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Marriott Shoals Hotel & Spa

Certificate of Excellence
3.5 of 5
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800 Cox Creek Parkway South, 10 Hightower Place, Florence, AL 36530
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Marriott Shoals Hotel & Spa
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Ranked #2 of 12 Hotels in Florence
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
Clarks4mom
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342 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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All months
Contributor
13 reviews 13 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is one of the fine hotels run by the Retirement Systems of Alabama. Their properties consistently receive awards for their management and the condition of their hotels. The rooms are large, clean and well supplied. The restaurant has excellent food and the spa offers first class relaxation to those who can take advantage of its offerings. Families will love... More 

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Jacksonville
Top Contributor
160 reviews 160 reviews
45 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is simply the best in the area - absolutely brilliant location, very friendly staff - the concierge lounge offers great food - and Miss Evelyn /morning and Miss Kay/evening are so friendly and efficient - making the breakfast and Hors D'oeuvres experience delightful. The rooms are very clean and well serviced, the view is outstanding - overlooking the... More 

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in Florence, alone, Monday, May 11, and just had to stay in my favorite resort in the area. It's a little pricey, but I've stayed here at least three times and always find it worth the extra cost. I didn't visit the spa this time because of time constraints, but I did experience the best customer service in... More 

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UK
Top Contributor
121 reviews 121 reviews
27 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel but there is nothing nearby to walk to. We stayed here as part of our road trip and the last thing we wanted to do was drive into town after already having spent several hours in the car. The room was as you would expect - surprisingly the room safe was not bolted down. We... More 

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Contributor
16 reviews 16 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There were several small things (My wife would disagree with labeling one of them a small thing). Over all the stay was good, but; could have been much better. The facilities are top notch and beautiful. Check in was smooth but when we got to our room the TV would not work. I don't think the problem just started when... More 

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Shoals_GM, General Manager at Marriott Shoals Hotel & Spa, responded to this review

Thank you for choosing the Marriott Shoals and for taking the time to provide us this feedback. I deeply regret that we failed to exceed your expectations. I was horrified to hear these issues that you experienced. I have no explanation nor am I going to offer any excuses other than to assure this is not a typical guest experience... More 

Los Angeles, CA
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

OK, so my cousin and I had planned a "bucket list" trip wherein I would get to see the birthplace of Helen Keller and she would get to see Graceland. After an unfortunate series of events forced us to cancel our trip last year, we rescheduled our trip for May 1-4, 2015. Upon arrival at this hotel, whereupon they accommodated... More 

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Birmingham, Alabama, United States
Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

You wouldn't think a hotel would be this nice in Florence, alabama. Awesome pool that is worth the stay alone. Waterfalls, waterslide, and zero entry pool make this a family friendly environment. Excellent rooms that open to the pool with sweeping river views. Dining options are great with the 360 Grill that spins around giving you views of the whole... More 

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Florence, Alabama
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I meant to write this review 2 years ago so here it is. My husband and I were celebrating our 25th Anniversay and due to something going on at home we couldn't go out of town. We decided to spend it at the Marriott. At check in we were upgraded to the Helen Keller Suite. This was a pleasant surprise.... More 

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Sycamore, Georgia
Contributor
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Right on the Tennessee River with beautiful balcony views of the most beautiful pool and the river. Room price was good and room was very nice. Excellent customer service! Restaurants were fabulous. Prices at restaurants were very reasonable. I would recommend a stay here.

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Chattanooga, Tennessee
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 18, 2015 via mobile

My husband and I stayed 2 nighs at the Marriott Shoals Resort in Florence, AL. We wanted a place for an R&R and this was a perfect choice! It was a beautiful setting, friendly ku a, and delicious food! We enjoyed walking around the property and the view of Wilson Dam & the TN River & Wilson Lake.

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