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3.0 of 5 Hotel   |   17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
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Ranked #119 of 362 hotels in Mumbai (Bombay)
A recent review
4 of 5 stars reviewed 3 weeks ago
Peter_Lenahan Tuckahoe, New York
  • Reviews (68)
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68 people have reviewed this hotel

Traveler rating
    9
    30
    15
    7
    7
See reviews for
8
21
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14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Tuckahoe, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is an old hotel which has been modernized. My room was a nice size. The Room safe worked as expected, unlike other hotels where the save had been locked shut. The bed was firm, which bothered my back a bit, but the staff gave me 6 pillows to make the bed softer. The staff was excellent they really did... More

Was this review helpful? Yes 1
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. It gives me great joy that we succeeded in making your stay a memorable one. On behalf of my team, I Once again thank you and look forward to welcoming you... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I chose the Grand Hotel for its location and old world charm and was not at all disappointed. Very clean and well appointed rooms, good bathroom and excellent and friendly staff - especially the two young Bengali men on my first morning at breakfast plying me with the most delicious spring rolls!! The Ballard District was lovely ro walk around... More

Was this review helpful? Yes
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and I'm glad you enjoyed room cleanliness, interiors, staff friendliness and experience. Comments like these motivate everyone at the Grand Hotel, Mumbai to go an extra mile. On behalf of my team, I Once again thank you and... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2014

We stayed at the Grand Hotel for two nights and must say that the rooms are very comfortable. The staff are friendly and helpful and that the food in the restaurant was very good. The hotel is in an excellent location for sightseeing and just a short stroll to the train station. Yes the building could do with a lick... More

Was this review helpful? Yes 1
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Sir, Greetings from Grand Hotel , Mumbai ! Thank you for your kind words about the hotel and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel. We look forward to welcoming you back soon and rest assured,... More

Mumbai
1 review
1 of 5 stars Reviewed January 23, 2014

If you like to be woken up at 6:15 in the morning for a water bill of the night before, have no hot water when you arrive tired late at night and the 'harbour' view is looking out over the back of the sea cargo customs house and a lot of smokey grey cranes and pipes.. Definitely not worth the... More

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grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel ! Thank you for your valuable time taken to tell us about your experience. On further analysis of your misunderstanding of our room category we would like to address your misconception that our Harbour View rooms are an appropriate description of rooms which indicate rooms facing the harbour which consists of sea cargo and... More

Oslo, Norway
Top Contributor
74 reviews 74 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 3, 2014 via mobile

Staff is really friendly and the location is in a quiet neighborhood, - this is a bit run down hotel, but it has a hairdryer, sorround sound system, port view and a fitness room. The restaurant was not all that bad, we read some reviews before eating there and we did not share the opinion. Food was better than the... More

Was this review helpful? Yes
grandhotelmumbai, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your valuable suggestions will definitely help us address areas of concern. On behalf of my team, we look forward to welcoming you back soon and rest assured, we shall ensure all personal care... More

Brisbane, Australia
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 3, 2014

Fantastic location and excellent staff. The hotel is old but the rooms are very spacious and the plumbing works and you are very well taken care of. We never had to ask for anything, they provided daily water, a newspaper and were always smiling.

Was this review helpful? Yes
grandhotelmumbai, General Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel to go an extra mile. On behalf of my team, I Once again thank you... More

Vadodara, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 1, 2013

Excellent Location for business trip specifically in south Mumbai. Very good locality. Peaceful place but in heart of the city. But is this enough ? not so good quality of food with very limited choices... complimentary breakfast is something you can always avoid without any loss.. as its of zero value. Rooms are very big.. but the room which was... More

Was this review helpful? Yes
Management response:

Dear Guest, Thank you for your valuable time taken to tell us about your experience. Your valuable insight of our inadequacies will definitely help us address the areas of concern and will most certainly help us restructure and synergize the processes to the levels expected. Looking forward to see you soon as rest assured you will see a marked improvement.... More

Grafton, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 21, 2013

Beautiful old hotel... full of character and charm...water view and balcony... large clean room and clean bathroom... the Fort area is a great location full of historic beautiful buildings... easy to get out and about to explore beyond this full of life part of Mumbai...Wifi worked great for my five day stay... staff extremely professional and very obliging... included free... More

Was this review helpful? Yes 1
Management response:

Dear Guest, Thank you for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care Assuring the best of our services... More

Pune, India
1 review
2 of 5 stars Reviewed August 3, 2013

Hotel was good but there was no ventilation fue to which there was a pinching smell of fungii all over. Service, locality and room was very good. Nice creativity done with a small area. Fine and cheap place to stay for overnight.

Was this review helpful? Yes
Management response:

Dear Mr Atul, Thank you for taking time out to share with us about your recent visit to our hotel. We would like to apologize from our part where the smell was concerned and have put measures in place to prevent this from occurring again. Your comments have given immense satisfaction and we are glad you enjoyed the room interiors... More

Slave Lake, Canada
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 24, 2013 via mobile

Outdated decor, terrible Internet, and not great value for the money. I understand Mumbai prices are high, but I did not feel this place was worth the money. Room was large but windowless and musty. Internet never worked in any one of the 5 mornings I was there- staff said it was due to the monsoon which seems questionable. I... More

Was this review helpful? Yes 2
Management response:

Dear Guest, Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. We have since noted your feedback and are taking corrective action at our end. We are undergoing major overhauling changes in respect to the hotel and will be completely revamped in a couple of months time.We apologize for... More

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Additional Information about Grand Hotel

Also Known As:
Grand Hotel Mumbai
Address: 17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #119 of 362 hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel 3*
Official Description (provided by the hotel):
Behind the magnificent stone facade lie luxuriously appointed rooms and suites, aesthetically designed conference halls, a gourmet restaurant, thirst quenching bar, amongst other conveniences. Each one is simply yet tastefully decorated. However, it is service more than architecture, which ensures that or customers always return with a smile. Our philosophy is dedicated wholly to customers comforts. Well attired attendants to fresh flowers and good food that transform intimate dinner into Grand memories.Grand Hotel offers various amenities like 24 hour room service , quick check-outs and a central location. Ringed by the port and naval establishments on one side, the land fans our from here to encompass the city's major government and civic centres. Railways, post & telegraphs, art galleries, the museum and other important establishments lie within close proximity of an arc of a mere kilometre of Ballard Estate.Grand Hotel is centrally located in the heart of Ballard Estate which is one of the commercial hubs of Mumbai. ... more   less 
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34 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Class
Official Description (provided by the hotel)
Behind the magnificent stone facade lie luxuriously appointed rooms and suites, aesthetically designed conference halls, a gourmet restaurant, thirst quenching bar, amongst other conveniences. Each one is simply yet tastefully decorated. However, it is service more than architecture, which ensures that or customers always return with a smile. Our philosophy is dedicated wholly to customers comforts. Well attired attendants to fresh flowers and good food that transform intimate dinner into Grand memories.Grand Hotel offers various amenities like 24 hour room service , quick check-outs and a central location. Ringed by the port and naval establishments on one side, the land fans our from here to encompass the city's major government and civic centres. Railways, post & telegraphs, art galleries, the museum and other important establishments lie within close proximity of an arc of a mere kilometre of Ballard Estate.Grand Hotel is centrally located in the heart of Ballard Estate which is one of the commercial hubs of Mumbai. ... more   less 
Number of rooms
70

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