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All 23 Gulf Shores hotels

Holiday Inn Express Hotel & Suites Gulf Shores

2.5 of 5 Hotel   |   160 West Commerce Avenue, Gulf Shores, AL 36542
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Ranked #10 of 23 Hotels in Gulf Shores
A recent review
4 of 5 stars reviewed 1 week ago
Tater69 Davenport, Florida
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113 reviews from our community

Traveler rating
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39
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Davenport, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Chose this place after not being able to find anywhere on or really close to the beach, due to the Gulf Coast Shrimp Festival. Turned out to be not a bad choice. Staff was extremely friendly, and room was quite nice. Saw a lot of negative reviews on other sites, but obviously they were not talking about the same place.... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Forget wi fi... And tv if it rains ( they have satellite) On one night we had fox 1 sports next night no. And forget about your app on your phone unless You want To use you cellular data. Called tech support several times. No success. Not happy at all.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

My family booked a vacation for Sep 24-28, 2014 and paid almost $800 up front for the whole weeks stay. We were going to be unable to go so I contacted the hotel to see if I could transfer into my mothers name. I was assured by the clerk that I could. I even received an email confirmation with my... More

Was this review helpful? Yes 3
robmartinhiexpress, Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you for the feedback. The hotel will be in contact soon to discuss policy. Thank you. More

Newcastle, United Kingdom
Top Contributor
87 reviews 87 reviews
87 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed September 15, 2014

I stayed at this hotel for 1 night as I was passing on a road trip. The hotel was nice I paid £85 which is good value for gulf shore because it is expensive for accommodation. The hotel is down the Main Street to the beach around 2 miles. The room was dark but ain't most of these chains the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear ladream, First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. The feedback we receive from our valued... More

Winder, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed September 3, 2014

upon arriving at this property i was very dissapointed to say the least i was taking my husband away for his birthday so just wanted everything to be just right well everything that was featured on line was there alright but must have been magnified the pool was a kiddy size pool my room view was of garbage the fitness... More

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robmartinhiexpress, Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

On behalf of The Holiday Inn Express Gulf Shores, please accept my apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. More

Powder Springs, Georgia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

We stayed 1 night and the bed was comfortable and the staff was very helpful. We wanted to be near the beach and it is. Breakfast was decent. It is a little overpriced. the internet service was intermittent so we were unable to stay logged on to get email and other sites.

Was this review helpful? Yes 1
Alabama
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 26, 2014

Visited on a work trip,arrived with a reservation,friendly clerk,room very neat and clean,very happy with accommodations! Breakfast included with the stay. This is my third stay at the location.Info recommend the suite as the livingroom area is great to relax in after a long day on the road!

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Tupelo, Mississippi
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 26, 2014

The hotel is WAYYY over priced. The room was SMALL. The bathroom was small. The mattress was hard. The decor was our of date, the carpet needed replacing. The pool was very small. The breakfast was decent. The waffle machine is STILL not working. The staff was friendly. The hotel was a mile from the beach. That's the only 3... More

Was this review helpful? Yes 1
Robert M, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

We are very sorry to hear of the issues you faced with your accommodation. We like to insure the highest level of service is expedited. We would like to emphasize that this is not the way The Holiday Inn Express & Suites of Gulf Shores normally operates. Please accept our deepest apologies. More

Andalusia, Alabama
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 19, 2014

This hotel is Nice and Convenient. Close enough to the action but far enough away to be quiet. Rooms are nice and clean. We really like this hotel for a quick stay over at a clean and safe place. Great place to stay.

Was this review helpful? Yes 1
Maldon, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 15, 2014

Stayed at this hotel for 3 nights in August. The location is perfectly fine, but the hotel disappointed in comparison to our usual experience with Holiday Inns. The hotel was somewhat tired, the Business Center unreliable and the usual basic amenity of having hot water available to make yourself drinks from the breakfast area wasn't present, or indeed the treat... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear Bryan D, Thank you for taking the time to write a review about your stay. I am pleased to know that our location suited you well. However, I would like to apologize for any inconvenience the hotel conditions, breakfast, and internet connection may have caused. Your comments will be forwarded to the ownership of the hotel to take into... More

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Additional Information about Holiday Inn Express Hotel & Suites Gulf Shores

Address: 160 West Commerce Avenue, Gulf Shores, AL 36542
Phone Number:
Location: United States > Alabama > Gulf Shores
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Gulf Shores 2.5*
Number of rooms: 89
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Also Known As:
Holiday Inn Express Gulf Shores Hotel Gulf Shores

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