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Mahkota Hotel Melaka

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No. 16, Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
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1 room 1 guest
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Mahkota Hotel Melaka
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417 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
  • All months
    (417)
  • Mar-May only
    (83)
  • Jun-Aug only
    (121)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (109)
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Chiang Mai, Thailand
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Much about this large hotel is very average. Housekeeping poor, some lights not working and unable to be fixed, slide card for the door lock often did not work. Cigarette butts on balcony not cleared from previous occupants. Unit smelt like it had been locked up for weeks. However there is a good sized clean swimming pool. The saving grace... More 

Was this review helpful? Yes
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Location is ok, facility was nice, room size was okay, staff service are helpful and prompt the only thing that matter was, the buildings it self, it's outdated, so many things are broken and I think never been renovated, cleanliness poor Hopefully they will renovate soon.

Was this review helpful? Yes
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear iwan t., Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia. It is our pleasure to provide a friendly and warm hospitality to all our valued guests. We appreciate your feedback and definitely will take note on the points... More 

Travelers are raving about these Melaka hotels

Sao Paulo, SP
1 review
1 of 5 stars Reviewed 2 weeks ago

We came here on 25 July 2015. No free wifi.Air cond problem when 1st time checked-in and it took almost an hour for Hotel to fix the problem.I was with sleepy grumpy baby because is hot and tired after long journey from Penang to Malacca and this what we experienced.The worst part is so many mosquitos in my room! Really... More 

Was this review helpful? Yes
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Anderson P, Good Day! First of all, allow us to apologize on the unpleasant experience on your patronage at our hotel! Having discussed with our operation team, your feedback saddens us as we strive to provide awesome service to all our guests. It is always our priority to accord a clean and friendly environment to all our supporters! Rest... More 

Singapore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Checked into the Hotel on 07/08/15. Upon arrival, I passed them my International Passport, they couldn't find my booking. They asked me if I booked via online, I told them that I did via Agoda. Gave me the room key card, the Wi-Fi password, they told me only one device could be connected, told them that my wife's phone also... More 

Was this review helpful? Yes 1
JasonNgan, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Ratcool69, Good Day! Good Day! Thank You for patronizing our hotel during your recent visit to Melaka, trust you had a fruitful trip visiting The Historical City of Malaysia. We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with our Room Division Department on... More 

Singapore
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Stayed here on 7-10 aug'15. Booked 3 apartments. Paid sgd200+ per apartment. Definately NOT for fussy travellers. Apartment is old, furniture, tv and everything in it is old. Had problem with the flush, after maintenance guy fixed it, it was ok but need to wait 15-20mins to flush again after the 1st flush cos was tld the water to fill... More 

Was this review helpful? Yes
JasonNgan, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear SuanLerBah, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia. It is our pleasure to provide a friendly and warm hospitality to all our valued guests. We appreciate your feedback and definitely will take note on the points mentioned... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I can safely say with confidence that this is the WORSE hotel to stay. Rooms were old and yellow. Facilities were as bad as the staff itself. Toilets in the room could not flush. Simply put, everything about the hotel is bad. Staff were unfriendly.. I usually dont write negative reviews but this hell hole deserves all the negativity that... More 

Was this review helpful? Yes
JasonNgan, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Hanafi J, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with our HR Department on the feedback raised by yourself on our unfriendly staff issue. It is always our... More 

Sydney, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed in the 2 bedroom apartment and will not be back The rooms were not clean My mum had a room with 2 single beds one had a brown stain on the sheets and the other had brown marks and hairs on the underside of the pillow and in our room with a double bed their were iron burn... More 

Was this review helpful? Yes
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear MagLeeLawrence...., Good Day! Thank You for patronizing our hotel during your recent visit to Melaka, trust you had a fruitful trip visiting The Historical City of Malaysia. We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with our Room Division Department on the feedback... More 

singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have stayed at this property at least a dozen times over the past 18 years. Age has not been kind to the property especially the standard rooms (blocks furthest away from the main lobby). Because the property is made up of sold/lease-back units, the hotel is constrained by the amount of upkeep it will make for the property. They... More 

Was this review helpful? Yes
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear SingaporeBms, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia. It is our pleasure to provide a friendly and warm hospitality to all our valued guests. We appreciate your feedback and definitely will take note on the points mentioned... More 

Dubai, United Arab Emirates
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed July 24, 2015

We stayed 2 nights with the family in this hotel. First it is quite a long walk from the historical Melaka center (about 30 min walk). The room was fine but the decoration and attention to details are not excellent. The bed was too small for us, some yellow water came out of the kitchen and bathroom taps, the air... More 

Was this review helpful? Yes
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear CrazyCrazyTraveler, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka, trust you had a fruitful trip visiting The Historical City of Malaysia. We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with our Housekeeping Department on the feedback raised... More 

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 21, 2015

We booked for a 1 Bedroom apartment deluxe~the check-in service quite fast and the staff also very kind. (But just only 1 frontdesk staff working that time). Lobby aircond not really cool. But due to we arrived 1hr (2pm) earlier before check-in time, so the room have not ready yet.But we decide to go our room to have a look,... More 

Was this review helpful? Yes
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear MeiYee520, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka, trust you had a fruitful trip visiting The Historical City of Malaysia. We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Just for your information, the hotel is having a loyalty program for our regular... More 

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