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All 23 Gulf Shores hotels

Holiday Inn Express Hotel & Suites Gulf Shores

2.5 of 5 Hotel   |   160 West Commerce Avenue, Gulf Shores, AL 36542
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70%
Ranked #9 of 23 hotels in Gulf Shores
A recent review
3 of 5 stars reviewed 5 days ago
mdlubsu Jackson, Mississippi
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99 people have reviewed this hotel

Traveler rating
    33
    37
    13
    6
    10
See reviews for
35
25
5
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Jackson, Mississippi
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for a few days last week. This is a typical Holiday Inn Express - no frills, but also won't break the bank. All staff were pleasant and personable. My husband and I enjoyed the included continental breakfast each morning. The breakfast stations were PACKED whenever fresh eggs and biscuits were set out. Unfortunately, there are only 2 elevators, and... More

Was this review helpful? Yes 1
Sylvania, Ohio
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Laptop was stolen here, after staying only one day. Hotel would not help in any way. All I got was "We have no laptop in our lost and found." Of course there isn't. Most would not turn in something so valuable, but rather keep it for themselves. I would think a staff manager could personally check the room i stayed... More

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British Columbia, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed one night on my way along the gulf coast. The room was clean and comfortable and the hotel was walking distance to a grocery store and restaurants. This is your typical Holiday Inn Express. Good service, good rooms, good breakfast and good value.

Was this review helpful? Yes 1
New Orleans, Louisiana
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is centrally located. There is nothing really special, just what you would expect from this kind of property. The pool and fitness room are small. The breakfast was the usual American hotel continental fair ( lots of donuts and carbs). The rooms were clean, it was less expensive than the beach front hotels, and it was fine for... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Amondowny1, We value all feedback we receive from our guests as it allows us to improve and provide the best experience possible. I am happy to read our hotel location worked well for your travel needs. I am sorry to learn that some aspects of our hotel facilities and amenities fell short of your expectations. Please be assured that... More

Birmingham, Alabama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We booked a queen deluxe room and I was very pleased with the room. It was spacious and very clean. Staff was mostly friendly, with the exception of one night clerk our last night there. The pool is extremely small and one group that was staying at the hotel monopolized the pool the entire time we were there so no... More

Was this review helpful? Yes
Nashville, Tennessee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My family stayed here for a weekend in late June. The price was lower than the beach front hotels. Although it was a little inconvenient having to drive to beach, it was just a short trip away. The rooms were clean and spacious. The sink was located inside the bathroom unlike most hotels. That was a little inconvenient for us.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear C M, Thank you for taking the time to share your thoughts regarding our hotel. I am delighted with your positive comments about our rooms, staff and breakfast served. However, it is regrettable to learn that the set up of our bathrooms did not work for you. We apologize for any inconvenience this may have caused especially with the... More

Alma, Arkansas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am a military veteran with a service dog. Check in was no problem (told them service dog)until coming in with the dog. Then in front of other customers and across the room they demanded a certificate! Uuhhhmmm not legal!! Finally we went to our room. Next morning when we went for breakfast, the manager asked "what are you doing... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Debbie W, Thank you for staying with us and for leaving a review of our property. I am very sorry the level of service you received greatly affected your stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Had an issue with our room. The desk employee made promises but management was unresponsive. Issue was not resolved. Would not recommend. After our bad experience made several attempts to contact management but the manager was never on site. Not a good experience at all.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Scott A, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your... More

Atlanta, Georgia
Top Contributor
113 reviews 113 reviews
40 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 4 weeks ago

One night in summer ...while moving my Mom ...and it did not go well. First my TV didn't work because it was the only one In the hotel not changed out. Very confused by hot/cold levers in shower which are in reverse. Desk attendant did not handle either well. 2 elevators operate independently resulting in long waits for each use.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear rllbol, Thank you for writing a review. It is regrettable that certain aspects of your stay were a let down, in particular the size of the pool, room amenities, and level of service received. Please accept our sincere apologies for any shortcomings you may have experienced. Please know that this isn't reflective of the high standards we usually pride... More

Duluth GA
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 22, 2014 via mobile

Stayed here the first weekend of summer. Average hotel with an average breakfast offering. Pool was extremely small. Night clerk was rude and needs additional training. Don't break a leg to stay here.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Traveler19712014, Thank you for staying and taking the time to review our hotel. It is truly regrettable that our pool facility and the level of service you have received from our staff were not able to meet your expectations. I appreciate your comments including that of our rooms and breakfast. Rest assured that we will use them to take... More

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Additional Information about Holiday Inn Express Hotel & Suites Gulf Shores

Address: 160 West Commerce Avenue, Gulf Shores, AL 36542
Phone Number:
Location: United States > Alabama > Gulf Shores
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Gulf Shores 2.5*
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Also Known As:
Holiday Inn Express Gulf Shores Hotel Gulf Shores

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Your search for Gulf Shores best lodging value ends here! The sugar white sands of Gulf Shores is only moments away from the areas newest hotel, The Holiday Inn Express & Suites of Gulf Shores, AL. Our promise to you is a great room with great service and incomparable value. Whether you are traveling on business or pleasure, the Holiday Inn Express and Suites of Gulf Shores is sure to have a room or suite to meet your needs. Let us be your host to a great getaway! Our property is conveniently located in the heart of all the main attractions and world renowned restaurants that make Gulf Shores and Orange Beach, the premier vacation destination in southern Alabama: Waterville USA, Alligator Alley, Tanger Outlet Center, The Track, Adventure Island, Lambert's Cafe, The Hangout, Adventure Island and the Gulf Coast Zoo just to name a few! If you decide to take a break from the beach, we invite you to take advantage numerous championship golf courses and outstanding charter fishing opportunities. Travelers are encouraged to spend some time at the areas best shopping complex, Tanger Outlet Mall. The kids are sure to enjoy Waterville Waterpark and the go-karts at the Track Recreational Center. Companies like BF Goodrich and Vulcan Materials Company anchor a vibrant business community. Great Gulf Shores shopping, restaurants and entertainment reside only a few footsteps from our front door. We welcome you to experience all that the great coastal community of Gulf Shores, Alabama has to offer. Stay Smart at the Holiday Inn Express and Suites of Gulf Shores. ... more   less 
Number of rooms
89

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