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2.0 of 5 Hotel   |   Opp. N.G. Complex Near Ashok Nagar Marol, Military Road, Andheri East, Mumbai (Bombay) 400072, India
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Ace Residency
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Ranked #329 of 391 Hotels in Mumbai (Bombay)
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48 reviews from our community

Traveler rating
    2
    7
    15
    6
    18
See reviews for
10
7
11
12
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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    (48)
  • Mar-May only
    (5)
  • Jun-Aug only
    (5)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (21)
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Mumbai
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The service by the staff was good but the quality of stay was pretty bad. The room was full of mosquitoes, rooms not cleaned on daily basis and the cleanliness wasn't either good. The morning breakfast was okay (not hot) but the restaurant wasn't good either in terms of arrangement, facilities and cleanliness.

Review collected in partnership with Cleartrip

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Okay. Just one word: horrible! There are certain hotels which are sucky and some which are terrible. This however was terribly sucky for me. The beds were so uncomfortable, it gave me a strain in the neck. And do not even get me started on the bathrooms. Ugly, unclean, unhygienic. And the staff? So non-cordial and unfriendly. God!!! One of... More 

Was this review helpful? Yes 2
Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been in their for 2 nights.. I can say that this is an excellent place.The rooms are clean and have nice interior.. I was upgraded to suite room by the management which was a wonderful gesture by them. I would reccomend this hotel to all It is the perceptive and friendly service that makes it worthwhile staying in... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel is terrible, ugly, smelly....what more do I need to say. Shady reception area...rude staff...pathetic interior. Don't stay there even if you get the stay for free. Bad service..we had an early morning flight. Complimentary breakfast was included in package but they didn't had the courtesy to say that we can pack for you.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

rude staff, smelly rooms, rude staff, dirty bedsheets, bad room service and pathetic entrance area....it is one of the worst hotels I have ever stayed at...I would never recommend this to anyone...Pathetic Hotel!! :(

Was this review helpful? Yes 1
Alpharetta, Georgia, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 5, 2014

I booked a room for 2 days through expedia. But when i reached there they had any room booked in my name. Even after showing confirmation mail they didn't provided me any room. when i ask where is your manager the have given me his no. i asked me to call myself. this all happen in the night 10:00 pm... More 

Was this review helpful? Yes 1
Mumbai
1 review
3 of 5 stars Reviewed November 23, 2014

Room was good, but lack of manpower delays the room service. The reception desk needs to have much better customer orientation. The good point is the Marol Naka metro station & also the bus terminus, both of are nearby.

Review collected in partnership with Cleartrip

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Mumbai
1 review
1 of 5 stars Reviewed November 21, 2014

Very bad experience.Bed sheets..towels....in very bed condition and smell.Room service very bad.No housekeeping.Food was ok but will get after 1 hr of order.After finishing your food,forget about table cleaning.

Review collected in partnership with Cleartrip

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Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 24, 2014

if you are looking for a filthy room, flees and dirty towels, Ace residency is your place to stay! i was disgusted with the hotel overall, including with the personnel (they had dirty shirts as well). Do not waste you money!

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Paignton, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 9, 2014

One of the positive things I would like to emphasise is that the staff are quite sincere and eager to assist guests. For example, the man on reception was able to offer me an adaptor socket so I could make use of my UK plug. The address, as provided by the booking agent, based on information provided to them was... More 

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Additional Information about Ace Residency

Address: Opp. N.G. Complex Near Ashok Nagar Marol, Military Road, Andheri East, Mumbai (Bombay) 400072, India
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ace Residency 2*
Number of rooms: 30
Reservation Options:
TripAdvisor is proud to partner with Expedia, HostelWorld, Orbitz, Hotels.com, Agoda, Despegar.com, TripOnline SA and Tingo so you can book your Ace Residency reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residency Hotel Mumbai

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