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All 23 Gulf Shores hotels

Holiday Inn Express Hotel & Suites Gulf Shores

2.5 of 5 Hotel   |   160 West Commerce Avenue, Gulf Shores, AL 36542
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Ranked #10 of 23 Hotels in Gulf Shores
A recent review
5 of 5 stars Reviewed August 15, 2014
Lisa H Brewton, Alabama, United States
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113 reviews from our community

Traveler rating
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    18
    7
    12
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39
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Gulf Shores
See the most recent reviews
Brewton, Alabama, United States
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 15, 2014

This hotel is conveniently located just a few miles from the beach. It is far enough away not to be affected by the night life noise and congestion, yet just a quick car ride or walk to the public beach. Rooms are fresh and immaculately clean as is the rest of the hotel. The pool is a bit small, but... More

Was this review helpful? Yes 1
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 14, 2014

After a 17 hour drive this hotel was a rest haven for us. The staff was very friendly and helpful in suggesting places to eat. They also provided us with a crib for our daughter that had a cute little pique sheet and blanket in pink/white, nice unexpected touch. The beds were comfy with spacious rooms with a fridge, microwave... More

Was this review helpful? Yes 1
Boise, Idaho
Top Contributor
99 reviews 99 reviews
32 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed July 31, 2014

Spent two night at the Holiday Inn Express. The hotel was clean, staff efficient and courteous. Rooms were of a decent size and quiet. Plenty of pillows. Beds were not that comfortable, seemed to be worn and probably needs replacing. Loved the shower head. Good power and plenty of hot water. The lighting in the bathroom was horrible. HORRIBLE to... More

Was this review helpful? Yes 1
Robert M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

I just wanted to extend to you my deepest apologies regarding the issues you experienced with your reservation. We strive to provide a comfortable and peaceful setting for the frequent traveler, and can certainly understand how experiencing the issues you have endured while at our property can leave you with a negative opinion. We will take this feedback seriously in... More

Jackson, Mississippi
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 25, 2014

Stayed for a few days last week. This is a typical Holiday Inn Express - no frills, but also won't break the bank. All staff were pleasant and personable. My husband and I enjoyed the included continental breakfast each morning. The breakfast stations were PACKED whenever fresh eggs and biscuits were set out. Unfortunately, there are only 2 elevators, and... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear mdlubsu, Thank you for taking the time to post a review of our property. I am glad you like the staff service and breakfast selection received. Please accept my sincerest apologies for the inconveniences you encountered during your stay due to the noise levels. We will certainly discuss your comments with the appropriate department. Your feedback is very important... More

Sylvania, Ohio
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 24, 2014

Laptop was stolen here, after staying only one day. Hotel would not help in any way. All I got was "We have no laptop in our lost and found." Of course there isn't. Most would not turn in something so valuable, but rather keep it for themselves. I would think a staff manager could personally check the room i stayed... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear tork1823, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

British Columbia, Canada
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 20, 2014

I stayed one night on my way along the gulf coast. The room was clean and comfortable and the hotel was walking distance to a grocery store and restaurants. This is your typical Holiday Inn Express. Good service, good rooms, good breakfast and good value.

Was this review helpful? Yes 1
New Orleans, Louisiana
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 10, 2014

This hotel is centrally located. There is nothing really special, just what you would expect from this kind of property. The pool and fitness room are small. The breakfast was the usual American hotel continental fair ( lots of donuts and carbs). The rooms were clean, it was less expensive than the beach front hotels, and it was fine for... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Amondowny1, We value all feedback we receive from our guests as it allows us to improve and provide the best experience possible. I am happy to read our hotel location worked well for your travel needs. I am sorry to learn that some aspects of our hotel facilities and amenities fell short of your expectations. Please be assured that... More

Birmingham, Alabama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014

We booked a queen deluxe room and I was very pleased with the room. It was spacious and very clean. Staff was mostly friendly, with the exception of one night clerk our last night there. The pool is extremely small and one group that was staying at the hotel monopolized the pool the entire time we were there so no... More

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Nashville, Tennessee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 7, 2014

My family stayed here for a weekend in late June. The price was lower than the beach front hotels. Although it was a little inconvenient having to drive to beach, it was just a short trip away. The rooms were clean and spacious. The sink was located inside the bathroom unlike most hotels. That was a little inconvenient for us.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear C M, Thank you for taking the time to share your thoughts regarding our hotel. I am delighted with your positive comments about our rooms, staff and breakfast served. However, it is regrettable to learn that the set up of our bathrooms did not work for you. We apologize for any inconvenience this may have caused especially with the... More

Alma, Arkansas
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 7, 2014

I am a military veteran with a service dog. Check in was no problem (told them service dog)until coming in with the dog. Then in front of other customers and across the room they demanded a certificate! Uuhhhmmm not legal!! Finally we went to our room. Next morning when we went for breakfast, the manager asked "what are you doing... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Debbie W, Thank you for staying with us and for leaving a review of our property. I am very sorry the level of service you received greatly affected your stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to... More

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Additional Information about Holiday Inn Express Hotel & Suites Gulf Shores

Address: 160 West Commerce Avenue, Gulf Shores, AL 36542
Phone Number:
Location: United States > Alabama > Gulf Shores
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Gulf Shores 2.5*
Number of rooms: 89
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Also Known As:
Holiday Inn Express Gulf Shores Hotel Gulf Shores

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