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Holiday Inn Express Hotel & Suites Huntsville-University Drive

3810 University Drive, Huntsville, AL 35816
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Holiday Inn Express Hotel & Suites Huntsville-University Drive
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Holiday Inn Express Hotel & Suites Huntsville-University Drive
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57 Reviews from our TripAdvisor Community

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Traveler rating
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    24
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (57)
  • Mar-May only
    (15)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (6)
All months
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 11, 2014

If I could post a review with a negative 5 I would. My friend and I tried to eat lunch at the restaurant. The fish was not cooked all the way. I brought it to the attention of the manager(if I'm not mistaken he said he was running the Restaurant and the hotel) His response was, " I disagree with... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed June 27, 2014

After selecting a room with two beds online, it registered as a king. My husband called to explain mix up and the woman he spoke over the phone stated we would have a room with two beds upon our arrival. We drove from Lafayette, LA on a trip that would normally take 4 hours took 6 hours due to horrible... More 

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West Yorkshire
Level Contributor
506 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
5 of 5 stars Reviewed April 14, 2014

I stayed for two nights at the weekend and was upgraded to a suite as a platinum member and whow what a brilliant room, two bathrooms, two TV's nice kitchenette and lounge area, everything I needed for a great stay. I was greeted by Michael on the front desk who got me booked in early and sorted all my needs.... More 

Was this review helpful? Yes
hsvex, General Manager at Holiday Inn Express Hotel & Suites Huntsville-University Drive, responded to this review

Dear Yorkie1948, Thank you so much for your outstanding review and 5 star rating! As an IHG Rewards Platinum member you are one of our most valued guests and we appreciate your accolades. I will share your comments with all the staff and have congratulated Michael on a job well done. We thank you for choosing our hotel for your... More 

Buffalo, New York
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed March 27, 2014

I barely noticed the "older" and "outdated" building that previous reviewers mentioned. What I found was a clean comfortable room (did miss a fridge and microwave), great breakfast, yummy cookies and free cocktails. All of this was great but the best was the friendly helpful staff. The front desk staff greeted me with a smile and a "how can I... More 

Was this review helpful? Yes
hsvex, General Manager at Holiday Inn Express Hotel & Suites Huntsville-University Drive, responded to this review

Dear Cheryl8675309, Thank you so much for your outstanding review! Our staff takes great pride in providing true Southern Hospitality and we are so glad to hear how much you enjoyed staying with us. We truly appreciate your gracious comments regarding our staff. I will be sure to share your accolades with everyone and congratulate Eddie for a job well... More 

Birmingham
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 26, 2014

We stayed here because it was only 3 - 3 1/2 miles to the Von Braun Center where my granddaughter was competing in gymnastics. Even though it an older property, the rooms were Ok, no refrigerator or microwave, but adequate as we were checking out early since my granddaughter had to be at the Center by 7:30. We were in... More 

Was this review helpful? Yes
hsvex, General Manager at Holiday Inn Express Hotel & Suites Huntsville-University Drive, responded to this review

Dear Shelbycruiser, Thank you so much for your review! We appreciate your kind remarks regarding our hotel and staff. We are pleased to hear how much you enjoyed your stay. I will be sure to share your remarks with all the staff and congratulate our maintenance staff. It is always a pleasure to hear positive feedback We thank you for... More 

Richmond, United States
2 reviews
1 of 5 stars Reviewed March 24, 2014

This place needs to be demolished and rebuilt or simply rebranded as a motel 8. I couldn't use the internet because it was so slow. Called the front desk twice to complain and they told me they would reset the router. Either this didn't fix it or they never actually did it. The place is just drab- popcorn ceilings, cracking... More 

Was this review helpful? Yes
hsvex, General Manager at Holiday Inn Express Hotel & Suites Huntsville-University Drive, responded to this review

Dear William H, We are so sorry to hear of your experience at our hotel. We apologize for the inconveniences you were caused due to the problems you encountered. Our team strives to provide every guest with an outstanding stay and we are disappointed when a guest has any thing less than a wonderful experience. We do appreciate your sharing... More 

Oakland, Tennessee
2 reviews
2 of 5 stars Reviewed January 20, 2014

We stayed (1) night, and was very glad it wasn't more. - Poor treatment of one staff by another staff member on check-in - Barking dog on our floor - HORRIBLE internet service- slow, erratic, and just all around bad. - The single most annoying HVAC unit ever made. Unit cut on and off ALL NIGHT LONG. Would stay on... More 

Was this review helpful? Yes
hsvex, General Manager at Holiday Inn Express Hotel & Suites Huntsville-University Drive, responded to this review

Dear jmaddox112974, Thank you for taking the time to write our property a review. We strive to provide the best possible service and experience and we like to hear from our guests on how we are doing. I am sorry to hear that you did not enjoy your stay and apologize for the inconvenience you were caused. We appreciate your... More 

charlotte, nc
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed October 22, 2013

stayed there for business 1 night. my room was 316. i asked for no smoking room. when i arrived at the room, the hallway smell of cigarettes was unbearable. went back to the main desk and the explanation was :" this is because you are close to the edge of the smoking section...it ends at room 315"!!!! i felt like... More 

Was this review helpful? Yes
hsvex, General Manager at Holiday Inn Express Hotel & Suites Huntsville-University Drive, responded to this review

Dear flipclt, Thank you for your feedback regarding your stay with us. I am disappointed to hear of the problems you encountered and I apologize for the service you received and the inconvenience you were caused. Our hotel staff strives to provide an atmosphere of friendly service and clean, comfortable accommodations. Unfortunately in your case we fell far short of... More 

Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 11, 2013 via mobile

Stayed one night as a platinum elite IHG member w/ this holiday inn express.the breakfast was ok,but not the best,but the breakfast staff was really sweet.the hotel was laid out different than normal but the room I got w/ my points was huge,which was great.i was impressed,& the bed was really comfortable.i was disappointed w/ what looked like blood on... More 

Was this review helpful? Yes
hsvex, General Manager at Holiday Inn Express Hotel & Suites Huntsville-University Drive, responded to this review

Dear Nashvillecat83, Thank you for taking time to review our hotel. As a IHG Rewards Platinum Elite member, we appreciate your loyalty and value your feedback. We are glad to hear you enjoyed your stay with us and your Platinum upgrade to one of our spacious suites. I am sorry to hear that we did fall short in a couple... More 

South Lyon, Michigan
Level Contributor
197 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed October 4, 2013

We set off on a two week vacation without reservations of any kind. It was our goal to wing it, keep our costs down, but not forego quality. We found a coupon for HIE at a rest area and frankly I thoroughly expected that there would be some provision that I would unable to meet. Such was not the case.... More 

Was this review helpful? Yes
hsvex, General Manager at Holiday Inn Express Hotel & Suites Huntsville-University Drive, responded to this review

Dear gblack7205, Thank you so much for your 5 star review! We appreciate you taking time to review our hotel and appreciate your kind remarks, especially regarding our staff. I know they will be delighted to hear your accolades and I will be sure to share your comments with them. We are glad to chose to stay with us and... More 

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