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Holiday Inn Express Jasper

2.5 of 5
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202 Oakhill Road, Jasper, AL 35501
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Holiday Inn Express Jasper
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Ranked #3 of 6 Hotels in Jasper
A recent review
5 of 5 stars reviewed 5 days ago
Jeremy W Jasper, Alabama, United States
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64 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Jasper, Alabama, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This place is rather expensive. The rooms are large but need remodeled. My experience also included a staff member sending me a message via Facebook. Needless to say, my wife was very disrespected & found the sum of all the parts unprofessional!!!! BEWARE

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Jeremy W, I am so very sorry that you had an unpleasant visit with us. Your experience is not typical of our service level. Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. I will share your feedback with our staff and we'll do our best to make the necessary... More 

Birmingham, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

I was very pleased with every aspect of our stay. Monica was outstanding, & she treated my family and I like VIP's which I'm not use to nor expect! I'm going to be candid here because I can. Compare this extremely nice hotel to the dumps around here (not Hampton)! Super 8 is a joke & not safe for families... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear keepitreal2, Thank you so much for "keeping it real." We are so happy that you enjoyed your stay with us. Creating a great hotel that guests love is hard work. I will make sure Monica sees your comments. We appreciate your review and look forward to seeing you again in the future! Monique L. Guest Service Representative More 

Cairo, Georgia
Level Contributor
165 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm starting to believe the Holiday Inn Express chain is going downhill. While the room was clean, it was showing signs of wear. The chair in the room had a tear with stuffing coming out on the arm and an electrical outlet lacked a cover. Breakfast was below average with limited choices and some items were not edible. The internet... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear SBDFAN, We truly apologize for your experience at our hotel. The Holiday Inn Express brand has a long history of providing great hotels that guests love. It is very unfortunate that you did not enjoy your last visit. Our hotel is a little older, but we have managed to stay somewhat up-to-date with our décor. Please know that your... More 

Buffalo, MO
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here in June 2015. The room was really outdated and dirty. I didn't want to walk barefoot in the room! The breakfast was fair. The check in process was slow. They did have a nice pool and the kids had fun playing. We Won't go here again if ever I the area.

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Angel D, We truly apologize you did not have a 5-star stay during your last visit in June 2015. It is not common for guests to experience a dirty room and unsatisfactory breakfast. We are however happy to know that your kids enjoyed the pool. Thank you for your review. This helps us to know the areas we need... More 

Travelers are raving about these Jasper hotels

Metro Manila, Philippines
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 27, 2015

Great Value for Money. A large room for about $125 not bad at all. The breakfast buffet was more extensive than most of the other hotels of the same price that we stayed in during our travel from Birmingham to Lexington. It also had a good lobby/ante room where you can sit down and receive guests. All in All, would... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear TravelingSabungero, Thank you for including the Holiday Inn Express Jasper, AL in your travel plans. We are glad to know that you were pleased with the room and breakfast. If you and your friends are travelling through this way again, just give us a call at 205-302-6400 and we will do our best to have another Suite ready and... More 

Saint Louis, Missouri
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 25, 2015

Not too many choices in this area so the hotel was busy, but it's a below average Holiday Inn Express. The bed was uncomfortably hard (and I like a firm bed). The toilet seat was so loose that it wobbled unsafely. I did notify the front desk, but housekeeping should be aware of this since they should clean the toilet... More 

Was this review helpful? Yes 1
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear not-ur-bag, Thank you so much for choosing the Jasper, AL Holiday Inn Express & Suites. We sincerely regret that you did not experience our high standard during your last visit. Our goal to please every guest. We understand that sometimes we miss the mark, but would love another opportunity to put a smile on your face. If you are... More 

Sallisaw, Oklahoma
Level Contributor
72 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed February 18, 2015

Room was nothing special. Clean and well stocked. One of the beds was very saggy. Breakfast was fantastic. Check in clerk indifferent, breakfast clerk great. Really liked being able to step out of the room and be right at the open space breakfast area.

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Betsy R, Thank you for your honest review. We apologize that your last visit with us was not superior. We take guest feedback seriously and will explore the unsatisfactory items you mentioned. Thank you for choosing our hotel and we hope to make your next stay with us more enjoyable. Looking forward to your next visit, Monique More 

Winneconne
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 15, 2015

Walked into a very big and nice room. Took a great shower and went to watch some TV because we stopped earlier that night then we usually do. The TV did not work so we got moved to a different room. This room was smaller and not as nice. TV did work. Had a nice night sleep and a good... More 

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Andrea M, Thank you for your review and for choosing our hotel. We're glad that you tremendously enjoyed your first room, but apologize that the second room was not as nice. Although we strive for consistency, it is sometimes not achieved. Please choose our hotel again when you're traveling through this area. Remind us of this visit, and we... More 

Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

Nice hotel but not good food or housekeeping for the price you have to pay. This hotel is kind of in the middle of nowhere. The housekeeper forgot to make our beds up. The hot food was NOT GOOD at all. We have stayed at many brands and the other cheaper brands had much better food. Staff is very friendly.

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear MoneyMan70, Thank you for your review. It is our goal to do our best to create a Great Hotel Guests Love. We did not accomplish this during your last visit. You expressed that our staff was friendly and the room was nice and clean. Your concerns about the price, location, and food are just as valid. Please know that... More 

Barling, Arkansas
Level Contributor
70 reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed December 2, 2014

We were traveling cross country and just needed a comfy, clean place for the night. We were greeted by a helpful desk clerk and a sweet little fire in the fire place. The room was clean and comfortable if a bit older looking.

Was this review helpful? Yes
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear piggyvkc, Thank you for your review of our hotel. Cross country trips can be exhausting. We are so glad you found the Jasper, AL Holiday Inn Express & Suites to be comfortable and clean. On your next voyage, we hope that you find your way to us again. Monique Guest Service Representative More 

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