift.

Was this review helpful? Yes
Elizabeth B, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for taking the time to review our property. Guest feedback is always helpful and lets the staff know when they are on target! We are happy you found all your needs close by and we look forward to having you as a guest again in the near future. More 

Graceville, Florida, Usa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 27, 2015

Nice, clean, and quiet. Very comfortable room. Very friendly and helpful front desk staff greeted us each time we entered and exited. The service staff was cheerful and friendly. Convenient location near many restaurants and shopping centers. Just minutes from USA and downtown.

Was this review helpful? Yes
Laird S, Manager at Holiday Inn Mobile Airport, responded to this review

Thank you for your review of our property. We are very pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to you visiting us again when your travels bring you to the Mobile area. More 

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