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The Residency

Certificate of Excellence
No.49, G.N.Chetty Road,, Chennai (Madras) 600017, India
Hotel amenities
The Residency
Best prices for: 1 room 1 guest
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Ranked #37 of 341 Hotels in Chennai (Madras)
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Sarah S
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328 reviews from our community

Traveler rating
    92
    182
    38
    10
    6
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73
36
33
163
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I visited this place a couple of weeks back while in Chennai on a business trip. The hotel is good with neat rooms and bathrooms. Food is decent .. Just a word of advice , stick to ordering Indian food at least for in room dining.. I ordered pasta which wasn't that great ..

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TheResidencyChennai, General Manager at The Residency, responded to this review

Dear Valued Guest, Greetings. I truly appreciate you for having taken out some time to post your feedback on the Tripadvisor. It was indeed a pleasure to know that your stay at The Residency was a comfortable one. I have personally taken this up with the concerned team Member . I would request you to email me your contact details... More 

Bengaluru (Bangalore), India
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at The Residency for two days while I was in Chennai for work. The rooms are nicely furnished, clean and well lit. The food was also very good. The breakfast buffet had a good spread and taste wise also very good.

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TheResidencyChennai, General Manager at The Residency, responded to this review

Dear Valued Guest, My team and I would like to thank you for taking the time to post your positive review on The Residency Hotel, Chennai on Trip Advisor. We are happy to note that your stay was comfortable. Encouraging feedbacks from our guests will motivate us to serve you better. We truly appreciate your support and sincerely look forward... More 

Mumbai
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hotel is in T Nagar at a very convenient location. It is often confused with the newer (and Better) Residency Towers, also in T Nagar and part of the same Group. It is an old property & was very famous at one point in time. However, the rooms now are in need of Renovation. The printing on the touch... More 

Was this review helpful? Yes 2
TheResidencyChennai, General Manager at The Residency, responded to this review

Dear Valued Guest, My team and I would like to thank you for taking the time to post your positive review on The Residency Hotel, Chennai on Trip Advisor. We are happy to note that your stay was comfortable. Encouraging feedbacks from our guests will motivate us to serve you better. We truly appreciate your support and sincerely looking forward... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Very Bad reception team No courtesy, even after room booking was confirmed they maid us wait for hours to give one room We had arrived @ 9pm, till midnight room was not provided No ownership or commitment from the staff A big no no to this hotel Also suggest others not to take any risk

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TheResidencyChennai, General Manager at The Residency, responded to this review

Dear Valued Guest, Greetings, I thank you for choosing The Residency for your stay during your recent visit to Chennai. I have noted your comments on the wait time for rooms, while we take every effort to minimize wait time, in some cases due to the delayed checkout of other guests, waiting while we clean the room may occur We... More 

Contributor
15 reviews 15 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel needs to manage the room inventory better. Waiting for the rooms to get ready must be avoided. Room refurbishment ( Floor) need attention. Bath rooms are neat and clean. However kettles are spoilt by guests preparing Noodles. Buffet: Food is Good and the variety is refreshing. Excellent choices for travelers that are extra sweet( Diabetic). Location is good.... More 

Was this review helpful? Yes 2
TheResidencyChennai, General Manager at The Residency, responded to this review

Dear Valued Guest, Greetings, My Team and I Would like to thank you for taking the time and posting your feedback on The Residency Hotel Chennai on Trip Advisor. I Have noted your comments on the wait time for rooms, while we take every effort to minimise wait time, in some cases due to the delayed checkout of other guests,... More 

mumbai
Top Contributor
104 reviews 104 reviews
73 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A basic hotel, nothing fancy but reasonably priced. Only hotel to offer 24 hr check out. Other pirates charge you twice for a late check out. Breakfast was good South Indian fare with a choice of eggs (I think). Rooms are basic but adequate. Wifi is free and service maybe a bit slow at time but for the price and... More 

Was this review helpful? Yes 2
TheResidencyChennai, General Manager at The Residency, responded to this review

5) Dear Valued Guest, Greetings. I truly appreciate you for having taken out some time to post your feedback on the Tripadvisor. It was indeed a pleasure to know that your stay at The Residency was a comfortable one. Your words of encouragement will motivate the staff to serve you better. Looking forward to welcome you back to The Residency.... More 

Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had been here with my wife for having my US visa interview. it is an old hotel and had the weird, old hotel carpet smell which has been circulated by the air conditioners. they are bearable. i got an auto upgrade into a suite and it was really good. the room service was bang on time and morning breakfast... More 

Was this review helpful? Yes 2
TheResidencyChennai, General Manager at The Residency, responded to this review

1) Dear Valued Guest, Greetings. Truly appreciate for having taken out some time to post your feedback on Tripadvisor. I have noted your feedback and have initiated necessary actions. It was indeed a pleasure to know that you have enjoyed your stay on your recent visit to Chennai. Thank you for your encouraging feedback as this will motivate the staff... More 

New Delhi, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Last months me and my wife stayed twice in this property ,location was the reason we decided to stay here ,food was not very good ,check in was very unprofessional ,a front desk lady name Shweta was very non cooperative ,over all hotel is ver avaag an and if you hv options then not recommended.

Was this review helpful? Yes
TheResidencyChennai, General Manager at The Residency, responded to this review

Dear Valued Guest, Greetings. My Sincere apologies for the inconvenience caused during your recent visit to our hotel, I have personally taken this up with the Head of Rooms Division and the concerned team Member , I would request you to email me your contact details at venkat@theresidency.com and i shall call to speak with you in detail. Looking forward... More 

San Francisco, California
1 review
1 of 5 stars Reviewed 3 weeks ago

The hotel is very good in all respects. But cleartrip service is very bad. First of all, while booking, it never mentioned about the check-in / check-out time. My return flight from Chennai was at 2:00 AM on 03rd April. Hence I had to checkout around 11 PM on April 2nd. Because of the unknown checkout details, I booked my... More 

Review collected in partnership with Cleartrip

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TheResidencyChennai, General Manager at The Residency, responded to this review

Dear Mr.Murali, Good Day! I thank you for choosing The Residency for your stay during your recent visit to Chennai. I thank you for taking the time to send in your feedback on Trip Advisor. From your feedback I gathered that your experience at the Hotel was good. I would like to reconfirm if there is anything that we could... More 

Coimbatore, India
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

good hotel in a centre place going to any where is easier and easy access to the airport aswell quality of service is good one thing reception is slow other wise rest every things are fine neat and clean ac is good

Was this review helpful? Yes
TheResidencyChennai, General Manager at The Residency, responded to this review

Dear Valued Guest, Greetings. My team and I would like to thank you for taking the time to post your positive review on The Residency Hotel, Chennai on Trip Advisor. We are happy to note that your stay was comfortable. Encouraging feedbacks from our guests will motivate us to serve you better. We truly appreciate your support and sincerely looking... More 

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