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Hotel Milan International

Hotel website
1st Road, Milan Subway | Santacruz West, Mumbai (Bombay) 400 054, India
Best prices for: 1 room 1 guest
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Hotel Milan International
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Hotel Milan International
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157 reviews from our community

Traveler rating
    1
    14
    38
    23
    81
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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    (38)
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Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We needed a cheap place to sleep before our 3am flight out of Mumbai. We read some of the wishy-washy reviews but figured this would be okay for the 12 hours we needed. Wow were we wrong. Check-in took 25 minutes where we had to write our address on multiple things, the front desk staff barely spoke english. The room... More 

Was this review helpful? Yes 2
Pune, India
Top Contributor
68 reviews 68 reviews
4 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed March 8, 2015

Its the worst hotel i have been to. Its terrible and terrible. It says international and its nothing international about it. Its near a bhains ka tabela so no one prefers to stay there. The hotel is cheap. We feel scared to live in it at night. The phones in the room does not work and no one attends you... More 

Was this review helpful? Yes 6
NidaElahi, General Manager at Hotel Milan International, responded to this review

Dear Guest, Thank you for staying at Hotel Milan International , Mumbai and reviewing us on TripAdvisor. Thank you for your valuable feedback. We sincerely apologize for the inconvenienced caused to you during your stay at Hotel Milan International in terms of the room type booked, We assure you that we have initiated corrective measures to rectify the said. We... More 

Ghaziabad, India
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed March 7, 2015

If these guys can get this place registered as a hotel and then get it listed at top travel sites as an option....just goes to show how far an unofficial buck takes you in my country. An absolute dump and those who get stuck there have sheer bad luck or are plain stupid. I ended up there since I had... More 

Was this review helpful? Yes 7
NidaElahi, General Manager at Hotel Milan International, responded to this review

Dear Guest, Thank you for staying at Hotel Milan International , Mumbai and reviewing us on TripAdvisor. Thank you for your valuable feedback. We sincerely apologize for the inconvenienced caused to you during your stay at Hotel Milan International in terms of the room type booked, We assure you that we have initiated corrective measures to rectify the said. We... More 

Mumbai (Bombay), India
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 4, 2015

This is the worst hotel I have ever checked in. I had booked a room online from 9 pm to 6 pm as I had my flight at 7 pm. However when we checked the staff said very rudely that rooms are not available and if its so urgent, have you paid extra money to avail it ? ( Seriously... More 

Was this review helpful? Yes 4
NidaElahi, Manager at Hotel Milan International, responded to this review

Dear Guest, Thank you for staying at Hotel Milan International , Mumbai and reviewing us on TripAdvisor. Thank you for your valuable feedback. We sincerely apologize for the inconvenienced caused to you during your stay at Hotel Milan International. Our checkin/ checkout time is 12 noon. Please appreciate the fact that we cannot give you an early checkin if rooms... More 

Mumbai (Bombay), India
1 review
1 of 5 stars Reviewed February 25, 2015

Worst place & ppl. After confirming booking on previous day when me and my husband arrive from dubai, they say there is no booking laughing at our face. They did not even bother to make any arrangement nor did they ask us to sit. Instead they kept denying about the booking even after showing emails and call history. After requesting... More 

Was this review helpful? Yes
NidaElahi, Manager at Hotel Milan International, responded to this review

Dear Guest, Thank you for staying at Hotel Milan International , Mumbai and reviewing us on TripAdvisor. Thank you for your valuable feedback. We sincerely apologize for the inconvenienced caused to you during your stay at Hotel Milan International. We regret that your experience did not match up to your expectations and we trust you will appreciate that this does... More 

1 review
1 of 5 stars Reviewed February 23, 2015

We stayed in this hotel for 2 nights. We booked 3 rooms. Nothing was working in the hotel. Wifi not working, hot water not working. We had to have shower in other room. Air con was not working. One of the room was very smelly. Hotel manager was very rude. They don't know what is customer service. We asked for... More 

Was this review helpful? Yes
Hotelmilanintl, Front Office Manager at Hotel Milan International, responded to this review

Dear Sir, We thank you for your valuable feedback of your stay with us. We are constantly working towards ensuring a pleasant and hassle free stay for all our guests. Our check in time is 12 noon and clearly mentioned everywhere, you arrived early in the morning. Still we gave you an early check in complimentary at 9:00 a.m. You... More 

1 review
2 of 5 stars Reviewed February 23, 2015

I was requiring nearedtst stay,So I did the following to make it Comfortable. 1)Bought 2 colourful bed sheets from nearest Reliance mall and covered the ugly be d 2)Bought new soap box,mug,bath towel etc. 3)LCD TV shown in the adv visuals were not there And most of the fav channels were not available.So I imagined TV is not yet all... More 

Was this review helpful? Yes
NidaElahi, General Manager at Hotel Milan International, responded to this review

Dear Guest, Thank you for staying at Hotel Milan International , Mumbai and reviewing us on TripAdvisor. Thank you for your valuable feedback. We sincerely apologize for the inconvenienced caused to you during your stay at Hotel Milan International in terms of the room type booked, We assure you that we have initiated corrective measures to rectify the said. We... More 

Bolton, United Kingdom
1 review
1 of 5 stars Reviewed February 19, 2015

I stayed in this hotel in January with my family including my 3yr old son. The rooms had dirty walls, dirty bedding, TV didn't work and there was no hot water. When we pointed this out to the staff they weren't interested in our complaints and just pretended not to understand English. All we could hear in our rooms were... More 

Was this review helpful? Yes
NidaElahi, Manager at Hotel Milan International, responded to this review

Dear Ma'am, We would like to thank you for your feedback and really appreciate your inputs. We are constantly trying to work to ensuring a pleasant for our customers. We will be installing Sound proof windows very soon to ensure the sound problem is addressed and our guests have a pleasant stay. The Hot water issue has been solved as... More 

Jodhpur, India
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

My overall experience regarding this hotel is Average. Location was good but in Hotel facility was Average. Super Deluxe rooms are so small, Toilet not cleaned. No News Paper in the morning but the time of booking they mentioned in vouchers and websites. Foods are good, Wi Fi service free but there is no access in the room. Tariff is... More 

Was this review helpful? Yes 1
NidaElahi, General Manager at Hotel Milan International, responded to this review

Dear Guest, Greetings from Hotel Milan International!! Thank You for posting your review on Trip Advisor. We are glad you enjoyed your stay and look forward to have you with us in the future. Thank You once Again. Management. More 

Hyderabad, India
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 12, 2015

I made online booking so they did not ask me any stupid question and i was happy to take keys with booking id but My phone extension was not working i need to step out every time..!!! Rest of the things were really good...

Was this review helpful? Yes 2
NidaElahi, Manager at Hotel Milan International, responded to this review

Respected Sir, We thank you for your feedback and really appreciate your compliments for our hotel. We are glad the online booking feature available on our website enabled you to have a smooth check in and encourage to use it again. We will definitely address the issue you had with the phone and will solve it. Looking forward to having... More 

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