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The Best Inn

1B,Sushil Sen Road, Kolkata (Calcutta) 700025, India (Formerly The Westin)
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The Best Inn
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A recent review
5 of 5 stars Reviewed April 18, 2015
AshutoshGawali
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52 Reviews from our TripAdvisor Community

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Traveler rating
    13
    24
    10
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    3
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6
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8
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (52)
  • Mar-May only
    (9)
  • Jun-Aug only
    (12)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (19)
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Kolkata (Calcutta), India
1 review
1 of 5 stars Reviewed 4 weeks ago

I had reserved the room in this hotel over phone, they confirmed the booking also. But the next Day when i came to chek-in they simply said no rooms is available. How can they cancel my reservation without prior intimation to me I asked . But they said If you pay higher amount we can allow you in different room.... More 

Was this review helpful? Yes
thebestinn, Ex Owner at The Best Inn, responded to this review

The Best Inn has closed down its business for more than a year now. These reviews prove how trippadvisor is being manipulated. I wonder where the reviewer stayed. More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 18, 2015 via mobile

I went first time to kolkata. .this hotel is nice n room service is also nice ..receptionist members r so good n very freely.n I hv some memories in this hotel so cnt forget this hotel n hotel members. thnx guys..u was wid me wen I was alone

Was this review helpful? Yes 4
Bengaluru (Bangalore), India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed May 11, 2014

After reading the positive reviews .. we narrowed down to stay here during our visit to kolkata. The location is very near to main attractions, the food was ok ( only breakfast served)... the real problem was with the unnecessary complicated procedure while check in...it is a total harassment ...i have to many cities and stayed in many hotels but... More 

Was this review helpful? Yes 13
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 3, 2013

Comfortable and safe atmosphere, with very clean rooms. The staff was really friendly and nice, and very very helpful. Rooms were modern and simple. I stayed in the King room that has a large king size bed, wired internet and a mini fridge. Don’t think anyone needs anything more than what they have in the rooms. The area is residential... More 

Was this review helpful? Yes 6
Bogota, Colombia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 28, 2013

The only positive about this place is the location and the breakfast man. Does the owner think he is being honest about the 2,100 rupees per night he is charging? The hygine at this place in non-existant, the rooms have a terrible smell and are dirty. It's difficult to have a good night sleep because the matress and the pillows... More 

Was this review helpful? Yes 2
thebestinn, Front Office Manager at The Best Inn, responded to this review

Thank you for taking the time to review our property. It is our goal to please all our guests and provide a clean, comfortable and safe ambience. We will definately inspect and immediately rectify any odour in the room as has been reported by you. Thank you for bringing it to our attention. However, we would like to inform all... More 

Hong Kong, China
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed February 19, 2013

Inconvenient location - Arrived Kolkata in midnight and none of taxi drivers know how to get to there - No significant landmark nearby. Clean room with simple breakfast served. But there are just four rooms situated below the residence so don't expect there's any common room or hotel service. No wifi service and only small window in the room. A... More 

Was this review helpful? Yes 2
New Delhi, India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 24, 2013

I just stayed in the Best Inn for about a week. I enjoyed the place, and the farther I got into the trip the more I enjoyed the hotel. The best part of the hotel was the extremely helpful staff - Chaitanya at the desk, Chetan for the room service. When I landed I received a call from the hotel... More 

Was this review helpful? Yes 3
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 15, 2012 via mobile

Booked this place as we were just arriving in India and wanted a place to get to straight from the airport. A fair way from the traditional travellers area which we didn't know at the time but the staff were super helpful and went out of their way to make us feel welcome. Still a bit pricey given what you... More 

Was this review helpful? Yes 1
Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 20, 2012

It's a good place if you are traveling on a budget and want some place just to sleep over. Service was very good. Actually, Calcutta was very chaotic, our entire stay, we had problems with the taxis that simply didn't want to drive us. The staff helped us and we are very grateful.

Was this review helpful? Yes
Los Angeles, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 10, 2012

There is a lot to love about this place. I would describe the atmosphere and decor as "modern" - bright and cheerful. Everything we needed was provided, including breakfast, room service and internet service in our room. Couldn't ask for anything better, plus great restaurants within walking distance! This place really is a hidden gem. The gentleman at the front-desk... More 

Was this review helpful? Yes 5
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