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Holiday Inn Express Hotel & Suites Florence

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180 Etta Gray Street, Florence, AL 35630
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Holiday Inn Express Hotel & Suites Florence
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Holiday Inn Express Hotel & Suites Florence
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63 Reviews from our TripAdvisor Community

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Traveler rating
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (63)
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    (14)
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    (11)
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Harrison, Arkansas
Level Contributor
10 reviews
5 of 5 stars Reviewed 2 weeks ago

Son and I stayed here for several days and were very pleased. Room was clean, comfortable and well appointed. Pool was small, but nice. The boy enjoyed it a lot. Same with the fitness room, well appointed with good equipment. Pretty typical free breakfast, with the added bonus of a "magic pancake machine" But, all in all, what really set... More 

Was this review helpful? Yes
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed overnight. Staff very friendly and professional. Room was clean. Bed was extremely comfortable. Love the pillows! They were eager to accommodate my late checkout but it ended up being unnecessary. Lots of places to eat close by. Would recommend to others...

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here July 3rd through 5th, very loud kids running in hallway till late at night. would have canceled my second night if I would not have had to forfeit the hundred and sixty dollar room fee. been here a few times this trip was stressful. Don't think I'll be back

Was this review helpful? Yes
Level Contributor
12 reviews
3 hotel reviews
5 of 5 stars Reviewed June 14, 2015

This motel is located in a great location to meet most needs. Near all types of food option. Walking distance to nice sit down restaurants. A church is beside the property if you need a place of worship. Rooms accessible from inside the motel. It's clean and well maintained. Has pool and workout facility which includes weight lifting. Hard to... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

We are very glad to know that you enjoyed our hotel's central location as well as the pool and 24 hour fitness room. We are always happy to know that we are providing our guests with everything they need and nothing they don't ! Please come back and stay with us again soon . Hospitably Glenda Gilliam General Manager More 

Winston Salem, North Carolina
2 reviews
5 of 5 stars Reviewed June 10, 2015

This was by far the most helpful and friendliest staff I have ever seen in ANY hotel I've ever stayed in. The breakfast was great. This was the only refrigerator with milk in it that was cold enough where I didn't wonder if the milk was sour.

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you for letting us know about your stay ! We are very glad to know that you enjoyed our hotel and our breakfast. We hope you will stay again soon ! Sincerely Glenda Gilliam General Manager More 

Fayetteville, Tennessee
1 review
5 of 5 stars Reviewed June 5, 2015

Five stars. Clean room. Comfortable bed means a good night sleep. Myself and a coworker ate at Logans which is right beside hotel. TGI Fridays is also across the road. Holiday Inn Express is my choice of hotels when I'm out on the road. Def recommend.

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Brevard, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 31, 2015

No questions asked, no fees charged for my comfort dog, Q-tip. Beat best rate available in the coupon book. No problem with early check-in, since they had rooms available. Provided warm cookies early afternoon; beer, wine and hors d'ouvres late afternoon/early evening. Then later I was wandering around looking for a Coke machine and I happened upon the front desk... More 

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Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Dear Momosean Thank you for your wonderful review. We are so glad that you enjoyed your time here. Our staff takes pride in making our guests feel welcome. We will definitely look forward to having you stay with us again in the future. Glenda Gilliam General Manager More 

Northren Illinois
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 16, 2015

This would be a nice place but it is run by amateurs who don't know how to run a hotel. We arrived late yesterday afternoon to find that the original reservation made the day before with the IHG app for Friday night May 15- Sunday morning May 17 for a king suite did not exist and showed in their system... More 

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Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Dear kmjfresh My front desk staff has made me aware of the incident you experienced this weekend at our hotel. While we do strive to provide excellent customer service in every area of our hotel , we apparently dropped the ball in this instance. I am deeply sorry to know that we did not live up to your expectations during... More 

Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 7, 2015

Hey Glenda...pay attention here...room 329 has an issue! You had a guest tell you it was a problem back in February...did the problem get fixed?? This room had a noise the entire time I was here recently. I think the issue is the refrigerator compressor is loose or the frig needs to be replaced. THIS HOTEL ROCKS! I go out... More 

Was this review helpful? Yes
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Dear michtrav2 Thank you for letting us know about your experience during your recent stay. I apologize about the noise in your room. Unfortunately it looks like the steps we took to repair the problem in that room in February did not take care of the issue. Please be assured that we will definitely address this so that you won't... More 

Greenville, Pennsylvania
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 30, 2015

We are priority club members and always stay at HI. Breakfast was good as always. Suite room was clean and queen beds were super comfy. Kids said pull out was just ok. We were traveling for business and family leisure. We choose this hotel because my husband had business meetings in the morning. I was planning to take our 4... More 

Was this review helpful? Yes
West L, Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. Our apologies about not being able to thoroughly enjoy the indoor pool. A positive guest experience is something our staff takes great pride in, so we value your feedback. We... More 

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