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All 6 Jasper hotels

Holiday Inn Express Jasper

2.5 of 5 Hotel   |   202 Oakhill Road, Jasper, AL 35501
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Ranked #2 of 6 Hotels in Jasper
A recent review
3 of 5 stars reviewed 2 weeks ago
Betsy R Sallisaw, Oklahoma
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58 reviews from our community

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    18
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sallisaw, Oklahoma
Top Contributor
51 reviews 51 reviews
34 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was nothing special. Clean and well stocked. One of the beds was very saggy. Breakfast was fantastic. Check in clerk indifferent, breakfast clerk great. Really liked being able to step out of the room and be right at the open space breakfast area.

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Betsy R, Thank you for your honest review. We apologize that your last visit with us was not superior. We take guest feedback seriously and will explore the unsatisfactory items you mentioned. Thank you for choosing our hotel and we hope to make your next stay with us more enjoyable. Looking forward to your next visit, Monique More 

Winneconne
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Walked into a very big and nice room. Took a great shower and went to watch some TV because we stopped earlier that night then we usually do. The TV did not work so we got moved to a different room. This room was smaller and not as nice. TV did work. Had a nice night sleep and a good... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Andrea M, Thank you for your review and for choosing our hotel. We're glad that you tremendously enjoyed your first room, but apologize that the second room was not as nice. Although we strive for consistency, it is sometimes not achieved. Please choose our hotel again when you're traveling through this area. Remind us of this visit, and we... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

Nice hotel but not good food or housekeeping for the price you have to pay. This hotel is kind of in the middle of nowhere. The housekeeper forgot to make our beds up. The hot food was NOT GOOD at all. We have stayed at many brands and the other cheaper brands had much better food. Staff is very friendly.

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear MoneyMan70, Thank you for your review. It is our goal to do our best to create a Great Hotel Guests Love. We did not accomplish this during your last visit. You expressed that our staff was friendly and the room was nice and clean. Your concerns about the price, location, and food are just as valid. Please know that... More 

Barling, Arkansas
Top Contributor
66 reviews 66 reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 2, 2014

We were traveling cross country and just needed a comfy, clean place for the night. We were greeted by a helpful desk clerk and a sweet little fire in the fire place. The room was clean and comfortable if a bit older looking.

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear piggyvkc, Thank you for your review of our hotel. Cross country trips can be exhausting. We are so glad you found the Jasper, AL Holiday Inn Express & Suites to be comfortable and clean. On your next voyage, we hope that you find your way to us again. Monique Guest Service Representative More 

Senior Contributor
27 reviews 27 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 7, 2014

The Holiday Inn Express in Jasper is a friendly place to visit after a long drive. The facilities are slightly dated but spotless clean. Monique at the front desk should be hired to manage the customer service end of HI - network wide - she is exemplary in every way possible starting by offering a smile, an honest desire to... More 

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Kbysb, Thank you so much for the review. It means so much to us that you and your friends had a fantastic visit with us. Our building is a little older, but thanks for noticing how hard our housekeepers work to still provide a sparkling clean room. The entire staff is devoted to making your stay as pleasant as... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 12, 2014

First off, the reservation system booked me for a day ahead. Then the front desk attendant was very rude about it. When I expressed that I understood, but that I still needed a room for the night, instead of helping me get a room she went to her paper work from the night before to "prove" her point. It was... More 

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Catrina S, We are so very sorry that you did not have a great stay with the Holiday Inn Express & Suites in Jasper, AL. There is no excuse for poor customer service and there are other hotels in the area you passed but you chose us. The Front Desk Clerk who checked your family in has been spoken... More 

Yigo, Mariana Islands
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 31, 2014

Driving through on 22 stopped here for the night. Very courteous staff and quick check-in. We were hauling an 18' trailer and we're accommodating with parking it as well. Finally, the breakfast is a good one from pancakes, to oatmeal, hot cinnamon rolls, eggs, sausage (turkey too), biscuits and gravy and all the other continental breakfast items. Easily worth $10-15... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Jennifer A, Thank you for your comments about our friendly staff, parking, and breakfast. We do all we can to make certain our guests are safe and comfortable. It's tricky getting an 18' trailer in our parking lot, but you proved that it can be done! We're glad you enjoyed your stay, and look forward to seeing you again... More 

Fort Myers, Florida
Top Contributor
83 reviews 83 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed August 11, 2014

The room was clean and in working order. We stayed in a king suite, the biggest room they have except for the presidential suite. They are the only hotel in Jasper that offers suites when you book online and I'm not aware of any other hotels in Jasper that offer suites. I grew up in Jasper but now live in... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear r_l_spiller, Thank you for the thorough review. We appreciate the good parts about your stay and the not so good. We regret that you had an issue with your room key and that housekeeping came to your room early. When traveling with family, it is important that everything goes smoothly. These were simple mishaps, but they made a world... More 

Yulee, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 3, 2014

In July we had a family reunion in Jasper Al. The reunion was at Lewis Smith Lake , which is a fishermen dream. The hotel is 12 miles from the lake. The staff including room service and front desk were very friendly. The front desk printed maps for later arriving family to follow. The breakfast had sausage both pork and... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Gary_Roberson, Thank you for choosing our hotel during your family reunion. You are absolutely right! Lewis Smith Lake is a total dream; and not just for fishermen. It is a fabulous spot for any type of summer gathering. Our Express Start Breakfast bar is normally a big hit, but I've never seen it explained quite like you did. Glad... More 

Bozeman, Montana
Contributor
17 reviews 17 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

We were traveling thru the area so called to make a reservation for that nite around 5:30 p.m. What a pleasant experience to be assisted by this desk clerk (Monique - hope the spelling is correct). She not only helped us with lodging, she talked us thru road construction detours with directions since we were completely new to this area.... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Bashley2013, You spelled my name perfectly. :-) Thanks so much for choosing our hotel out of the many others in town. With all the construction work and road closures, your drive was hard enough. It is always our pleasure to assist guests in any way possible. Glad you enjoyed the room and amenities. We look forward to seeing you... More 

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Additional Information about Holiday Inn Express Jasper

Address: 202 Oakhill Road, Jasper, AL 35501
Phone Number:
Location: United States > Alabama > Jasper
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Jasper 2.5*
Number of rooms: 323
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Also Known As:
Holiday Inn Express Jasper Hotel Jasper
Holiday Inn Jasper
Jasper Holiday Inn

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