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Summit Grace Hotel & Spa

Certificate of Excellence
Dr. Zakir Hussain Road, Jalapahar | Near St. Paul's School, Darjeeling, India
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Summit Grace Hotel & Spa
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Summit Grace Hotel & Spa
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155 reviews from our community

Traveler rating
    57
    53
    23
    9
    13
See reviews for
66
57
2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chennai (Madras), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Let us speak about the positive points first. Hotel guys are very friendly and helpful. They were polite and answered all our queries. A to Z - all the guys in the hotel are very good. Free wifi. You have a very good sight seeing in the terrace. The hotel is located very far from the main market. Roads are... More 

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Pune
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This Hotel is little bit far away from the main market area. But it has an awesome view.. had a Wonderful stay... excellent service from Karma and team.. awesome food... keep it up...Nice, relaxed location...WOW experience.

Was this review helpful? Yes
SumitMitruka, Guest Relations Manager at Summit Grace Hotel & Spa, responded to this review

Dear Guest, Namaste! I am delighted to know that you enjoyed the overall experience of your stay with us and are likely to recommend the hotel to friends and business associates. Thank you for sharing your experience with us on this forum. Mr Karma and team thanked you for the acknowledgement and they all are filled with much joy and... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed with my wife at this hotel from 18 to 22 of April. Ours was a suite room with an excellent view of the mountains. The staff here was very friendly, food in the restaurant was very good. The hotel is sit away from the crowded market. Enjoyed our stay at this place.

Was this review helpful? Yes
SumitMitruka, Guest Relations Manager at Summit Grace Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for choosing Summit Hotels and Resorts and for your valuable feedback. We are glad you and your wife enjoyed the overall stay with us and memories the good time you had spent together. It feels great that, the overlooking view of mountains from the suite room, the food served in the restaurant, peaceful location and... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the staff make this hotel excellent! the hotel itself is well decorated, clean, modern and has a great character.. the road to it is a bit of a walk and had a couple taxi drivers find problems finding it, the floors were a bit noisy. but that is nothing! no big deal! the food was great, the views were great... More 

Was this review helpful? Yes
SumitMitruka, Guest Relations Manager at Summit Grace Hotel & Spa, responded to this review

Dear Guest, Namaste! Your review has certainly inspired and motivated the entire team at The Summit Hotels and Resorts. Thank you for sharing your feedback on this forum. It pleases us to know that you were satisfied with the service standards and food provided at the hotel. We are happy that our associates could make you feel comfortable and were... More 

Mumbai, Maharashtra, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at the suites here. Great view of darjeeling city & Hills , at affordable rates and best of all, away from the crowds and cars. Service was impeccable. The hotel looks unassuming from the entrance but opens into a cozy wooden old world charm, balconies, sunset views, freedom feeling all around. Thank you Mr. Manager for good experience

Was this review helpful? Yes 4
SumitMitruka, Guest Relations Manager at Summit Grace Hotel & Spa, responded to this review

Dear Guest, Namaste! I must say after reading your review we are 'On Top Of the World'. Thank you for an amazing review. We are glad that you value the location of our hotel and enjoyed the overall stay with us. We are very dedicated to excellence and perfection in every detail and I am delighted you recognized it. Your... More 

Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went there with my wife and spent such a great time there. The hotel is really nice. View from the hotel is way more better than just "wow". Stuffs there, too much friendly, and yeah... Their service, awesome... Response... Everything is 10/10. Just the floor was having a minor problem, but, for wooden floor, it's nothing to think or worry... More 

Was this review helpful? Yes 6
SumitMitruka, Guest Relations Manager at Summit Grace Hotel & Spa, responded to this review

Dear Guest, Namaste! ‘Great, Just Great’ was actually great to read and more great was to be reviewed by a Senior Reviewer of TripAdvisor. Thank you so for your rating 10/10 which means a lot to us. Your positive comments about the services and facilities at the hotel are deeply appreciated and have been communicated to the entire team. Your... More 

New Delhi, India
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I visit this hotel from 20th April to 24th April 2015. We have chosen suite room which is like a duplex house. We have experienced a very comfortable and peaceful stay here. Nature's view from this hotel is just awesome. Mr. Amarnath and other staff members are very supportive and ready to serve anytime. As there is... More 

Was this review helpful? Yes 5
SumitMitruka, Guest Relations Manager at Summit Grace Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you very much for taking the time to write your words of appreciation following your visit to The Summit Hotels and Resorts. We are pleased to read that you have thoroughly enjoyed our accommodation, decor, hospitality, services and facilities and we were able to par your expectations. It is the encouraging feedback from patrons like you... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We stay at this hotel end of Feb/March 2015 for 3nts. On our arrival we were greeted by the front desk staff who were very polite and welcoming.we were soon sorted our rooms out.As they were 4 couples we needed 4 rooms togather which was no problems.what a beautiful views we had from our room as they were on 3rd... More 

Was this review helpful? Yes 1
SumitMitruka, Guest Relations Manager at Summit Grace Hotel & Spa, responded to this review

Dear Mrs Gandecha, Namaste! Thank you for posting this heartfelt review of the experience of your stay at The Summit Hotels and Resorts. I am most delighted to read that the hotel met your expectations and that you have taken back fond memories of your stay with us. It pleases us to know that you were satisfied with the service... More 

Thane, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Small hotel but had a gud view..far from mall road.it takes rs150 for taxi to reach hotel from mall road.Food is ok.rooms r gud with wooden finish effect.In our room there was mice but after reporting hotel staff gave us other room.

Was this review helpful? Yes 1
SumitMitruka, Guest Relations Manager at Summit Grace Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for your review. It feels good to be reviewed by a Senior Reviewer of TripAdvisor. We are glad that you enjoyed the room and also the view from our hotel. The experience you had is uncharacteristic of our hotel and you will be pleased to know that procedures and systems have been further streamlined and... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2015 via mobile

I visit summit grace resort and spa from 16 th april to 18 april our stay there is quite comfertable and staff is very freindly especially Mr AmarNath we have some issue in room allocated to us he immediately helped us and change our room promptly and services of all other staff members are also commendable will surely like to... More 

Was this review helpful? Yes 3
SumitMitruka, Guest Relations Manager at Summit Grace Hotel & Spa, responded to this review

Dear Mr Dushyant Sharma, Namaste! At Summit Hotels and Resorts we believe that people are our biggest assets and feedback such as yours reinforces our belief. I have shared your words of appreciation to Mr Amarnath and he thanked you for the acknowledgement. Thank you for sharing your stay experience with us and we are glad that you enjoyed the... More 

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