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Baymont Inn & Suites Florence/Muscle Shoals

2.5 of 5 Hotel   |   115 Ana Drive, Florence, AL 35630-1776 (Formerly Jameson Inn Florence)
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Ranked #7 of 12 Hotels in Florence
A recent review
3 of 5 stars reviewed 1 week ago
B3amt3am Pensacola, Florida
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81 reviews from our community

Traveler rating
    21
    22
    22
    12
    4
See reviews for
39
12
6
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Pensacola, Florida
Top Contributor
54 reviews 54 reviews
41 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

room was clean. bed was kinda hard but comfortable. i only stayed one night. check in was so easy. towels were nice. shower had low pressure. price was right. i would stay again. breakfast was alright.

Was this review helpful? Yes
Tammy D, General Manager at Baymont Inn & Suites Florence/Muscle Shoals, responded to this review

Thank you so much for taking the time to review our hotel. Your input is very valuable and lets us know what we're doing right and what we can improve upon. We hope to see you next time you're in town. Have a great day!! More

1 review
2 of 5 stars Reviewed 3 weeks ago

My family and I recently stayed at this property and discovered black mold in one of the two rooms that we had booked. We reported it to the Front Desk and they made no offer to move us to another room or address this issue during our stay. My daughter and I ended up staying in the room with my... More

Was this review helpful? Yes
Tammy D, General Manager at Baymont Inn & Suites Florence/Muscle Shoals, responded to this review

I am so sorry you had a bad experience at our hotel. We are always happy to accommodate our guests and I'm sorry you did not receive the service you deserved. We are constantly improving and reviews like yours let us know where we need to focus. I hope you'll reconsider next time you are in town. Thank you and... More

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here for a business trip and I have never had such friendly workers at any hotel I have stayed at! They were all smiles and very helpful with everything. Reasonably priced and close to many food places also serving breakfast in the mornings was a huge plus! My room was very clean and neat! Thank you all so... More

Was this review helpful? Yes
Tammy D, General Manager at Baymont Inn & Suites Florence/Muscle Shoals, responded to this review

Thank you so much for taking the time to review our hotel. We are so glad you enjoyed your stay and can't wait to see you next time you are in town. Have a great day! More

Andalusia, Alabama, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

We stayed here during the boys 8 & under Regional baseball tournament. The room was as expected for the price and the breakfast was decent. However I accidentally left my Kindle Fire on the bed and was half way home before I realized it. I called them and told the manager about it and she said no one had turned... More

Was this review helpful? Yes
Tammy D, General Manager at Baymont Inn & Suites Florence/Muscle Shoals, responded to this review

I am so sorry you were unable to locate your Kindle Fire. Our housekeepers do pass thorough background checks and frequently turn in valuable, lost items. I'd like for you to contact us at 256-764-5326 or at florence.al@cphosp.com to further discuss this matter. Thank you and have a great day! More

North Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

We enjoyed our visit to Florence, AL and our stay at Baymont Inn made that possible. The staff was wonderful and friendly. As a matter of fact we will stay there again. Thank you! We will come again..

Was this review helpful? Yes 1
Tammy D, General Manager at Baymont Inn & Suites Florence/Muscle Shoals, responded to this review

Thank you so much for taking the time to review our hotel. I'm so glad to hear you enjoyed your stay. We look forward to seeing you next time you are in Florence. Thank you and have a great day!! More

St. Croix
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2014

I am from the Shoals area and am familiar with all of the hotels, resorts, etc. in the area. I could have stayed at one in Tuscumbia owned by a former employer, but I needed to be closer to Florence. I am a former manager of Doublehead Resort on Wilson Lake and have managed a resort on a tropical island... More

Was this review helpful? Yes
Tammy D, General Manager at Baymont Inn & Suites Florence/Muscle Shoals, responded to this review

Being in hospitality I'm sure you understand how important guest feedback is to us. We appreciate you taking time out of your busy schedule to post a review. I hope everything with your family is okay and we look forward to seeing you next time you're in town. Thank you so much and have a great day! More

1 review
1 of 5 stars Reviewed July 27, 2014

Hair in the tub, bugs in the tub, soap reminisce in the tub, spider on the wall, black hair both short and long all over the bed, blood on the door, nothing but men hanging around outside the doors drinking, need I say more?....

Was this review helpful? Yes
Tammy D, General Manager at Baymont Inn & Suites Florence/Muscle Shoals, responded to this review

Thank you for taking the time to review our hotel. I am very sorry to hear your stay was not pleasant. If you would had let us know anything was wrong we would had tried our best to make you happier. We hope you give us another chance and stay with us again!! More

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Additional Information about Baymont Inn & Suites Florence/Muscle Shoals

Address: 115 Ana Drive, Florence, AL 35630-1776 (Formerly Jameson Inn Florence)
Phone Number:
Location: United States > Alabama > Florence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Florence/Muscle Shoals 2.5*
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Also Known As:
Jameson Inn Florence
Florence Jameson Inn

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