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Holiday Inn Express Hotel & Suites Florence NE

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180 Etta Gray Street, Florence, AL 35630
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Holiday Inn Express Hotel & Suites Florence NE
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Holiday Inn Express Hotel & Suites Florence NE
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56 reviews from our community

Traveler rating
    35
    14
    4
    1
    2
See reviews for
13
6
4
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (13)
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Northren Illinois
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

This would be a nice place but it is run by amateurs who don't know how to run a hotel. We arrived late yesterday afternoon to find that the original reservation made the day before with the IHG app for Friday night May 15- Sunday morning May 17 for a king suite did not exist and showed in their system... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Dear kmjfresh My front desk staff has made me aware of the incident you experienced this weekend at our hotel. While we do strive to provide excellent customer service in every area of our hotel , we apparently dropped the ball in this instance. I am deeply sorry to know that we did not live up to your expectations during... More 

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hey Glenda...pay attention here...room 329 has an issue! You had a guest tell you it was a problem back in February...did the problem get fixed?? This room had a noise the entire time I was here recently. I think the issue is the refrigerator compressor is loose or the frig needs to be replaced. THIS HOTEL ROCKS! I go out... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Dear michtrav2 Thank you for letting us know about your experience during your recent stay. I apologize about the noise in your room. Unfortunately it looks like the steps we took to repair the problem in that room in February did not take care of the issue. Please be assured that we will definitely address this so that you won't... More 

Greenville, Pennsylvania
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 30, 2015

We are priority club members and always stay at HI. Breakfast was good as always. Suite room was clean and queen beds were super comfy. Kids said pull out was just ok. We were traveling for business and family leisure. We choose this hotel because my husband had business meetings in the morning. I was planning to take our 4... More 

Was this review helpful? Yes
West L, Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. Our apologies about not being able to thoroughly enjoy the indoor pool. A positive guest experience is something our staff takes great pride in, so we value your feedback. We... More 

Murfreesboro, Tennessee
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 10, 2015

I recently stayed overnight in room 329. Overall the hotel we very clean and let me be clear, I will definitely stay here again. However, there was some type of noise, sounded like it was coming from pipes rattling when others called for water, that consistently kept waking me through the night. Overall the hotel was great, as I expected,... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will definitely look into the noise issue you had. We hope you will visit us again. Sincerely, Glenda Gilliam General Manger More 

Huntsville, Alabama
1 review
5 of 5 stars Reviewed November 23, 2014

I stayed at this HIE while in Florence for my daughter's graduation from UNA. As a Platinum member of the ICH Rewards Program, I have seen many properties around the country and this one ranks among the best of them. The condition of the facility is pristine, and the staff is excellent. In particular, I would like to recognize Sarah... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for letting us know about your stay. The staff and I are very glad to know that you enjoyed our hotel. I will let Sarah know about your kind words. Please come and stay with us again soon ! Glenda Gilliam General Manager More 

Chattanooga, Tennessee
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 22, 2014

We have stayed here on several occasions, but I want to thank the wonderful woman (Jessica ) that checked us in the evening of 11/20/14. All the cookies were gone upon our arrival shortly before 5:30 p.m. After having dinner next door at Logan's I still had cookies on the mind. When we stopped at the desk coming in from... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank your for reviewing your stay. I am very glad to know that you enjoyed our facilities and that the staff was so helpful and accommodating for you. We look forward to having you stay again the next time you are in the area. Glenda Gilliam General Manager More 

Phoenix, Arizona
2 reviews
5 of 5 stars Reviewed November 22, 2014 via mobile

When I travel being comfortable and feeling safe is important to me. This is a super awesome Hotel with an awesome friendly staff! I give it 5 plus stars! Just ditch Fox News when we are eating breakfast

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

We are very glad to know that you enjoyed your stay with us ! We will definitely take requests for the television channel during breakfast. Please just let us know when you stay again . Glenda Gilliam General Manager More 

Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed November 14, 2014

Property is like new inside and out. The front desk staff were friendly and well trained. The breakfast bar staff was well trained and friendly. The breakfast bar was clean and very organize, My room was spotless, fresh and ready when I arrived. This is my new favorite stop in northern Alabama.

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for taking the time to review your stay. I am very happy to know that this is your favorite place to stay in North Alabama. We look forward to having you stay with us again soon. Glenda Gilliam General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed October 12, 2014

We only had two complaints with one being minor. The biggest one was the designated smoking area which was right in front of the main entrance. As a non smoker I don't want to smell it and definitely didn't want to walk right by it with our 5 month old son. Every time we walked in or out there was... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for your review of our property. I apologize for failing to live up tp your expectations. Specifically I am very sorry to know that you were bothered by the noise from the rooms above and that you were subjected to smoke when entering the building. We have taken steps to limit smoking at the entrance of the building.... More 

Lapeer, Michigan
Top Contributor
76 reviews 76 reviews
49 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 26, 2014

I stayed here while in town with friends just for one night. The bed was good and pillows are great. Towels were thick and big. Room was clean and large. Everything was modern. The pool was kinda cold for being indoors but was so nice. They had a happy hour dinner thing which was nice. Breakfast was great.i enjoyed my... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you very much for your review. We are very glad that you enjoyed your stay while in town visiting with friends. We look forward to welcoming you back the next time you are in our area. Glenda Gilliam General Manager More 

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