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3.5 of 5 Hotel   |   No: 71, Usman Road, No: 21 & 22 | Sarojini Street, T Nagar, Chennai (Madras) 600 017, India
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BKR Grand Hotel
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Ranked #148 of 338 Hotels in Chennai (Madras)
A recent review
3 of 5 stars reviewed 5 days ago
ABHAY S Vadodara
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67 reviews from our community

Traveler rating
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    21
    21
    9
    9
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30
4
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Vadodara
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This is a good hotel in that locality of Usman Road which provides good food. This is located near Pothys, Chennai Silk, Nalli Silk, Kumaran Silk ( just walking distance ). No Problem for shopping. You can visit Venkat Narayan temple in Venkat Narayan Road. Pondy Bazar is also at walikng distance.

Was this review helpful? Yes
Anantharama_K, Front Office Manager at BKR Grand Hotel, responded to this review

Dear Sir Thank you for your feedback. We are taking all measures to fill in the gaps you experienced in the product and service. Do reach me on info@bkrhotels.com in case i can be of any further help Thanks & Regards. Sabir Manager - Front office. +91 9176665545 More 

1 review
2 of 5 stars Reviewed December 25, 2014 via mobile

The receptionist will promise us something n never live up to it.D receptionist are very nosy, it was more like a hostel than a hotel. If I am travelling, I shld know how to take care of myself than them advising me.

Was this review helpful? Yes
Anantharama_K, Front Office Manager at BKR Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Please know that I will personally be handling your case, and... More 

Pune, India
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 21, 2014

I wanted to visit Chennai along with my family and was searching for a reasonable & centrally located hotel in Chennai. My criteria was very simple - wanted the hotel to be near market place, near Nalli (for saree purchasing) & Saravana Bhavan (for good meal). BKR Grand fulfilled my above requirements. The buffet lunch had typically 2 options (one... More 

Was this review helpful? Yes 1
Anantharama_K, Front Office Manager at BKR Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Please know that I will personally be handling your case, and... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 18, 2014

The only plus point for this hotel is the location. It is very close to all the major shopping malls. Other then that, service is quite bad. We had to keep calling housekeeping many times before we could get an extra towel. Bedsheet was smelly and towels looked old.

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed December 15, 2014

Rooms and services are not good as their reception set up.Plain make up. They cover up their website as if its good.Bed sheet wasn't changed,room were dirty, floor was sticky and toilet was not cleaned.Overall poor service.

Was this review helpful? Yes
Anantharama_K, Front Office Manager at BKR Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Please know that I will personally be handling your case, and... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 14, 2014

BKR Grand Hotel should live up to its name. This hotel is not recommended for International travellers. This hotel needs serious management attention to improve 1) Reception Staff attitude 2) General Cleanliness 3) Housekeeping 4) Room service 5) IT Reception staff needs to be more customer friendly. House keeping needs to clean rooms daily and not only concentrate cleaning rooms... More 

Was this review helpful? Yes
Anantharama_K, Front Office Manager at BKR Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Please know that I will personally be handling your case, and... More 

Bengaluru (Bangalore), India
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed November 26, 2014

I booked 2 rooms via Agoda.com with 2 guest per room and paid the money in full. On arriving at hotel the hotel insisted that the money paid to Agoda.com is low and asked us to pay extra. This is totally dishonest of the hotel. If they do not want guest to book through many of the online hotel booking... More 

Was this review helpful? Yes 2
Fairfield. Iowa
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 6, 2014

I had two very pleasant nights at BKR Grand. My room was very comfortable, clean and quiet. The morning breakfast was nice mostly South Indian choices. The restaurant was good. Nice view from the terrace on top of the building. Wi-Fi did not work in my room however. I could walk to shopping an dthat was nice.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 26, 2014

We had to stay just for a day here coz we had an overnight stay in Chennai on our holiday to Pondicherry. Now I thank my luck it was just 1 day! We were travelling with our 1 year old son and as soon as we entered the room I wanted to make his farex for which I needed hot... More 

Was this review helpful? Yes
Anantharama_K, General Manager at BKR Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Please know that I will personally be handling your case, and... More 

Kuala Lumpur, Malaysia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 17, 2014

Many Malaysian seems love this hotel. Heard the bar is good too. Very strategic to T nagar shopping(walking distance). Free wifi service. No iron box. Laundry service ia extremely poor. We gave 3 clothes just for ironing(pressing) and they promised will return in 10 mins, but it took them 1 hour to return. Worst part no one get back to... More 

Was this review helpful? Yes 3
Anantharama_K, General Manager at BKR Grand Hotel, responded to this review

We regret that you had a poor experience during your stay at our hotel. the concern departments have been informed about the complaints given and the same will be rectified effective immediately. Your appreciative feedback have been shared with the team members of night shift and we assure that it will urge them to do better. Do reach me at... More 

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Additional Information about BKR Grand Hotel

Address: No: 71, Usman Road, No: 21 & 22 | Sarojini Street, T Nagar, Chennai (Madras) 600 017, India
Location: India > Tamil Nadu > Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BKR Grand Hotel 3.5*
Number of rooms: 125
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Hotel Style:
#30 Spa Hotel in Chennai (Madras)

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