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Phoenix All Suites Hotel West

Certificate of Excellence
533 W. Beach Blvd., Gulf Shores, AL 36542
Phoenix All Suites Hotel West
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109 reviews from our community

Traveler rating
    56
    31
    11
    6
    5
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52
29
2
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

So far, we've been here 3 hours and a pregnant woman with a toddler got stuck on one of two elevators requiring the fire department to come. Thank God I'm not more than 2 floors up cuz no taking the elevator.....so far unimpressed, thinking about checking out hotel next door.....

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South Whitley, Indiana
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay at the Phoenix all Suites in Gulf Shores. The kitchen was well stocked and there daily maid service maid. They had a great maintaince staff who promply assisted with any problems that arose. The pool was cleaned daily. Security was visible at all times. The views of the beach was awesome! My only complaint is... More 

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Killen, Alabama
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed here the last 3 times I've been in Gulf Shores. It's not a room it's an apartment with a balcony overlooking the beach. There's a place to grill and hang out and meet new folks. The staff I can't say enough about them they are so friendly and very helpful. I love this place.

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Lansing, Michigan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wow......I really have nothing negative to say about this place. We just got back from a 3 day, midweek stay. The "hotel" (It's more like a condo) was clean, the people were very friendly and the location was PERFECT! You couldn't ask for a better view. I do wish it had a hot tub but hey, for the price and... More 

Was this review helpful? Yes 2
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 9, 2015

We just returned home from a weekend stay here. I can't think of one negative thing to say about this hotel. We arrived late at night with our 3 small children. We were greeted by the friendliest lady when we arrived at the office. I really wish I had caught her name, because she deserves to be applauded for her... More 

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Athens, Georgia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 24, 2015

Clean one-bedroom condo hotel with all the basic amenities, including kitchen and outdoor pool, and at $95 a day off season it had a $500 a day view of the ocean from the balcony. I recommend the end rooms which have a slightly better view. No restaurant but an acceptable casual one (Bahama Bob's) is immediately next door. The best... More 

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brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for your kind review, CuriousAb! We are truly happy to hear that you enjoyed your accommodations. We can't wait to see you again. Brandi Brett/Robinson Social Team More 

Monmouth
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 6, 2015 via mobile

we are staying here for month. Love the view and nice to have a balcony overlooking the Gulf. Staff is very nice And helpful. It would be nice to have storage. Every cupboard is full, so there is no place for food. No dressers in bedroom and not much storage in bath. That is really my only complaint.

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brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for your honest review, Vickiebrown56. We are so happy to hear the Phoenix All Suites West is meeting most of your needs. It is true that those suites are limited in space and storage. We are always looking for ways to improve our accommodations and your feedback is helpful and appreciated! Brandi Brett/Robinson Social Team More 

Lakeland, Tennessee
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 29, 2014

It would help to know to park and go up to the first floor to check in. Several cars when we arrived were looking to check in.We had a great view of the Gulf and saw dolphin on several days. The kitchen was useful. Direct access to the beach was a great benefit. Also, Bahama Bob's Restaurant is right next... More 

Was this review helpful? Yes 7
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for your honest review, ngbtn! I'm happy to hear your overall stay was pleasant! It's helpful to hear that the check-in process is confusing for some people. I will make sure management receives your feedback so we can work towards a more efficient process. We are aware, and working on, the issue with the elevators. We hope you'll... More 

Flippin, Arkansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 25, 2014

We got an early check in. We had an awesome Gulf side view. The kitchen was invaluable. It was quiet. It was extremely clean. Having direct access to the beach was one of the best perks EVER!! Also, Bahama Bob's Restaurant is only steps away with some of the best food you will find in Gulf Shores. Hope to go... More 

Was this review helpful? Yes 6
Alabama
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2014

Nice place to stay on a budget. The room was supplied well with everything you could need. Kitchen was stocked with pots pans and dishes. The past reviews about the elevator are true. The elevators are slow but both sides of the hotel has stairs. Laundry room was nice and clean. We had a great time. Would stay here again.

Was this review helpful? Yes 2
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