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Renaissance Mobile Riverview Plaza Hotel

#11 of 64 Hotels in Mobile
Certificate of Excellence
3.5 of 5
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64 South Water Street, Mobile, AL 36602
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Renaissance Mobile Riverview Plaza Hotel
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Ranked #11 of 64 Hotels in Mobile
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
phrunk Mobile
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279 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mobile
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Decided at the last minute to stay downtown during the Mardi Gras festivities. We were lucky to be able to book a room for two nights. It is the perfect location for enjoying the parades and balls. The hotel was very busy, but I have no complaints. The room was clean and roomy, the staff was gracious and we had... More 

Was this review helpful? Yes
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review

Dear Phrunk, Thank you for sharing such positive comments with the Tripadvisor community. Barry is a great asset to our hotel and we are very fortunate to have him on our team. We look forward to having you back as our guest during next years carnival season. Have a great weekend. More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From check in to check out everything was great. All staff members I came in contact with were very polite and helpful. My room was in good shape and a good view of the Bay. It was also an excellent location for walking to all the restaurants and shops on Dauphin Street. The hotel staff was good with a running... More 

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Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review

Good day tloving, Thank you for sharing your comments with the Tripadvisor community. We are delighted to hear that you enjoyed your time with us. Your feedback will be shared and we hope to have the opportunity to service you and your conference again in the very near future. Have a great week. More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First of all I didn't get the room I reserved. I ended up getting a king size bed instead of the 2 queen beds for my family. I also ordered room service. I got 2 cheese burgers and a kids meal (chicken strips) with no condiments. The drinks also came 15mins after the food.. Also the AC in room never... More 

Was this review helpful? Yes 2
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review

Dear Marc R, I appreciate your feedback regarding your recent visit. I am disappointed to hear about the challenges you experienced while staying with us. Please know that your feedback is very important and will be shared with our Executive team. It will also be reviewed with our room service department to make sure we learn from our shortfall. Please... More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

At this hotel for a conference. My room overlooks the water and is very comfortable. It is not a typical square room but they make it work with the furniture and nice chaise chair instead of love seat or chairs.

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We were so looking forward to staying @ this location on our return trip from Florida to Texas. While the hotel itself was nice, the floor we stayed on was like party central all night long. Thankfully, we used our Marriott points and didn't pay for this night. A poor night of sleep is the last thing you want on... More 

Was this review helpful? Yes 1
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review

Dear Renee2002, Thank you for taking time to share your feedback on your recent visit. Our hotel location is a great midway point for those traveling between Texas and Florida. I do want to apologize for not meeting or exceeding your expectations. Delivering a great hotel experience is always our top priority and we will use your feedback to look... More 

New Orleans, Louisiana
1 review
3 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at the property during a recent convention for 3 days. The room was great and overall the staff was wonderful. The front desk check-in was great. My wife is a member and we were able to get a gift card for $10 to use at the bar. Since there were a lot of people there,... More 

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Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review

Dear Ronald W, Thank you for taking time out of your schedule to review your past stay. I am delighted to hear that Courtney took good care of you and your wife in our Fathoms Lounge. She is a great asset and we are very fortunate to have her on our team. Please know that your feedback will be shared... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a business conference. The rooms were average size as were the suites. Although our rooms were facing the canal, It was quite. The hotel personnel were very courteous and met all of our needs. Our meeting rooms were adequate and the food served for our dinners was tasteful. BThe restaurant on the second floor... More 

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Rancho San Diego, California, United States
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love this hotel this is the second time I have stayed here! The rooms are clean with excellent views of the Convention center and cruise ship terminal. The beds are like sleeping on a cloud. I needed a wakeup call every morning because of of how comfortable the bed was. The bar in the lobby has the best Wings... More 

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Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review

Dear Stephanie N, Thank you for sharing your comments with the TripAdvisor community. We are delighted to hear that you enjoyed your time with us. Please know that your feedback will be shared with our entire hotel team. We look forward to having you back as our guest the next time your travels bring you to the greater Mobile area. More 

NY
Top Contributor
64 reviews 64 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 6, 2015

Nice Waterviews, Clean room and decent ammenties. we had lunch in a private room which was lovely. Sorry I didnt get to stay an extra evening or for the weekend. It's a great little city to visit and there seems to be alot to do. Hope to comeback soon!

Was this review helpful? Yes
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review

Dear Tootsy J, Thank you for your comments. I am delighted to hear that you enjoyed the view from your guest room and that you enjoyed your private lunch while staying with us. Be sure to talk with one of our certified Navigators at the Front Desk on your next visit. They would enjoy having the opportunity to recommend you... More 

Nashville, Tennessee
Top Contributor
63 reviews 63 reviews
39 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 5, 2015 via mobile

The only downfall is the parking. The lobby is excellent. The staff was great. I felt actually welcomed to the hotel. My room was on the 26th floor with a river view. The room was very clean and very quite. The king size bed was perfect. The TV had plenty channels and the bathroom was clean and neat. The hot... More 

Was this review helpful? Yes
Philip K, Rooms Division Manager at Renaissance Mobile Riverview Plaza Hotel, responded to this review

Dear sq4willy, Thank you for taking time out of your busy schedule to review your recent stay. It is great to hear you found our hotel to be a great place to stay while visiting Mobile. Please know that your feedback has already been shared with the entire hotel team and we look forward to having you back as our... More 

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