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Holiday Inn Express Jasper

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202 Oakhill Road, Jasper, AL 35501
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Holiday Inn Express Jasper
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67 Reviews from our TripAdvisor Community

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Sneads Ferry, North Carolina
2 reviews
5 of 5 stars Reviewed January 2, 2016

I love the layout of the hotel. Exit your room to the adjacent lobby and nice breakfast area. Breakfast saves you $12 a head. Friendly staff and a fair price. Close to malls and local businesses. Plenty of parking and close to main highway.

Helpful?
Thank James P
HIE-Jasper, Front Office Manager at Holiday Inn Express Jasper, responded to this review

Dear Mr. James P, Thank you so much for your review of our hotel. I am so pleased to hear you enjoyed your stay with us. We strive to provide our amazing guests with the best stay possible and more importantly a great breakfast since we know it is the most important meal of the day and it definitely saves money... More 

Fort Lauderdale, Florida
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 24, 2015

We were driving to Colorado from Florida and after driving 825 miles we were bushed and needed a hotel...we searched on line for a suitable place at the next town (Jasper) we had had luck with hotels.com and searched, the holiday inn express came up...$105, I thought we'd check at the desk and they quoted us $89.... So we booked,... More 

Helpful?
Thank Kevin C
HIE-Jasper, Front Office Manager at Holiday Inn Express Jasper, responded to this review

Dear Kevin C. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We understand that driving for that long is extremely exhausting and we are glad we accommodated your needs. I will be sure to let Nikki know you enjoyed her customer service. It's something our staff takes great pride... More 

Parker, Colorado
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 9, 2015

This hotel met my expectations for the brand. It was easy to find and clean. Check in went fine as did check out. Breakfast bar was fully loaded and hot. TV was big and lots of channels (Dish or Direct TV) Internet connection worked fine. The only problem I had was making my reservation as I had a special conference... More 

Helpful?
Thank RabbitSam
HIE-Jasper, Front Office Manager at Holiday Inn Express Jasper, responded to this review

Dear RabbitSam, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and we were able to represent the brand properly. After all, our goal is to give a "Great Hotel, Guests Love". I apologize for the confusion of your special rate but im glad you chose to stay... More 

Jasper, Alabama, United States
1 review
5 of 5 stars Reviewed July 27, 2015 via mobile

This place is rather expensive. The rooms are large but need remodeled. My experience also included a staff member sending me a message via Facebook. Needless to say, my wife was very disrespected & found the sum of all the parts unprofessional!!!! BEWARE

Helpful?
Thank Jeremy W
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Jeremy W, I am so very sorry that you had an unpleasant visit with us. Your experience is not typical of our service level. Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. I will share your feedback with our staff and we'll do our best to make the necessary... More 

Birmingham, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2015 via mobile

I was very pleased with every aspect of our stay. Monica was outstanding, & she treated my family and I like VIP's which I'm not use to nor expect! I'm going to be candid here because I can. Compare this extremely nice hotel to the dumps around here (not Hampton)! Super 8 is a joke & not safe for families... More 

Helpful?
Thank keepitreal2
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear keepitreal2, Thank you so much for "keeping it real." We are so happy that you enjoyed your stay with us. Creating a great hotel that guests love is hard work. I will make sure Monica sees your comments. We appreciate your review and look forward to seeing you again in the future! Monique L. Guest Service Representative More 

Cairo, Georgia
Level Contributor
175 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed July 21, 2015

I'm starting to believe the Holiday Inn Express chain is going downhill. While the room was clean, it was showing signs of wear. The chair in the room had a tear with stuffing coming out on the arm and an electrical outlet lacked a cover. Breakfast was below average with limited choices and some items were not edible. The internet... More 

Helpful?
Thank SBDFAN
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear SBDFAN, We truly apologize for your experience at our hotel. The Holiday Inn Express brand has a long history of providing great hotels that guests love. It is very unfortunate that you did not enjoy your last visit. Our hotel is a little older, but we have managed to stay somewhat up-to-date with our décor. Please know that your... More 

Buffalo, MO
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed July 12, 2015 via mobile

We stayed here in June 2015. The room was really outdated and dirty. I didn't want to walk barefoot in the room! The breakfast was fair. The check in process was slow. They did have a nice pool and the kids had fun playing. We Won't go here again if ever I the area.

Helpful?
Thank Angel D
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Angel D, We truly apologize you did not have a 5-star stay during your last visit in June 2015. It is not common for guests to experience a dirty room and unsatisfactory breakfast. We are however happy to know that your kids enjoyed the pool. Thank you for your review. This helps us to know the areas we need... More 

Metro Manila, Philippines
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 26, 2015

Great Value for Money. A large room for about $125 not bad at all. The breakfast buffet was more extensive than most of the other hotels of the same price that we stayed in during our travel from Birmingham to Lexington. It also had a good lobby/ante room where you can sit down and receive guests. All in All, would... More 

Helpful?
Thank TravelingSabungero
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear TravelingSabungero, Thank you for including the Holiday Inn Express Jasper, AL in your travel plans. We are glad to know that you were pleased with the room and breakfast. If you and your friends are travelling through this way again, just give us a call at 205-302-6400 and we will do our best to have another Suite ready and... More 

Saint Louis, Missouri
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 25, 2015

Not too many choices in this area so the hotel was busy, but it's a below average Holiday Inn Express. The bed was uncomfortably hard (and I like a firm bed). The toilet seat was so loose that it wobbled unsafely. I did notify the front desk, but housekeeping should be aware of this since they should clean the toilet... More 

Helpful?
1 Thank not-ur-bag
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear not-ur-bag, Thank you so much for choosing the Jasper, AL Holiday Inn Express & Suites. We sincerely regret that you did not experience our high standard during your last visit. Our goal to please every guest. We understand that sometimes we miss the mark, but would love another opportunity to put a smile on your face. If you are... More 

Sallisaw, Oklahoma
Level Contributor
71 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed February 18, 2015 via mobile

Room was nothing special. Clean and well stocked. One of the beds was very saggy. Breakfast was fantastic. Check in clerk indifferent, breakfast clerk great. Really liked being able to step out of the room and be right at the open space breakfast area.

Helpful?
Thank Betsy R
HIE-Jasper, Guest Service Representative at Holiday Inn Express Jasper, responded to this review

Dear Betsy R, Thank you for your honest review. We apologize that your last visit with us was not superior. We take guest feedback seriously and will explore the unsatisfactory items you mentioned. Thank you for choosing our hotel and we hope to make your next stay with us more enjoyable. Looking forward to your next visit, Monique More 

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