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Casa del Rio Melaka

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88 Jalan Kota Laksamana, Melaka 75200, Malaysia
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Casa del Rio Melaka
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Ranked #3 of 152 Hotels in Melaka
A recent review
4 of 5 stars reviewed 5 days ago
Lin406 Penang, Pulau Pinang, Malaysia
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598 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Top Contributor
73 reviews 73 reviews
36 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I had a bad experience with the hotel. I placed a wake up call the night before but the staff totally forgot about it. They did not really apologize and claimed there was a technical error....what's so technical about a wake up call? The hotel itself is pretty nice and it is near Jonker Street. The wifi is very slow,... More 

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A_Nels0n, Manager at Casa del Rio Melaka, responded to this review

Dear Jalan2x Warm Greetings from Casa del Rio Melaka, it's with great disappointment to find out your experience was hindered by our lack of a requested "wake up" call, I can certainly understand your sincerity concern, I do apologise for this laps in our service, I do assure you we are looking into this matter to prevent any further occurrences.... More 

Penang, Pulau Pinang, Malaysia
Top Contributor
58 reviews 58 reviews
14 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is the longest trip report I have ever posted on TA and it's because I had such a postive experience . Here's why. Staff : I love the fact that the staff here come packaged with generous genuine big smiles , first thing in the morning during breakfast , even when pushing the cleaning trolley past you , at... More 

Was this review helpful? Yes 2
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A great hotel that totally surpassed our expectations. Don't miss the room guests book. A living record of people that have stayed in that room over the months. Very funny and thoughtful and reinforces the feeling that this is a family boutique hotel, not a corporate monolith with numerous rooms. We selected the Deluxe River room which was just incredible... More 

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Kuala Lumpur, Malaysia
Top Contributor
61 reviews 61 reviews
55 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I must say I'm pleasantly surprised by the service. It's level of hospitality and warmth is of one of the better ones in Malaysia (including 5 star hotels). It's location is also great - along the Malacca river opposite the Stadthuys and just behind Jonker's main street. We didn't need to drive throughout our 4D3N stay. We had our room... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Last minute decision to pop down to Malacca and because i read about this Hotel in the newspaper thought woud try it as normally stay at the Equatorial due to the location. Because last minute all that was available was the Presidents Suit, well thought my wife deserved a treat so promptly booked it. We arrived by car and was... More 

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Brussels, Belgium
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed with my wife and friends for two nights, celebrating a friend's fiftieth birthday. It is a very nice hotel, doesn't really belong in the five star category but it is clean and the staff friendly. When over Friday most rooms were booked out the staff was challenged, but still friendly and very accommodating. We had a river side room... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The concierge service is excellent, I went with 2 young kids and he offerred valet service to me. but reception staff is ok. A few I wasn't sure of their command in English. I got the 'blank' look often. I like the fact that it uses recycled paper packaging and rid of all plastic bottled toiletry. Room is very clean,... More 

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Singapore, Singapore
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a two room suite - pros were that the room was lovely, the view of the river from the balcony was great, location was wonderful in the sense that you were not directly in the jostling part of Jonker Street but a short 2 min walk away. Some nice touches like welcome sorbet and peppermint towels, watermelon served... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

I am glad to find out this Hidden Gem in Melaka. I like the warm services from the hotel staffs. Started with warm welcome with a cold tower and special welcome drink, to the complimentary watermelon and ice water at the swimming pool. The room was spacious and cool, with all the necessary amenities. Bathtub was clean and huge, and... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed 1 week ago

Lovely greeted with a welcome drink and sorbet which was really nice. The room is big and spacious. Same goes to the bathroom. The view of the room is also very nice. The pool is nicely maintained with a nice view at the top. The location is also in a perfect spot.

Was this review helpful? Yes
A_Nels0n, Manager at Casa del Rio Melaka, responded to this review

Dear carmencsh Greetings from Casa del Rio Melaka, Thank you for sharing your review of our Hotel, we are very happy to see that you enjoyed your stay at Casa del Rio, the team has been working hard to ensure the pool is maintained well for our guest, I will ensure to share your review with them. Look forward to... More 

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