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Holiday Inn Express Hotel & Suites Florence NE

2.5 of 5 180 Etta Gray Street, Florence, AL 35630
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Florence NE
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Holiday Inn Express Hotel & Suites Florence NE
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52 reviews from our community

Traveler rating
    34
    12
    4
    0
    2
See reviews for
13
6
4
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (52)
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    (10)
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    (18)
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    (14)
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Huntsville, Alabama
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at this HIE while in Florence for my daughter's graduation from UNA. As a Platinum member of the ICH Rewards Program, I have seen many properties around the country and this one ranks among the best of them. The condition of the facility is pristine, and the staff is excellent. In particular, I would like to recognize Sarah... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for letting us know about your stay. The staff and I are very glad to know that you enjoyed our hotel. I will let Sarah know about your kind words. Please come and stay with us again soon ! Glenda Gilliam General Manager More 

Chattanooga, Tennessee
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed here on several occasions, but I want to thank the wonderful woman (Jessica ) that checked us in the evening of 11/20/14. All the cookies were gone upon our arrival shortly before 5:30 p.m. After having dinner next door at Logan's I still had cookies on the mind. When we stopped at the desk coming in from... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank your for reviewing your stay. I am very glad to know that you enjoyed our facilities and that the staff was so helpful and accommodating for you. We look forward to having you stay again the next time you are in the area. Glenda Gilliam General Manager More 

Phoenix, Arizona
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

When I travel being comfortable and feeling safe is important to me. This is a super awesome Hotel with an awesome friendly staff! I give it 5 plus stars! Just ditch Fox News when we are eating breakfast

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

We are very glad to know that you enjoyed your stay with us ! We will definitely take requests for the television channel during breakfast. Please just let us know when you stay again . Glenda Gilliam General Manager More 

Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed November 14, 2014

Property is like new inside and out. The front desk staff were friendly and well trained. The breakfast bar staff was well trained and friendly. The breakfast bar was clean and very organize, My room was spotless, fresh and ready when I arrived. This is my new favorite stop in northern Alabama.

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for taking the time to review your stay. I am very happy to know that this is your favorite place to stay in North Alabama. We look forward to having you stay with us again soon. Glenda Gilliam General Manager More 

2 reviews
3 of 5 stars Reviewed October 12, 2014 via mobile

We only had two complaints with one being minor. The biggest one was the designated smoking area which was right in front of the main entrance. As a non smoker I don't want to smell it and definitely didn't want to walk right by it with our 5 month old son. Every time we walked in or out there was... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for your review of our property. I apologize for failing to live up tp your expectations. Specifically I am very sorry to know that you were bothered by the noise from the rooms above and that you were subjected to smoke when entering the building. We have taken steps to limit smoking at the entrance of the building.... More 

Pensacola, Florida
Top Contributor
66 reviews 66 reviews
49 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 26, 2014

I stayed here while in town with friends just for one night. The bed was good and pillows are great. Towels were thick and big. Room was clean and large. Everything was modern. The pool was kinda cold for being indoors but was so nice. They had a happy hour dinner thing which was nice. Breakfast was great.i enjoyed my... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you very much for your review. We are very glad that you enjoyed your stay while in town visiting with friends. We look forward to welcoming you back the next time you are in our area. Glenda Gilliam General Manager More 

Huntsville, Alabama
1 review
5 of 5 stars Reviewed August 20, 2014

We were in town to visit family and decided to try this hotel. We had a very nice stay. The beds were very comfy and the room was clean and quiet. Staff was very friendly and warm. We will definitely stay here again when we visit !

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

We appreciate your review of your stay. We are very glad that you enjoyed our hotel and staff. We look forward to your next visit and the opportunity to provide you with great customer service ! Glenda Gilliam General Manager More 

Indianapolis, Indiana
Top Contributor
86 reviews 86 reviews
61 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 21, 2014

We had such positive, friendly, and pleasant service from check-in until check-out. Allysen at the front desk was just awesome - she made us feel like welcomed guests. I just love polka dots and when I walked into my room - voila! Modern and up-to-date with POLKA DOT curtains! Loved it! The bed was comfortable, as were the pillows. The... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you again for your review. We appreciate all feedback from our guests. Please be assured that these issues have been addressed in order to prevent reccurrence. We hope you will come back and stay with us again soon ! Glenda Gilliam General Manager More 

New York
Top Contributor
88 reviews 88 reviews
72 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 19, 2014

The hotel is clean and nice. The rooms are comfortable. The breakfast is OK. The WiFi was OK but neither fast or slow. As a IHG Platinum member and also a Royal Ambassador, most HIE hotels will upgrade your room just a bit if they have rooms available. This is my 3rd stay in this hotel with no upgrade. While... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

Thank you for posting a review of your stay. We appreciate all feedback from our guests. I am very sorry to know that you did not receive an upgrade. We do try and upgrade our IHG Rewards Club Platinum Elite members, when available ,to show our appreciation for their loyalty. I am glad to know that you found our staff... More 

Clayton Ga
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 2, 2014

This hotel is almost new. The room we had was a King with an extra large bathroom with a Jacuzzi tub and a separate shower. It was a beautiful room. Everything was exceptionally clean and the triple sheeted bed was great! This rom felt more like you were staying in a luxury hotel rather than a HIE. I would highly... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review

I am very glad to know that you enjoyed your stay with us ! The king feature room with whirlpool tub is definitely one of our most spacious rooms .Please come back and stay with us again soon . And thank you for being a valued IHG Rewards Club member ! Glenda Gilliam General Manager More 

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Additional Information about Holiday Inn Express Hotel & Suites Florence NE

Address: 180 Etta Gray Street, Florence, AL 35630
Phone Number:
Location: United States > Alabama > Florence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florence NE 2.5*
Number of rooms: 79
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Also Known As:
Holiday Inn Express Hotel And Suites Florence Ne
Hotel Style:
#3 Business Hotel in Florence
#3 Family Hotel in Florence

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