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Holiday Inn Melaka

4.0 of 5
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Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
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1 room 1 guest
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1,373 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Level Contributor
191 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is quite a new hotel , it is well maintained. As IHG ambassador, we were upgraded in a club room , and took the option to use the club for an extra RM100- The room are nice and spacious, only it is missing a tub. The club cocktails and breakfast are correct for the price, but nothing real fancy.... More 

Was this review helpful? Yes
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, Thank you very much for staying with us. Your comfort is our main priority and I truly appreciate your valuable feedback. Such feedback will only fuel us to strive and seek for continuous improvement and deliver our promise of managing ‘Great Hotels Guest Love’. For your next visit, please do not hesitate to log in to our... More 

Erlangen, Germany
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The double bed room faced the pool and sea. It was fully carpeted with reasonable amenities for sleeping and showering. Breakfast was very good, with Continental as well as local delights, but the Service in the Mornings during Peak hour are questionable, as there seem to be more guests than the Restaurant can seat. Peak hour breakfasts are a harrowing... More 

Was this review helpful? Yes
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, Thank you very much for your constructive feedback. Your feedback will certainly compel us to strive and do better for our guest. Bi – Annual evaluation on our processes, product and services are done constantly by external auditors hired by the hotel. These measures are executed to ensure that the quality of our services is maintained at... More 

Auckland, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From checkin to departure all the staff I dealt with were friendly, courteous, and interested in their guests' comfort and convenience. I did not sample the French fare in the downstairs restaurant, preferring to eat Asian meals on the floor above. The range of styles was wide, and the laksa melaka superb. Staff, including head chef Patrick, were attentive and... More 

Was this review helpful? Yes 2
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, Thank you for staying with us. It is impossible for us to move from ‘Good to Great’ without your valuable feedback and support. At the Holiday Inn Melaka, it’s always ‘About You’ hence it is vital that we practice what we preach by delivering our promise of managing ‘Great Hotels Guest Love’. I am very grateful for... More 

Singapore
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

First, the location. It may be in town but it is really quite inconvenient to the mega shopping malls like Makhota and Palawan Shopping Malls. Why? Because either you risk your lives by crossing two busy streets with fast moving vehicles or take the hotel shuttle bus which leaves at certain times of the day. More over, you need to... More 

Was this review helpful? Yes 2
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, Thank you very much for your constructive feedback. I have read your comments and I am concerned about the unpleasant experience you encountered during your stay especially with the Housekeeping and Food & Beverage department. For this, please accept my sincere apologies. I personally am looking into this matter and rest assured that every effort is being... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Went to this place for my church camp in June 2015. Their carpark is full holding, you can park any lot and is free and secure. Used their function room- clean and PA system is good, aircon is working well. Stayed at level 9 of their hotel rooms, it's pretty small but clean. It is twin bed room. Pillow and... More 

Was this review helpful? Yes 1
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, Your kind words have touched the hearts of my team. We are very grateful for your review on Tripadvisor. This review has inspired us further to deliver our promise of managing ‘Great Hotels Guest Love’ to all our valued clients. As a hotel, we are willing to go the extra mile for our guest by rendering more... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Clean room with comfortable bed. We had connecting family rooms. Shuttle Service provided was convenient and efficient. Luggage allowed on the shuttle service as well. Hotel Staff went out of the way to assist with special requests.

Was this review helpful? Yes
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, The hotel staff and I are very grateful for your recent review on Tripadvisor. We are very committed in delivering our promise to our valued guest and managing ‘Great Hotels Guest Love’. For us, it’s about doing the right thing and going the extra mile to satisfy the needs of every guest that shows up at our... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Of the 3 hotels, hattansq, equatorial and holiday inn, personally i will chose Holiday Inn. Reason being is that it has better morning breakfast buffet and has infinity pool view straight in front of the open sea. and most impt, the water is not cold at all compares to 2 other sky pools. stay high floor facing the sea view,... More 

Was this review helpful? Yes 1
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, Thank you for choosing Holiday Inn Melaka as your preferred choice of accommodation. I am glad to receive positive feedback from a satisfied guest like you. I am grateful that you enjoyed the buffet breakfast and our infinity pool. We will certainly continue to provide the best service to all our guests in order to deliver our... More 

Puteaux, France
Level Contributor
11 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Nice sea view from our room, clean hotel, large choice in the breakfast. We spent 3 nights there and enjoyed. And also walking distance from the town center, good romantics walks in the evening. 5min away you will find 2 bigs malls, you can change uour currency there, great exchange rate!!

Was this review helpful? Yes
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, I am grateful for your kind words. This feedback will certainly compel us to strive and do better for our guest. We believe in doing the right thing by our guest and keeping our promise of managing ‘Great Hotels Guest Love’ We look forward to welcoming you back to Holiday Inn Melaka and please visit our website... More 

Singapore, Singapore
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For 3d2n we have had our church camp here. The hospitality provided was remarkable. The concierge boys went above and beyond to attend to our needs: arranged transportation for groups of twenty, never failed to assist us when we were handling heavy and bulky items, etc. The function hall was spacious and comfortable. The tech crew was very supportive. The... More 

Was this review helpful? Yes
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, Thank you for taking time for providing us your feedback and thank you for your commendation of our concierge team. Your comfort is our main priority and I truly appreciate your compliments about the hotel and the services provided by my team. Such feedback will only fuel us to strive and seek for improvement and deliver our... More 

Grenoble
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The only reason this isn't rated 5 star is the v busy & dangerous road crossing between the hotel and town. Service and ambiance in hotel were great. The staff really tried hard to help us even tracking down missing laundry. Good advice regarding onward travel plans. Lovely pool. Also good idea to buy the upgrade which includes breakfast, laundry... More 

Was this review helpful? Yes 2
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this review

Dear Valued Guest, We thank you for staying with us and for taking the time to share your review. It's always delightful to receive positive feedback from a satisfied guest like you. I am glad to know that you enjoyed our pool and that my team members were able to make your stay an even more memorable one. It is... More 

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