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All 15 Decatur hotels

Amberley Suite Hotel

2.5 of 5 Hotel   |   807 Bank Street Northeast, Decatur, AL 35601 (Formerly Country Inn & Suites By Carlson Decatur)
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Amberley Suite Hotel
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Ranked #10 of 15 Hotels in Decatur
A recent review
4 of 5 stars Reviewed June 13, 2013
Mcmcduff Montgomery, Alabama
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41 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Amberley Suite Hotel
See the most recent reviews
Dalton, Georgia, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 21, 2013

I have to say, even though this is not some fancy hotel I am staying at, I have to say it isn't near the top of my list. The poor management is unacceptable. It is sad to know that when someone checks in and are supposed to have two rooms, they tell you that they had to cancel one of... More

Was this review helpful? Yes 1
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

We strive to ensure our patrons experience the best visit possible during their travels. We understand we fell short of our goal this time. These issues and concerns have been passed along to the appropriate person. I am extremely concerned to note your dissatisfaction in the following area: 1) Check-in: I apologize for not having your room available. After careful... More

Montgomery, Alabama
1 review
4 of 5 stars Reviewed June 13, 2013

Look guys, you get what you pay for at the Amberley. Be honest, it's not the Mandarin, but the rooms are sufficient, the staff is pleasant, the breakfast is good and it's in a fantastic location. By fantastic I mean it's immediately next door to one of the best and neatest restaurants in North Alabama. I travel a lot for... More

Was this review helpful? Yes
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

Thank you so much for contacting us regarding your recent stay with us. Your input is always welcomed and appreciated. I am pleased to hear that you enjoyed your stay at our property. I am also pleased to know that you found the staff friendly and helpful. If I may be of any assistance in the future, please feel free... More

Fairhope, Alabama
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 13, 2013

We were at the Amberley for a wedding and checked into our king suite. The hotel smelled like a cigarette butt and trash was blowing down the corridors. My 14 year old daughter walked into the room and immediately decided to stay with relatives. If the filth and stench weren't enough the complimentary breakfast was sure to offend. I took... More

Was this review helpful? Yes 2
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

We apologize that your experience was not what you expected during your visit. We strive to provide a service that is superior in every aspect, and it is through the constructive criticism of our customers taht we are able to correct problems that might not otherwise come to our attention. We are in the process of making the appropriate corrections... More

Mobile, Alabama
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 12, 2013

The hotel is old and is not well kept. The hotel hallway smelled cigarette. Second floor level particularly smelled like sewage spills. The housekeeper came and got our towels and didn't bring new ones until 4 o'clock. No shampoo or conditioner or coffee. We have to catch a housekeeper to request one. Have to send the kids to the front... More

Was this review helpful? Yes 1
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

I would like to thank you for taking the time to express your dissatisfaction with your recent visit. i apologize that your experience was not what you expected from Amberley Suite Hotel. This does not reflect our commitment to quality accommodations. Please know that your comments have sparked immediate attention. We know you have many choices for your hote accommodations... More

London, Canada
1 review
5 of 5 stars Reviewed March 27, 2013

This hotel is a gift for any visitor. An adjacent Pub, Simp McGhee, recommended by the Hotel, provided excellent cuisine with a southern atmosphere. The breakfast provided by the Hotel was complete with an excellent choice of good quality items.

Was this review helpful? Yes
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

Thank you for your comments about our hotel! I would like to thank you for choosing Amberley Suite Hotel for your stay. Our goal is to make every guest's stay as pleasant and comfortable as possible. We hope that you choose Amberley Suite Hotel for any future visits to the Decatur area. If I may be of any assistance in... More

Chicago, Illinois, United States
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 6, 2013

I stayed there feb 23, 2013. and have stayed there every time i am there in alabama..mgr. tiffany. very helpful. staff great.the only thing that needs to be done is upgrades.tv.furniture,carpet,the location of hotel is great.mr.owner.if you want to increase guest and make money. upgrade. upgrade. i will stay there again.and again .but. owner do your duty. the staff is... More

Was this review helpful? Yes
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

We here are Amberley Suite Hotel appreciate youir comments. It is always a pleasure knowing that the staff is being recognized. I apologize for any inconvenience that you have experienced during your stay and bringing these matters to our attention. Your comments will help us serve you and all our guests in the future. We look forward to your continued... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 18, 2013 via mobile

The hotel is older and our daughters softball team stayed there and so did we. There was black mold on the ceiling in the bathroom, the place had a real ANT problem that they had to come and spray for. The TV set died and had to be replaced the next day. Not a flat panel either. The bathtub was... More

Was this review helpful? Yes 1
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

I would like to convey my sincere apologies for the inconvenience you experienced during your stay. Please accept my sincere apology for the condition in which you found your bathroom. Your comments have sparked our immediate attention and correction. We are wokring very hard to make the necessary changes here so that your experience is not repeated. If we can... More

Livingston, Alabama
Top Contributor
110 reviews 110 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 16, 2013 via mobile

Once sometimes twice a year for the past 6 years or so I have been traveling to Decatur with an NCAA Division II softball team to play in various tournaments. Each year we stay here and each year we look forward to the next visit. The staff is friendly and the breakfast is great. I have seen this hotel host... More

Was this review helpful? Yes
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

Coach Atkinson, it is always a pleasure to host your team here during the Charger Chillout tournament. On behalf of my entire staff, we would like to thank you for choosing our property for your stay. Our goal is to make every guest's stay as comfortable and enjoyable as possible. As a valued guest, your satisfaction and continued trust are... More

Indianapolis, Indiana
Top Contributor
87 reviews 87 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 3, 2013

The property is off the beaten path but is well maintained albeit a bit older. The enormus lobby is a refreshing beginning and the desk clerk was warm and friendly. Our room was sizable, very clean and comfortable. The only negatives were a humming refrigerator and the occasional train nearby. Neither were enough to disrupt a good nights sleep. Free... More

Was this review helpful? Yes
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

Thank you for your comments regarding your recent stay. Your iput is alway welcome and appreciated. I'm glad that you were able to find our staff friendly and helpful. We would like to thank you for choosing our property for your stay. Our goal is to make every guest's stay as comfortable and enjoyable as possible. We hope that you... More

Nashville TN
Top Contributor
120 reviews 120 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed January 30, 2013

Hotel is very old at the end of a poorly lit street. Enjoy the trains screeching by until 11pm. You'll get a break until 3am when they resume. Rooms are huge and bed is comfortable. Cable TV is very limited - most basic of basic. Few rooms on each floor. Staff is extremely friendly. Breakfast is beyond bad. I don't... More

Was this review helpful? Yes 1
Amberley Suite H, General Manager at Amberley Suite Hotel, responded to this review

Thank you for taking the time to advise us of the difficulties you experienced during your stay with us. We appreciate you letting us know how we fell short of your expectations. We apologize that your experience was not what you expected. We continually strive to provide a service that is superior in every respect, and it is through our... More

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Additional Information about Amberley Suite Hotel

Address: 807 Bank Street Northeast, Decatur, AL 35601 (Formerly Country Inn & Suites By Carlson Decatur)
Location: United States > Alabama > Decatur
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Amberley Suite Hotel 2.5*
Number of rooms: 110
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Also Known As:
Decatur Country Inn

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