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The Swiss Hotel

Certificate of Excellence
Hotel website
15/A Gandhi Road | Near Circuit House, Darjeeling 734101, India
Special Price
50% off room rate
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1 room 1 guest
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107 Reviews from our TripAdvisor Community

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    47
    10
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    2
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55
28
4
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (107)
  • Mar-May only
    (40)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (17)
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Greater London, United Kingdom
Level Contributor
6 reviews
1 of 5 stars Reviewed 6 days ago NEW

The property is currently undergoing a much needed refurbishment, but simply isn't habitable yet. There was no water available when we checked in after a sweaty 18 hour train and jeep ride. It took two hours to get the water working following numerous complaints - some of which weren't followed up by the staff the complaint was made to. Wifi... More 

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New Delhi, India
1 review
4 of 5 stars Reviewed 1 week ago

Situated at a key spot with walking distance from mall road, pretty decent view with spacious open area for leisure and peaceful time. Things that stood out for me during my two day stay were amazing homely staff, food and of course free wifi with decent bandwidth. In my experience Summit chain of hotels served excellent food which was much... More 

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2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 14, 2015

The staff was brilliant , very cooperative the food was alright not top of the class the complementary breakfast was really good , the room was also fine but the problem was that the other facilities that the hotel boasts off are in a disarray , for example the spa . My stay included a complementary spa which was not... More 

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Mumbai (Bombay), India
2 reviews
3 of 5 stars Reviewed July 13, 2015

it was our honeymoon trip we expect much from hotel but it fails to deliver ..food was too bad ..simple biryani not even test like biryani.. after complaining about not taken seriously. no wifi...poor.no good place to be around in evening. just hotel .. its good for 60+ people who don't go around... no help from hotel which are must... More 

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New Delhi, India
1 review
4 of 5 stars Reviewed July 13, 2015

I stayed at Swiss Hotel with my & three other families during 21st of June to 24th of June 2015. I must say that we enjoyed a lot over there, Its a beautiful hotel which will remind you of British Era. The food was excellent!! The staff was very cooperative. We were 15 in number including kids. Everyone was happy... More 

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SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! It is indeed a pleasure to read words of praise for the hotel in details and learning about your excellent experience during your stay. Comments like these one motivates us to do our best each day. Thank you for posting this heartfelt review on TripAdvisor. Summit Swiss Heritage Hotel being 102 years old property in Darjeeling has... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 5, 2015 via mobile

We went to swiss hotel after reading trip advisor reviews. To our surprise the room given us was stinking. Carpets not clean. Bathrooms dingy n with spiders. The respite came when the hotel staff Ms Arparna. Extended full support to change our room n give us a better room. The staff is cooperative but the management needs towake up n... More 

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Kolkata (Calcutta), India
2 reviews
4 of 5 stars Reviewed July 2, 2015

We came to know about The Swiss hotel through the trip advisor. Its a quiet ,cozy place with an old world charm. The sturdy victorian furnitures and huge windows take you to a different era and the fireplace is a winner!.We stayed at the Sinolchu cottage. It was clean, well maintained with round the clock hot water available. The staff... More 

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SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay on this forum. It is TripAdvisor reviews which gave you confident to book a stay with us and happy that we could meet your expectations . Summit Hotels and Resorts endeavors to make every guest comfortable and takes care... More 

Gurgaon, Haryana, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 1, 2015

Hotel has a nice property. Peaceful. Good food. Friendly staff and prompt quick service.I stayed in other hotels in Darjeeling as well but I found this hotel reasonable. Wonderful experience.Will recommend.

Was this review helpful? Yes
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! Thank you for sharing your ‘Best and Peaceful’ review with us on this forum. We are pleased to receive such inspiring words from you which have further encouraged our entire team to provide enhanced services to all our esteemed guests. We are very happy to learn that you had an enjoyable stay with us. And, that our... More 

Mumbai (Bombay), India
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 30, 2015

We 4 girls traveled to the Swiss Hotel in Darjeeling a year or so back. We happened to chance upon the place on Trip Advisor itself and instantly fell in love with the way the place looked. Since we were travelling in the month of August, the climate was cool and pleasant due to the monsoon. Nice little wooden cottages... More 

Was this review helpful? Yes
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! Thank you so much for choosing Summit Hotels and Resorts and for such a descriptive review highlighting ambiance and the beautiful weather of Darjeeling. Summit Swiss Heritage Hotel is 102 years old hotel and our motive is to give some modern touch onto it, yet preserving its antique looks. We are pleased that you loved the interiors... More 

New Delhi, India
1 review
5 of 5 stars Reviewed June 27, 2015

Its a good heritage property with a huge parking space.The room amenities provided met my expectations and the hotel staff were quite helpful.The view from the hotel is pleasent. I would recommend it to others.

Was this review helpful? Yes
SumitMitruka, Guest Relations Manager at The Swiss Hotel, responded to this review

Dear Guest, Namaste! Thank you for staying at the Summit Hotels and Resorts and for sharing your wonderful stay experience with us on this forum. We indeed provide a good parking facility and a fine garden to sit and relax. Summit Hotels and Resorts endeavor in extending Exceptional Value. Exceptional Services to all our valued guests and it brings immense... More 

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