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Roland Hotel

28 A Rowland Road, Kolkata (Calcutta) 700 020, India
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Roland Hotel
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24 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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    (8)
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Bengaluru (Bangalore), India
1 review
1 of 5 stars Reviewed 2 weeks ago

We rented two rooms, one of the rooms had following: - AC with a non working remote (you need to struggle to make it work) - Be told to dial room service using room phone to realize that the phone is unplugged - Horrible tea in room service - A bathroom that doesn't have a hook or towel rack, just... More 

Was this review helpful? Yes
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear guest, We're sorry you had such a bad experience at our hotel, we have spoken to our management and staff and have already started attending to some of your issues, and we hope to improve for the future, Best regards, Management & Staff Roland Hotel More 

1 review
5 of 5 stars Reviewed June 10, 2015

Stayed at this hotel for 4 days while friends shared time with me. I can't speak more highly of the service and attention I received. Probably cost is more than some of the budget hotels available, but well worth it. I found it well located as it was close to main touristy attractions.

Was this review helpful? Yes
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear Guest, Thanks so much for your review and we are glad that you appreciated our service and hospitality. Best regards, Management & Staff Roland Hotel More 

Varanasi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 6, 2015

I Visited this hotel for the first time. While reaching to the hotel. The Reception is very cooperative as well as Staff of the hotel are very polite and cooperative. You will definitely feel homely atmosphere. The food is really good and delicious. Rooms are spacious and well maintained, neat and clean with 24hrs wi-fi facility. Washroom is also neat... More 

Was this review helpful? Yes
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear Guest, Thanks so much for your review and we are so happy that you enjoyed your stay with us. Roland Hotel has tried to improve their room service menu, Wifi connection and housekeeping and this is an ongoing process. Next time you are in Kolkata, we hope you will choose us again. Best regards, Management & Staff Roland Hotel More 

Level Contributor
1 review
5 of 5 stars Reviewed May 30, 2015 via mobile

Got a chance to stay for 3 days in may, 2015 with a group of 54 persons . All the members found the room neat and hygienic and comfortable .Food was very good .staff of Roland hotel are kind and down hearted .The rooms are spacious and clean .WiFi works fine .Reception is welcoming .Above all MEGHNA is very good... More 

Was this review helpful? Yes
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear Guest, Thank you so much for your review and we have passed on your compliments to our staff and manager. We are constantly training our staff and trying to improve our facilities. Hope to see you again soon. Best regards, Management & Staff Roland Hotel More 

1 review
4 of 5 stars Reviewed May 26, 2015 via mobile

My stay at Roland is always been worth a mention.It was always a great stay with great food and lovely service. Its a Home away from Home for me. Excellent service provided during the stay. Staff at the reception was extremely warm and helpful

Was this review helpful? Yes
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear Guest, Thanks so much for your review and we are so glad you enjoyed your stay. We hope you will choose Roland Hotel next time you are in Kolkata. Best regards, Management & Staff Roland Hotel More 

Mumbai (Bombay), India
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 23, 2015

Never judge a book by its cover is an old saying, on the same lines goes never book a hotel based on makemytrip reviews. Roland Hotel was one such experience. The good things first - Complimentary breakfast, decent rooms, well behaved staff, location Now the bad things - I traveled with my family, and based on the reviews I assumed... More 

Was this review helpful? Yes 1
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear Guest, Thank you for your review, we have already spoken to our chef and we hope that next time you visit you will find a great improvement. Best regards, Management & Staff Roland Hotel More 

Bengaluru (Bangalore), India
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed May 20, 2015

This hotel is located on Rowland Road which branches out from Sarat Bose Road. This is located in complete residential area which makes this place for quite relaxation. Wifi works fine, Reception is welcoming but housekeeping guys needs more training. While going up to your room you will see some bundled used linen collected for cleaning. The biggest disappointment is... More 

Was this review helpful? Yes 1
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear Guest, Thank you for your review and because of your comments we have already started making changes and trying to improve our housekeeping staff. We are continuously trying to improve our hotel facilities and amenities. Best regards, Management & Staff Roland Hotel More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 8, 2015 via mobile

The location of the hotel is fabulous and the staff members are kind and down hearted.The rooms are clean and spacious.A perfect destination for a stay.Its a place value for money and a place with good service

Was this review helpful? Yes 2
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear Guest, We appreciate and thank you for your review and we look forward to welcoming you in the near future. Best regards, Management & Staff Roland Hotel More 

Chandigarh, Chandigarh, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 4, 2015

Got a chance to stay for a night in April, 2015 with a group of about 60 elderly persons. All the members found the rooms neat/clean & comfortable, food served in the dining hall was wholesome & with good variety. And above all, staff of Roland proved to be quick in serving the guests with a smile.. Special thanks to... More 

Was this review helpful? Yes 3
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear Guest, Thank you for your review, we are so glad you enjoyed your stay and have passed on your compliments to our manager and staff. We hope you choose Roland Hotel next time you visit Kolkata. Best regards, Management & Staff Roland Hotel More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 12, 2015

The hotel had good facilities. Rooms were very clean and towels and sheets were changed daily. Breakfast provided was good with different items each day . Staff were very polite and helpful. On the whole my friends and I enjoyed our 4 nights stay at Roland hotel

Was this review helpful? Yes 2
Rishika-owner, Owner at Roland Hotel, responded to this review

Dear Guest, Thanks you so much for your review, we are glad you enjoyed your stay as we continue to try to improve our staff and housekeeping. We look forward to welcoming you again. Best Regards, Management & Staff Roland Hotel More 

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