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BEST WESTERN River City Hotel

Certificate of Excellence
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1305 Front Ave., Decatur, AL 35603
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Best prices for: 1 room 1 guest
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BEST WESTERN River City Hotel
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BEST WESTERN River City Hotel
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109 reviews from our community

Traveler rating
    49
    38
    11
    6
    5
See reviews for
42
17
4
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (109)
  • Mar-May only
    (40)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (17)
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Grand Rapids, Michigan
1 review
4 of 5 stars Reviewed 2 weeks ago

On the way to Florida we were driving in a tornado and thunderstorm and couldn't find anywhere to stay. April not only helped us find 2 rooms, she was very concerned and encouraged us to be safe. When we arrived hours later due to traffic, she was compassionate and friendly and just what our stressed nerves needed. The rooms were... More 

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for comments. April will be proud to know her efforts were so greatly appreciated. We hope you will come back and see us again on your next trip through Decatur.. If I can be of assistance in the future, please don't hesitate to contact me at 256-301-1388. Sincerely, Jim Larkin General Manager More 

Pensacola
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was not disappointed. Excellent accommodations! We had requested a 1st floor room which was ready for us when we arrived. The hotel staff were friendly and welcoming. The room was clean and attractive. We were close to the soccer venue where our granddaughter played and the hotel had instructions to the fields waiting for us. We had a small... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. We sincerely appreciate your positive comments and praise. We look forward to serving you again at some point in the future.. If I can be of assistance in the future, please don't hesitate to contact me at 256-301-1388. Thank you again for taking the time to complete... More 

Decatur, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Fix your WiFi! None of our IPhones connected to your "free" WiFi. We asked the front desk about if and he said it is a known problem for all Apple devices and Playstations. If this was a known problem you should have it fixed or advertise it does not work. When we first checked in we had a little vistor... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for two nights with a group of my students for a competition in town. There were other events going on and the property was full, but the staff treated us as if we were the only guests they had. They were very welcoming and accommodating. The rooms were lovely and very comfortable. My only complaint is we... More 

Was this review helpful? Yes 1
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for taking the time to complete a survey regarding your recent stay at our property. We're glad you found our accommodations and service to be a positive experience. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon and if I can be of assistance... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Not close to I-65 but in an area with everything from Applebees to Walmart. Stayed here a few years ago and noticed this time how much the better the breakfast was this time. Two choices of eggs and fancier potatoes. Very friendly staff.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

2 reviews
5 of 5 stars Reviewed March 14, 2015

Great place!! On my short list to always stay at when I am in the area. Great staff and service hotel has comfy beds too! Beautiful property, clean and kept up very well. Logan's is so close you can walk to get a nice meal. Breakfast area is nice and clean.

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

We greatly appreciate that you took the time to write a review on our hotel following your recent stay. Your business is very important to us and we value your feedback. We thank you for your positive comments and hope you will come back and see us again soon. We appreciate your loyalty to our hotel and realize you have... More 

Fort Wayne, United States
1 review
4 of 5 stars Reviewed March 13, 2015

This was my second stay at this motel in the last year and I will return. The staff is very friendly and helpful. Recent refurb of the interior has been completed with fresh paint and new carpet. The breakfast starts early which is a plus if you are working. If you plan to sleep late I would suggest a room... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We're glad you liked our hotel and telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More 

Saint Joseph, Missouri
Top Contributor
124 reviews 124 reviews
31 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed March 6, 2015

After finding "no room at the inn" at two other motels, we got very nearly the last room available here when we were wanting to get off the road before the snow/ice storm hit. Just to be sure, when we checked in, I reserved the room for 2 nights, and I was really glad I did, 'cause the ice and... More 

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at the River City Best Western in Decatur Alabama. Your business is very important to us and we value your feedback. We appreciate the positive comments regarding our staff, product and service and we hope you will come back and see us again soon. If I can be of assistance... More 

Alabama
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 22, 2015

My daughter and I stayed at the Best Western the night of a miserable ice storm. She was swamped with calls and customers but always was kind and helpful. April made a tough night pleasant--Thank you, April. Now to the motel. The room was big and spotless--they even had a germ-free remote. The breakfast was delicous. Many thanks for a... More 

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

It was our privilege to have served you and we appreciate your comments and praise. April always takes pride in serving our guests and we'll be sure that she's aware of your comments commending her performance. We look forward to serving you again at some time in the future. More 

1 review
5 of 5 stars Reviewed February 22, 2015

They have the best complimentary hot breakfast and a very friendly and helpful staff. The rooms were nice and clean. My family was very well taken care of on our visit. Would recommend to anyone that is looking to stay close or in Decatur Alabama.

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for taking the time to review our hotel. Your feedback is important to us in our effort to deliver the type of service and product you expect from your lodging provider. We strive to be your preferred hotel and take your comments seriously. We appreciate the positive comments and hope we can serve you again in the future. More 

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