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All 146 Melaka hotels

Bayou Lagoon Park Resort

3.5 of 5 Hotel   |   Lot 45, Jalan Wakaf Utama | Kampong Bukit Katil, Melaka 75450, Malaysia
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Ranked #47 of 146 Hotels in Melaka
A recent review
3 of 5 stars Reviewed December 23, 2013
hazwan83 Subang Jaya, Malaysia
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133 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Bayou Lagoon Park Resort
See the most recent reviews
singapore
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 29, 2013 via mobile

Oh my. Where do I begin? I just checked out from a 4D3N stay today. And I'm certain I will not go back again. We checked in on Wed at noon and was given a room on the second floor even though we requested for a high floor. Balcony was littered with cigarette butts. Room had NO towels as well.... More

Was this review helpful? Yes 4
Anthony W, General Manager at Bayou Lagoon Park Resort, responded to this review

Dear Tata011 Thank you for selecting Bayou Lagoon Park Resort as your preferred hotel accommodation on your recent trip to Melaka. We regret to hear about your experiences which were not at par of our service standards. We would like to extend our humble apologies in some areas that you did not experience the entire Bayou Lagoon Park Resort service... More

Singapore, Singapore
Contributor
16 reviews 16 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed December 27, 2013

I stayed in this resort from 24-26 Dec 2013. Was utterly disappointed with the standard and service of the staff. We waited one hour just to check in. I understand that this is superpeak period but this should not be an excuse. The resort was totally understaffed and misjudged the influx of guests. Some guests took half an hour to... More

Was this review helpful? Yes 5
Putrajaya, Malaysia
Top Contributor
73 reviews 73 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed December 25, 2013

I booked 2 units 2-bedroom apartment for 20 Dec 2013 (Friday). Actually this is my 2nd time stayed here after last Dec 2012 (exactly a year after). What I saw, the check in system was never improved after my 1st visit. The queue was soooo long with only 2 counters opened. It may take u an hour standing to check... More

Was this review helpful? Yes 3
Anthony W, General Manager at Bayou Lagoon Park Resort, responded to this review

Dear Entahapa Thank you for selecting Bayou Lagoon Park Resort as your preferred hotel accommodation on your recent trip to Melaka. We regret to hear about your experience which were not on par of our service standards. Please be rest assured that the feedback that you have kindly provided have been discussed with the relevant department concerned and actions have... More

Subang Jaya, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 23, 2013

Stay at the hotel on 27/11/2013 until 29/11/2013 for the 2-rooms Apartment. The cleanliness are average whereby lot of dust even though I was informed that the Block just open for 1 week. However, the room are spacious. The water park are great and my daughter and relatives really enjoyed it.

Was this review helpful? Yes
Singapore, Singapore
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 18, 2013

Stayed one night 14-Dec. Took a long time to check in, waited some 40 mins. Could have more staff to handle check-in. Rooms - dust swept to corner of front door! Drainage pipes in two bedrooms leak badly. Some lights not working. Mites,insects, mosquitoes or bed-bugs bit the kids and adult just after one night! So in general, low rating... More

Was this review helpful? Yes 8
Anthony W, General Manager at Bayou Lagoon Park Resort, responded to this review

Dear Limessgy Greetings from Bayou Lagoon Park Resort Melaka! First of all, we are honored that you have selected Bayou Lagoon Park Resort as your preferred hotel accommodation on your recent trip to Melaka We would like to extend our humble apologies in some areas that you did not experience the entire Bayou Lagoon Park Resort service and product standards... More

Sepang, Malaysia
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 16, 2013

This is the most horrible hotel I've ever been to. My family and I stayed in the hotel last Wednesday for 2 nights. We arrived at 2:30pm for check-in and the counter was extremely packed with people. We tried to queue up but there seems to be no system at all that people just cut in due to the frustration... More

Was this review helpful? Yes 9
Anthony W, General Manager at Bayou Lagoon Park Resort, responded to this review

First and foremost, thank you for choosing Bayou Lagoon Park Resort as your preferred hotel accommodation during your recent holiday trip to Malacca. We deeply regret to hear about your experiences and would like to apologise profusely for not being able to deliver the services that is expected of us. Please rest assure the feedback that you have kindly provided... More

2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 4, 2013

overall the experience to stay at this "resort" was not enjoyed. 1) the front office checked in speed was slow, waiting time around 40mins 2) we had booked 2 rooms, assigned us in the different rooms, while enter the 3 bedrooms suite, one of the washroom the bathing drainange was full of hair which the house keeping was not clean... More

Was this review helpful? Yes 3
Mayvis L, Marketing Communication Department at Bayou Lagoon Park Resort, responded to this review

Greetings from Bayou Lagoon Park Resort. Thank you for choosing Bayou Lagoon Park Resort as your preferred hotel accommodation during your holidays in Melaka recently. We appreciate that you have taken your time to provide us with your valuable feedback. We would do our level of best to improve our hospitality service. Rest assured that your comments will be addressed... More

Pekanbaru, Indonesia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 23, 2013

this is a perfect place to have a nice get away from city. it is quite away from the city center maybe 15 minutes driving. we rent 3 bedroom apartment for one night and the price is affordable for students like us. the room is so nice, cozy and clean. from what i saw, water theme park is quite small,... More

Was this review helpful? Yes 2
Anthony W, General Manager at Bayou Lagoon Park Resort, responded to this review

Dear Ms. Irene Wisarta Thank you for choosing us as your preferred hotel accommodation during your recent holiday in Melaka. We appreciate that you have taken time to provide us with your valuable feedback. We are pleased to note that you and your friends enjoyed your stay with us. We look forward to welcome all of you to Bayou Lagoon... More

sri aman, sarawak
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 12, 2013

My school organised a Family Day cum Annual Dinner event last week (8-9 November 2013). The studio apartment is spacious with ample facilities yet I feel the price is rather too high. If you are staying Mon-Thursday, it is RM 160. But as we arrived on Friday, it is RM 260. The theme park is rather small too which actually... More

Was this review helpful? Yes 2
Anthony W, General Manager at Bayou Lagoon Park Resort, responded to this review

Dear Dee Simanggang Greetings from Bayou Lagoon Park Resort, Melaka! Thank you for staying with us during your school family day cum Annual Dinner early November. We thank you for taking time to write to us and provide us with your valuable feedback. We would like to clarify that the rate quoted at RM160 is our seminar rate for studio... More

Malaysia
Top Contributor
90 reviews 90 reviews
86 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed November 12, 2013

Bayou Lagoon is a newly built serviced apartment with a small water theme park attached to it. Naturally when we booked ourselves a studio apartment, the entrance to the theme park was complimentary. Check in was a breeze as there wasn't many guests waiting in queue. We got the unit with partial view of the theme park. The apartment is... More

Was this review helpful? Yes 5
Anthony W, General Manager at Bayou Lagoon Park Resort, responded to this review

Dear D_Jekyll Thank you for staying with us during your holiday in Melaka recently. We would like to thank you for having taking the time to provide us with your valuable feedback during your stay here and we are glad to know that overall, your stay was a pleasant one. Your comment on the shower screen and the mis-aligned windows... More

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Additional Information about Bayou Lagoon Park Resort

Address: Lot 45, Jalan Wakaf Utama | Kampong Bukit Katil, Melaka 75450, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bayou Lagoon Park Resort 3.5*
Number of rooms: 263
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