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Quality Inn & Suites Huntsville

2.5 of 5
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6200 Torok Circle, Huntsville, AL 35806 (Formerly BEST WESTERN PLUS Rocket City Inn & Suites)
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Quality Inn & Suites Huntsville
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167 Reviews from our TripAdvisor Community

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Mobile
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I decided to stay at this property because it was pet friendly. I usually prefer to stay in Comfort Inn Suites properties but they are not pet friendly. I am currently in my room as I write this review. I normally wait until the conclusion of my stay to write my reviews but I could not wait for this one.... More 

Helpful?
Thank Cheryl N
Kevin H, Manager at Quality Inn & Suites Huntsville, responded to this review

Dear Cheryl N: First, let us thank you for taking the time and reviewing our hotel. Which you said some great things about it. We are sorry that you did have the problems you had. We will use these reviews to be our eyes for the hotel to make sure all guest needs are being met. I will get this... More 

Knoxville, Tennessee, United States
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Everything seemed very clean and well kept. Bathroom was very clean, love the shower head. Bed was nice and we'll made, the problem came in when I turned the sheets down, there was quite a bit of hair in the sheets in the lower leg area, it looked really bad.... I slept on top of the top sheet. Breakfast was... More 

Helpful?
Thank Jeff W
Kevin H, Manager at Quality Inn & Suites Huntsville, responded to this review

Dear Jeff: First, let us thank you for the time you took to review our hotel. As managers we can not be everywhere all the time so we count on the eyes of our guest. We want to apologize for your stay. I will hand this to the proper department heads and insure that this does not happen again and... More 

Northridge, CA
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in town on business. The front desk staff was friendly and knowledgable. It was the holidays, so the Christmas tree in the lobby made me happy. The rooms had decent furniture, good TVs, clean everything. It was basically a nice, clean, comfy place to stay. The bathtub was, without a doubt, the cleanest tub I've ever seen in... More 

Helpful?
Thank Anne S
Kevin H, Manager at Quality Inn & Suites Huntsville, responded to this review

Dear Anne: Thank you for taking the time to review our hotel. We appreciate all the great things you said. We use these reviews to help train and teach the employees what guest expect. We appreciate guest like you and hope to see you back real soon. Kevin Hudson Manager More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 2, 2015 via mobile

The room was pretty comfortable and clean HOWEVER, upon checking the sheets on one of the queen beds, I realized they had not been changed, were dirty and had hairs in them. I won't blame them for this because I know that housekeeping remakes beds of guests in rooms that are still occupied daily and if a different housekeeper enters... More 

Helpful?
Thank wmb2576
Glossop, United Kingdom
Level Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 30, 2015

We had made a reservation at this hotel through Best Western - imagine our surprise when we arrived & found a Quality Inn! Black mark to BW for not informing us of the change. As this was our first (& probably last!) experience of Quality Inns I have no benchmark for comparison, but as a Best Western Plus, which is... More 

Helpful?
Thank Dave B
Skillman, New Jersey
Level Contributor
132 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed October 22, 2015 via mobile

Changed to Quality Inn just before arrival from Best Western. Had prepaid with BW points which they did not honor. Room smelled of smoke. Shabby and poorly designed rooms. Mediocre breakfast. Go somewhere else. Only good thing is it is cheap.

Helpful?
Thank orchiddoc
Lakewood, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 16, 2015 via mobile

Hotel stink like cigarette smoke and the continental breakfast leaves much to be desired. Customer service is not great. I've been trying to get a receipt emailed all week and keep being told it was sent when it wasn't and finally several calls later informed that they can't find record of my stay.

Helpful?
Thank Nicole M
Lincoln, Nebraska
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 7, 2015

Garmin found the Best Western but it is now a Quality Inn. Changed hands 2 weeks before we arrived. Very nice place. Very clean and comfortable rooms, breakfast was very good with lots of variety. Staff was friendly and knowledgeable.

Review collected in partnership with Best Western

Helpful?
Thank Mary S
Georgia
Level Contributor
51 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 21, 2015

We were there for a motorcycle rally downtown. The check in was the best. Nitee had our rooms ready and waiting on us . The rooms were clean, bath room clean with a lot of towels. breakfast was ready every morning between 5:30 & 6:00 Am. The staff went out of there way to make sure we had everything we... More 

Helpful?
Thank streetrodtraveler
Hobe Sound, United States
1 review
2 of 5 stars Reviewed September 20, 2015

This hotel changed its affiliation literally "30 minutes" ahead of our arrival. The rooms were dated in fixtures and decor and despite being large and somewhat clean, had a shabby look about them with closet doors hanging unattached and moldy smell everywhere

Review collected in partnership with Best Western

Helpful?
Thank Christopher P
Questions? Get answers from hotel staff and past guests. Ask a question

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