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Holiday Inn Express Hotel & Suites Gulf Shores

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160 West Commerce Avenue, Gulf Shores, AL 36542
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Gulf Shores
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147 Reviews from our TripAdvisor Community

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Traveler rating
    51
    53
    22
    7
    14
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51
41
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9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my husband and I's first trip to Gulf Shores. Upon arrival we were greeted with a smile and were able to check in quickly. The room was spacious and clean. The location was great because we were just a quick drive to the beach but far enough out that we didn't have to be stuck in traffic every... More 

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Cerritos, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel decent for the price. Rooms look nice, but after a few hours you start to notice cracked tiles, missing baseboards, etc. Jakob, the front desk attendant was very friendly, helpful and recommended great restaurants. The other blond front desk lady not so much....was unprofessional and lazy. The first 2 night's she was on duty the nightly pancakes that are... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Nikki6or3, Thank you for your stay and for posting a review on TripAdvisor. It is good to know that Jakob was able to assist you during your stay with us. However, we apologize for any inconvenience the housekeeping services and room conditions may have caused you and your family. We will share your comments to the rest of the... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Very nice hotel. Room was comfortable. People in the South are friendly. Area is pretty and food is good. Lots of traffic but fairly easy to get around. The South is the best region in the country. LOVE THE SOUTH!

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Hewitt, New Jersey
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed July 30, 2015

We have never had an experience like it before! My husband is a gold member with Holiday Inn Express. We booked 3 months in advance, and we were not using points. We arrive and our room was still not ready so we waited. Then they gave us our room that was nothing like we booked. We requested a gulf view.... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Tallain, Thank you for your review regarding your recent stay at Holiday Inn Express and Suites Gulf Shores, AL. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Nashville, Tennessee
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 26, 2015

I planned my trip to Gulf Shores only 2 days in advance during the busy summer season. It seemed like only very expensive or very cheap places were left. I decided on the Holiday Inn. It had many plusses: very clean, good air-conditioning, friendly staff, plentiful breakfast bar, proximity to the beach, affordable, and VERY QUIET! It is one of... More 

Was this review helpful? Yes 2
Seymour, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 19, 2015

Basic holiday Inn. Breakfast was yummy. Rooms were clean. The ac unit had a hard time keeping up with the intense heat in july but that is to be expected. I had a weird thing happen to me when I called a few days later to confirm I had the room booked...I was transfered to a different area and was... More 

Was this review helpful? Yes 2
Tyler, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 14, 2015

When we walked into the lobby the air freshener was so strong that it would almost knock you over. The room was clean but had ants in the bathroom and bar area. When we told the staff we were not offered a different room or discount on the room. The bathroom was very dark, I think because of the paint... More 

Was this review helpful? Yes 3
Robert M, Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

We genuinely value your business. We would like to emphasize that this is not the way The Holiday Inn Express & Suites of Gulf Shores normally operates. I cannot apologize enough for the inadequate service you have received More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 12, 2015

We typically spend a week at the beach in PCB/Destin Florida, but we were touring campuses and driving all over Florida, so we wanted to find a beach closer to our home in Texas. We opted for a two day stay as first timers to Gulf Shores. This hotel was just over a mile from the beach, which had plenty... More 

Was this review helpful? Yes 2
Mossy Head, Florida, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 10, 2015

The hotel was a little hard to find but we'll worth the search. My daughter was playing in a volleyball tournament and it was a last minute trip and just one night.We were only able to get one room a king due to price .Hotel is clean and modern. Rooms reserved lid out nicely even for a family of four... More 

Was this review helpful? Yes 2
Dallas, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 5, 2015

We stayed at this Hotel for 5 days - 4 Nights and enjoyed ourselves. The housekeeping was through, staff was very friendly and the breakfast was wonderful. They have the best Cinnamon Rolls!! The pool was rather small for such a nice hotel. Also its only 2 minutes from Gulf Shores Beach and 10 minutes from Orange Beach which was... More 

Was this review helpful? Yes 3
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