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Hotel Equatorial Melaka

4.0 of 5 Bandar Hilir, Melaka 75000, Malaysia
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Certificate of Excellence 2014
Hotel Equatorial Melaka
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Hotel Equatorial Melaka
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898 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (898)
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    (195)
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    (251)
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    (233)
  • Dec-Feb only
    (219)
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Malaysia
1 review
4 of 5 stars Reviewed 2 days ago NEW

I appreciate that we booked the deluxe double room originally, at the end we got a free update to premier double room. It probably because i did informed that it was an anniversary celebration with my boyfriend. Other than that, we got special decoration in the room and a complimentary chocolate. Suggestion for improvement: hotel should provide a wishing card... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked the hotel for husband's birthday. Surprised to receive a birthday cake from management. Staffs were friendly. Housekeeping needs to brush up abit. Room was not made when we came bk at 3pm for a nap. Had to call to juz make up the bathroom and change towers only. Other than that, overall was fantastic.

Was this review helpful? Yes 2
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review

Dear Guest, Thank you for your kind review. I am pleased that you had a pleasant stay with us in conjunction with your husband’s birthday and experienced friendly service from our staff. I have addressed your comments with the Executive Housekeeper and rest assured, every effort will be made to improve on our shortcomings. Once again, thank you for your... More

Kuala Lumpur
Contributor
17 reviews 17 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I dreaded the stay here. Rooms are outdated and in need of a refurbishment. Food is terrible, ordered room service and it wasn't great. Our keycard wasn't working and had to get them to replace it twice. It gets noisy at night as there's a bar nearby.. Was taking a rest one afternoon and awakened by the sound of drilling... More

Was this review helpful? Yes 1
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review

Dear Guest, Thank you for your review. I sincerely apologize for the unpleasant experience. I have addressed your comments with my Chief Engineer and Front Office Manager on the faulty room key access. A thorough review on our access-card system is being carried out to rectify the fault. Nevertheless, you will be pleased to know that we will be embarking... More

Singapore, Singapore
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I came here via bus and it stopped right in front of the hotel which is hassle free and i liked it. Pickup point at right at hotel Lobby as well. I've booked the club rom and for 3 nights via online. Service : 8.5/10 Smiles and always willing to help, asked for early check in and late checkout and... More

Was this review helpful? Yes 1
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review

Dear guest, Thank you for your kind review. I am pleased that your stay has been pleasant and you enjoyed the club room facilities. It is certainly gratifying to hear your compliments of our staffs services rendered. I have conveyed your comments to them and they are thrilled to hear that all efforts are appreciated. I have taken a serious... More

Central Melaka District, Malaysia
Top Contributor
70 reviews 70 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel located heart of Malacca at historic location, closer of medical centre and shopping nearby. Rooms not bad - 40% run down and no up-selling from receptions staff. Just straight forward discussion on room stay. Recommended external FNB outlet have many good choice with local selections. Other that very comfortable hotel located for tourist and senior members in family easy... More

Was this review helpful? Yes 1
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review

Dear Guest, Thank you for your comments. Equatorial Melaka is indeed strategically located within walking distance to historical sites, medical centres, eateries and shopping malls. I have taken a serious note on your comments and I have addressed your comments with the department head concerned and a retraining will be conducted for all staffs. Additionally you will be pleased to... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Clean rooms. Kudos to the housekeeping and engineering team. It isnt easy to keep an old hotel that livable. Dont eat there though. You can get better f&b quality outside. I would go back but only because the rooms are nice and reasonable priced. Everything else was very average. Dont even bother about those automated emails that they... More

Was this review helpful? Yes 1
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review

Dear Guest, Thank you for sharing your experience with us. I have conveyed your wonderful comments with the relevant departments and they are delighted to learn that all their efforts are appreciated. I have shared your comments regarding our food and beverage quality with our Director of Food and Beverages for urgent improvements. On your comment of automated emails, all... More

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our 4th time in Hotel Equatorial. Love the hotel convenient to all location,cinema , jonker street and restaurant etc.. Given high floor Room clean , Staff friendly , breakfast was great ! Overall Liked ++

Was this review helpful? Yes 1
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review

Dear Guest, Thank you for choosing Equatorial as your preferred choice. I am delighted to read that you enjoyed your stay and have experienced the Equatorial hospitality. Rest assured, every effort will be made to improve further. We look forward to welcome you back to Hotel Equatorial Melaka. Yours sincerely, Adrian Chung General Manager More

Duri, Indonesia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

+ good room interior + delicious food + good interior in restaurant + nearby Dataran Pahlawan mall and football field that you can use as jogging track + friendly staff + value for money - carpet need replacements - no slippers in my room - empty mini bar

Was this review helpful? Yes
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review

Dear Guest, Thank you for your compliments on the room and services. We are glad you enjoyed your stay in Equatorial Melaka. I have conveyed your kind words to our service staffs and they are thrilled to know that all their efforts are appreciated. We are pleased to inform you that we are currently in the process of upgrading the... More

Singapore, Singapore
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was staying this hotel on 04th - OCT. while I went through on the road inside of hotel. There was thief, but I did not realized, because I am already entered hotel. and it was about 1~3 m away from lobby entrance. Suddenly one of guy took my necklace and ride away, Two guy was waiting beside of road... More

Was this review helpful? Yes 5
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review

Dear Guest, It is unfortunate that such incident happened in the hotel boundaries. I am certainly dismayed that we have failed in our security checks of the hotel and have addressed your comments with our Security Manager. I sincerely apologize for all the inconveniences it has caused you. Nevertheless, every effort is made to prevent such incident from happening. We... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a pleasant stay for me. Convenient location to stay in Melaka. Food was nice with lot of verity. I like the atmosphere around. Biggest malls are just opposite to the hotel and close to cinema. Hard Rock Cafe and all other attraction is with in walking distance. Sea view rooms are highly recommended.

Was this review helpful? Yes 6
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review

Dear Guest, I am delighted to read that you had a pleasant stay at the hotel. We will continue to strive for excellence in hospitality. Our sincerest appreciation for taking the time to provide us with your review and we look forward to welcome you back to Hotel Equatorial Melaka. Yours sincerely, Adrian Chung General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(19)
  • Jonker street(15)
  • Club room(12)

Additional Information about Hotel Equatorial Melaka

Address: Bandar Hilir, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Equatorial Melaka 4*
Number of rooms: 496
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