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Fenix Inn

2.5 of 5 156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
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346 reviews from our community

Traveler rating
    46
    184
    96
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
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    (346)
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Johor Bahru, Malaysia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice location, just beside hatten hotel, near to many shops and restaurants, massage center, across the road is shopping mall. Room is clean with WIFI, provide free parking as well, hot/cold water, hair dryer provided but not safety box. I would recommend to everyone, really good.

Was this review helpful? Yes 1
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Dreamer326, Firstly, we would like to extend our heartfelt appreciation for selecting Fenix Inn as your preferred hotel during your recent visit to Melaka! We are delighted to hear about your experience with us. Your positive and valuable comments will be a huge motivation for our team. Let us assure you that we will upkeep our services at all... More

Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed 2 weeks ago

The Good: 1) Excellent location - adjacent to Pahlawan square and Melaka Raya. But if you are planning to stay nearer to Jonker Street then pick somewhere else. 2) Friendly staff - reception is friendly and attentive. jockey service is excellent if you are driving. Solves all your parking problem. 3) Cleanliness - cleanliness is acceptable for the hotel of... More

Was this review helpful? Yes
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Farscope, Thank you for choosing us as your ideal hotel during your recent trip to Melaka! We read with regret that part of our products and facilities didn’t meet up to your expectation and apologise for the noise caused. We are extremely concerned to note your dissatisfaction on the bedding condition and smell of your room. Rest be assured... More

Helsinki, Finland
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 22, 2014 via mobile

I stayed the Express Fenix Inn, this is separete building very near by the main hotel. The room was basic, but quite and clean. AC was powerful and works well. And staf was nice. The situation is good, only few minutes nearest atractions and Chinatown and Little India are only 10 minutes away. Near by the hotel are lot of... More

Was this review helpful? Yes 1
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Helsinki, Firstly, let us thank you for choosing our hotel as your ideal place to stay during your most recent trip to Malacca. We are delighted to hear that you find our room, cleanliness, facilities, staff services and location of our hotel satisfying. Your feedback has indeed reinforced our confidence and strengths. Our team will definitely find your feedback... More

Sarawak, Malaysia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 11, 2014

I travelled with an elderly with knee problem, guilt as hell when I found out they didn't have a lift and they put us on rooms upstairs... Rooms are okay, only basic accommodations are provided, however they are clean, bright, spacious and the AC works just fine, room service was not provided during our stay for three days although we... More

Was this review helpful? Yes 1
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Comatofe, Greetings from all of us! Thank you for sharing your review. We read with regret that part of our facilities and services did not meet up to your expectation. With regards to the housekeeping services, we will definitely work towards improving this area, ensuring the issue will not reoccur. Nevertheless, we appreciate your feedback and we are indeed... More

Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 8, 2014

only stayed one night during melaka river marathon. its located near mega malls like makota and a slightly longer walking distance to jonker street. its also located very near to the starting point of marathon, thus a great average place to stay for just a night or two.

Was this review helpful? Yes
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Prisbaby, Thank you for choosing Fenix Inn as your hotel of choice during your recent trip to Melaka! Your feedback is highly appreciated in order for us to further improve. We are delighted to hear that you enjoy the location of your hotel which is within close proximity of shopping malls and the event you were involved. Our team... More

Singapore, null, Singapore
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 6, 2014

The hotel is located about 20 mins away from Jonker Walk, and 5 mins from Hatten Hotel and sligtly more from The Equatorial Hotel. It should be about 10 mins cab ride from Malacca Sentral. It is near to the popular shopping malls, as well as food outlets and convenience stores. I booked my stay through HotelClub.com. Note HC's price... More

Was this review helpful? Yes
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Noob123, Thank you for selecting Fenix Inn as your preferred hotel during your recent visit to Melaka! Your feedback is very valuable for us to improve our facilities and services. We are delighted to hear that you enjoy the location of our hotel which is within close proximity of shopping and food outlets. Your compliment on our check-in service... More

Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 16, 2014

We made 2 bookings for 1 night each. first night was a quad room. the room had a funny smell.. musty like an old attic. the quad room was in a separate building from the lobby. you would be given 2 card keys - to enter the second building and to open room door. We also booked a double room... More

Was this review helpful? Yes 4
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Zepsterz, Firstly, let us thank you for your valuable feedback on our facilities and services during your recent stay with us. We sincerely apologise for the unpleasant experience during your stay in which the condition of the room, toilet and housekeeping communication skills were below your expected standards. Pertaining to the prolonged check-out process and differentiation of the charges,... More

Singapore
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 13, 2014

We took a cab from Melaka Sentral Bus terminal for RM 20 but the driver had not heard of the hotel. So, we told him to make his way to Hatten hotel and directed him from there based on the map. It's only stone throw away from Hatten. Hotel check-in requires a RM50 refundable deposit. We were given a room... More

Was this review helpful? Yes 1
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Pebble_Ultimate, Thank you for choosing Fenix Inn as your ideal hotel during your recent trip to Melaka! We sincerely appreciate your positive comments and find our location, facilities and cleanliness satisfying. You feedback will be a huge motivation for our team and reinforce our confidence. We certainly look forward to welcoming you for another enjoyable and memorable stay in... More

1 review
4 of 5 stars Reviewed September 9, 2014

Actually quite worry before check-in because read some bad comments from China tourist. After 2 nights stay, my worries all gone. The location of this hotel is damn good, all major shopping mall and eatery are all within walking distance. We booked 2 rooms, corner room is very spacious, and twin bed room is a bit smaller but still acceptable.... More

Was this review helpful? Yes
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Koyoco, Thank you for choosing us as your hotel of choice during your recent trip. We are delighted to hear about your positive experience and it is always encouraging to receive such feedback from a happy guest! Your review has reinforced our confidence & strengths and we definitely look forward to your continued patronage. Thank you very much. More

Colorado Springs, Colorado
Top Contributor
283 reviews 283 reviews
42 hotel reviews
171 helpful votes 171 helpful votes
2 of 5 stars Reviewed August 31, 2014

We got a twin (2) bed room for one night based in part on reviews and low price. The lobby is inviting enough and makes it look like a modern little boutique hotel, but our room was in the next building over--the FenixExpress area--and required an additional access key card to get in. The room was exceedingly simple. Just two... More

Was this review helpful? Yes 1
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear ScalCanz, Thank you for your valuable feedback on our facilities and services during your recent stay with us. We sincerely apologise for the unpleasant experience during your stay and part of our products and services did not meet up to your expectation. We agree that there is ample of room for improvement. Your suggestion for the bathroom is noted... More

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Additional Information about Fenix Inn

Address: 156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fenix Inn 2.5*
Number of rooms: 82
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Also Known As:
Fenix Hotel Melaka

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