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Candlewood Suites / Downtown Mobile

#6 of 65 Hotels in Mobile
Certificate of Excellence
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121 North Royal Street, Mobile, AL 36602
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1 room 1 guest
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Candlewood Suites \/ Downtown Mobile
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127 Reviews from our TripAdvisor Community

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Traveler rating
    89
    27
    7
    2
    2
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34
25
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
  • All months
    (127)
  • Mar-May only
    (37)
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    (34)
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    (18)
  • Dec-Feb only
    (38)
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Alabaster, Alabama
1 review
4 of 5 stars Reviewed 3 weeks ago

We wanted a safe place for a one night stay in Mobile after a trip to the beach. Our room at the Candlewood Suites in downtown Mobile provided that and more. From the off street parking to the friendly welcome check in to our wonderfully clean decorated room we enjoyed our stay. The location was perfect for us for our... More 

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear GmaTy, Thank you so much for your review! We are delighted to hear you found your recent visit with us clean and accommodating. I apologize for any allergen issues you may have incurred during your stay with us. This issue is being forwarded to management. We will investigate to see if we can find any potential problems that can... More 

Fort Payne, Alabama
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We came to Mobile for one night to attend the Alabama Governor's Conference on Tourism which was held at the Battlehouse just about a block away. We saved about $80/room by staying here and walked to the Battlehouse. This was my first stay at a Candlewood and it really exceeded my expectations. The room was one of the cleanest I've... More 

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear travelpaige91, Thank you for your recent review of our hotel. Myself and the Candlewood Staff are delighted to hear that you enjoyed your stay and were able to save a great deal on your rate! Your kind comments will be forwarded to the staff and we hope to see you on any return visits! We will have the popcorn... More 

Pittsburgh, Pennsylvania
Level Contributor
275 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Checked in Thursday for 3 nights - we asked for a quite high level room away from elevator - they had already assigned us a room on 2nd floor - that was away from elevator but faced the busiest street - the lazy front desk guy basically just didn't want to bother changing out our key cards and talked us... More 

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear beardogmom, Thank you for taking the time to review our hotel! I would like to take the time to truly apologize for any inconveniences you encountered during your recent stay with us. I have looked further into the issue with your room assignment and it appears this was during a night that our hotel was sold out. Please know... More 

Birmingham, Alabama
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Candlewood Suites recently when I was in Mobile to attend a wedding. The hotel is beautiful, the rooms are outstanding and the staff was excellent. The room is spacious with a very comfortable bed and an extremely nice bathroom with a walk-in shower. The kitchen is well equipped and the living room is very comfortable. There... More 

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Mindy L, Thank you so much for your kind review! We are delighted to hear that you thoroughly enjoyed your recent stay with us and were able to relax in one of our suites. We hope to see you again soon and until then, safe travels! Sincerely, Lindsay, Guest Services Champion More 

Wetumpka, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

the workers were awesome; quiet area, and great service and nice outdoor amenities around the pool; we had some problems because of booking through Expedia and the room was misrepresented and they were very complimentary with compensating and with moving us as needed; hotel was clean, downtown area was very quiet, and love the pool cabanas, and my sister really... More 

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Laura R, Thank you so much for taking the time to write us a review! Let me begin by apologizing for any issues you had with booking through Expedia and misrepresentation of rooms. This has been forwarded to Management and they have are in the process of resolving this issue for any and all future guests. We also appreciate... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2015

My husband was in Mobile for business this past week. We travel quite a bit. What I loved about our stay was the friendliness of the staff. We were sincerely greeted and asked about our stay whenever we ran into someone. The laundry room is located in the gym, so you can exercise while you wash and dry :) The... More 

Was this review helpful? Yes 1
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Dayna W, Thank you for taking the time to review our hotel & give us a 5 star rating! We are pleased to hear you enjoyed your stay and were able to take full advantage of some of our great amenities! Your kind comments about our staff will be forwarded to them to let them know what a great... More 

Allen, Texas
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 10, 2015

We stopped here on a trip to Florida and were pleasantly surprised. The location was great, right in the downtown French Quarter of Mobile. Parking was very convenient and the hotel staff was courteous. The most important aspect of a hotel is a comfortable nights sleep. From the bed, to the sheets, to the quiet nature, this hotel had it... More 

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Janine S, Thank you so much for your kind review! I am delighted to hear you had a pleasant stay with us and were able to get a great night's rest. We appreciate your comments and genuinely hope if you are in the area again you choose to stay with us once more. We would love to be your... More 

The Villages, Florida
Level Contributor
485 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
5 of 5 stars Reviewed April 28, 2015

I was here for one night. It's located in the downtown area which was completely dead when I arrived about 10 PM. Of course, I considered that good since I was heading in to go to sleep. The check in was very swift; excellent service both on check in and check out. The room was excellent - obviously designed for... More 

Was this review helpful? Yes 1
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear Scott8147, Thank you so much for your review. Thank you for your review! I am pleased to see that you enjoyed your stay and were able to relax in one of our suites. We hope we get the chance to serve you again in the near future! Sincerely, Lindsay, Guest Services Champion More 

Bielefeld, Germany
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 28, 2015

We had a one-night stay (booked with IHG points) on our way from Florida to New Orleans, and were overwhelmed with the quality of the hotel accommodations (beautiful, clean and comfortable Kingsize Room), and even more so with the wonderful friendly and helpful staff. The hotel is located right in the middle of downtown Mobile and provided a perfect stopover... More 

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear TenerifeSharon, Wow! Thank you for your glowing review and for being an IHG rewards member with us. We truly appreciate you as our guests and are so thankful that our southern hospitality shows! Your kind comments will be forwarded to the staff to let them know of the amazing impact they had on your stay. If you are ever... More 

Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 21, 2015

My kids and I recently stayed here for an event at the conference center, and I am about to book it again for next year. The location is perfect, being within walking distance of everything you might want to do downtown. The staff was also extremely friendly and helpful. Our only complaint was the elevator. It was very 'jumpy' and... More 

Was this review helpful? Yes
CandlewoodSuitesMobi, Guest Relations Manager at Candlewood Suites / Downtown Mobile, responded to this review

Dear GarryOwenBrain, Thank you for taking the time to write a review of our hotel. We are happy to hear that you thoroughly enjoyed your trip to Mobile with us and I hope your event was a success! Thank you also for alerting us to any elevator issues you encountered. Management will look into this as soon as possible. Thank... More 

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