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All 12 Florence hotels

Holiday Inn Express Hotel & Suites Florence NE

2.5 of 5 Hotel   |   180 Etta Gray Street, Florence, AL 35630
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89%
Ranked #5 of 12 hotels in Florence
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
B3amt3am Pensacola, Florida
  • Overview
  • Reviews (47)
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47 people have reviewed this hotel

Traveler rating
    30
    12
    3
    0
    2
See reviews for
12
6
4
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Pensacola, Florida
Top Contributor
50 reviews 50 reviews
37 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here while in town with friends just for one night. The bed was good and pillows are great. Towels were thick and big. Room was clean and large. Everything was modern. The pool was kinda cold for being indoors but was so nice. They had a happy hour dinner thing which was nice. Breakfast was great.i enjoyed my... More

Was this review helpful? Yes
Huntsville, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

We were in town to visit family and decided to try this hotel. We had a very nice stay. The beds were very comfy and the room was clean and quiet. Staff was very friendly and warm. We will definitely stay here again when we visit !

Was this review helpful? Yes
Indianapolis, Indiana
Top Contributor
86 reviews 86 reviews
61 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 21, 2014

We had such positive, friendly, and pleasant service from check-in until check-out. Allysen at the front desk was just awesome - she made us feel like welcomed guests. I just love polka dots and when I walked into my room - voila! Modern and up-to-date with POLKA DOT curtains! Loved it! The bed was comfortable, as were the pillows. The... More

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you again for your review. We appreciate all feedback from our guests. Please be assured that these issues have been addressed in order to prevent reccurrence. We hope you will come back and stay with us again soon ! Glenda Gilliam General Manager More

New York
Top Contributor
83 reviews 83 reviews
70 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed July 19, 2014

The hotel is clean and nice. The rooms are comfortable. The breakfast is OK. The WiFi was OK but neither fast or slow. As a IHG Platinum member and also a Royal Ambassador, most HIE hotels will upgrade your room just a bit if they have rooms available. This is my 3rd stay in this hotel with no upgrade. While... More

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for posting a review of your stay. We appreciate all feedback from our guests. I am very sorry to know that you did not receive an upgrade. We do try and upgrade our IHG Rewards Club Platinum Elite members, when available ,to show our appreciation for their loyalty. I am glad to know that you found our staff... More

Clayton Ga
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 2, 2014

This hotel is almost new. The room we had was a King with an extra large bathroom with a Jacuzzi tub and a separate shower. It was a beautiful room. Everything was exceptionally clean and the triple sheeted bed was great! This rom felt more like you were staying in a luxury hotel rather than a HIE. I would highly... More

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

I am very glad to know that you enjoyed your stay with us ! The king feature room with whirlpool tub is definitely one of our most spacious rooms .Please come back and stay with us again soon . And thank you for being a valued IHG Rewards Club member ! Glenda Gilliam General Manager More

Kansas City, Missouri
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

My dad and I were traveling down to Alabama for a funeral. It was rushed and at the last minute but I was able to use my employee discount to get a room at this hotel. Because an employee rate does not lock in a room type I called the front desk to ask if they would be able to... More

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you so much for taking the time to let us know about your stay. It is always nice to receive feedback especially from a fellow hospitality industry employee. I am very glad to know that you had a comfortable stay under the circumstances that brought you to town. I hope you will come back and stay again in the... More

Skipperville, Alabama, United States
2 reviews
5 of 5 stars Reviewed June 16, 2014

I work away from home 8 months out of the year. I stay at this Holiday Inn and no where else. The staff is always helpful and very courteous. They make sure that me and my crew always feel like we are at home when we are here. The rooms are clean and very comfortable. I like that restaurants are... More

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for taking to the time to post a review. We are so glad that we can provide you and your crew a home away from home. We look forward to making you feel welcome here for many more stays ! Glenda Gilliam General Manger More

Indianapolis, Indiana
Top Contributor
86 reviews 86 reviews
61 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 4, 2014

We had such positive, friendly, and pleasant service from check-in until check-out. Allysen at the front desk was just awesome - she made us feel like welcomed guests. I just love polka dots and when I walked into my room - voila! Modern and up-to-date with POLKA DOT curtains! Loved it! The bed was comfortable, as were the pillows. The... More

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

First let me thank you for your wonderful remarks about our staff and service here at The Holiday Inn Express Florence NE. Feedback from our guests is very important as it lets us know how we are doing . I will adress these issues with the staff so that we may improve upon them. I have also taken into consideration... More

Texas
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 29, 2014

What you would expect from IHG. Hotel was clean, staff was friendly, breakfast was good. Also had several good restaurants nearby. Would stay here again if in the area. Need to pay attention to the location because it is easy to miss.

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for providing a review of your stay . We are very happy that you thought our hotel was worth the stay ! Please visit again soon and we will look forward to welcoming you back ! Glenda Gilliam General Manager More

Louisville, Ohio
Top Contributor
127 reviews 127 reviews
28 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed March 27, 2014

I stayed at the HIE in Florence for work. The hotel was nice and the employees were friendly. But, there was a large black hair on top of the bed, visible without moving any sheets or pillows. A hair or two seems to be the average these days, so that’s what I’ll give for the overall rating. I mentioned the... More

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Dear Mike E Thank you for review. We appreciate all feedback from our guests. I want to apologize for the incidences you experienced during your recent stay. I am very sorry to know that you had a hair on your bed linens and that you were disturbed by other guests above you. This is certainly not in keeping with our... More

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Additional Information about Holiday Inn Express Hotel & Suites Florence NE

Address: 180 Etta Gray Street, Florence, AL 35630
Phone Number:
Location: United States > Alabama > Florence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florence NE 2.5*
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Holiday Inn Express Hotel And Suites Florence Ne

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Florence #3 Family Hotel in Florence
Hotel Class
Official Description (provided by the hotel)
Our Florence, Alabama hotel's near the Tennessee River. The Holiday Inn Express® Florence Northeast Hotel is located in the northwest corner of Alabama, an area best known for its variety of outdoor activities. As you visit this friendly town, pause to enjoy the surrounding countryside, which includes the beautiful Tennessee River and Pickwick Lake. Business travelers lodging in Florence appreciate our on-site Business Center and 1,008-square-foot meeting room. We are close to many major businesses, including Wise Alloys, TNT Fireworks, TVA (Tennessee Valley Authority), Coca-Cola Bottling Co., Florence Industrial Park and North American Lighting. The University of North Alabama, Eliza Coffee Memorial Hospital and Helen Keller Hospital are located in Florence, Alabama. Our hotel's property is near the Tennessee River, which boasts excellent fishing, swimming and boating. After a busy day on the river, slow down and enjoy a leisurely game of golf at The Shoals, part of the popular Robert Trent Jones Golf Trail. The family can enjoy a visit to the Alabama Music Hall of Fame, as well as the Helen Keller House and WC Handy Birthplace & Museum. You can begin each day with a fantastic meal from our complimentary hot breakfast bar, and while lodging in Florence, our guests can also take advantage of the free high-speed, wireless Internet access we provide in each guest room. Our hotel also features an indoor pool and Fitness Center. Welcome! ... more   less 
Number of rooms
79

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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