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Grand Hotel

17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
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96 Reviews from our TripAdvisor Community

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New Delhi, India
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

The Grand Hotel, located in the quiet and easily accessible Ballard Estate, is a perfect choice if you want to explore South Mumbai. Clean, spacious, airy and with loads of light, the rooms feel welcoming and super comfortable. Try and get the rooms on the top floor. The famous Britannia cafe is literally 50 steps away and the cafes/restaurants of... More 

Helpful?
Thank Mrigankasaxena
Kuala Lumpur, Malaysia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is not the best but it does it work. Food is the worst here. Almost nothing to eat. I like the old ambiance of this hotel. Makes me feel like i travelled back in time to the colonial era. I will not return back to this hotel unless there is no other better choice. But i am pretty... More 

Helpful?
Thank Hakeem H
Grand1926, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your valuable time taken to tell us about your experience. I have personally noted your feedback regarding the the food options, and will ensure the same is addressed with immediate effect. We at the Grand Hotel are in continuous pursuit of providing the highest levels of service and guest... More 

Ottawa, Ontario, Canada
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The entire experience at the grand is a frustrating mix of places they've clearly tried to save money. WiFi is terrible - will randomly boot you off, is some of the slowest I've had in all of India, and has a max cap of 500mb. Absolute garbage. The breakfast was beyond limited and should really have been called a coffee... More 

Helpful?
Thank Braeson H
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your valuable time taken to tell us about your experience. Your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected. I have personally noted your feedback regarding the above issues faced by you and will ensure the same is... More 

Travelers are raving about these Mumbai (Bombay) hotels

New Delhi, India
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have being seen this since long but never got a chance to stay here. I got a chance to stay for a night and it was very pleasure staying here. I big room with all things which you need in the room. very much clean and staff was too friendly. Overall a awesome experience.

Helpful?
Thank rguptaggc
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. Thank you for your kind words about the hotel and the services offered by my team. On behalf of my team, I Once... More 

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I had visited this hotel on september 15 at the time of my birthday and really liked the views of that hotel and their really good infrastructure and their hospitality and their food and services so i rate 4.3 out of 5

Helpful?
Thank jainam209
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care More 

Chesham, United Kingdom
Level Contributor
221 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have just spent 7 nights at the Grand, making it my base whilst I had a leisurely exploration of Mumbai. The Grand was my choice primarily because of it's location in Ballard Estate which is something of a Heritage area with it's massive old Raj era buildings such as the Custom House. Also it is within comfortable walking distance... More 

Helpful?
Thank keith h
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here 2 nights nice in a junior suite room very clean satelite tv good food very friendly staff always willing to help they even recommended a good restuarant and arranged our taxi on checking out we left our cases in a secure room so we could go and enjoy the rest of our last day unitl we got the... More 

Helpful?
Thank Guinness2011
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you for your valuable time taken to tell us about your experience & your kind comments on the hotel and we are most thankful for the feedback. Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. We look forward... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice hotel. Got a great deal from online. Complementary and awesome breakfast. Free WiFi, lift up to 3rd floor (there are 4 floors in total). Good service. Restaurant running 24*7. Though the taste and quality is good, the price is costly at the restaurant. Overall nice experience.

Helpful?
Thank parmarpritish
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. Comments like these motivate everyone at the Grand Hotel, Mumbai to... More 

Bengaluru (Bangalore), India
Level Contributor
77 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

Stayed for a night at this hotel and just loved it. It's a old heritage hotel and the rooms are big and bathrooms even more bigger. Feels like 70's and with the setting of colaba area make its a lovely place. The old spiral staircase gives this hotel a great feeling. Staying was great. On the downside, the breakfast wasn't... More 

Helpful?
1 Thank Srikanth_Iyer1201
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel. Mumbai ! Thank you for your valuable time taken to tell us about your experience. We are thankful for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates... More 

Pune
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 30, 2015 via mobile

Rooms- Spacious . have all business class amenities. Desk/ stationary/ newspaper/ desk lamp.. Everything in perfect order. Ambience- the rooms look modern but are part of classic old Mumbai mansion. Dining/ breakfast/ service- prompt service, courteous staff, good taste and satisfactory options on breakfast. Location- right in the middle of busiest areas of Mumbai. Calm and silent surroundings after nightfall.... More 

Helpful?
Thank Yogesh_Gadre
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. Thank you for your kind words about the hotel and the... More 

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