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BEST WESTERN Riviera Inn

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1504 South McKenzie Street, Foley, AL 36535
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BEST WESTERN Riviera Inn
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BEST WESTERN Riviera Inn
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109 Reviews from our TripAdvisor Community

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Traveler rating
    29
    38
    19
    13
    10
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41
28
7
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (109)
  • Mar-May only
    (36)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (15)
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Magnolia
1 of 5 stars Reviewed 2 days ago NEW

Called 3 times to confirm a reservation and it was never correct. Requested a hide away bed upon two different phone calls and we did not receive it and was told they were out. Booked the room three months in advance and was told that we could use BW gift cards. Upon arrival was told that they no longer accepted... More 

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2 reviews
2 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel room was decent. The sheets weren't the cleanest. In the morning we went down to breakfast, they had a decent breakfast, nothing special. The lady working during breakfast was very nice and welcoming. We left a note for the maid to bring us towels, she never did. We went down to the front desk to get more. The... More 

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Travelers are raving about these Foley hotels

1 review
2 of 5 stars Reviewed 1 week ago

This Best Western in Foley was independently owned; they cut too many corners in cleanliness and amenities. The hotel only has 1 ice machine, 1 clothing dryer, and 1 washing machine to accommodate 30 or more rooms on site. They need to restock room towels and Kleenex. Also, there was no ironing board in the room and not a working... More 

Review collected in partnership with Best Western

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2 reviews
4 of 5 stars Reviewed 1 week ago

I really like this hotel. It is within walking distance to shopping and several restaurants. It is tucked in to a quiet area off a busy street. I find it very relaxing The staff is friendly and most remembered me being there a few months prior.-- I thought it was pricey and rooms could use a refresh, but will being... More 

Review collected in partnership with Best Western

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Dallas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our stay here was disappointing to say the least. The main complaint was the evening/night clerk at the front desk who was beyond rude and no help whatsoever! We stayed the night of Friday, May 12th. I was locked out of my room after dinner and went to the front desk to request a new key card. The clerk was... More 

Was this review helpful? Yes 3
cullman, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

the smell and quality of the beds were horrible, for the ammount of money it cost to stay there they should be ashamed. i will not stay at that location ever again. the staff was very nice and respectful but other than that it was awful.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Amarillo, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 26, 2015

The overall cleanliness of the hotel was good. The breakfast was lacking and left us going to McDonalds. When we checked in that evening, the front desk clerk was rude and acted like we were an inconvenience for her. She did not ever smile or even thank us for staying there. She was not what I expect from a Best... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Cullman, Alabama
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 7, 2015

I will not stay here again. They have gone downhill from the last time I stayed 2012, I found broken plug cover lights would not stay plugged into wall, I felt like I was an inconvenience to some of the staff,

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Conrad R, General Manager at BEST WESTERN Riviera Inn, responded to this review

First I would like to thank you for taking the time to write a review for us. I want to apologize for any items that were left in your room that were not caught by our maintenance team when he performs his maintenance checklist. I will assure you that we have looked into the cracked cover and have replaced it... More 

Muscle Shoals, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 4, 2015

The staff is always accomodating. We enjoy our stay each time we come here. It's in the heart of Foley where there is plenty to take advantage of. Personally, I had rather you stay at another hotel so there will be availability for me when I try to book.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Wheeling, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 20, 2015

The staff members we met on arrival and check-out were very pleasant and courteous. The location of the motel is excellent with the Tanger Outlets across the street and restaurants like the Shrimp Basket and IHOP within walking distance. We had 2 Queen beds. I felt like I was sleeping on a slight slant in mine. The bathroom was very... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
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