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Bayou Lagoon Park Resort

Lot 45, Jalan Wakaf Utama | Bukit Katil, Melaka 75450, Malaysia
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Bayou Lagoon Park Resort
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Ranked #65 of 156 Hotels in Melaka
A recent review
3 of 5 stars Reviewed December 2, 2014
MissEL80 Johor Bahru, Malaysia
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213 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (44)
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There are newer reviews for Bayou Lagoon Park Resort
See the most recent reviews
Johor Bahru, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 2, 2014

The room was ok, clean and comfy. Funny thing, their provide aircond remote WITHOUT battery!! Water theme park suitable for kids only, breakfast average not much but the cafe was very messy..so many f&b staff but very slow (trainee i guess).

Was this review helpful? Yes 3
kimmeiee, Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Please accept our humble apology on the battery issue you had experienced while staying with us. These lacks include from the staff will be revert to the management for prompt improvement. We do welcome for your next stay by checking the best available rate through our website. More 

Kuantan, Malaysia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 19, 2014

I re-visited this place again with a colleague in November due to business errand organized by company. Otherwise I would never be here! Reasons: the services were not being improved since last visit; in fact it is getting worst. The check-in system running with Q nos. Waited for more than 1 hour with 1 staff attending. Then, out of sudden... More 

Was this review helpful? Yes 4
kimmeiee, Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, We appreciate the time you take to write us a comment in tripadvisor. We apologize for the unsatisfactory experienced you had with us here and do let us have an opportunity to serve you better. All the lacks had revert to the management to have the improvement. Thank you. More 

Travelers are raving about these Melaka hotels

Johor
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed November 17, 2014

The attitude of the staff. On my first stay (19/09/2014 - 20/09/2014). I had some issues with the room as I was given a dirty room. Then as changed to another room with 2 beds whereby I had requested king bed. I was then asked to wait till 3pm if I really needed the king bed. As I was travelling... More 

Was this review helpful? Yes 5
kimmeiee, Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Please accept our humble apology on the lacks you had experienced while staying with us and some sharing from your point of views. These lacks shall be revert to the management for prompt improvement,maintenance and training. The team and I look forward to welcoming you back in the not too distant future and do check us out... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 17, 2014

Stayed during 14th to 16th nov. Got a 2 bedroom apartment. Rooms very clean. Not many choices of channels on telly. Wi-fi was literally unusable on the friday we checked in. Surprising the wi-fi came on on the saturday afternoon after hordes of people checked in but the wifi signal was weak and very slow. Breakfast was very ordinary. The... More 

Was this review helpful? Yes 3
kimmeiee, Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Appreciate your time in writing a review and your feedback will be taken care to avoid much disappointment. Rest assured we strive hard to work on improvement in every aspect with every department. You're most welcome for your next stay and check us out for best available rate from our website. Thank you. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 6, 2014

Checked in for 1 night with 2 bedroom. Surprisingly the apartment was soo clean and comfortable. Don't expect a 4 star room. It is just a normal chalet but obviously this room is much better than chalet. Breakfast need improvement as its really the worst breakfast ever that I ever had (honest opinion) staying in a hotel. its so upsetting.... More 

Was this review helpful? Yes 3
kimmeiee, Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, We appreciate the time you take to write us a comment in tripadvisor. We apologize for the unsatisfactory experienced you had with us here and do let us have an opporturnity to serve you better. All the lacks had revert to the management to have the improvement. From time to time, you may check our best available... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 1, 2014

This is my first time writing review on TripAdvisor. I knoe I cannot have high expectation of a four stars hotel but I think this not worth to categorised at 4 stars. First of all, the floor was not swept n mopped, this is the most basic need for hygiene. After I called housekeeping, they cane n swept the living... More 

Was this review helpful? Yes 3
kimmeiee, Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, We apologized for the unwanted experienced that you gained during your stay here. Please be rest assured we have looked into your feedback and we are working to improve the service for the betterment to avoid much miscommunication that had happened. Thank you for staying with us. More 

KL
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 26, 2014

This past weekend we were participants in a cycling event. Understandably the hotel was fully booked and all the weaknesses that others have mentioned in the reviews became more apparent. Pluses: 1. Staff remained calm and friendly under pressure. 2. Room was clean, spacious and everything worked. 3. Free mineral water in the fridge. 4. We don't have children but... More 

Was this review helpful? Yes 1
kimmeiee, Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Please accept our humble apology on the lacks you had experienced while staying with us and some sharing from your point of views. These lacks shall be revert to the management for prompt improvement and maintenance wise. We do welcome for your next stay by checking the best available rate through our website. More 

Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 26, 2014

This is my first time writing in tripadvisor. I stayed in a 1 bedroom apartment with my wife and three kids during the Melaka Century Ride event. As the hotel is operating on full capacity I told my wife to set our expectations lower, like slower service and all. When we arrived, as expected the lobby was full. However, the... More 

Was this review helpful? Yes 1
kimmeiee, Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Your comments are most appreciated and valued by the team here. We are glad that you do enjoy your stays and the activities you had planned for you and families. You're enjoyment are our satisfaction. Hence, for those lacks that you felt, we do trying our best to improve promptly. We welcome you to have your next... More 

Singapore
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed October 25, 2014

The rooms are nice as they are of a good size and clean. The only item not working is the wifi, despite there being plenty of point to log in, your not able to connect to any of them from the hotel lobby to the room. The main problem is that the hotel is a long way from the centre... More 

Was this review helpful? Yes
kimmeiee, Senior Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, I appreciate your time to write a feedback to us and allow me to take this opportunity to thank you. We felt glad that you love the room and apologize for the WIFI service which we will take note to be improved. Please do not hesitate to contact us further should your travel plans bring you back... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 17, 2014

I stayed in 3 rooms. Sudden the switch box was smoke. My auntie called to front desk and a guy answer the call not even 1 minute the guy came to our room. The guy was a front office manager Mr. Nagoor Ghani. He saw a smoke then the switch box was fire. Straight ahead the manager took the fire... More 

Was this review helpful? Yes 1
kimmeiee, Marketing Communication Executive at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Please accept our deep apologize for the incident that had happened and hope it would not deter you to return to stay with us. Our main priority is our guest safety in every single aspects. Measures had been taken to our utmost concern and your compliment shall be acknowledged to Mr. Ghani for his prompt action to... More 

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