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Marriott Shoals Hotel & Spa

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800 Cox Creek Parkway South, 10 Hightower Place, Florence, AL 36530
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Marriott Shoals Hotel & Spa
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367 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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    (367)
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Horn Lake, Mississippi
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife saw this hotel advertised on TV. We decided to make reservations to stay here for several days during the July 4th weekend. We were not disappointed. At check in we told the desk associate that we were celebrating our wedding anniversary a month early and during our stay we received a cheese tray which included chocolate dipped strawberries.... More 

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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I am local to Florence but love staying at this hotel in the summer. Laura at the front desk is cheerful and welcoming. My children love the pool. It has a slide, zero entry, waterfall, and grotto. I like to soak up the sun. Endless entertainment. Jay at the pool bar makes a great drink. The rooms are comfortable and... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

I attended a great training here on Integrating the Arts into Math Reading and Science. This ambience of this hotel added to the beauty of the sessions. Great staff and facility! As we were leaving my 9 year old son asked if we could come back again. I responded YES Indeed.

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US
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My stay at the Marriott Shoals was average. There was nothing really wrong with the stay but also nothing too spectacular or impressive. i found the size of the bedroom to be on the small side although I liked the large bathroom. The furniture also seemed dated and not as modern as I hoped. In particular, one of the drawers... More 

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Shoals_GM, General Manager at Marriott Shoals Hotel & Spa, responded to this review

Thank you for choosing the Marriott Shoals and for taking the time to provide us this feedback. I deeply regret that we did not exceed your expectations and that you were disappointed in your stay. We take great pride in our service and strive to make every guest experience perfect. We have been ranked the #1 Marriott in customer satisfaction... More 

Montgomery, Alabama
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay at the Shoals Marriott. The beds were comfortable and the view over the pool and river by the dam was great. We had free wifi and a fridge. The bathroom was nice and big with separate shower and tub. It had a nice rain head shower head although the water pressure wasn't great which was... More 

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Signal Mountain, Tennessee
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights in July 2015 at the Shoals Marriott. The area around the pool was extremely dirty and slippery with green algae and mildew. The pool water was dirty and hazy and the had a green, algae film all over the surface of the pool floor and sides. The tunnel that you could swim through had thick mold... More 

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Shoals_GM, General Manager at Marriott Shoals Hotel & Spa, responded to this review

Thank you for choosing the Marriott Shoals and for taking the time to provide us this feedback. I agree our feature pool is a critical part of our experience and the number one reason that guests come to the hotel. We do everything we can to ensure that experience is a positive one. Our chemicals are monitored 24 hours a... More 

Belden
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was our third trip here. It was a trip we were looking forward to taking. This was not a good experience. We were so disappointed. The halls were hot and had empty pizza boxes and plates from room service left for hours. The room was hot upon arrival due to "going green" and sensors to tell if people are... More 

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Shoals_GM, General Manager at Marriott Shoals Hotel & Spa, responded to this review

Thank you for choosing the Marriott Shoals and for taking the time to provide us this feedback. I deeply regret that we failed to exceed your expectations. I completely understand your frustration about our energy management system and agree that Alabama is very hot in July. We constantly strive to maintain the balance between being good stewards of the environment... More 

Charlotte, North Carolina
Level Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel recently when in town visiting family. Every room has a view of the pool and if you get a high floor you'll have the best view of the Tennessee River. The bar in the lobby was great, had a band playing and very full of energy. Highly encourage you to check out this hotel if... More 

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Birmingham, AL
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at the Marriott Shoals Hotel and Spa on a recent mid-week "get-away". We were very pleased with every aspect of the hotel. The staff members were extremely helpful. The common areas were all well appointed and well kept. The bar and seating area off of of the lobby was very nice and the nightly entertainment... More 

Was this review helpful? Yes 1
Oxford, Mississippi
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Can't get enough of this place! Staff is amazing. This is the first time to visit the outdoor pool, though. Loved it. Kid friendly, but not jam-packed with screaming toddlers. Pool bar is a nice addition, too. Suggest getting there early and staking out your spot.

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