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Marriott Shoals Hotel & Spa

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800 Cox Creek Parkway South, 10 Hightower Place, Florence, AL 36530
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Marriott Shoals Hotel & Spa
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409 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Friendly staff, beautiful grounds and good food! Live music in the bar area with local talent. Five-star dining on the property. Spa. Pool. Comfortable rooms with balcony. Roomy bathrooms. In-room dining is recommended!

Helpful?
Thank Holly N
Birmingham, Alabama
Level Contributor
162 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We drive up from Birmingham to view the Rosenbaum Home by Frank Lloyd Wright. This was a great option. Beds divine. Incredible sunsets overlooking the river and dam. Lovely facilities. We will dine at the 360 next time. We had high rec to try Odette in Florence and glad we did. Cheers!

Helpful?
Thank Cocktails_at_Seven
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location and restaurant 360 amazing. We visit there several times during the year for a respite from busy life. Bike along TVA trails every time and great clean pathways with lots to see. Museum is always good and homes on Wood ave nice to walk.

Helpful?
Thank Sheila M
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

What an exceptional resort, the staff was very friendly and the view from our room balcony was first class. You would think you were on the beach. The pool is resort quality with waterfalls and fountains. Had a great time in the lounge!

Helpful?
Thank dKeos2013
Sheffield, Ala. usa
Level Contributor
9 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Marriott is a very nice beautiful hotel. Its grounds an inside are spotless the pool area is most relaxing an such a pretty please to relax an lounge at. We go to their park with grandkids a lot. It is well kept up at maintained an lot for kids to do. The fountain with lights an oldies an variety of... More 

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Thank lureestaples49
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

Our family gathered in Florence following the loss of a family member. The Marriott was wonderful for playing with our children as well as visiting with adults. The indoor salt pool and arcade was a wonderful play place for the kiddos. We look forward to bringing them back when the weather is warmer to enjoy the outside attractions. When adults... More 

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Thank Julia P
Florence, Alabama
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 5, 2016

We have been to the hotel half a dozen times for a quick get away. We were looking forward to our stay since this was the time since they had gone in and remodeled the rooms. It was OK. The rooms are nothing special. They changed the carpet, reupholstered the furniture, and took away a number of the bed treatments.... More 

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Thank Tony E
Murfreesboro, Tennessee
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 4, 2016 via mobile

It's truly difficult to rate hotels. Everyone has their own preferences, but I can report this establishment exceeds what I expect in a hotel. The rooms are always clean, well appointed, and the staff truly cares about the quality of your stay. The onsite restaurants are of great quality and variety. I always enjoy my business trips in this area... More 

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Thank Tooler45
Baton Rouge, Louisiana
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 4, 2016

Attention to detail did not disappoint. The hotel was festive with the post-Christmas decor. Everywhere our eye fell, was beauty and attention to detail. The Wilson dam provided white noise for a quiet rest. The staff were helpful and attentive to anticipate needs. The food in the hotel was great whether she-crab soup, or the generous breakfast bar. The setting... More 

Helpful?
1 Thank revginny
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 20, 2015 via mobile

We stayed there and booked two rooms. We explicitly told them on numerous occasions that we wanted my mother's room charged on my card. She gave them a card for incidentals but was later charged for the room after our card was already charged for the room. We contacted them on numerous occasions and they just blew it off and... More 

Helpful?
Thank mikesegeren
Shoals_GM, General Manager at Marriott Shoals Hotel & Spa, responded to this review

Thank you for choosing the Marriott Shoals and for providing this feedback. I deeply regret that your impression of us is a negative one. I can certainly understand your frustration with a billing issue. In todays climate, the confidence our customers have with the billing process is paramount for us. I have spoken both to my front office and my... More 

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