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Courtyard Birmingham Hoover

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1824 Montgomery Highway South, Hoover, AL 35244
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Courtyard Birmingham Hoover
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Courtyard Birmingham Hoover
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113 reviews from our community

Traveler rating
    16
    36
    32
    21
    8
See reviews for
26
18
8
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Childersburg, Alabama, Usa
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel and the location was great. I stayed overnight because my job had a workshop at the Wynfrey Hotel and they were sold out of rooms. The deco at this hotel is great and updated. The rooms were great and customer service was excellent.

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you for your excellent review and feedback regarding your recent stay at Courtyard Hoover. Your kind words mentioned our service, friendliness, and the cleanliness of our property and guest rooms. We truly appreciate you taking the time to give us your review. We use our guest comments to make each guest stay better and more inviting.... More 

Woodbridge, Virginia
Senior Contributor
36 reviews 36 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2015 via mobile

We stayed here last week while attending our son's hockey tournament. The hotel was nice, not great. The lobby area was updated. The rooms were ok, not as updated as I would have expected. Service was very good and the food in the bistro was good. The restaurant next door--Nick and Jim's Barbeque was awesome and within walking distance. The... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you for your response regarding your recent stay at CY Hoover. We are so pleased that with as many lodging choices available, you chose our hotel. We appreciate your comments about our newly remodeled lobby, featuring our Bistro with Starbucks coffee available. We are also pleased that you found the convenient shopping at the nearby Galleria... More 

Durham, North Carolina
Top Contributor
120 reviews 120 reviews
64 hotel reviews
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed March 13, 2015

Another review said this property has "aged well." I guess that's all relative. In my opinion it needs to be gutted. PROs: - I get Marriott points (I'm stretching here folks!) - The sheets were soft - I was there for a total of 7 hours ... fortunately not a second longer CONs: - Dirty - Bathroom floor grout was... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you for your candid remarks regarding your recent stay at Courtyard. We know that you have a choice when it comes to lodging and we are pleased that you selected Hoover as your destination CY of choice. I am very sorry to hear that your bed was uncomfortable and that the grout on the bath floor... More 

Pearl, Mississippi
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2015

I have stayed at this hotel over the years and have never had any problems and my last experience was no different. The staff was super friendly and the small issues I had were quickly handled. This is an older property but it has aged well. The price was very reasonable and I will be staying hear again in the... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Valued Courtyard Guest: We are so pleased that you chose our hotel for your recent stay in Hoover. We know that you have lodging choices and we appreciate you allowing us to serve your lodging needs. Thank you for your wonderful comments regarding service and accommodations. The staff was very excited to know that you were pleased with their... More 

Mequon, Wisconsin
Top Contributor
70 reviews 70 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed February 2, 2015

Although the building is unattractive from the outside, it has been nicely renovated. The lobby and the rooms are attractive. And the desk and food staff were very pleasant. But that is where the positives end, and that is not enough. First, the bathroom floor was filthy. At first, I wasn't sure if the stains were simply wear from old... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Valued Guest: Thank you for being our guest and for your comments about your stay with us. We know that you have choices when it comes to lodging and we are so pleased that you chose Courtyard as your home away from home. I apologize for the bath floor and its lack of cleanliness. You are absolutely right that... More 

Marietta
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 5, 2015 via mobile

I use this hotel when I come to town approx every month. What I like is the consistent level of service time after time. Even this last trip the night clerk Sophia really made me feel welcome after a long trip in. Great location to Hwy and good food in a pinch.

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Valued Guest: Thank you for choosing our hotel when in Hoover. We know that you have choices in lodging and we are pleased that you find us consistent and reliable. We are proud of our product and most of all our associates who strive to deliver the best possible guest experience every day. Thank you again for your comments... More 

Contributor
18 reviews 18 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 3, 2015

The room was nice and the bed was comfortable. Front desk was friendly. The location was perfect. We found the room on priceline at reasonable price. We was next to the restaurant. We ate at. We will consider staying again at this location.

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Valued Guest: Thank you for choosing CY Hoover as your recent lodging choice. We know that you have a choice when it comes to lodging and we are pleased that you selected our hotel. We can tell by your response that your visit was comfortable. Our staff wants you to be comfortable and satsified with all services and product... More 

Atlanta, Georgia
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed November 30, 2014 via mobile

I stayed here for one night during Thanksgiving week (the hotel was empty) and had selected this property because the majority of rooms have balconies. I noted on my reservation that I would like a balcony room.When I checked in, the lady at the front desk asked me if I wanted a king bed or 2 queens and I responded... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Platinum Guest: Thank you for staying at the CY Hoover. We know that you have choices in lodging and we are very pleased that you chose our hotel. We certainly dropped the ball during your stay regarding room selection. I take responsibility for this lack of training of our front desk associate and will personally insure that she receives... More 

Rio de Janeiro, RJ
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

Business travel has had me stay here many times this year and I figured it was time to send a note in. Overall? AWESOME! What a great place, and the staff are really terrific. I really like this place, and having stayed in many Courtyards and Marriotts all over the world i think this is one of my faves. Just... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Courtyard Guest: Thank you for being our guest in Hoover, Alabama and for the glowing review that you gave. We often hear only when we dropped the ball and not when we hit a home run and it truly feels great to be able to share with our hard working, dedicated staff when someone appreciates the services they perform.... More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2014

I brought 13 baseball players and their families for the world series here. From the time I contacted them until the end of our stay we had the best customer service. Our boys were tired after a long day of baseball and they swam and we're able to relax. We had a room each morning of our stay where everyone... More 

Was this review helpful? Yes
Edwin B, General Manager at Courtyard Birmingham Hoover, responded to this review

Dear Guest; Thank you for your kind remarks regarding your recent stay at Courtyar Hoover. We do everything possible to make your stay memorable and enjoyable. We are extremely happy to learn that our efforts made you feel welcome and appreciated. Thank you for being our guest. We hope to see you in your future travels to the Birmingham area.... More 

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