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All 150 Melaka hotels

Bayou Lagoon Park Resort

3.5 of 5 Hotel   |   Lot 45, Jalan Wakaf Utama | Kampong Bukit Katil, Melaka 75450, Malaysia
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Bayou Lagoon Park Resort
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Ranked #59 of 150 Hotels in Melaka
A recent review
4 of 5 stars reviewed 4 days ago
Isayido Singapore, Singapore
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175 reviews from our community

Traveler rating
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    65
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
1 of 5 stars NEW via mobile

Booked 2units of 3bedrooms apartment, only managed to check in 1 room on time (3pm) & another 1 room after 5pm.. Forced to signed acknowledgement form to check out on time, else fees imposed. Receptionist was very unfriendly and not helpful at all. Towel at the theme park was chargeable at which hotel should adv us in advance or perhaps... More 

Was this review helpful? Yes
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear Kessey T, Thank you for the comments written to us. The comments will be forwarded to management for improvement and training purposes to avoid similar issue happened to other guests. We look forward to welcome you once again and do check our website for best available rate! More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked a 3 bedroom apartment, with 3 kids, infant, and 7 adults. checking in and out was a breeze. less than 15 mins each. Apartment was clean. No complains Downside. called housekeeping to clean twice. nobody came. Themepark was super packed. kids love them nevertheless. Breakfast was so so. dont expect too much. overall experience was ok as cleanliness of... More 

Was this review helpful? Yes
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear Isayido, We are pleased you love the water park and the rooms. Few hiccups will be taken note for improvement and training. We welcome you to host for your next stay by visiting our website for a best rate! More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

Stayed in a 3 bedroom apartment checking in and out was a breeze less than 10 mins. Apartment clean. no complains Only lack of housekeeping. Called 2 times nobody turned up. Themepark was super packed. but kids enjoyed them nevertheless. Breakfast was so so... dont expect too much.

Was this review helpful? Yes
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear Nur A, Thank you for the comment and we are grateful that you love the water park too! As for the lacks that occur , intensive training will be given to the related department for better guest services. Do check our best available rate for your future visit! Welcome you once again! More 

1 review
2 of 5 stars Reviewed 4 days ago NEW

CNY DAY 1-3(19-21 FEB 2015) RESORT STATUS: FULL HOUSE ESTIMATE 500 PAX OR MORE -EST 95% MUSLIM -EST 4% CHINESE -EST 1% Caucasian 3 BEDROOM SUITES;BLK A LEVEL 2 ROOM 3 Master bedroom(queen) 50% pool view only. Attached toilet with shower facility, water heater not working. 2nd room(queen) - 100% block. No view. 3rd room(2xsingle) - no window; no view.... More 

Was this review helpful? Yes
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear Steven K, Thank you for staying with us and taking the time to share your feedback with us. Appreciate that you got some facts detail which are accurate and some lacks. Those lacks will be feedback to the related department for further improvement to be done. FYI, the multilevel car park may accommodate up to 300 car at a... More 

Kajang, Malaysia
1 review
4 of 5 stars Reviewed 1 week ago

My 1st visit on December 2014 was a bad experience for me, until I made a letter of complain via email and ask them to improve better on their service. During my last visit last week, I have better experience on it. The best part of this resort is the room itself, very big and comfortable. The breakfast also improve... More 

Was this review helpful? Yes
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear AyamAfrika, We are honored to receive these feedback and glad that you had an improved experience while staying with us. These positive feedback shall be revert to the staff whom put lots effort to make it a success. It will be our continuous aim to achieve great customer satisfaction! The signages & additional counter comment will be note down... More 

Klang, Selangor, Malaysia
Contributor
18 reviews 18 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall the trip was good and the room and facilities made available was commendable. We managed to get good rate for the two apartment room and it was functional as expected. Spent most of 1st day enjoying the in house Water Park. 4 complimentary passes given, bought extra 4 for children. The Water Park was of average quality. Advice the... More 

Was this review helpful? Yes 1
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for the time spent in writing to Tripadvisor. We feel grateful that you enjoy the stay and love the water park. We will feedback to management for additional staff on the slide and the safety issue that arise. We look forward for your next stay and do get our best available rate through our website! More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay for 2 days and 1 night at the 3 bedrooms apartment. In the room they provide us mini fridge, drinking water, water heater, cups and glass, hair dryer, iron and the best part sejadah ( for muslim to pray ) Our room is facing the waterpark. Breakfast is average. They should put more variant. Waterpark is awesome. All... More 

Was this review helpful? Yes 1
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Glad that you love the apartment and the water park! As for the breakfast variety , we will look into this matters to serve you and other better. Do check us out for best available rate! More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Have been to this resort when it was first opened. It was better then than now. Not many improvement/add on facilities to the water park. The crowd was huge, definitely hotel is making free profit from the entrance fee and patrons can only mingle in the park without having to use any of the facilities as it was too crowded.... More 

Was this review helpful? Yes 1
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for the comment and the lacks especially the room readiness, lift and buffet breakfast efficiency. The comment had been feedback to the management for further improvement. We welcome you in the nearest further to enjoy the improvement with our best available rate through our website. More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

1. This place cannot call itself a resort. It's just an apt building with a big swimming pool that comes with slides. 2. Dirty smelly pool. The water is green colour. 3. Someone defecated on the pavement near the pool and the staff was so slow in cleaning up that someone else stepped on it. 4. Broken tiles in the... More 

Was this review helpful? Yes
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for your time to send us some comments during your stays here. We are glad that you love the rooms here and we welcome you for your next stays. The lacks especially on the water heater been feedback. We taking your feedback (point 2,3,4 &5) on water park seriously and maintenance action had taken to... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I feel extreme dissapointed when found all comments from some guest which had come here EXACTLY no change. 1. Access to waterpark has to go through to block's main lobby. I am staying at Block B and has to walk all over passing the lobby in wet condition because no towel provided at the pool for guest. (The not allow... More 

Was this review helpful? Yes 2
kimmeiee, Marcomm Dept at Bayou Lagoon Park Resort, responded to this review

Dear Noor Haizad H, We appreciate your time and effort to bring this issue to our attention.We regret to learn that your experience with the resort was not on par with your expectations. These lacks been highlighted to the management for further action and we do welcome you in the near future with best available rate from the website. More 

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Additional Information about Bayou Lagoon Park Resort

Address: Lot 45, Jalan Wakaf Utama | Kampong Bukit Katil, Melaka 75450, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bayou Lagoon Park Resort 3.5*
Number of rooms: 263
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