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Holiday Inn Express Hotel & Suites Gulf Shores

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160 West Commerce Avenue, Gulf Shores, AL 36542
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Holiday Inn Express Hotel & Suites Gulf Shores
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136 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (136)
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    (34)
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There are newer reviews for Holiday Inn Express Hotel & Suites Gulf Shores
See the most recent reviews
Mascoutah, Illinois, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 27, 2013

I reserved a four night stay with this hotel in end of July. On our fourth night the noise from the bar outside our room was unbearable. I contacted the front desk and the manager said the bar should have been closed and he would check it out. Two hours later, at 4:30 am the noise was no better and... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Susan L, Thank you for your review regarding your stay at our property. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further... More 

Illinois
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 24, 2013

This hotel is along a very busy highway and you must drive to the beach. There is a bar behind it which can be quite loud and disruptive if your room is near it. Overall the hotel is clean and the rooms are nice. However, other than one pleasant young woman, the front desk staff was rather unfriendly. The biggest... More 

Was this review helpful? Yes 5
Robert M, Public Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

I just wanted to extend to you my deepest apologies regarding the issues you experienced with your reservation. We, here at the Holiday inn of Gulf Shores, pride ourselves on our customer service and hospitable staff. We strive to provide a comfortable and peaceful setting for the frequent traveler, and can certainly understand how experiencing the issues you have endured... More 

Birmingham, Alabama
Top Contributor
73 reviews 73 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 24, 2013

This hotel was in a good location-not too far from the beach! The public beach is about a mile down the road. The rooms were clean, the breakfast was good, and the staff was very friendly. The pool was small, but who needs a pool when you are visiting the beach?! I would definitely stay here again.

Was this review helpful? Yes 2
Jackson, Mississippi
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 23, 2013 via mobile

My review is a little late, as we stayed here at the end of June for a night. Some of the more popular hotels were booked along the highway strip that runs along the beach, but we found it unnecessary to stay in any of those. One, the prices were higher in those places. Two, this hotel was just right... More 

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Tulsa
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

This hotel was very nice. The staff was very friendly and the rooms were great. The location is perfect for shopping, beach walking and just being out of the busy flow of traffic. I plan on using this hotel every time I go back to Gulf Shores!

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 27, 2013 via mobile

The bed and breakfast buffet was the only thing that I enjoyed. The towels were dirty and the bathroom had a weird smell like mildew. Probably wont stay here again. The plus for the hotel was it was close to all the sites where my friends and I wanted to go.

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 17, 2013 via mobile

Stayed here August 2013. I would NOT stay here again. They have a great daily breakfast but that is about all that was worth staying for. The rooms looked clean upon entrance but the bathroom smelled like mildew. We asked for more towels and were given towels with yellow/brown stains on them. It rained the whole weekend, but we still... More 

Was this review helpful? Yes 2
Robert M, Director of Sales at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

First I just wanted to extend to you my deepest apologies regarding the issues you experienced. We take unsatisfactory reviews very seriously. I would like to emphasize your remarks will be used for the continued growth of our facility. We, here at the Holiday inn of Gulf Shores, pride ourselves on our knowledge, customer service, and hospitable staff. I totally... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013 via mobile

Great hotel! breakfast buffet was great hotel staff was friendly and helpful very nice spacious rooms very clean great place to stay I would recommend to anyone planning a gulf shores trip close to lots of attractions restaurants and shopping and only 5 minutes from beach!

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 27, 2013 via mobile

We just came from orlando where we stayed at a holiday inn express too. Compared the 2 and this one is obviously more crowded because of the beach. Clean just like the previous one. Rooms are a bit smaller. Breakfast is good but get down there early or you will have to stand to eat or take it to go.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear gata81, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to... More 

Frisco, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 22, 2013

Nice place very clean and beds were comfy. Short of the sofa sleeper but I dont know one that is comfy. We booked this on a whim on the 4th of July and had a great night. Staff was very nice as well. We would stay there again and would recommend this property to family and friends.

Was this review helpful? Yes
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