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Hotel Metropole

3.0 of 5 174 Sarat Bose Road, Kolkata (Calcutta) 700029, India
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Hotel Metropole
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Hotel Metropole
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28 reviews from our community

Traveler rating
    5
    13
    3
    5
    2
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (28)
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    (5)
  • Jun-Aug only
    (8)
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New Delhi, Delhi, India
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 23, 2014

I stayed at this hotel few months back when I was on a business trip. Location is the only plus point of this hotel, but even in that case you might get a better hotel in the same range at Park street only. I had plans of staying in Kolkatta for a week but had to change this hotel after... More

Was this review helpful? Yes 3
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Guest , We are deeply concerned with your experience whilst staying at our hotel. Let me state that we do business with renowned corporate houses and travel partners whereby we are achieving a high occupancy rate and turnover. But as suggested by you our projects and infrastructure team has attended to your suggestions with regards to the rooms. The... More

ash777_12
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 6, 2014

I stayed here for 2 days Very attentive staff the food at the restaurant was delicious and well priced,the biryani was excellent, They also provide laundry service which i did not use. really a pleasent stay at very good price Highly recomended

Was this review helpful? Yes 4
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Sir , Such feedback encourages us to start thinking on newer lines whereby we can increase customer delight by means of being innovative and guest centric. We were delighted to have you with us and it is very satisfying that you were pleased with our service level and facilities. Hope to see you back again so that we can... More

Pune, India
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 5, 2014

Excellent location, very reasonable pricing in this category of hotels. Ideal for corporate stay, came here for work, first stay. Rooms are quite well maintained, the staff is courteous, the restaurant food is priced slightly on the higher side. While my check out was smooth, checking in did take some time. Apparently other facilities such as wi fi etc are... More

Was this review helpful? Yes 4
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Sir , We are proud that we were able to deliver services as expected by you. You feedback acts as a tranquilizer for us and keeps us going. As suggested by you , we have improved upon our check in formalities by introducing a new software for speed and efficiency. We assure you that we will look into the... More

Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 25, 2014

I stayed at Metropole in May 2014 for a day on a business trip to Kolkata, the location of the hotel is good but that's the only good part of the hotel, the rooms are small and cramped and so is the bathroom, the bathroom is dingy and there is insufficient lighting inside, while checking in the room there was... More

Was this review helpful? Yes 2
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Sir, The concerns aired by you are for us to rectify errors committed on our part. The problems as stated by you have been addressed and lights in the room have been improved. The room in which you stayed is usually used by a filmmaker who prefers dim light. The room service has been asked to clear leftovers at... More

Travelers are raving about these Kolkata (Calcutta) hotels

Delhi
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2014

A centrally-located hotel. Very clean, decent rooms. Staff is friendly and helpful. As a single woman business traveller, I felt safe and comfortable. A la carte food was really good (probably from their restaurant) but the breakfast was a little wishy-washy. They need to improve that. The variety and quantity was good but the taste has to be worked upon.... More

Was this review helpful? Yes 2
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Guest , We feel on top of the world , when you state that you felt very safe on our property as a single woman traveller. We think we have won the first battle by providing the basic comfort level to you whereby you will come back again to our hotel. We take all guest of our hotel as... More

Bangalore
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 5, 2014

I stayed in the hotel for 1 night. Made the booking over phoen and agreed with the rate etc. While checking in, it was smooth. The room was good, clean. The location of the hotel is really good. They do not provide wi-fi for free, however, I had my own dongle, so did not bother with that. Morning breakfast was... More

Was this review helpful? Yes 2
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Guest , The issues raised by you are of prime importance to us as it helps us in identifying areas of improvement. Your feedback acts as a guiding force and we have been able to address your concerns by taking necessary measures in rectifying the check out lacuna. The front line personnel have been subjected to upgraded training programme... More

Bangalore, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 17, 2014

A good budget hotel with great location. Like one of the other reviewer pointed out, leaking taps are a bit of a problem, but not so big as to merit a single star. The complimentary breakfast was quite good, even if it was repetitive, room service was so-so. Connectivity, availability of taxis and access to public transportation was fantastic.

Was this review helpful? Yes 1
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Guest , The issue raised by you has been taken care of by the maintenance team . The breakfast menu has been infused with variety . The room service has been made more technically sound so as to keep tab of all room guest orders and delivery time. We would love to have you back as our guest when... More

Kochi (Cochin), India
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2014

Stayed at this hotel recently - no frills, nice property, in a good location, quite reasonable priced as well.. Even though I was booked in a room of the standard category, after seeing some of the bigger rooms I requested for an upgrade which was accommodated. Theres a cafe where I spent one evening with a friend, and the variety... More

Was this review helpful? Yes 1
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Guest , Your feedback about our facilities and services puts us in a celebration mode but not to get complacent . We will strive to maintain the same level of service and food quality so that when you visit us again , you feel at home. Looking forward to extending the highest degree of service standards as expected by... More

Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 28, 2014

Please avoid this hotel . Overlooking a shabby hovel (claim to fame Vidya Balan's Kahani), the hotel seems to have been influenced by a few of the characters in the movie. Callous , irresponsible , and terrible service. No one at the breakfast counter ,waiters came almost after half an hour. Room had a draft . Taps leaking. Have advised... More

Was this review helpful? Yes 2
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Guest , We are very disturbed at your experience as it was not brought to my notice. But your concerns have been looked into by improving upon our operational co ordination in line with your expectations. The food and beverage team has been sensitized about your inputs and checks and measures have been put in place. The rooms have... More

orlando, florida
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 23, 2014

This was my second stay in Metropole. Returning customers are happy customers. Kolkata can be a difficult place when it comes to hotels. You either have the very nice, International quality hotels such as Hyatt, Oberoi, and The Taj. Or you have the very inexpensive local varieties that are not what I would consider acceptable as a hotel. The former... More

Was this review helpful? Yes 2
Guest344, General Manager at Hotel Metropole, responded to this review

Dear Guest , We are delighted to know that we lived up to your expectations . The room infrastructure has been taken care of . We are happy that you will come back again. Looking forward to your visit . Regards Sabir Ali General Manager More

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Additional Information about Hotel Metropole

Address: 174 Sarat Bose Road, Kolkata (Calcutta) 700029, India
Location: India > West Bengal > Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Metropole 3*
Number of rooms: 24
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Also Known As:
Hotel Metropole India/Kolkata (Calcutta), Asia

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