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All 63 Mobile hotels

Candlewood Suites / Downtown Mobile

2.0 of 5 Hotel   |   121 North Royal Street, Mobile, AL 36602
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89%
Ranked #10 of 63 hotels in Mobile
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Marcelo_Jorge Brasilia, DF
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92 people have reviewed this hotel

Traveler rating
    65
    17
    7
    2
    1
See reviews for
23
18
5
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Brasilia, DF
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

It is a big room, really. And with a small kitchen installed. It has a small cooktop, microwave, dishes etc, but no refrigerator. The bed is comfortable and big. But there is no cleaning during the staying, you have to do for yourself or wait the weekly cleaning. Great location, at downtown, very close to business center and government offices.... More

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Marcelo_Jorge, Thank you for reviewing our hotel! We hope you enjoyed your stay with us! I apologize for any issues with your kitchen and I will look further into the circumstances regarding your room having no fridge. All of our suites should be supplied with a cooktop, microwave, dishwasher, coffee maker, & refrigerator. At Candlewood we do have a... More

Mississippi
Contributor
11 reviews 11 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 3, 2014

We stayed here for a mardi gras and were well pleased with our stay. The hotel is new so everything was nice and appealing. The parking lot was small but we found a place to park with no problem. The front desk staff was very helpful and friendly. They called us a cab when we couldn't get one to answer... More

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Shelleywood, Thank you for taking the time to review our hotel! We are delighted to hear you were so pleased with your stay! Your comments will be forwarded to the staff to thank them for a job well done. We love for our guests to feel at home with us and we are glad that was conveyed in the... More

Dallas, Texas, United States
Top Contributor
84 reviews 84 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 27, 2014

I stayed here recently. Unfortunately it was during Mardi Gras. Parking was a nightmare. No security for the lot, so no spaces for guests. I had to park on the street. I found out the next morning, that no breakfast was offered, just a few pastries from a local baker. If you were a Holiday Inn point junkie, then this... More

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CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Jim M, Thank you for your candid review of our hotel. Let me begin by wholeheartedly apologizing for the parking issues you encountered. Unfortunately, as you stated, we do have a limited size parking lot. As stated on our website, parking in our lot during the area’s special events is non-guaranteed, so we try to maximize our lot as... More

Orange Beach, Alabama
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 22, 2014

We spent one night at the hotel for a mardi gras ball. The hotel was clean, quiet, and comfortable. The front desk helped make sure we found parking in their parking lot and a taxi ride to and from our mardi gras ball. The hotel also offers free DVD and board games for you and your family while you stay... More

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CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Brittneymreeves, Thank you for your kind review! I am so glad to hear you enjoyed your Mardi Gras stay and the many amenities we have to offer! As you pointed out, we do have ice machines in all of our guest refrigerators, but if you need ice a little bit more quickly we also provide an ice machine on... More

1 review
3 of 5 stars Reviewed February 22, 2014 via mobile

The room was as described. My main issue with the room is the AC. The main AC unit is in the living room and not in the bedroom. What kind if sense does that make when most of your stay is in the bedroom. Also there are no vents in the bedroom only a small fan in the wall that... More

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CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear David G, Thank you for taking the time to write a review and I apologize about the AC problems during your stay. Our AC units are designed to sense if a person has entered the room & to leave the room at a comfortable temperature for our guests. It sounds as if your unit was set for a higher... More

baton rouge
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 17, 2014

I stay in Mobile about 4 times a year, usually at the Hampton Inn, Riverview or Battle House. I booked 4 rooms at this hotel because I was traveling with 10 guests for a Mardi Gras ball. No one told us upon check in that there is ABSOLUTELY NO HOUSEKEEPING ... until day 3 or 7 of your stay. I... More

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CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear mjmcintosh, Thank you for your review and let me begin by wholeheartedly apologizing for the problems you encountered during your stay. Unfortunately, our Senior Management Team only works from 9a-6p M-F. If your stay is on a weekend, Senior Management will not physically be on site; although there will always be a Manager on Duty available to speak with.... More

Pensacola, Florida
Contributor
11 reviews 11 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 11, 2014

Have stayed at this property twice in 2014. Both visits were great and no problems at all. Rooms are spacious and clean and the rates are well worth it to be 1-2 blocks from the entertainment district in Mobile. I would recommend this hotel and will be staying there on my next visit to the city. Parking is in a... More

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CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Cram0120, Thank you for your glowing review! I am delighted to hear you have enjoyed your recent stays with us and were able to enjoy some of the many amenities we have to offer. We take great pride in being located in the heart of beautiful Downtown Mobile,...only a few blocks from all of the wonderful restaurants, art, &... More

Senior Contributor
43 reviews 43 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 10, 2014

I can't say enough nice things about Chad, the front desk clerk. Everyone and anyone who works in costumer service or hospitality needs to take lessons from him. He was absolutely wonderful. Very friendly and accommodating. The room was great. I was worried at first because our room was right by the gym and ice machine, but I never heard... More

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CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Amp604, Thank you for your kind review! Chad is an absolutely incredible asset to our team and your generous comments will be forwarded to him to thank him for a job well done! We are so pleased to hear your stay was wonderful and we would love the opportunity to serve you again in the future. Thank you again... More

Little Rock, Arkansas
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 10, 2014 via mobile

As last year, we were in town for the GoDaddy Bowl game and were as equally impressed as we were before. The staff at this hotel go out of their way to make you feel at home. The location is fantastic, very close to downtown restaurants and historic Dauphin Street. The "convenience store" in the lobby was well stocked and... More

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Dave H, Thank you for choosing to stay with us once again! We love having your group stay at our hotel and are glad that we consistently meet your expectations! Thank you so much for your favorable review and we look forward to seeing you in the future. PS. Go Wolves! Sincerely, Lindsay, Guest Services Manager More

Hattiesburg, MS
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 7, 2014

I booked 2 rooms at the Candlewood Suites in downtown Mobile for the New Years Eve events. When booking the reservation, I was given 2 suites with 4 people in each room. We arrived at the hotel around 5:00pm and were greeted by a very friendly staff member at the front desk. He promptly had our keys ready and everything... More

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Stacy T, Thank you for taking the time to write a review of our hotel. Please let me begin by wholeheartedly apologizing for your inconvenience. Please be assured this is not commonplace at Candlewood and we have forwarded your experience with the unmade rooms to our head of housekeeping. We try to accommodate all guests’ requests and needs; unfortunately... More

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Additional Information about Candlewood Suites / Downtown Mobile

Also Known As:
Candlewood Suites / Downtown Mobile Hotel Mobile
Candlewood Suites / Downtown Mobile Hotel
Address: 121 North Royal Street, Mobile, AL 36602
Phone Number:
Location: United States > Alabama > Mobile
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Mobile
#10 Business Hotel in Mobile
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites / Downtown Mobile 2*
Official Description (provided by the hotel):
Welcome to the Candlewood Suites Hotel Mobile Downtown. This hotels's accommodations are strategically situated in the heart of Mobile's historic district, within walking distance of historic sites, local entertainment venues and prominent area businesses. This top-notch location paired with amenities that grant the freedom to come and go ensure a terrific travel experience. Business in Mobile, AL is always a pleasure thanks to the hotel's proximity to US Army Corp of Engineers, FBI Federal Building, Homeland Security, Austal USA, Alabama State Docks, Kimberly Clark, Teledyne. With free wired and WIFI access and a 24-hour Business Center, guests can also work productively.Here, patrons have free parking, 24-hour access to free laundry facilities, the Candlewood Cupboard and a Fitness Center. There's also an outdoor pool complete with cabanas and gazebo area equipped with grills for barbecuing your favorite foods. Next time you're looking for that unique hotel stay in Mobile, AL, "Consider Us Home!" ... more   less 
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