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Holiday Inn Express Enterprise

2.5 of 5
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9 North Pointe Boulevard, Enterprise, AL 36330
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Holiday Inn Express Enterprise
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Ranked #8 of 8 Hotels in Enterprise
A recent review
3 of 5 stars reviewed 2 days ago
Yoli M
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54 reviews from our community

Traveler rating
    21
    8
    10
    8
    7
See reviews for
21
3
4
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (14)
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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here 3 nights the staff has excellent customer service, and housekeeping ladies are wonderful. The only drawback is the walls are paper thin I could hear the conversation of the people in the next room, and the stomping (walking) of the people above me. This is the first Holiday Inn I have been in where the walls are so... More 

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peosta, ia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 8, 2015

Was greeted with little interest and the room type on the reservation was not available at this HIE. Another room was available which we accepted, clerk did not tell us about breakfast or any of the facilities. Hotel was definitely what we were used to from HIE.

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IHGCare, Guest Relations Manager at Holiday Inn Express Enterprise, responded to this review

Dear JOHN S, Thank you for your recent stay with us and for reviewing our property. I am disappointed to hear about your experience during your recent stay. Please accept our sincerest apologies for any inconvenience the room assignment and the level of service you received may have caused you overall satisfaction. We greatly appreciate your feedback as this gives... More 

Pike Road
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 11, 2014

Just returned from an overnight stay at this hotel while attending a meeting nearby. It more than met my expectations. It appeared to be very new. Had a pleasant staff. The rooms were large and clean. The beds were comfortable. Breakfast options exceeded that of complimentary offerings at comparable hotels. The price was reasonable given the accommodations. I will certainly... More 

Was this review helpful? Yes 1
Pensacola, Florida
1 review
2 of 5 stars Reviewed November 2, 2014

I did not receive the room type I reserved and when I brought this to the clerk's attention I was told that they were over booked and she could not correct it. I accepted the room. After returning from my meeting and dinner I attempted to set the deadbolt on the entrance door as well as the door to the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Enterprise, responded to this review

Dear 151321, Thank you for staying with us and providing us with your valuable feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you had with the room you received. We take your feedback constructively... More 

Tellico Plains, Tennessee
Top Contributor
184 reviews 184 reviews
130 hotel reviews
136 helpful votes 136 helpful votes
2 of 5 stars Reviewed October 1, 2014

I can't speak for the other floors, but the wifi on the third floor was unusable. I was traveling with 3 co-workers and another one of my associates also had issues. Room 327 had no wifi available. The young lady at the front desk was empathetic but was not able to resolve the issue after resetting the router. Nice clean... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Enterprise, responded to this review

Dear Robert H, Thank you for taking time out of your busy day to leave us a candid review. We appreciate your nice comment regarding cleanliness. However, I would like to offer a sincere apology regarding the internet service. We will look into this concern. I assure you that the feedback of our hotel will be reviewed and most certainly... More 

Kissimmee, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2014

We are Retired Military and enjoy our stop overs in Enterprise while traveling. The facility is clean and is well maintained as are the rooms. We have never been disappointed in the rooms. The staff have always been friendly and helpful. The breakfast served is well presented and the counter areas are clean. Would recommend this facility above others in... More 

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Ansbach, Germany
Top Contributor
52 reviews 52 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 15, 2014

We stayed for 3 nights with a pet and the total nonrefundable pet fee was a reasonable $25. The staff was friendly and helpful. Decent breakfast. Several eating establishments within walking distance. Only negative was that the WiFi was slow occasionally. I would recommend this hotel.

Was this review helpful? Yes 1
Kerrville, Texas
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 31, 2014

I stayed here three nights last week. The title says it all. The beds were clean, soft and you had a choise of pillows - soft or firm. The carpet needed a good vacuuming AND cleaning. There was a ring of dust and small debris around the room, not to mention dirt spots on the carpet between the beds and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Enterprise, responded to this review

Dear Carol B, Thank you for taking the time to provide feedback on your stay. It is unfortunate issues with the WiFi prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More 

Fort Campbell
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 13, 2014

During our recent visit to Fort Rucker which is a military installation in Alabama. We spend three days in this Hotel. Although the staff is very friendly and attentive, the room cleanliness left us with a bad feeling. To be precise, we had a two bed suit and one of the pillows of one of the bed had what I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Enterprise, responded to this review

Dear elsoto1964, Thank you for writing a detailed review about your stay. We’re glad that you enjoyed our complimentary breakfast and that the location of the hotel suited your needs. You have identified issues in regard to the room condition and cleanliness. With that, I apologize for any inconvenience you may have encountered. As our valued guest, we thank you... More 

Marianna, FL
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 17, 2014

The man at the front desk was very nice, but that is the only nice thing that I can say about this place. I booked a room, non smoking with my 3 children. When we checked it, there were no other rooms available so we had to take the smoking room as our trip was already paid for. There was... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Enterprise, responded to this review

Dear MrsMonk1010, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with... More 

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