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Mahkota Hotel Melaka

No.16 Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
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Mahkota Hotel Melaka
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Ranked #59 of 152 Hotels in Melaka
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391 reviews from our community

Traveler rating
    27
    78
    119
    76
    91
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
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    (391)
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    (77)
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    (100)
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    (104)
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    (110)
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Singapore, Singapore
Top Contributor
67 reviews 67 reviews
35 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Wow - A real Jekyll and Hyde hotel as far as the rooms go. We stayed in 2 different rooms as we were originally only going to stay one night but since immigration at Singapore took so long we arrived late and so were able to book an extra night. Our first night was in the 'Deluxe' room which was... More 

Was this review helpful? Yes 2
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear tooktheredpill, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka, trust you had a fruitful trip visiting The Historical City of Malaysia. We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Just for your information, we have another room category - Family Suite which specially... More 

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is strategically located in the heart of Melaka town. We stayed at their 2-room stardard aparment, with no breakfast. The facilities were not to our expectation for the price we paid. The apartment was in run-down condition, with limited facilities avail. There was kettle jug but not complimentary tea or coffee. Fridge and stove are for long stay... More 

Was this review helpful? Yes 2
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Subaida, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia! We appreciate your feedback and definitely will take note on the points mentioned seriously. Just for your information, Our Room Rates comes into 2 categories, 1) Room Rate inclusive... More 

Bandar Baru Bangi
Contributor
20 reviews 20 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there for a night, for a short get-away/excursion to Malacca. Notes on my previous review still stand, on our choice of accommodation-1 room apartment. This time, we took the kids to play at the Dolphin swimming pool and they enjoyed. The pool,as the rest of the hotel, still needs a bit of refurbishment, but people generally were having a... More 

Was this review helpful? Yes 2
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Omecool20, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia! We appreciate your feedback on the property and services accorded, we definitely will take all comments seriously in order to improve our level of services to all guest, especially... More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We booked the one bedroom service apartment and the room is true to the picture you see on the website. Just basic, run down, needs new facelift. The toilet didn't even have toilet roll however the request for it was promptly attended by the housekeeper. The water from the shower head was not strong, bath tub stopper was faulty thus... More 

Was this review helpful? Yes
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear dybl_0644, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia! We appreciate your feedback and definitely will take note on the points mentioned seriously. Just for your information, together with Holiday Inn Melaka, we had communicated with the State... More 

Top Contributor
63 reviews 63 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Once arrived, has problem at the counter. Once check in, have problem on the access card system. Need to try plenty of times until it detects and open the door. The door handle also almost tore down maybe because of the previous angry customers who also have same problem like me. Room are just fine. Still using old type of... More 

Was this review helpful? Yes 2
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Caira C., Good Day! Thank You for patronizing our hotel during your recent visit to Melaka, trust you had a fruitful trip visiting The Historical City of Malaysia. We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Just for your information, We have 2 types of apartment : 1) Deluxe... More 

Shah Alam, Malaysia
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 16, 2015

Check in the hotel October 2014 with family. The hotel is quite reasonable in price but no sea view. Wish they provide free wifi to guest on every floor as it is very common now. However, access to the surrounding area such as Mahkota Parade and Pahlawan is very convenient. There are few nearby places for Asam Pedas. The reception... More 

Was this review helpful? Yes
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear NasaAmin, Good Day! Thank you for patronising our hotel during your recent stay at Melaka. Glad to learn that you enjoy our service, location and the pool. We will definitely continue to provide the friendly service and will forward your feedback to the various department. Once again thank you and hope to serve you again in the near future. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 15, 2015

Check in by NILEN super fast & no hassle.THUMBS UP FOR NILEN. Remember to request city view because SEA VIEW is dead. Room change by NAJWA settled in 30 minutes.Still acceptable.She clearly inform changing view will considered downgrade.Which I agree.Atleast I have better view. Mahkota Cafe - Breakfast RM32++ per pax is pricey especially when the food is same as... More 

Was this review helpful? Yes
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Croftlangot, Good Day! Thank you for patronising our hotel recently during your visit to Melaka. Appreciate your feedback and will forward to the various department for improvement. For your information, all guests can purchase the early bird breakfast voucher at the reception upon check-in at RM24.00++ per person. Once again thank you for choosing Mahkota and hope to serve... More 

Petaling Jaya, Malaysia
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 8, 2015

I booked this on Agoda and had a great rate. My friend was an over the counter customer and the prices they quoted him were substantially higher. My key didn't work until I was assisted - you had to put two cards in and pull it out fast! Now that's a first for me. They also forgot to put towels... More 

Was this review helpful? Yes
JessyQ, Marcom at Mahkota Hotel Melaka, responded to this review

Dear inuk_shook, Thank you for patronizing our hotel recently. Appreciate your feedback and we do apologize for all the inconveniences caused. We will definitely look into all the points raised by your side immediately to avoid inconveniences to our next guests. Just for your kind information, all our hotel rooms have been renovated last year. Once again, thank you and... More 

1 review
4 of 5 stars Reviewed February 23, 2015

I stayed in this hotel during CNY for a night (23.02.2015). We were allowed to check in at 2pm but the room was not clean yet. Waited for about half an hour to get the room cleaned, not really long though coz this is super peak season during CNY and all the rooms are fully occupied. The staffs are friendly... More 

Was this review helpful? Yes
JessyQ, Marcom at Mahkota Hotel Melaka, responded to this review

Dear Carmenc518, Thank you for your feedback and patronize our hotel during your recent visit to Melaka. Glad to hear that you appreciate our good service and pricing. All our Hotel rooms and Deluxe Apartment units have Wi-Fi. We provide F.O.C Wi-Fi only at the Lobby area. Once again, thank you and hope to serve you again in the near... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 22, 2015

Saw many bad reviews of this hotel and went with low expectation. We booked 3 premier rooms & 2 junior suites. We were allowed to check in at 12pm and our rooms are side by side, very convenient and e kids just hopped in & out of e rooms. I won't recommend this hotel unless you don't mind walking. Rooms... More 

Was this review helpful? Yes
JessyQ, Marcom at Mahkota Hotel Melaka, responded to this review

Dear Cat-in-city, Thank you for your feedback and patronize our hotel during your recent visit to Melaka. Appreciate your feedback on all the pros and cons. Will definitely look into it. Yes, together with Holiday Inn Hotel, we communicated with the state government on the pedestrian crossing over to Mahkota Parade and still pursuing the matter. Once again, thank you... More 

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