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Hampton Inn & Suites Birmingham-Hoover-Galleria

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Traveler (72)
Room & Suite (56)
Dining (15)

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About

#2 of 9 hotels in Hoover
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.3
Welcome to the luxury and service of our beautiful Hampton Inn & Suites Birmingham-Hoover-Galleria hotel in Hoover, Alabama. Our hotel is designed to resemble the luxury of the French Quarter, and our hotel decor will greet you with a taste of elegance and opulence. Enjoy our top of the line Hampton Inn hotel bedding package and wake up to a complimentary On the House hot breakfast. Take a refreshing swim in our indoor pool or work out in our well-equipped fitness center. Whether your visit to Alabama is for business or pleasure, let us help you relax and enjoy your home away from home with us. We enjoy having you here at the Hampton Inn & Suites Birmingham-Hoover-Galleria hotel in Hoover, Alabama.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Green
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
642Reviews7Q+A37Room tips
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79430 wrote a review Sep 2023
1 contribution
Initially I was not going to write a review, but I owe it to future travelers so they are aware of the poor service and lack of professionalism this location provides guests. Note: We stayed here during a baseball tournament and parents I would strongly advise not staying here if you are in the area for tournament play. I used the app to book, pay, and check in for this stay on 7/12/2023. At that time I entered the credit card details and when I checked in on 7/13 I was told the entire amount of the stay would be charged at that time. When I checked in via the app, the digital key never activated. On the morning of 7/14/2023 I received a copy of my bill under the door with a note from the manager stating to stop by the front desk. I stopped by the desk later that day and I was told there were not any notes on the file and everything looked fine according to the reservation details. The next day, this is now our third night here, my minor son attempted to go to the room, the key did not work. The front desk told him that a new credit card was needed. I went in and the front desk clerk indicated they had been running a different card payment, not the one I booked and paid for the stay with. I even showed the clerk the email confirmation as well as the app confirmation, both of which showed the last four digits of my card. The clerk even took pictures of my confirmations and shared them via text to the manager, Rakesh Patel. The clerk asked for the card used to book the reservation and I explained that card was not in my possession and that is why the reservation was made via the app because y husband used his card (he was not traveling with us). I also explained that when I checked in on 7/13 the clerk said all charges would go to the card used when the stay was booked. For over 2 HOURS, I was made to stand in the lobby, along with my son, while the manger texted and called the front desk clerk alerting her to not allow me or my child into our room where our belongings were. My son was not allowed to use the bathroom in the room, he was not able to shower after playing baseball games all day in extreme heat, he was not allowed to access the room to change his clothing, and all the while this was done in front of a lobby full of guests. This was beyond belittling and frustrating. The front desk clerk then said Rakesh wanted a credit card authorization form completed. This was emailed, completed, signed and returned; however Rakesh stopped responding to the clerks texts. After the front desk clerk called his cell phone several times and texted him he finally responded 20 minutes later and said the form had not been signed. I then showed and sent the from desk clerk the picture of the form that showed my husband's signature. Once again, Rakesh ignored calls and text messages. We contributed to wait another 30 minutes in the lobby for him to respond. The front desk clerk apologized profusely and explained that Rakesh told her to not allow us into the room. Meanwhile my child is now emotional at what is taking place. The front desk clerk called another manager who was appalled at how we were being treated and told the front desk clerk to activate the key cards and allow my son access to the room. There were several times that I asked to speak with Rakesh directly when he was calling the front desk clerk, he refused to speak with me. We were treated like criminals, as though we were going to steal our own belongings. I have been traveling in extensively in a professional manner for close to 20 years and I use another major hotel brand and I have never experienced anything like what happened on 7/16/2023. I book and pay for my hotel stays via that other company’s app in the same manner that I booked this stay and I have never had any issue with the card(s) used to reserve and procure hotel rooms and I have never been treated in a less-than manner. To be treated the way we were and failing to allow my son, not even me, to change out of his uniform into clean clothing was low class. This manager took it upon himself to alter my booking and payment information to which I did not authorize him to do this. He had no right to take it upon himself to decide which card my stay should be charged to—this is highly unethical, deceitful, and is borderline theft. I realize this location is worked and managed by an independent contractor, however it carries the Hilton name and after the treatment my son and I received, I will never, willingly, stay at another Hilton property. For a manager, a business owner to treat a child in such a disparaging way is despicable. I reported this incident to the Hilton Customer Support team and they did not/could not do anything, I was told to contact the hotel's General Manager Nima Patel---you guessed it, this person is related to Rakesh, the manager! Needless to say, Nima Patel never acknowledged my email and two months later I am still waiting on a response. It is my hope Hilton will intervene. If you are a business traveler or one who expects quality service save yourself the hassle and avoid this place.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: - There is only 1 washing machine and realize this location is worked and managed by an...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Sep 19, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your comments will be reviewed by management. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mom4mke wrote a review Mar 2023
central illinois, United States90 contributions16 helpful votes
+1
Hotel's Favorite
Stopped at this hotel while traveling with family. We picked this hotel for its indoor pool (on the smaller side). There was no longer a whirlpool in the pool area. The 2 queen bed room with sofabed was very roomy! We didn't use the sofabed so I can't comment on the comfort or size of it. We were pleasantly surprised about how the size of the room - could have easily put another queen size bed where the sofabed was and there would still be plenty of room to move around. Nice breakfast as there was quite a bit of variety (see pictures of breakfast area). There was onsite laundry that we didn't use. A lot of restaurants and stores nearby. Would definitely stay here again - clean and polite staff.
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Date of stay: March 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Apr 6, 2023
Thank you for your recent review of our hotel. We appreciate your staying with us and look forward to your next stay with us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kettlebelle70 wrote a review Jul 2023
10 contributions1 helpful vote
Unclean, found roach in room on top floor. Guest laundry not working and this was a must have as a traveling baseball family. Had to use Embassy Suites down the road. While there, I was kicking myself for not staying there instead. Overpriced for what is delivered.
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Review collected in partnership with Hampton
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Jul 14, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your comments will be reviewed by management. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kendria g wrote a review May 2023
1 contribution
Room was clean but not what exactly what I expected for a Hilton brand of hotels. Breakfast was decent. Missing the jacuzzi that is advertised which is why I chose this hotel. Beds were also average in comfort.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Jul 14, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your comments will be reviewed by management. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Staci G wrote a review Apr 2023
1 contribution1 helpful vote
Dirty rooms and lack of concern by staff/management. Acted like I should just accept it dirty underwear in my room from the last guests. They offered to waive a pet cleaning fee on a room they obviously never cleaned! No wonder people are switching to Marriott properties. Only stayed one night. Will use my Marriott rewards more.
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Date of stay: April 2023
Value
Location
Service
Room Tip: Don't stay here! The rooms are dirty and the manager Rakesh acted like "oh well problems happen"....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Apr 6, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your comments will be reviewed by management. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bronson Gillespie wrote a review Mar 2023
Davenport, Washington11 contributions2 helpful votes
Room was clean but smelled musty. The carpet looked new. The tv was ridiculously small for such a large room. I saw the hotel had a hot tub online when booking and was looking forward to that only to find it had been filled in with concrete and no longer existed. Room met my needs for one night, but I’ll look elsewhere next time.
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: Does not have hot tub as advertised.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Mar 23, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your comments will be reviewed by management. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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harris37218 wrote a review Jan 2023
Hoover, Alabama1 contribution
Not like the other Hilton branded hotels I’m used to. Please perform quality checks on exercise equipment, breakfast bar food and room devices. Keep elevators swept from outside debris. Hopefully better next time…
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Review collected in partnership with Hampton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Feb 6, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your comments will be reviewed by management. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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coachchilds wrote a review Jan 2023
Santa Rosa Beach, Florida4 contributions2 helpful votes
The hostess made us feel so welcome and went above and beyond in her hospitality. She made our 4 year old feel so special and welcome, and greeted her talked to her every time we came through. She made an impact on our family and we will definitely stay again when in the area. The room was great as well, but the hospitality was unmatched.
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Review collected in partnership with Hampton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Feb 6, 2023
Thank you for your recent review of our hotel. We appreciate your staying with us and look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kathy S wrote a review Jan 2023
1 contribution
TV had the smallest screen we have watched in years. Sound quality poor. On a corner table made to hold a much bigger model. Ridiculous. Did Hilton get a deal on these models? My husband commented that he thought Conrad Hilton would be embarrassed.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Feb 6, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your comments will be reviewed by management. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bscotthome wrote a review Dec 2022
Brunswick, Georgia149 contributions42 helpful votes
The hotel charged us a $75 pet fee that was nonrefundable. It was not stated anywhere on the app when I made the reservation so it was quite surprising. All other aspects of the room, and this day were good, it is a typical Hampton Inn. The breakfast bar seemed a little sparse and could have had more variety.
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Review collected in partnership with Hampton
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hina Patel, Sales at Hampton Inn & Suites Birmingham-Hoover-Galleria
Responded Feb 6, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your comments will be reviewed by management. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$144 - $241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites birmingham-hoover-galleria hotel hoover, hampton inn and suites birmingham-hoover-galleria, hampton inn hoover, hoover hampton inn
LOCATION
United StatesAlabamaHoover
NUMBER OF ROOMS
102
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HAMPTON INN & SUITES BIRMINGHAM-HOOVER-GALLERIA $135 ($̶1̶7̶6̶) - Prices & Hotel Reviews - AL

Frequently Asked Questions about Hampton Inn & Suites Birmingham-Hoover-Galleria
Which popular attractions are close to Hampton Inn & Suites Birmingham-Hoover-Galleria?
Nearby attractions include Riverchase Galleria (0.6 miles), BumperNets (0.6 miles), and The Vintage Shoppes (0.6 miles).
What are some of the property amenities at Hampton Inn & Suites Birmingham-Hoover-Galleria?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Hampton Inn & Suites Birmingham-Hoover-Galleria?
Guests can enjoy free breakfast during their stay.
Is parking available at Hampton Inn & Suites Birmingham-Hoover-Galleria?
Yes, free parking is available to guests.
What are some restaurants close to Hampton Inn & Suites Birmingham-Hoover-Galleria?
Conveniently located restaurants include Jim 'N Nick's Bar-B-Q, Redlands Grill by J. Alexander's, and Firebirds Wood Fired Grill.
Are there opportunities to exercise at Hampton Inn & Suites Birmingham-Hoover-Galleria?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Hampton Inn & Suites Birmingham-Hoover-Galleria have airport transportation?
Yes, Hampton Inn & Suites Birmingham-Hoover-Galleria offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hampton Inn & Suites Birmingham-Hoover-Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hampton Inn & Suites Birmingham-Hoover-Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hampton Inn & Suites Birmingham-Hoover-Galleria offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Hampton Inn & Suites Birmingham-Hoover-Galleria?
Many travelers enjoy visiting Hoover Historical Sociaty (1.1 miles).