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DoubleTree Suites by Hilton Huntsville-South

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6000 Memorial Parkway Southwest, Huntsville, AL 35802
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DoubleTree Suites by Hilton Huntsville-South
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384 Reviews from our TripAdvisor Community

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Greenville
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

space heater in room no ac to hot even with heater off front desk was slow to reply and when they did there was no option to move room or get heating system fixed room was nice big would have been a great room f heat had worked

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 51tim
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Huntsville-South, responded to this review

Dear 51tim, We’re very sorry we didn’t provide you with the high quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the malfunctioning HVAC system and have reported the problem to our maintenance team. We appreciate the opportunity to help make it right and hope you’ll consider giving us a second chance... More 

Newnan, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

We visit Huntsville a few times a year and always stay at the Double Tree. We are always greeted by friendly staff at the front desk and have never had any issues with extra requests. I like to use the app to check in and pick my own room.. always the 3rd floor. The price is excellent for what you... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Geoffrey G
1 review
5 of 5 stars Reviewed 1 week ago

Love the rooms, and staff were wonderful. Everyone was very helpful. Suggested their Bistro6k onsite and had the crab salad (superb). Room was so quite didn't hear a thing. Rooms are great with a separate sitting area from the bedroom not like a standard hotel. Nice to sit on sofa and watch TV. Will visit here again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank pamelag553
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was so attracting right when we saw it. It looked like a village and it was cute. The people inside were nice and right when you walk in there are cookies. Checking in was really quick and the rooms were easy to locate. Our took was nice and there was a lot of space to move around. Finally... More 

Helpful?
Thank Patrick_Dptro
Toby K, Guest Relations Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review

I was pleased to read your response and see that you had an enjoyable stay during your recent trip to our area. I am pleased that you enjoyed our staff's service and found our property accommodating. It was nice of you to take the time to share your comments. We look forward to having the honor of hosting you on... More 

Edmond, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

For the cost we expected complimentary breakfast and discounted meals at the restaurant. The housekeepers were loud and noisy during their AM rounds. Refrigerator wasn't cold at all and also made a lot of noise. The room was a bit dusty and found a few trash underneath night stand and chair.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank June K
Toby K, Guest Relations Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review

On behalf of me and the entire staff at our hotel, we are truly sorry that we did not live up to your expectations during your most recent stay in Huntsville. Your observations related to cleanliness and maintenance have been address with my management staff. I hope that you afford us a future opportunity to regain your trust. We appreciate... More 

Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here after I had to change my trip and my previous hotel was already booked up. Strong Wifi signals in my room, and the suite setup of the room makes it nice to break up work and sleeping. Very nice hotel overall. No included breakfast is the only downside.

Helpful?
Thank Phil and Alix K
Toby K, Guest Relations Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review

I would like to thank you for taking the time to reply with your comments about your recent stay at our hotel and I am happy that we were able to accommodate you. I am pleased that you found our amenities accommodating. Your feedback is sincerely appreciated and will be shared with our team members. We know that you have... More 

Saint Charles, MO, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a great experience with the DoubleTree on South Parkway. The staff was friendly, the hotel was very clean, the guest room was comfortable, check-in and check-out were very quick and easy, and the cookies were a nice touch! The only thing that would make this a perfect hotel would be complimentary breakfast.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lisa G
Toby K, Guest Relations Manager at DoubleTree Suites by Hilton Huntsville-South, responded to this review

I was happy to read your response and see that you had a nice and pleasant stay during your recent trip to our area. It is our staff who represents us and gives attentive and friendly service. Thank you for taking the time to share your comments. I hope we have the honor of hosting you again in the future.... More 

Saint Louis, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We reviewed this hotel recently after our stay in October 2015. Management replied to the review and suggested that we give the hotel another chance, which we did. Our stay in December 2015 was not good. Air conditioning did not work in Hilton Honors room that we were checked into. There was hair on the carpeting of the room we... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank love2trvl2014
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Huntsville-South, responded to this review

Dear love2trvl2014, We’re sorry we didn’t provide the quality of amenities and service you deserved during your most recent stay at our hotel. We apologize for the issues encountered with the A/C unit and the housekeeping errors; we’re working with our team to ensure the situations don’t happen again. Additionally, we will ensure that coffee cups are and other supplies... More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 2, 2016 via mobile

My husband, children, and I checked into this hotel on New Years Eve. I was excited to find they had a Doubletree in Huntsville as I have had wonderful experiences at other ones I've stayed at. We checked in and got in bed to go to sleep after a long day of traveling. I looked at the wall beside me... More 

Helpful?
Thank Callie P
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Huntsville-South, responded to this review

Dear Callie P, Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the condensation encountered in your room. Based upon your review, we are actively working with our housekeeping and maintenance staffs so this situation doesn’t happen again. We hope that if your travels bring you back to the... More 

1 review
1 of 5 stars Reviewed January 2, 2016 via mobile

My husband and I arrived with our children to find our rooms walls were covered in water stains.I thought it was just because of the vents sweating but it was on walls without vents as well.It was very hard to capture all of it because of the lighting. My son has respiratory problems and I was very concerned about the... More 

Helpful?
Thank Callie P
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Huntsville-South, responded to this review

Dear Callie P, Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the level of condensation in your room. Based upon your review, we are actively working with our housekeeping and maintenance staffs so this situation doesn’t happen again. We hope that if your travels bring you back to... More 

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