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Grand Hotel

3.0 of 5 17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
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77 reviews from our community

Traveler rating
    10
    35
    17
    8
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colombo, Sri Lanka
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was a good deal for the price. Room was very nice and clean. Bed reasonably comfortable but pillows were terrible. I offered them feedback on that at checkout. Very big room and bathroom. Service friendly and front desk staff pleasant. Quiet area with no traffic noise. Small balcony with a boring view. The area is quite deserted at... More 

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London, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Good value in an overpriced city. The hotel is in the quiet and leafy Ballards Estate area, walking distance or short drive to most of the places tourists want to go. The room and bathroom were clean and spacious, though not luxurious. Breakfast wasn't a highlight, but perfectly adequate, with cereal, toast, papaya and hot Indian dishes. Not much in... More 

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Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your kind words about the hotel and the services offered by my team. Comments like these motivate everyone at the Grand Hotel, Mumbai o go an extra mile. On behalf of my team, I Once again thank you and look forward to welcoming you again. Regards. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very Grand Hotel as the name suggests! It's old fashioned and very charming, our room was huge and though it lacked a proper window, it did have two sofas and a sitting area! Enjoyed our stay, very authentic old hotel. Food was fine, ate one dinner there which was pretty good, breakfast was a bit on the bland side though.

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care Warm Regards, More 

Chennai (Madras), India
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 25, 2014

This hotel is almost a 100 years old and it feels the same once you get inside and are using the stairs or the elevator.. The rooms however have been completely furnished and are excellent. However the complimentary breakfast is very limited in items and is not that great in taste either. Similarly with the dinner or lunch, the menu... More 

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Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel , Mumbai ! Thank you for your valuable time taken to tell us about your experience and we are most thankful for the valuable feedback. We have since noted your feedback and are taking corrective action at our end.. We are currently in the process of refurbishment and on your next visit we assure... More 

Calcutta
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 19, 2014

I stayed at the hotel between 17 - 19 Nov. I'll have to agree that the location is fantastic and the rates are very reasonable. The hotel was clean and the staff were attentive. My downers: 1.The hotel provides you only one small bottle of water per day in the room and it gets tedious having to constantly ask for... More 

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for the points mentioned on the hotel and we are most thankful for the valuable feedback. Your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected. Looking forward to seeing you soon. Warm... More 

Kolkata (Calcutta), India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 26, 2014

I was on a business trip and stayed there for quite a long time. Located at Ballard estate right opposite the reliance headquarters, probably one of the most costliest areas in Mumbai, the rates are very very good. Huge rooms, with an equally nice washroom this can definitely be a place to stay when one visits Mumbai. 5 mins from... More 

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Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel to go an extra mile. On behalf of my... More 

Auckland, New Zealand
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2014

I have just enjoyed another stay at the Grand. Its a great place to stay in Fort Mumbai for a reasonable price. The staff are friendly and professional. The rooms are very clean and spacious. And its a great location. Its a safe and quiet part of town - tree lined streets and home mostly by a mixture of elegant... More 

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Grand1926, Manager at Grand Hotel, responded to this review

Greetings from Grand Hotel, Mumbai ! Thank you again for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and we are glad you enjoyed the room interiors, staff friendliness and experience. On behalf of my team, I once again thank you and look forward to welcoming you again. Warm Regards, More 

New Delhi, India
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 2, 2014

We travelled as a family of four last week and stayed for one day and night at Grand Hotel. This hotel came as a surprise in how clean, comfortable and well appointed both the rooms were. The air conditioner worked vigorously, the linen was very fresh and pleasant, the room almost too big for two people, the bathroom adequate and... More 

Was this review helpful? Yes 3
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your valuable time taken to elaborately tell us about your experience.We have since noted your feedback and are taking corrective action at our end. We are currently in the process of renovating our corridors and exterior facade of the building, which may explain why it may have caught dust... More 

Tuckahoe, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2014

This is an old hotel which has been modernized. My room was a nice size. The Room safe worked as expected, unlike other hotels where the save had been locked shut. The bed was firm, which bothered my back a bit, but the staff gave me 6 pillows to make the bed softer. The staff was excellent they really did... More 

Was this review helpful? Yes 1
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. It gives me great joy that we succeeded in making your stay a memorable one. On behalf of my team, I Once again thank you and look forward to welcoming you... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 25, 2014 via mobile

I chose the Grand Hotel for its location and old world charm and was not at all disappointed. Very clean and well appointed rooms, good bathroom and excellent and friendly staff - especially the two young Bengali men on my first morning at breakfast plying me with the most delicious spring rolls!! The Ballard District was lovely ro walk around... More 

Was this review helpful? Yes
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and I'm glad you enjoyed room cleanliness, interiors, staff friendliness and experience. Comments like these motivate everyone at the Grand Hotel, Mumbai to go an extra mile. On behalf of my team, I Once again thank you and... More 

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Additional Information about Grand Hotel

Address: 17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel 3*
Number of rooms: 69
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