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BEST WESTERN River City Hotel

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1305 Front Ave., Decatur, AL 35603
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BEST WESTERN River City Hotel
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161 Reviews from our TripAdvisor Community

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Nashville, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have to come to the Decatur/Huntsville area at least once a month for business and I always stay at the BW River City Hotel. It's always clean and the staff is always friendly and accommodating even when I have made last minute reservations in the past, they have always strived to give me the best room at the best... More 

Review collected in partnership with Best Western

Helpful?
Thank Brian S
Jim L, Manager at BEST WESTERN River City Hotel, responded to this review

You just described the secret of our success and why our guests consistently rank us high on Trip Advisor and why we maintain higher occupancy levels than our newer higher priced nationally branded competitors. In your words "...always clean and the staff is always friendly....they strive to give me the best room at the best rate." It's because we appreciate... More 

Greensboro
Level Contributor
197 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was disappointed when a fellow traveler booked us into this hotel when there was a new mainstream property nearby. I was completely surprised by the staff, the cleanliness, the updates, and the value. Colleague also had a good experience. Happy to recommend.

Helpful?
Thank tjbss
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you so much for your candid praise of our staff and our hotel. We also feel we are very competitive against newer properties and you, like many guests we encounter are often surprised by the quality of our staff, the cleanliness of our rooms and the updated value we offer. We actually think we have an advantage over a... More 

Mobile, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Best Western in Decatur for two night on a trip to visit friends in the city where I lived nearly 40 years ago and it was a delightful experience. The room was very clean and comfortable and everyone on the staff that I dealt with was extremely warm, friendly and helpful! And I love Best Westerns... More 

Review collected in partnership with Best Western

Helpful?
Thank Anita R
Jim L, Manager at BEST WESTERN River City Hotel, responded to this review

On behalf of all our associates I'd like to thank you for your business and your kind praise. Creating a positive experience for our guests is everyone's first priority at our Best Western River City in Decatur Alabama. We hope to serve you again at some time in the future and we'll look forward to your return. More 

Southaven, Mississippi
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Nice hotel with a very helpful staff. Good breakfast items , not your average continental breakfast at most hotels. Great location with good restaurants and shopping. You definitely get your moneys worth.

Review collected in partnership with Best Western

Helpful?
Thank ellisme67
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

We appreciate your business and are very happy to hear that you enjoyed our breakfast as we do strive to make it a little better than the average fair. Thanks for saying "You definitely get your moneys worth". We strive to be the best and we often tell our guests " There are less expensive hotels and more expensive hotels... More 

Birmingham, Alabama
1 review
5 of 5 stars Reviewed 5 weeks ago

I was on a business trip with a group that required some changes and adjustments. The hotel was very nice and modern, located near eating places and other conveniences and the staff was EXCELLENT and accommodating. They remained flexible to our needs and assured our comfort. I made reservations with the Manager Mrs. Kristi Huskey and she along with her... More 

Helpful?
Thank Lee G
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

We're glad we exceeded your expectations and our staff will be excited to know you took the time to acknowledge them by name for their efforts. They take a lot of pride in providing hospitality and are genuinely interested in making our guests feel welcome and appreciated. Thanks for taking the time to write a review. It was our pleasure... More 

Mount Vernon, Ohio
1 review
5 of 5 stars Reviewed December 25, 2015

On our way to Golf Shores best half way spot for us coming from Ohio . We tired and ready to relax .Clerk @ the Desk name Lawrence made it most enjoyable and pleasant check in .Any question we had he gave his advise, we learned a lot in the short conversation we had with him ...if all places could... More 

Helpful?
Thank Marion D
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for your positive feedback. We are aware of what an asset Lawrence is to our operation and we greatly appreciate his genuine interest in serving our guests. He'll be happy to learn that you praised his performance. Thanks again More 

1 review
2 of 5 stars Reviewed December 22, 2015 via mobile

My husband travels year round for business and I often join him with our toddler. The room we stayed in was adequate. The "kitchenette" is a microwave and a mini fridge. The staff was all pretty friendly- especially the ladies that work in the breakfast area. I have a few complaints however- 1) housekeeping ignores the do not disturb sign.... More 

Helpful?
Thank Summer S
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

I apologize for the inadequate performance you encountered relative to housekeeping service. Knocking on a door with a do not disturb sign on it prior to check out time on the departure date and failing to adequately clean and supply a room is a serious breach of the standards we train and the level of service we strive to achieve.... More 

Bartlett, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 7, 2015

I work in Decatur, AL on a regular basis. Since I stayed at the Best Western River City Hotel the first time, it is the only hotel I have returned to every time I am in town. The rooms are always clean, the beds are super comfortable and the staff absolutely makes the place more than enjoyable. I hope you... More 

Helpful?
Thank Scott Y
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

I will share your comments with our staff as they will be ecstatic to know their efforts are appreciated. Ultimately the guest decides where to spend their money and who is worthy of their trust so we do our best to put our emphasis on the guest with the philosophy that if we do a good job of it everything... More 

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed December 1, 2015

Recently, my wife and I relocated from FL to Minneapolis. That's a long drive, so we stayed at this Best Western on the way up. This was a great place to stay after a long day driving. The front desk staff was great, especially Lawrence, who was incredibly friendly and helpful. This property is located a very short walk from... More 

Helpful?
Thank SimonJAnderson
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

I would like to thank you for your business, for taking the time to complete a survey regarding your stay at our Best Western, for your positive comments regarding your stay and your kind words praising Lawrence's performance. I'll be sure that Lawrence is recognized for his effort and we hope to see you on your next trip through Decatur. More 

Newcastle, On
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

We often stay at Best Western hotels and are rarely disappointed. Great spacious clean room, comfortable bed, and a really good included hot breakfast. Very friendly front desk staff, reasonable price. Non-smoking hotels are important to us and this one is totally non-smoking. Easy access, convenient parking.

Helpful?
Thank Joyce K
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

We're proud to know that you consider our hotel a great place to stay over and we hope you stay over frequently. We appreciate your business and your comments. More 

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