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Grand Hotel

3.0 of 5 17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
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72 reviews from our community

Traveler rating
    9
    32
    17
    7
    7
See reviews for
9
21
17
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chennai (Madras), India
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

This hotel is almost a 100 years old and it feels the same once you get inside and are using the stairs or the elevator.. The rooms however have been completely furnished and are excellent. However the complimentary breakfast is very limited in items and is not that great in taste either. Similarly with the dinner or lunch, the menu... More 

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel , Mumbai ! Thank you for your valuable time taken to tell us about your experience and we are most thankful for the valuable feedback. We have since noted your feedback and are taking corrective action at our end.. We are currently in the process of refurbishment and on your next visit we assure... More 

Calcutta
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 19, 2014

I stayed at the hotel between 17 - 19 Nov. I'll have to agree that the location is fantastic and the rates are very reasonable. The hotel was clean and the staff were attentive. My downers: 1.The hotel provides you only one small bottle of water per day in the room and it gets tedious having to constantly ask for... More 

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for the points mentioned on the hotel and we are most thankful for the valuable feedback. Your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected. Looking forward to seeing you soon. Warm... More 

Kolkata (Calcutta), India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2014

I was on a business trip and stayed there for quite a long time. Located at Ballard estate right opposite the reliance headquarters, probably one of the most costliest areas in Mumbai, the rates are very very good. Huge rooms, with an equally nice washroom this can definitely be a place to stay when one visits Mumbai. 5 mins from... More 

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel to go an extra mile. On behalf of my... More 

Auckland, New Zealand
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2014

I have just enjoyed another stay at the Grand. Its a great place to stay in Fort Mumbai for a reasonable price. The staff are friendly and professional. The rooms are very clean and spacious. And its a great location. Its a safe and quiet part of town - tree lined streets and home mostly by a mixture of elegant... More 

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Greetings from Grand Hotel, Mumbai ! Thank you again for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and we are glad you enjoyed the room interiors, staff friendliness and experience. On behalf of my team, I once again thank you and look forward to welcoming you again. Warm Regards, More 

New Delhi, India
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 2, 2014

We travelled as a family of four last week and stayed for one day and night at Grand Hotel. This hotel came as a surprise in how clean, comfortable and well appointed both the rooms were. The air conditioner worked vigorously, the linen was very fresh and pleasant, the room almost too big for two people, the bathroom adequate and... More 

Was this review helpful? Yes 3
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your valuable time taken to elaborately tell us about your experience.We have since noted your feedback and are taking corrective action at our end. We are currently in the process of renovating our corridors and exterior facade of the building, which may explain why it may have caught dust... More 

Tuckahoe, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2014

This is an old hotel which has been modernized. My room was a nice size. The Room safe worked as expected, unlike other hotels where the save had been locked shut. The bed was firm, which bothered my back a bit, but the staff gave me 6 pillows to make the bed softer. The staff was excellent they really did... More 

Was this review helpful? Yes 1
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. It gives me great joy that we succeeded in making your stay a memorable one. On behalf of my team, I Once again thank you and look forward to welcoming you... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 25, 2014 via mobile

I chose the Grand Hotel for its location and old world charm and was not at all disappointed. Very clean and well appointed rooms, good bathroom and excellent and friendly staff - especially the two young Bengali men on my first morning at breakfast plying me with the most delicious spring rolls!! The Ballard District was lovely ro walk around... More 

Was this review helpful? Yes
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and I'm glad you enjoyed room cleanliness, interiors, staff friendliness and experience. Comments like these motivate everyone at the Grand Hotel, Mumbai to go an extra mile. On behalf of my team, I Once again thank you and... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2014

We stayed at the Grand Hotel for two nights and must say that the rooms are very comfortable. The staff are friendly and helpful and that the food in the restaurant was very good. The hotel is in an excellent location for sightseeing and just a short stroll to the train station. Yes the building could do with a lick... More 

Was this review helpful? Yes 1
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Sir, Greetings from Grand Hotel , Mumbai ! Thank you for your kind words about the hotel and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel. We look forward to welcoming you back soon and rest assured,... More 

Mumbai
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 23, 2014

If you like to be woken up at 6:15 in the morning for a water bill of the night before, have no hot water when you arrive tired late at night and the 'harbour' view is looking out over the back of the sea cargo customs house and a lot of smokey grey cranes and pipes.. Definitely not worth the... More 

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel ! Thank you for your valuable time taken to tell us about your experience. On further analysis of your misunderstanding of our room category we would like to address your misconception that our Harbour View rooms are an appropriate description of rooms which indicate rooms facing the harbour which consists of sea cargo and... More 

Oslo, Norway
Top Contributor
81 reviews 81 reviews
27 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 3, 2014 via mobile

Staff is really friendly and the location is in a quiet neighborhood, - this is a bit run down hotel, but it has a hairdryer, sorround sound system, port view and a fitness room. The restaurant was not all that bad, we read some reviews before eating there and we did not share the opinion. Food was better than the... More 

Was this review helpful? Yes
grandhotelmumbai, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your valuable suggestions will definitely help us address areas of concern. On behalf of my team, we look forward to welcoming you back soon and rest assured, we shall ensure all personal care... More 

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Additional Information about Grand Hotel

Address: 17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel 3*
Number of rooms: 69
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