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Extended Stay America - Huntsville - U.S. Space and Rocket Center

2.0 of 5
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4751 Governor's House Dr., Huntsville, AL 35805
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Extended Stay America - Huntsville - U.S. Space and Rocket Center
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Ranked #30 of 53 Hotels in Huntsville
A recent review
3 of 5 stars Reviewed September 5, 2012
0001100 Huntsville, Alabama
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36 reviews from our community

Traveler rating
    13
    5
    5
    8
    5
See reviews for
6
8
6
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Huntsville - U.S. Space and Rocket Center
See the most recent reviews
Huntsville, Alabama
Top Contributor
210 reviews 210 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 21, 2012

More like a cheap motel. The rooms are renovated but that does little to make you feel comfortable in this place. The rent is cheap and some of the guests are local live-ins with questionable charactor. It seemed as though some drug deals were happening right at the hotel. There are not hallways with the door entrances all opening to... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Huntsville - U.S. Space and Rocket Center, responded to this review

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am eager to respond to your issue. Please know that we strive to provide our guests with a relaxing... More 

Huntsville, Alabama
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 12, 2012

Chance to be down at MSFC for 14 weeks, needed an inexpensive stay, read the good reviews and the fact that if it wasn't a good review mgmt was quick to respond... I have to have good internet connectivity due to my university and employment, when asked I was given 16mbps. Drove the 23 hours to here, set up my... More 

Was this review helpful? Yes 1
Huntsville, Alabama
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 5, 2012

I stayed eight days with my boyfriend, we paid $400 dollars or something. The room was clean enough, even though I didn't really trust the bed. The staff is nice enough, the location is quiet enough. They have a refrigerator and some pans to use if you want to cook. The pillows suck, they are like hygienic cotton balls stuffed... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Huntsville - U.S. Space and Rocket Center, responded to this review

Thank you for taking the time to make us aware of your experience at our hotel. It is with great pride that we provide clean, comfortable rooms at affordable rates, which is why it was great to read your kind words about the room, staff and location. However, given the issues you had with our bedding, pillows and wireless internet... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 20, 2012

First let me tell you what I did wrong: 1) although clearly displayed and spelled out, I did not notice the cheap rooms are smoking. The stale smoke smell was gagging. 2) I was very sunburned when I stayed. The sheets felt like sandpaper & that thin "blanket" felt like steel wool. I was in sheer agony all night despite... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Huntsville - U.S. Space and Rocket Center, responded to this review

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from... More 

Yucaipa
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 20, 2012

Room smelled like stinky socks or corn chips. We bought a bottle of Febreze to survive. The room was not very clean. This motel is deceiving since it looks better from the outside than it really is. The towels were like sandpaper. The best part was the price of only $60 per night. We paid for what we got.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Huntsville - U.S. Space and Rocket Center, responded to this review

Thank you for taking the time to make us aware of your experience at our hotel. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand that we maintain... More 

Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2012

When booking any hotel, I always rely on the reviews of past customers. I must admit looking at the nice pictures and reading some of the awful reviews, I almost past this one up. I didn't and so glad. The lobby was very neat and clean, the lady at the front desk was sooooo nice. When I got to my... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 13, 2011

Long story short... the room was very dirty. We had to buy our own cleaning supplies and clean the room ourselves. Okay area since right off the highway. Nothing was included, and if you want double beds you have to pay extra! If they clean, I would recommend, until then no

Was this review helpful? Yes 1
Henagar, Al
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 21, 2011

first of all, we got to the hotel around 3am, just needed a place to lay down between home and Tennessee (Niece's graduation). There are no employees that have any authority to do anything after dark. But the man that was there was trying to be as helpful as he could, he rented us a room for the rate I... More 

Was this review helpful? Yes 4
Shirley, Arkansas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2011

My son is a United States Marine staying at Redstone Arsenal for training and we decided to go down for a vist over the weekend, was driving down the freeway and spotted an Extended Stay up on the hill, we passed it up and then decided to turn around and at least check for vacancies, I'm so glad we did... More 

Was this review helpful? Yes 3
Wasilla, Alaska
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 1, 2010

We stayed here for 3 weeks during a family emergency, and it suited our needs for a lower cost and partial kitchen. Since we weren't in the room much and had no children, it was fine. Would suggest the third floor as we experienced a lot of early wake ups from the people walking in the room above us. Nice... More 

Was this review helpful? Yes 2
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