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Courtyard Birmingham Hoover

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1824 Montgomery Highway South, Hoover, AL 35244
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Courtyard Birmingham Hoover
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Courtyard Birmingham Hoover
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125 Reviews from our TripAdvisor Community

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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta, Georgia
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm a platinum member. At check in they offered me coupon for Starbucks coffee. Tried to redeem it in the morning. Had to wake up staff sleeping. She came out barefoot and bewildered. Told me to come back at 5:45. At 5:45 I can back only to be told it they had nothing brewed yet and it would be awhile.... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you for your candid remarks regarding your recent stay at Hoover CY. We value you as a Platinum Rewards member and know that you spend many nights in Marriott hotels throughout the year. I apologize for the situation that you found where one of our associates was sleeping and not helpful with morning coffee. We truly... More 

Nashville, Tennessee
Level Contributor
5 reviews
5 of 5 stars Reviewed June 15, 2015 via mobile

We got the king size room for 2 nights and got a wonderful deal on it. The lobby looks just like the pictures. They had the Bistro where you could order food and drinks and they also had a pantry where you could get snacks. Everything was able to be charged to the room. The breakfast was amazing (the scrambler)... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you for being our guest and for the glowing review regarding your recent stay. We are happy that the hotel looked just like out web site pictures, fresh, modern, and clean. We appreciate that you enjoyed breakfast in the Bistro, especially the Scrambler. You found our staff to be friendly and the shower to be refreshing... More 

Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 10, 2015

Nothing fancy. Older hotel that has been nicely refurbished. Amenities look new and fresh. Comfortable, clean rooms with a great bed. Free wifi. Convenient location near the Hoover shopping destinations and restaurants. Typical courtyard Marriott. Ask for a room on 2nd floor. Initially I was given one on "Terrace Level" i.e., basement. Large sliding glass door opened to dark parking... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you for being our guest and for the glowing review of our property and staff. We are very happy that you found our rooms inviting, our bed comfortable, and our staff accommodating. We will keep in mind that some travelers do not prefer the added convenience of a ground level room and offer them a choice... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 30, 2015

Excellent customer service as we expect with a Marriott. The lobby is large and very nice and we really enjoyed the landscaping/pool in the courtyard. The pool has colored lights at night which the kids really enjoy. The floor level interior rooms open up to the courtyard offering easy access to the pool and ours had a small patio with... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you for being our guest and for the wonderful positive comments resulting from your recent stay. We love to hear tht our staff was friendly and welcoming and our pool was a hit with the kids. We will pass along the comment to our maintenance staff regarding the damp carpet smell and address this issue before... More 

Atkinson, New Hampshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 29, 2015

It is hard to note a distinguishing feature to this hotel or most Courtyards. They are pretty much all of the same. The front desk staff was friendly and the room was typical Courtyard and clean. The room was quiet and the bed was very comfortable. Bathroom amenities were confined to the bare essentials. I had requested a higher floor... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: We appreciate your positive review and your choice for lodging. You said our staff was friendly and your hotel guest room was clean. We pride ourselves on delivering quality friendly service that offers clean comfortable rooms. Thank you for choosing Courtyard when in the Hoover area. We know you have a choice and we hope that when... More 

Level Contributor
134 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

Convenient to Hoover Met. Lots of great eating places, including the Fish Market, not far from this property. And of course ridiculously close to the Galleria Mall if that's your thing. Seems like an older property that's been remodeled. Clean and comfy beds. Room was fine, but nothing special. Free wifi. It's a low rise hotel that is spread out... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you for your positive comments regarding your recent stay in Hoover, Alabama. You remarked how close we are to restaurants, shopping and other facilities. You praised our staff for being attentive and helpful. You noted that your accommodations were comfortable although you were not fond of the length of the interior hallways due to the hotel... More 

Destin, Florida
1 review
5 of 5 stars Reviewed May 24, 2015

We were in town for my brother's funeral.Mr. Wyatt Davis and his staff really made our visit a pleasure. From the front desk, to the restaurant everyone was very accommodating and professional. Our rooms very spacious and very functional. Noticeably, Mr. Davis was an excellent leader of this very fine staff. I plan on staying at your hotels and will... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you very much for your glowng review of our Courtyard hotel and especially our Operations Manager, Wyatt Davis. We love to hear how our staff positively impacted a rather intorspective gathering of relatives and friends to attend a loved one's funeral. It sounded like the manager and staff went to great lengths to make your stay... More 

Montgomery, Alabama
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed May 21, 2015

I stayed in this establishment when I had a business meeting in the area. When I got there I was given a handicapped room. I was thoroughly disgusted with the room they had available for a handicapped person. If I didn't want to stay in there I know for a fact that it would not be up to par for... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear M. Marcheta: Thank you for your comments regarding your recent stay at CY Hoover. I am very sorry to hear that you did not get the exact room type of your choice at check -in and were placed in an accessible room with larger bath and roll-in shower. It seems that after a discussion with our staff, you were... More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed May 6, 2015

From the moment we walked into this hotel, it was inviting, modern and the staff was lovely. The bar/restaurant/coffee bar in the lobby had delicious food, and the furniture and den space was a perfect place for my family to sit and enjoy some refreshments and watch the Kentucky Derby. The rooms and amenities were wonderful. I wish I'd brought... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you so much for being our guest at CY Hoover. Your glowing kind words let us know that our staff and our facilities were very well suited to your needs. We are happy that you found our Bistro to have delicious food and welcoming service. We are thrilled that you found our rooms clean and inviting... More 

Jackson, Mississippi
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 4, 2015

I travel.. a lot... like more than most. Most Courtyards and Hamptons are pretty similar. This one is special. It is older with a pool in a courtyard ( score) and it is unbelievably peaceful.. like Zen quiet. And.. close to tons of great restaurants. If you are in area, it is worth your time. (Believe me.. i have stayed... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest, Thank you very much for your kind words describing your most recent visit as Peaceful. We know that you have a choice when it comes to lodging and we are happy that you chose our Courtyard hotel. You mentioned that we are close to shopping and restaurants and yet our courtyard pool area is quiet and pleasant... More 

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