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BEST WESTERN PLUS Rocket City Inn & Suites

2.5 of 5 6200 Torok Circle, Huntsville, AL 35806
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BEST WESTERN PLUS Rocket City Inn & Suites
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BEST WESTERN PLUS Rocket City Inn & Suites
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116 reviews from our community

Traveler rating
    49
    32
    15
    9
    11
See reviews for
44
17
9
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Rocket City Inn & Suites
See the most recent reviews
Leamington Spa, United Kingdom
Top Contributor
209 reviews 209 reviews
33 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed June 25, 2013

If your itinery includes the Space Museum, Monaco Theatre and the Botanical Gardens this hotel is ideally situated. However if travelling from the EAST the directions on the website state to follow 72E. This is wrong - it should say follow 72W (west)! Also the hotel is a considerable distance away from the centre of Huntsville so do not get... More 

Was this review helpful? Yes
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review

On behalf of the staff here at Best Western Rocket City Inn & Suites, I would like to apologize for the unreliable internet service. We strive for 100 % customer satisfaction and will make the appropriate changes to prevent a future guest from encountering the same issues. Thank you for taking the time to participate in the survey. More 

Chattanooga, Tennessee
Top Contributor
176 reviews 176 reviews
18 hotel reviews
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed June 14, 2013

I stayed for a night at this Best Western in June. The outdoor pool was nice and clean. On the smaller side. We enjoyed swimming in it. They had plenty of luggage carts and parking. The hotel is actually in the same parking lot as two nearby restaurants a Longhorn and a Rosie's Curbside. One of those smelled really good... More 

Was this review helpful? Yes
bwrocketcity, Owner at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review

First of all, thank you for taking the time to complete the Tripadvisor survey. We here at Best Western Rocket City Inn & Suites strive towards guest satisfaction and are disappointed with our staff that your stay with us was unpleasant. I apologize for the problems you had with the showers. Normally all of our showers heads work properly, we... More 

texas
Top Contributor
54 reviews 54 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed June 9, 2013

This was our second time to stay at this hotel. All is satisfactory except for the internet connection in the lobby. It is the slowest connection on the planet! If you plan to use the internet when you stay here, bring your laptop! It is about 15 minutes from the airport which is why we stay here.

Was this review helpful? Yes
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review

Thank you for taking the time to tell us about your experience here at the Best Western Rocket City Inn & Suites! We love to hear that you are a returning guest! We apologize for the guest computer running so slowly. We will see what is causing the computer to run so slowly and fix the problem. Excellent customer service... More 

wales
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 25, 2013 via mobile

We stayed here for 2 nights as part of our southern states road trip in May 13, since hubby wanted to visit the space centre, an easy 5 miles away, however if you wanted to be closer, there is a Marriot right next door to the Space Centre. The hotel was easy to find, central for restaurants and shops, in... More 

Was this review helpful? Yes
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review

Thank you for taking the time to write a review on TripAdvisor! Customer service is a priority here at Best Western Rocket City Inn & Suites. We strive to make sure every guest is 100% satisfied with their stay here. Thank you, Management More 

1 review
5 of 5 stars Reviewed April 27, 2013 via mobile

The hotel was absolutely first class. Room was comfortable, modern, and extremely clean. The staff was attentive and cordial. Great customer service, Conrad and Eric are great employees that catered to my every need.

Was this review helpful? Yes
bwrocketcity, Director of Sales at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review

We appreciate you taking the time to take the survey and giving our hotel such high ratings! Here at Best Western Rocket CIty Inn & Suites, we strive to ensure that every customer is 100% satisfied with their experience. We treat every guest as if they are family. Thank you, Management More 

Broadview, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 1, 2013

I agree W/ an EARLIER GUEST about SAGGING Mattresses. CleanBUT SHOWER heads allow only a tickel.Phone lines to desk never worked or WERE ALLOWED to work.Every day given staine (BROWN & YELLOW) face towels(.Front desk appeared t be Polite behine MY back. They stated to SW CUST SERV that I lied about face towels.Picked HOTEL based upon star & award... More 

Was this review helpful? Yes 2
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review

Unfortunately, you cannot satisfy every guest. We went above and beyond to make this guest happy and none of efforts were satisfactory. If you read all of our other reviews, you will see that we strive toward 100% customer satisfation. We would like to thank TripAdvisor for the opportunity to respond back to both poor and excellent reviews, which we... More 

Taylorsville, In
1 review
5 of 5 stars Reviewed March 25, 2013

Our room was King bed with hide-a-bed, huge TV. My wife is a breakfast eater. Food was delicious. She was able to bring me a breakfast bar each morning as I'm not a breakfast eater. Service Desk workers were courteous, friendly and knowledgeable. We had an Awesome stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrocketcity, Front Office Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review

Thank you for the positive feedback, we are glad you enjoyed your stay with us and appreciate the business, we look forward to seeing you and your family in the future, sincerely Angela Brown Front Office Manager. More 

New Orleans, Louisiana
Top Contributor
99 reviews 99 reviews
52 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed February 6, 2013

Best Western Plus continues to amaze me. Not sure what standards are mandatory to be a Best Western Plus but they set them high. This one is no different. The staff is great, the property is new, the rooms are good size, the beds are great, the internet is fast, everything is spotless clean. It's also in a pretty decent... More 

Was this review helpful? Yes
bwrocketcity, Manager at BEST WESTERN PLUS Rocket City Inn & Suites, responded to this review

Dear Sir, we are very pleased that you took the time out of your day, which i'm sure it is very valuable, to tell us how we are doing. Thanks you for the great review it is always good to know where we stand against our competitors and we use this as a training guide for our staff in areas... More 

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Additional Information about BEST WESTERN PLUS Rocket City Inn & Suites

Address: 6200 Torok Circle, Huntsville, AL 35806
Phone Number:
Location: United States > Alabama > Huntsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Rocket City Inn & Suites 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Rocket City Hotel Huntsville
Best Western Plus Rocket City Inn And Suites
Best Western Huntsville
Huntsville Best Western

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