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BEST WESTERN River City Hotel

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1305 Front Ave., Decatur, AL 35603
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1 room 1 guest
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BEST WESTERN River City Hotel
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139 Reviews from our TripAdvisor Community

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Traveler rating
    70
    44
    13
    6
    6
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55
21
6
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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  • All months
    (139)
  • Mar-May only
    (50)
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    (42)
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    (30)
  • Dec-Feb only
    (17)
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St. Louis, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

A little out of the way from Interstate 65 but worth the drive to save $30. Night time check in clerk was a little impolite but still managed to do his job adequately. Room was clean and sufficient for a one night stay on the way to the Gulf coast.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Were glad that you found our price value worth the drive and we appreciate your business. It concerns me that the night clerk was less than very friendly and we will revisit his training as anything short of very friendly is not acceptable. Thank you for taking the time to bring your experience to our attention. We consider guest feedback... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel needs more handicapped rooms, because there are more handicapped persons. If not just in the rest room. The rooms could have could be softer beds. Everything else was excellent. Night clerk was excellent+!!!! The breakfast hostess and check out clerk were excellent. At breakfast the food was very good. It was tasty and hot.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

We appreciate your business and would like to thank you for completing a review on our hotel. We're happy you were satisfied with your stay and we will pass your recommendations on to our ownership for consideration. Thanks again and we hope to have the opportunity to serve you in the future More 

1 review
5 of 5 stars Reviewed July 23, 2015

Staff was EXCELLENT, especially the night shift receptionist who went beyond expectations to meet our needs. The beds were comfortable and the room was very clean. The only thing that would have made a stay better would have been if the pool had been open for the kids. It was temporarily closed for cleaning. However, we were offered the use... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Nashville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

Great hotel. Stay there everytime I'm in Decatur. Always clean and the staff is friendly. Easy access and its close to most restaraunts. The best value of any hotel there. I would highly recommended it

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

We're glad you keep coming back and thank you for the positive praise. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Pompano Beach
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 22, 2015

One of the more enjoyable Best Western we have stayed in. Very clean. Wonderful staff, friendly and helpful. The room felt nice and crisp, breakfast was good. Enjoyed a swim in the pool. Overall a good experience. Lots of restaurants and shops not too far from this location.

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. We're glad you liked our hotel and appreciate the positive comments about our staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior... More 

Huntsville al
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 21, 2015 via mobile

Opportunity to be back in Decatur so returned to BW and found it even better than before. My room was so clean, it smelled clean, and that is very important due to my allergies, as I cannot tolerate smoke, perfumes and many other chemicals. Front desk staff (I believe his name was Lawrence) was very sincere, kind, helpful and friendly,... More 

Was this review helpful? Yes 1
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for your comments and for taking the time to let us know about your satisfaction with our hotel. Lawrence will appreciate the kind words and we'll be sure to acknowledge his performance. We are grateful for your loyalty and hope to see you again on your next trip to Decatur. More 

East Ellijay, United States
2 reviews
5 of 5 stars Reviewed July 20, 2015

Hotel was very clean and Staff was very courteous and helpful. Hot Breakfast was great. Appreciate the fact that this motel is a non smoking facility. Was very close to the event we were attending. Rooms were quiet. Easy access to room from parking lot.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 19, 2015

Staff was awesome, so friendly and helpful! Room was spotless and a decent size. Breakfast was amazing. I have no complaints. There are lots of restaurants and stores nearby for convenience. We paid twice the price for a hotel in Tuscumbia later on the same trip, and the breakfast was dismal and the room half the size of this one... More 

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for completing a review on our hotel. Your praise will be appreciated by all of our staff who take great pride in their efforts to deliver a positive experience to our guests. We look forward to your next trip to Decatur. More 

Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 16, 2015

Just a one night stay but we had no problems, the front desk was extremely helpful, I was hauling a horse trailer and worried about parking, fortunately they own the road in front of the building so I had plenty of space to park. Breakfast was good to.

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

We're pleased that you enjoyed our hotel and we thank you for taking the time to complete the survey regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and... More 

Huntington, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 12, 2015

This Best Western is what I've always expected from the BW chain. The front desk lady was absolutely awesome, so very helpful, cheerful and smiling. Also, very neat in her appearance unlike the one in the BW we stayed in the previous night. Our room was next door to the laundry room, which was very helpful. The room was incredibly... More 

Was this review helpful? Yes
Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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