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Hilton Garden Inn Dothan

#3 of 27 Hotels in Dothan
Certificate of Excellence
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171 Hospitality Lane, Dothan, AL 36303
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Hilton Garden Inn Dothan
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Hilton Garden Inn Dothan
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182 reviews from our community

Traveler rating
    109
    52
    10
    7
    4
See reviews for
52
22
15
87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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    (182)
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    (55)
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    (52)
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Chattanooga, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I received a suite upon check-in that would have been great if I had been travelling with family. The exercise equipment worked (about 1/2 the hotels I've stayed at this year had treadmills that didn't). Staff was courteous. Some of the guests were loud at the pool, but they appeared to be working a shutdown at a plant in the... More 

Review collected in partnership with Hilton Garden Inn

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nathanb1, Front Office Manager at Hilton Garden Inn Dothan, responded to this review

Thank you for letting us know about your stay we value your comments and I will relay them to our staff. We appreciate you and hope that you will visit us again. More 

Green Brook, New Jersey
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We drove from New Jersey to Alabama for a funeral it was a stressful time and a very long drive the staff at HGI were compassionate and responsive to all of our requests...They were very courteous, respectful, nice very helpful and an overall very pleasant staff during such a difficult time. We had no issues to note. We enjoyed the... More 

Review collected in partnership with Hilton Garden Inn

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nathanb1, Front Office Manager at Hilton Garden Inn Dothan, responded to this review

Thank you for your kind words about our hotel and staff, I only wish your visit could've been under better circumstances. If you and your family are in the area in the future please come by and visit. We would like to see you again. More 

Melbourne, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

We arrived at midnight. The staff was extremely friendly and helpful. Our room was comfortable and clean. The made to order breakfast was wonderful. Hotel was very clean. We would definitely stay here again!

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nathanb1, Front Office Manager at Hilton Garden Inn Dothan, responded to this review

Not only are we writing you to say “thank you” for staying at the Hilton Garden Inn but also to say, “WOW” and many thanks for taking time out of your busy schedule to comment about our hotel and staff. Kind words like yours help our management and staff teams strive to constantly improve services to enhance our guests’ satisfaction.... More 

Fruit Heights, Utah
Top Contributor
50 reviews 50 reviews
34 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed one night while on business. The staff was very friendly and helpful. My room was small, but clean and warm. The weather was cold but I was cozy. A major highway is outside of the hotel and the truck noise was fairly constant. I wish that i had moved my room to the other side of the hallway.... More 

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nathanb1, Front Office Manager at Hilton Garden Inn Dothan, responded to this review

I want to personally thank you for commenting on Tripadvisor regarding your recent stay with us in Dothan. As the Assistant General Manager, it is very important for me to understand what the expectations of our guests are, and do my best to create the experience that the Hilton family of hotels is known for. We hope you will visit... More 

Germantown, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The friendliest and most accomodating staff I've ever experienced. The acted as though they were friends instead of just shuffling you off to a room. They appeared to truly appreciate your business and wanted to show you that.

Review collected in partnership with Hilton Garden Inn

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nathanb1, Front Office Manager at Hilton Garden Inn Dothan, responded to this review

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding... More 

Niceville, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

This hotel lost the bride and grooms reservation! The bride and groom had reserved 10 rooms and 1 suite for them selves. Also, everyone was supposed to be grouped together. No one was grouped together, and the bride and grooms reservation had been lost!!!

Review collected in partnership with Hilton Garden Inn

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nathanb1, Front Office Manager at Hilton Garden Inn Dothan, responded to this review

Dear Nick M. Thank you for your feedback. We apologized that you were not pleased with the location of your rooms and for the initial confusion with one of your reservations. We try very hard to put group rooms together, but during busy times this is not always possible. We value your business and hope that if your travels bring... More 

Helena, Alabama
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 24, 2015

I stayed at this hotel on March 12 and arrived at 9:00 pm. I checked out the next morning with my statement as accurate. However when I opened my American Express bill I found that they charged me an extra $100.00. I called the hotel Friday night and the kind desk agent told me he was seeing that someone used... More 

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nathanb1, Front Office Manager at Hilton Garden Inn Dothan, responded to this review

Dear sir, It was a pleasure speaking to you on the phone yesterday with regards to the issues you had with the billing process. As stated during our phone conversation I am deeply apologetic about the miscommunication and the computer malfunction which inadvertently charged your account. We did reverse the charges and have alerted our telecommunications department about the issue.... More 

Monett, Missouri
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2015

I checked Google for hotels as my wife and I where traveling celebrating our 50th wedding anniversary and noticed the Hilton in Dalton Al. had a special price available with a three star rating so we booked it via cell phone. We've been to numerous 3 star hotels but this one should be rated 4 stars. The room was fresh,... More 

Was this review helpful? Yes
nathanb1, Front Office Manager at Hilton Garden Inn Dothan, responded to this review

I want to personally thank you for taking the time to respond to Trip Advisor regarding your recent stay with us in Dothan. As the Assistant General Manager, it is very important for me to understand what the expectations of our guests are, and do my best to create the experience that the Hilton family of hotels is known for.... More 

Lowell, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2015

This was my first stay at this property. I was very impressed overall. As are most HGI locations, this hotel was very clean. Very helpful staff. We asked about local restaurants and received great tips from the desk staff and a Maintenance man who was at the desk at the time. The friendliness all staff I encountered was second to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
nathanb1, Front Office Manager at Hilton Garden Inn Dothan, responded to this review

I want to personally thank you for taking the time to respond to Trip Advisor regarding your recent stay with us in Dothan. As the Assistant General Manager, it is very important for me to understand what the expectations of our guests are, and do my best to create the experience that the Hilton family of hotels is known for.... More 

alabama
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

I called hotel to make sure they had room available, was told they did and was very courteous and pleasant. Arrived to very clean hotel & room. Slept like a baby, no noise. Was offered coffee and snack upon check in. Definitely recommend this hotel Great experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
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19 photos of this hotel

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