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Marriott Shoals Hotel & Spa

Certificate of Excellence
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800 Cox Creek Parkway South, 10 Hightower Place, Florence, AL 36530
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Marriott Shoals Hotel & Spa
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Ranked #3 of 12 Hotels in Florence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
DKC88 Chattanooga, Tennessee
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327 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chattanooga, Tennessee
Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We went for business and spent two nights. The lounge had live music both nights which gave us something fun to do after we returned from dinner. The staff was excellent and very friendly. Harrison at the front desk went out of his way to help and offer suggestions. He is definitely and asset to the hotel.

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Blue Springs, Mississippi, United States
Senior Contributor
42 reviews 42 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We went for a weekend getaway, close enough to home but far enough to enjoy. We loved our room and the view of the river and dam. We were disappointed that we were on the Concierge floor, which you pay extra for as it includes the lounge, only to find out it wasn't open on weekends. Well, why pay for... More 

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Paris
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a perfect girls' weekend getaway. We checked in on Friday night and left only to shop for a few hours on Saturday morning in downtown Florence. The rooms are very nice and rates are reasonable. The view from the rotating upstairs restaurant is nice, but the real fun is at the restaurant and bar downstairs, Swampers. The... More 

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Durham, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I stay here every time I come. at least 2 times a month. Staff remembers you and makes you feel welcome each time. Rooms are nice Bathrooms spacious and Balcony view is awesome! Love how they always have someone playing downstairs.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was here for business. Definitely disappointed. I had hoped for a suite to celebrate anniversary but was told none had king beds. We were never notified that there was a club lounge even though we were Gold members. I just found out by accident when checking out they had one. Beautiful hotel but does not recognize Marriott Elite members.

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Shoals_GM, General Manager at Marriott Shoals Hotel & Spa, responded to this review

Thank you for choosing the Marriott Shoals Hotel & Spa. I am truly sorry to hear that we failed to meet your expectations. We take great pride in our service and strive to make every guest experience perfect. To ensure that these are isolated incidents, I have passed your comments along to the appropriate hotel teams. I hope that you... More 

Saint Louis, Missouri
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

have stayed at this hotel 3 different times on business, been a year or so. Room very clean and like that a standard room does have a balcony. Larger bathrooms also a plus along with sep shower from tub. Staff very friendly and had tasty bacon and eggs along with fruit no charge on the concierge level. Only thing they... More 

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London
Top Contributor
114 reviews 114 reviews
96 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Not quite sure what to expect in this corner of AL, but all was well. This is a large resort-type hotel pleasantly situated close to the Tennessee river, with all the trappings you would expect from Marriott, nice spacious rooms, friendly service. We enjoyed dinner in their Swampers restaurant, and couldn't have been happier for our overnight stay on the... More 

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Huntsville, Alabama
Top Contributor
60 reviews 60 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and why were looking for somewhere different to stay not far from Huntsville so we decided to go to Florence. Hotel was nice and clean and the pool looked like a very nice pool even thought it was to cold to swim. We will probably go back when we want to get away. Loved the balcony that looks... More 

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Philadelphia, Pennsylvania
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We have stayed in this property on various trips to the Shoals. It is a comfortable hotel with an excellent staff. They have an great restaurant. Don't go there without trying the she crab soup. We hope to be back.

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Memphis, Tennessee
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 17, 2015

We happened upon this lovely hotel during a trip taken on a whim from Memphis. It is as luxurious as any big city hotel. The rooms are very generously sized. The furninshings are tasteful and up to date and well kept. No knicks, no marks. Every room comes with a balcony and view that is spectacular! There is a fridge... More 

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