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Phoenix All Suites Hotel West

Certificate of Excellence
533 W. Beach Blvd., Gulf Shores, AL 36542
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Phoenix All Suites Hotel West
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131 Reviews from our TripAdvisor Community

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Traveler rating
    64
    37
    18
    7
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Arley, Alabama
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

First time to same here and was very nice and clean. Great location. TV had dish network and great wifi. Kitchen had everything you need and comfortable bed. We will be back. Great price compared to condo. rental and just like a condo.

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Kenner, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Place was ok, but not somewhere I'd stay more than one day. However, it did fit the bill as we were looking to extend our vacation by a day after leaving Phoenix X (they were booked), and it was the only place that didn't have a 2 day or more minimum stay. Floor plan was nice, like a mini-condo, but... More 

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Little Rock, Arkansas
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We usually stay at Phoenix condos but decided to try this all suite hotel. The floor plan is similar to the condos. And like the condos, all the rooms are gulf front. There is more around this facility such as gift shops and restaurants and bars. There are only 4 elevators available. Housekeeping and maintenance share these with guests. So... More 

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brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Hi flara501 - Thank you for your honest review! We are happy to hear you enjoyed the suite, the location, the views, and of course, the beautiful beaches! We hate to hear that you experienced some issues with the elevator as well. We have made the management team aware and hope the issues will be resolved soon. We look forward... More 

Tuscaloosa, Alabama
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was great because it was right on the beach. Every room had a balcony facing the gulf. The rooms were decent. The master bedroom was small, but overall, the entire suite was decent and fully equipped. The elevators were slow, and one of them was broke during the time we were there which made the wait even longer... More 

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brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Hi, Tina O - Thank you for your review! We are glad to hear the suite was satisfactory but hate to hear you experienced such a traffic jam with an elevator out of order. It can be difficult managing the logistics of housekeeping on such a busy check-in/check-out day but we are glad you brought this to our attention. We... More 

Morristown, Tennessee
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago

While searching hotels for our last minute family vacation, this was pretty much our last resort. Considering the price and availability I was worried we may regret staying here. Boy, was I wrong! Beautiful clean room plenty large enough for five. Excellent location with ice cream shop across the not terribly busy street and next door to Bahamas Bob's cafe(a... More 

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jones, la
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 14, 2015

the place has a good price. but the bunkbeds in the wall were real tiny kids only and the elevators were very slow. even the workers with their buggy had to use these. but if everyone would just chill out and don't get in a hurry. it will be ok. the room was small but you get what you pay... More 

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Omaha, NE
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 7, 2015 via mobile

While the suit was large enough for our family of 5, I was so grossed out by the floors that I wore shoes in the room the entire time. The rooms desperately need updating and a good thorough cleaning! Mildew in the bathroom and the tile floor looks like it hasn't been scrubbed in seasons. For over $300 a night... More 

Was this review helpful? Yes 1
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 30, 2015

This condo hotel is located walking distance to "The hangout" which is a must go if you have kids. We thought the hotel was clean and comfortable. Friendly front desk staff. The beach was great, thoroughly enjoyed the warm gulf of mexico. The outdoor pool is rather small but with the warm weather the ocean was much more fun. Luggage... More 

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Cleveland, TN
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 30, 2015

The rooms are fairly nice, typical beach decor (think the set of the Golden Girls). When we went it was HOT but the room had nice A/C, and a bedroom ceiling fan. Fold out couch plus hallway bunk beds so plenty of sleeping room. Great view of the ociean! The bathrooms are fairly small but adequate. We had a few... More 

Was this review helpful? Yes 1
Jasper, Alabama
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 22, 2015 via mobile

We had stayed here last year and after searching for several beach houses with no luck we called this hotel and they made us a great deal so we booked with them. We got down to the beach around 2 and our room was ready. We had an 11th floor room with built in the wall bunk beds and a... More 

Was this review helpful? Yes 1
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