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The Swiss Hotel

Certificate of Excellence
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15/A Gandhi Road | Near Circuit House, Darjeeling 734101, India
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The Swiss Hotel
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The Swiss Hotel
The Swiss Hotel
The Swiss Hotel
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83 reviews from our community

Traveler rating
    33
    38
    8
    3
    1
See reviews for
43
21
4
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calcutta, West Bengal, India
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

First of all I must say that the staffs of this are really good. One can seldom find such good hotel staffs. The food is very good. The restaurant staffs are really good, polite and cooperative and so are those in the front desk. One can get the excellent view of the mountains if the weather is clear. The main... More 

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NOIDA, near Delhi
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I visited Darjeeling for four days: 14th-17th May, 2015, accompanied by my wife 7-year old daughter and 16 months old son. The landmark near Swiss hotel is Darjeeling's Circuit House. This hotel has recently been acquired by Summit chain of hotels so a lot of wooden construction was going on. The entrance was filled with wooden debris and surprisingly, the... More 

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Panaji, India
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Swiss hotel when we arrived was undergoing renovation which we were not informed about. The hotel is very centrally located and is a heritage property. the plumbing has a lot to be desired as it is as antique as the building. We were given lovely room and the suite room which we were staying in was the Tensing Norgay... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed in the Swiss House for two days. The reception staff welcomed me with a Nepali hoda which was quite special. The staff were very helpful. I called the room service several time for checking hot water, spider on the wall, and for drinking water. Every time they came to my door very quickly and solved my problem quickly... More 

Was this review helpful? Yes 1
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! Thank you for posting this heartfelt review on your stay experience at The Swiss Heritage Hotel, Darjeeling. It was a pleasure to have you stay with us and it is delightful to know the memories you have cherished throughout the stay. I know as the property was still under few pending renovation works, you had to face... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very helpful, attentive and friendly staff. The breakfast was great, and different each day. Nice location above the dirty train station. Darjeeling is very refreshing after busy and noisy kolkata. We will definitively come back here.

Was this review helpful? Yes 4
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! Thank you very much for the wonderful comments about your recent stay with us. We are indeed located in a prime location in Darjeeling and one can enjoy peace and serene beauty here. It certainly is worth returning on many future occasions. We are glad that you had a wonderful time us and as now we have... More 

Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited Darjeeling during the week of April 20; 2015. We loved the Swiss hotel for its hospitality, friendly staff (it was very nice for the F&B to call us on the day we visited Tiger Hills to confirm if we are coming for breakfast or not); The view of Kanchenjunga from the hotel was great !! the rooms are... More 

Was this review helpful? Yes 4
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! Your words about Summit hospitality are extremely valuable, thank you so much for appreciating it so graciously. Our team is an asset to the company and it gives me great pleasure to share your feedback with them. Compliments as generous as yours go a long way to encourage and to motivate us to work harder to achieve... More 

Ciudad de Mexico
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Prepare to stay in a very European kind of place, with amazing views of the mountains. In a clear day, you might be able to see the Khangchendzonga, the third highest mountain in the world. The staff is very kind and helpful. The food is really good. The bed is very comfortable. You also get a heater in your bedroom... More 

Was this review helpful? Yes 3
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! We are glad to be reviewed by a Senior Reviewer of TripAdvisor. Thank you for your valuable time and sharing your stay experience with us on TripAdvisor. I am delighted to learn that the service portion has been beyond your expectations and made your time with us valuable. However, with respect to the wi-fi connectivity our IT... More 

New Delhi, India
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 16, 2015

It was a pleasant stay in Swiss hotel. The Rooms were good with heritage looks still maintained. Room names were based on Prominent people who summit different himalayan ranges. In a way being given them the deserving respect. The Restaurant chef made delicious food. The food variety was nice. The service was prompt and creative in the sense that the... More 

Was this review helpful? Yes 6
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! Thank you for sharing your experience and we are pleased to learn that we have delivered the best of our services during your stay.Your words continue to inspire us as we keep striving to work at our best in providing a memorable travel experience to our valued guests I want to personally assure you that your feedback... More 

Bengaluru (Bangalore), India
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 12, 2015

Big and clean rooms with FIREPLACE . Awesome staff and room service . Just a few mins walk away from Chowrasta :) The way they welcomed us was wonderful :P They will do everything to make you feel confortable .

Was this review helpful? Yes 8
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! It was a pleasure to have you stay with us and it is delightful to know the memories you have cherished through the stay. It is the encouraging feedback from patrons like you which keeps us motivated to strive for excellence in all aspects. Thank you for your positive comments and for appreciating our efforts so well.... More 

Dhaka City, Bangladesh
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 2, 2015

situated in good place... and can view the kanchanchunga from the hotel if the cloud is clear... very friendly & good staffs and good food... some areas they have to improved which i have informed the hotel management! other wise all fine..

Review collected in partnership with Cleartrip

Was this review helpful? Yes 5
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! Thank you very much for taking the time to write your words of appreciation following your visit to The Summit Hotels and Resorts. Your valuable comments and feedback further encourage us to ensure that we provide a consistent level of product quality and service to all our esteemed guests like you. Look forward to having you with... More 

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