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Holiday Inn Express Hotel & Suites Florence

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180 Etta Gray Street, Florence, AL 35630
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Florence
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65 Reviews from our TripAdvisor Community

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Traveler rating
    41
    14
    5
    3
    2
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14
9
5
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (65)
  • Mar-May only
    (14)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (11)
All months
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

If this was rating staff alone, I would give it a 4. Had to ask for conforter, T.V channels SUCKED, chair in room is plastic covering and arm rests are chest level so after 30 min your shoulders hurt. Breakfast excellent!

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Glenda Gilliam... More 

New York
Level Contributor
101 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I like the hotel. The staff is excellent and the breakfast buffet is what you expect in a Holiday Inn Express. The rooms are nice and comfortable and the hotel is located in a very convenient area for the city. There is ample parking and it is safe to leave your car in the lot. I have stayed in this... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

We are so glad to know that you have enjoyed staying with us. And we want to thank you for your loyalty to our brand. We appreciate the feedback that you have given regarding the internet. We will definitely look into this matter to find a resolution. We look forward to having you stay again ! Glenda Gilliam General Manager More 

Harrison, Arkansas
Level Contributor
11 reviews
5 of 5 stars Reviewed July 22, 2015

Son and I stayed here for several days and were very pleased. Room was clean, comfortable and well appointed. Pool was small, but nice. The boy enjoyed it a lot. Same with the fitness room, well appointed with good equipment. Pretty typical free breakfast, with the added bonus of a "magic pancake machine" But, all in all, what really set... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you for the review of your stay. We are so happy to know that you enjoyed our hotel. Please come and stay with us again soon ! That "magic pancake machine" will be making those delicious pancakes at night through the month of August. Glenda Gilliam General Manager More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 7, 2015

Stayed overnight. Staff very friendly and professional. Room was clean. Bed was extremely comfortable. Love the pillows! They were eager to accommodate my late checkout but it ended up being unnecessary. Lots of places to eat close by. Would recommend to others...

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

It was our pleasure to provide you with a very nice stay. We hope you will come back and stay with us again soon. Glenda Gilliam General Manager More 

1 review
2 of 5 stars Reviewed July 5, 2015 via mobile

I stayed here July 3rd through 5th, very loud kids running in hallway till late at night. would have canceled my second night if I would not have had to forfeit the hundred and sixty dollar room fee. been here a few times this trip was stressful. Don't think I'll be back

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank your for your feedback regarding your stay. I am very sorry to know that you were disturbed by others in the hotel. We would really like the opportunity to make this right for you. My hope is that you will give us another opportunity and come back and stay with us again. Glenda Gilliam General Manager More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 14, 2015

This motel is located in a great location to meet most needs. Near all types of food option. Walking distance to nice sit down restaurants. A church is beside the property if you need a place of worship. Rooms accessible from inside the motel. It's clean and well maintained. Has pool and workout facility which includes weight lifting. Hard to... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

We are very glad to know that you enjoyed our hotel's central location as well as the pool and 24 hour fitness room. We are always happy to know that we are providing our guests with everything they need and nothing they don't ! Please come back and stay with us again soon . Hospitably Glenda Gilliam General Manager More 

Winston Salem, North Carolina
2 reviews
5 of 5 stars Reviewed June 10, 2015

This was by far the most helpful and friendliest staff I have ever seen in ANY hotel I've ever stayed in. The breakfast was great. This was the only refrigerator with milk in it that was cold enough where I didn't wonder if the milk was sour.

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you for letting us know about your stay ! We are very glad to know that you enjoyed our hotel and our breakfast. We hope you will stay again soon ! Sincerely Glenda Gilliam General Manager More 

Fayetteville, Tennessee
1 review
5 of 5 stars Reviewed June 5, 2015

Five stars. Clean room. Comfortable bed means a good night sleep. Myself and a coworker ate at Logans which is right beside hotel. TGI Fridays is also across the road. Holiday Inn Express is my choice of hotels when I'm out on the road. Def recommend.

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you for your review. We are happy to know that you would recommend our hotel and our brand. Please come back and stay with us again soon ! Glenda Gilliam General Manager More 

Brevard, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 31, 2015

No questions asked, no fees charged for my comfort dog, Q-tip. Beat best rate available in the coupon book. No problem with early check-in, since they had rooms available. Provided warm cookies early afternoon; beer, wine and hors d'ouvres late afternoon/early evening. Then later I was wandering around looking for a Coke machine and I happened upon the front desk... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Dear Momosean Thank you for your wonderful review. We are so glad that you enjoyed your time here. Our staff takes pride in making our guests feel welcome. We will definitely look forward to having you stay with us again in the future. Glenda Gilliam General Manager More 

Northren Illinois
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 16, 2015

This would be a nice place but it is run by amateurs who don't know how to run a hotel. We arrived late yesterday afternoon to find that the original reservation made the day before with the IHG app for Friday night May 15- Sunday morning May 17 for a king suite did not exist and showed in their system... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Dear kmjfresh My front desk staff has made me aware of the incident you experienced this weekend at our hotel. While we do strive to provide excellent customer service in every area of our hotel , we apparently dropped the ball in this instance. I am deeply sorry to know that we did not live up to your expectations during... More 

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