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Casa del Rio Melaka

Travelers' Choice award winner
5.0 of 5
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88 Jalan Kota Laksamana, Melaka 75200, Malaysia
Casa del Rio Melaka
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Ranked #3 of 155 Hotels in Melaka
A recent review
5 of 5 stars reviewed yesterday
Mimath Rebecq Rognon, Belgium
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659 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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Rebecq Rognon, Belgium
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

Being in Melaka every 6 to 8 weeks - we've a very large plant in that town - since years now, I only use Casa Del Rio. Reaons are simple: this hotel is very different from any other one, it has his own identity, the rooms are clean, very well decorated, with taste, and there is always a personal message... More 

Was this review helpful? Yes
Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear Mimath Greetigns from your Home by the River! Thank you for your wonderful review, we appreciate the continued support, we will look forward to welcome you back soon again. Best regards Aarron More 

Kuala Lumpur
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had peace and tranquility at Casa del Rio, Melaka. I had a 3 day event that I had to assist. The front desk, working staff, chef and even the waiters were courteous. I, the bosses, and the clients had all kinds of requests -- yet Casa del Rio, through its staff, managed to accommodate our request. The working staff... More 

Was this review helpful? Yes
Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear airinie, Greetings from Casa del Rio Melaka, your Home by the river! Thank you for staying with us, we have thoroughly enjoyed reading your review, I will ensure to share with the team as it's great positive reinforcement that their efforts are recognised which create memorable experiences for guest like yourself. We look forward to see you "back" again,... More 

Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a lovely hotel with a great pool and pleasant rooms and lovely staff. It is not however deserving of it's acclaimed 5 star. We had a room overlooking the courtyard pool which was very pleasant, however internet access was only available on the balcony or pressed up against the window! A minor detail but needing attention was that... More 

Was this review helpful? Yes 1
Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear Janet G Greetings from Casa del Rio Melaka, Thank you for staying with us during your visit to Melaka, I have noted your concerns and we will ensure to look into each for improvement, we are tracking your room that you stayed to prioritize through our ongoing room rectification and maintenance program. With regard to our swimming pool, yes... More 

London, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The main reason to go here is the pool. Its an infinity pool overlooking the river. It has a nice bar as well. The pool close quite early but it is great in the day. The restaurants and rooms are nice. The location is very good.

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Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear MrMickyB Greetings from Melaka, Thank you for your review of Casa del Rio, we are happy to know you enjoyed the hotels pool, we have noted the closing time, I will review this with my team. We hope to have another chance to welcome you back soon again. Best regards Aarron More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel twice and felt totally welcomed and enjoy the stay very much. Jazuzzi 2 room suite is perfect for family with kids. There is a capsules coffee machine in room and kids enjoy the jacuzzi so much that they only want to stay in room. Perfect location and easy access to all the attractions in Melaka.... More 

Was this review helpful? Yes
Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear Ying-Ying Greetings from Casa del Rio , Thank you for staying with us again, I am glad to know you stayed in our Melaka suite, this indeed is a great room for kids, especially with the Jacuzzi. We look forward to see you again, I would be keen to receive recommendations on our Jacuzzi as we are considering to... More 

Kuala Lumpur, Malaysia
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Casa Del Rio situated at where landmarks and restaurants are just short walking distance away, save time from stuck in traffic jam or struggling to get a parking. Room interior is well designed and everything is very convenient. The infinity pool on top of hotel building offers a quite amazing view. Coffee served in breakfast is nice. I was impressed... More 

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Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear York-Hong Greetings from Casa del Rio Melaka Thank you for sharing your wonderful review, we are very happy to learn your stay was awesome, we will share you comment with the staff which they will find very encouraging. We hope to see you soon again. Kind Regards Aarron More 

Singapore
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My 2nd visit here. Unfortunately I did not feel the warmth and personal touch that I felt the first time I was there. I was blown off my feet by the service, the first time I was there. As soon, as I stepped off the coach, the front desks was waiting for us, took our bags and directed us to... More 

Was this review helpful? Yes 2
Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear SingaporeFarida, Warm Greetings from Casa del Rio, Thank you for staying with us a returned guest, I am indeed very sorry to read through your review, we have taken note with each of your concerns and we will work through to ensure that each point is addressed respectively. We are constantly looking to improve our breakfast which each guest... More 

Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I took my sister here to celebrate a special birthday and it was fantastic. The service was exceptional - right from the initial welcome with a tray of tea served on a tray with your name written on a banana leaf, and then the beautiful room and facilities, and very helpful staff. Wasn't there long enough to check out the... More 

Was this review helpful? Yes 1
Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear rogj It's wonderful to read your review and thank you for staying with us, we are delighted to learn your stay was a fantastic or perfect experience. We hope that you will visit us soon again, next time you can stay longer and relax around the pool. Kind Regards Aarron More 

Kuala Lumpur
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was attracted to the online pictures and reviews and against my better judgement, booked the 2-room apartment suite for the comfort of my family. Upon arrival, we were greeted by friendly staff and served with lime sorbet, cold towels and a mango leave with my name carved on it, which was a nice touch. The apartment room was lush,... More 

Was this review helpful? Yes 1
Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear Chrisliang13 Greetings from Casa del Rio Melaka, Thank you for visiting Casa del Rio on your trip to Melaka, we appreciate your kind comments on the hotel and location. We have notice your reference to the hotel price, we are sorry that you feel this was not respective, although I do assure you that every effort, expense and quality... More 

Singapore
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Not worth the price. Can't deliver the room at check in time. Part of apartment no electricity upon check in. As good as no turn down service. 4 staff came and do nothing, just left some bottled water. Newspaper also never deliver. Worst than a 3 star hotel.

Was this review helpful? Yes
Aarron_J_Nelson, Manager at Casa del Rio Melaka, responded to this review

Dear Simplywhite Greetings from Casa del Rio Melaka, Thank you for choosing to spend time with us at Casa del Rio Melaka, we appreciate your feedback and we apologise for the shortfall with our service delivery, I assure you we are looking into these areas of concern and will improve and strive to reach each individual expectation. We do hope... More 

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