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Central Heritage, Darjeeling

Robertson Road, Darjeeling 734101, India (Formerly Fortune Resort Central, Darjeeling)
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Central Heritage, Darjeeling
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Amazing experience, will never forget. The food was awesome and delicious & TASTY too. Staff is very supportive and encouraging. Rooms are clean. Total ambiance is good and Facilities are provided 24x7.

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New Delhi, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago

A comfortable stay, nice ambience, friendly staff make it a wonderful hotel situated very close to the mall road. I booked club room for one day and for second day a suite room as there was no club room available on the second day i had to book Suite room which was bit expensive but when i checked in i... More 

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Kolkata (Calcutta), India
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We went to Darjeeling last month and stayed in this hotel . Decent hotel near Mall road with very good interiors .Thanks to the entire staff we had a wonderful time . I would also like to add that the food they served was very good .

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Kolkata (Calcutta), India
1 review
2 of 5 stars Reviewed 3 weeks ago

Even though I had booked for 3 nites and confimation received from Cleartrip , once I reached the hotel , I was told that my booking for the third day had been rejected by the hotel and em,ail sent to cleartrip , this put me in immense trouble as I had to look for alternative arrangement for a single nite.

Review collected in partnership with Cleartrip

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Noida, Uttar Pradesh, India
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We checked in this hotel for 1 night and had comfortable stay. This hotel is nearby to Mall road hence one has a various options of restaurants to dine on , ATMS, souvenir shops etc. The only thing need to be taken care is the hot water supply in bathroom which should be provided 24 hours. And apart from it... More 

Was this review helpful? Yes 1
Vasai, India
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Hope I will have some management response here. Please see the photograph. We stayed here for three nights and experienced worst service. Reception & bellboy - This team will explain you house rule like you are refugee and come for asylum at this place. E.g. Buffer breakfast is serve here between 7:30am to 9:00, you reach in time. (We don't... More 

Was this review helpful? Yes 2
Kolkata (Calcutta), India
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

We enjoyed our recent stay at Centre Heritage Hotel (Resort). We stayed in old building in Deluxe Room (opposite of old building there is a new constructed annex building). Room is very spacious and well maintained. You will find all modern amenities in the room including hot water greaser in Bathroom. This old property covered with wooden floor and paneling... More 

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Kanika_mhs, Owner at Central Heritage, Darjeeling, responded to this review

Dear Guest, It was a pleasure to have you stay with us. I am so grateful for your time taken to review us on TripAdvisor. We are glad you enjoyed the ambeince of the hotel, we have tried to keep it as Heritage as possible with all possible modern amenities. More 

Mumbai
Contributor
18 reviews 18 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 23, 2015

Central Heritage has all the infrastructure but is not so good in service, cleanliness and food. Staff very hungry for tips but not so responsive to requests. Our room was on the lower floor and had a very small window. We could not keep it open due to fear of monkeys and hence were suffocated big time. Few other matters... More 

Was this review helpful? Yes 1
Kanika_mhs, General Manager at Central Heritage, Darjeeling, responded to this review

Dear Guest, Thank you for writing in such detail. It will really help us improve. We will work on each and every point mentioned by you and will make sure that none of this ever happens again. More 

Kolkata (Calcutta), India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 23, 2015

We traveled in a group of 9 and booked 3 rooms. We asked for extra bedding which was laid on the floor after which there was no space left in the room. The rooms were small and we found the it expensive given the size of the room and service. The best part was that the bed were heated which... More 

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Kanika_mhs, Front Office Manager at Central Heritage, Darjeeling, responded to this review

Dear Guest, We have different room types. Usually guests who require an extra bed, book club or deluxe rooms with us. These rooms are really huge and can easily accommodate an extra bed with ample space to move around. More 

Dahod, India
2 reviews
4 of 5 stars Reviewed May 23, 2015

Fabulous hospitality. Centrally located just below chou rasta. walk up for a few steps and you watch mighty kanchenjunga. The Rooms are spacious & well decorated. Hotel is very beautiful and clean. Heaters are provided on beds. Room service is appreciable. Food too good. In all a very good holiday experience.

Was this review helpful? Yes
Kanika_mhs, Owner at Central Heritage, Darjeeling, responded to this review

Dear Guest, We are really happy to read your review and are glad that you liked the hotel, location, rooms, food and our hospitality. Do visit us again. More 

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