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Holiday Inn Express Jasper

2.5 of 5
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202 Oakhill Road, Jasper, AL 35501
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Holiday Inn Express Jasper
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Ranked #2 of 6 Hotels in Jasper
A recent review
5 of 5 stars Reviewed March 27, 2015
TravelingSabungero Metro Manila, Philippines
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60 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Metro Manila, Philippines
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 27, 2015

Great Value for Money. A large room for about $125 not bad at all. The breakfast buffet was more extensive than most of the other hotels of the same price that we stayed in during our travel from Birmingham to Lexington. It also had a good lobby/ante room where you can sit down and receive guests. All in All, would... More 

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear TravelingSabungero, Thank you for including the Holiday Inn Express Jasper, AL in your travel plans. We are glad to know that you were pleased with the room and breakfast. If you and your friends are travelling through this way again, just give us a call at 205-302-6400 and we will do our best to have another Suite ready and... More 

Saint Louis, Missouri
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 25, 2015

Not too many choices in this area so the hotel was busy, but it's a below average Holiday Inn Express. The bed was uncomfortably hard (and I like a firm bed). The toilet seat was so loose that it wobbled unsafely. I did notify the front desk, but housekeeping should be aware of this since they should clean the toilet... More 

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear not-ur-bag, Thank you so much for choosing the Jasper, AL Holiday Inn Express & Suites. We sincerely regret that you did not experience our high standard during your last visit. Our goal to please every guest. We understand that sometimes we miss the mark, but would love another opportunity to put a smile on your face. If you are... More 

Travelers are raving about these Jasper hotels

Sallisaw, Oklahoma
Top Contributor
72 reviews 72 reviews
42 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 18, 2015

Room was nothing special. Clean and well stocked. One of the beds was very saggy. Breakfast was fantastic. Check in clerk indifferent, breakfast clerk great. Really liked being able to step out of the room and be right at the open space breakfast area.

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Betsy R, Thank you for your honest review. We apologize that your last visit with us was not superior. We take guest feedback seriously and will explore the unsatisfactory items you mentioned. Thank you for choosing our hotel and we hope to make your next stay with us more enjoyable. Looking forward to your next visit, Monique More 

Winneconne
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2015

Walked into a very big and nice room. Took a great shower and went to watch some TV because we stopped earlier that night then we usually do. The TV did not work so we got moved to a different room. This room was smaller and not as nice. TV did work. Had a nice night sleep and a good... More 

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Andrea M, Thank you for your review and for choosing our hotel. We're glad that you tremendously enjoyed your first room, but apologize that the second room was not as nice. Although we strive for consistency, it is sometimes not achieved. Please choose our hotel again when you're traveling through this area. Remind us of this visit, and we... More 

Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

Nice hotel but not good food or housekeeping for the price you have to pay. This hotel is kind of in the middle of nowhere. The housekeeper forgot to make our beds up. The hot food was NOT GOOD at all. We have stayed at many brands and the other cheaper brands had much better food. Staff is very friendly.

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear MoneyMan70, Thank you for your review. It is our goal to do our best to create a Great Hotel Guests Love. We did not accomplish this during your last visit. You expressed that our staff was friendly and the room was nice and clean. Your concerns about the price, location, and food are just as valid. Please know that... More 

Barling, Arkansas
Top Contributor
68 reviews 68 reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 2, 2014

We were traveling cross country and just needed a comfy, clean place for the night. We were greeted by a helpful desk clerk and a sweet little fire in the fire place. The room was clean and comfortable if a bit older looking.

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear piggyvkc, Thank you for your review of our hotel. Cross country trips can be exhausting. We are so glad you found the Jasper, AL Holiday Inn Express & Suites to be comfortable and clean. On your next voyage, we hope that you find your way to us again. Monique Guest Service Representative More 

Senior Contributor
27 reviews 27 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 7, 2014

The Holiday Inn Express in Jasper is a friendly place to visit after a long drive. The facilities are slightly dated but spotless clean. Monique at the front desk should be hired to manage the customer service end of HI - network wide - she is exemplary in every way possible starting by offering a smile, an honest desire to... More 

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HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Kbysb, Thank you so much for the review. It means so much to us that you and your friends had a fantastic visit with us. Our building is a little older, but thanks for noticing how hard our housekeepers work to still provide a sparkling clean room. The entire staff is devoted to making your stay as pleasant as... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 12, 2014

First off, the reservation system booked me for a day ahead. Then the front desk attendant was very rude about it. When I expressed that I understood, but that I still needed a room for the night, instead of helping me get a room she went to her paper work from the night before to "prove" her point. It was... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Catrina S, We are so very sorry that you did not have a great stay with the Holiday Inn Express & Suites in Jasper, AL. There is no excuse for poor customer service and there are other hotels in the area you passed but you chose us. The Front Desk Clerk who checked your family in has been spoken... More 

Yigo, Mariana Islands
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 31, 2014

Driving through on 22 stopped here for the night. Very courteous staff and quick check-in. We were hauling an 18' trailer and we're accommodating with parking it as well. Finally, the breakfast is a good one from pancakes, to oatmeal, hot cinnamon rolls, eggs, sausage (turkey too), biscuits and gravy and all the other continental breakfast items. Easily worth $10-15... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Jennifer A, Thank you for your comments about our friendly staff, parking, and breakfast. We do all we can to make certain our guests are safe and comfortable. It's tricky getting an 18' trailer in our parking lot, but you proved that it can be done! We're glad you enjoyed your stay, and look forward to seeing you again... More 

Fort Myers, Florida
Top Contributor
83 reviews 83 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed August 11, 2014

The room was clean and in working order. We stayed in a king suite, the biggest room they have except for the presidential suite. They are the only hotel in Jasper that offers suites when you book online and I'm not aware of any other hotels in Jasper that offer suites. I grew up in Jasper but now live in... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear r_l_spiller, Thank you for the thorough review. We appreciate the good parts about your stay and the not so good. We regret that you had an issue with your room key and that housekeeping came to your room early. When traveling with family, it is important that everything goes smoothly. These were simple mishaps, but they made a world... More 

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