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Holiday Inn Huntsville Downtown

401 Williams Ave, Huntsville, AL 35801 (Formerly Hilton)
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Holiday Inn Huntsville Downtown
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Ranked #29 of 53 Hotels in Huntsville
A recent review
4 of 5 stars Reviewed August 12, 2013
Chuck S Baltimore, Maryland
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123 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Huntsville Downtown
See the most recent reviews
Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed August 12, 2013

The $171 price tag for a king room with pet on a Tuesday night was not the best way to start, but this is a very nice hotel. Staff was courteous and friendly. Highlight was the room. Very spacious with a large bathroom and great shower. TV was 36" as opposed to the 32" at most hotels. Hotel is in... More 

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Lisa C, Manager at Holiday Inn Huntsville Downtown, responded to this review

Thank you for sharing your experience with us while visiting our hotel recently. It's always nice to hear our guests enjoyed their stay and take the time to let others visiting the Huntsville area know about our hotel and some of the amenities we offer. The concerts in the Park are convenient and I agree 100% about them adding to... More 

Baton Rouge, LA
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 4, 2013

This hotel needs some updating and cleaning! Peeling paint and wallpaper, black ring on the bathroom floor. Bed linens smelled of bleach, though...always a good sign :) If I hadn't gotten it for dirt cheap on Priceline, I'd be really upset! Wouldn't stay there again.

Was this review helpful? Yes
Lisa C, Manager at Holiday Inn Huntsville Downtown, responded to this review

Thank you for taking the time to share your feedback with us as this is a way for us to learn and grow for future guests. I apologize for any inconvenience you encountered during your stay with us, however, I do appreciate you letting others know we are in a good downtown location. I shared this review with our Executive... More 

Texas
Top Contributor
213 reviews 213 reviews
156 hotel reviews
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed July 31, 2013

Stayed here one night while on minor league baseball trip with my sons. This is an older hotel, but kept up very well. The rooms are at least average in size and everything was clean and in good working order. One of the highlights for us was the swimming pool – a great benefit of staying at an older hotel... More 

Was this review helpful? Yes
Lisa C, Manager at Holiday Inn Huntsville Downtown, responded to this review

Thank you for sharing your positive comments about your stay with us while on a baseball trip with your sons. I will be sure to share with our F & B staff of how well you enjoyed your breakfast and I will also let the housekeeping staff know how pleased you were with the cleanliness of your room. Thank you... More 

Dunlap, Tennessee
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 25, 2013

Service was great, the hotel restaurant had good food and reasonable prices. The hotel, however, is old and is in need of modernization. Bedding could use some help too. Great service at check in. The area is great, convenient to everything, free parking. I would, however, stay here again

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Huntsville Downtown, responded to this review

Dear ThatPilotTech, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding customer service. However, We’re sorry we fell below your expectation regarding our property condition. We will look into this point. We are confident the necessary adjustments will be made, in order... More 

Ohio
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 21, 2013

I agree with everyone's comments. This needs some work- has a slight musty Oder in the building. Not empresses at all. Just a place to rest your head. We visit on Friday night 7-19-2013 left on Sat 7-20. By mistake left a "brand" new jar of L'Occitane shea butter ultra rich body cream still had the foil attached on the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Huntsville Downtown, responded to this review

Dear kjfuninthesun, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret you fond the level of... More 

Fort Worth, TX
Top Contributor
414 reviews 414 reviews
50 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed July 21, 2013

Great location of this Holiday Inn in downtown, historical, fun Huntsville! It is within walking distance of the night-life district with fine to hipster dining, clubs, bars, etc. Great staff and clean, comfortable rooms with fast wi-fi!

Was this review helpful? Yes
Lisa C, Manager at Holiday Inn Huntsville Downtown, responded to this review

Thank you for your positive comments about our hotel and its surroundings while staying with us during your business travel. It is exciting we are convenient to Huntsville Downtown and just minutes from many attractions our city has to offer. I'm thrilled to know you enjoyed your stay and we look forward to have you visit us again soon. Sincerely,... More 

Alexander City, Alabama
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed July 10, 2013

I have stayed at this property while on business about 10 previous times and my stay on the night of July 9th 2013 will be the last. I am a priority club member and was not told thank you for being a loyal member or given a bottle of water, chips, etc. Upon check in I had to wait because... More 

Was this review helpful? Yes 9
IHGCare, Guest Relations Manager at Holiday Inn Huntsville Downtown, responded to this review

Dear KABusiness, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry to see you did not enjoy your overall experience with... More 

1 review
5 of 5 stars Reviewed June 17, 2013

I was very impressed with two of the staff members during my recent stay at the Downtown Huntsville Holiday Inn. Aaron, the manager, and Christina, the shuttle driver, went out of their way to help my group on many occasions. Aaron was very helpful in finding maps for my group to use in order to find places to eat that... More 

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Lisa C, HR Admin. at Holiday Inn Huntsville Downtown, responded to this review

Thank you so much for sharing this positive review with the TripAdvisor community! We are so proud of all of our team members and are thrilled to know that Aaron and Christina made such a positive impact on you! It is great to know that you had such a wonderful experience at our hotel and that you enjoyed visiting Huntsville!... More 

Punta Gorda, Florida
Top Contributor
146 reviews 146 reviews
40 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed June 9, 2013

Went with a large club group. We booked on the concierge level and had a very comfortable room, nicer linens/towels, WiFi, extra pillows. Nice view of park across the street. We enjoyed the 'happy hour' on our floor ...hot snacks and very well made drinks by a wonderful server ...Carlos! What a charming mind-reader he is ...so welcoming and efficient.... More 

Was this review helpful? Yes
Lisa C, HR Admin. at Holiday Inn Huntsville Downtown, responded to this review

Thank you so very much for sharing your positive experience with us! We are so proud of all of our team members; but, Carlos and China are exceptional! It makes us all proud to know we succeeded in making another guest's stay enjoyable. We certainly appreciate you taking the time to share this experience with the TripAdvisor community! We look... More 

Baltimore, Maryland
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 8, 2013

I stayed here for a wedding in Huntsville. Let me first say that the front desk staff was very nice and accommodating . The problem I have is that the place is old and moldey . I am sensitive to mold and my room had a water damage in the ceiling and a very musty smell. Can't open the windows.... More 

Was this review helpful? Yes
Lisa C, HR Admin. at Holiday Inn Huntsville Downtown, responded to this review

We appreciate your positive comments about our staff; but, we are not proud of the poor experience you had with regards to other situations in our hotel. Please know we take our reviews very seriously and this information will be shared with all of our team members. You are definitely a part of a process that we will use to... More 

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