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Grand Hotel

17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
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80 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Vancouver, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 24, 2015

I'm kind of budget conscious on my travels and this hotel offered great value for money in a very convenient location. The room that I got was spacious and the hotel staff were great. The wifi worked well and the upkeep of this colonial gem was good. I really enjoyed my stay in this hotel. I can't really point to... More 

Was this review helpful? Yes 2
Grand1926, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your positive & kind words about the hotel facilities and the services offered by my team and we are most thankful for the valuable feedback. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care It gives us great joy that we succeeded in making your stay a... More 

Mumbai (Bombay), India
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 22, 2015

nice place to stay for business as well as personal or family trips. The room cost includes buffet breakfast. Extra person charges are there which comes along with the inclusion of breakfast for the extra person.

Was this review helpful? Yes 2
Grand1926, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care Warm Regards, More 

Brighton, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 17, 2015

Hotel built in 1923 very close to the railway station but not on top. Not a great district but what a find nothing was to much trouble for the staff. Special mention to Dexter the manager what a great caricature great humour great service. It's a small and historic hotel has all the facilities one could wish for even a... More 

Was this review helpful? Yes 2
Grand1926, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your comments have given us immense satisfaction and i'm glad you enjoyed the room interiors, staff friendliness and experience. It us great joy that we succeeded in making your stay a memorable... More 

London, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed February 3, 2015

Hotel location is good, about 20 minute walk to the Gateway of India. The room I had was very dark, and, because of the age of the hotel, it was incredibly noisy. The wifi in the room didn't work at all and annoyingly didn't stay logged in in reception. Didn't get my loo roll topped up and the hairdryer blew... More 

Was this review helpful? Yes 3
Grand1926, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you for your valuable time taken to tell us about your experience.We have since noted your feedback and are taking corrective action at our end. We have made amends to the issues faced by you during your stay and have made a commitment to prevent these unforeseen occurrences to happen again, also... More 

Travelers are raving about these Mumbai (Bombay) hotels

Colombo, Sri Lanka
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 27, 2015

This hotel was a good deal for the price. Room was very nice and clean. Bed reasonably comfortable but pillows were terrible. I offered them feedback on that at checkout. Very big room and bathroom. Service friendly and front desk staff pleasant. Quiet area with no traffic noise. Small balcony with a boring view. The area is quite deserted at... More 

Was this review helpful? Yes 3
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. We have since noted your feedback and are taking corrective action at our end. On behalf of my team, I Once again thank you and look forward to welcoming you again. Regards, More 

London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 18, 2015

Good value in an overpriced city. The hotel is in the quiet and leafy Ballards Estate area, walking distance or short drive to most of the places tourists want to go. The room and bathroom were clean and spacious, though not luxurious. Breakfast wasn't a highlight, but perfectly adequate, with cereal, toast, papaya and hot Indian dishes. Not much in... More 

Was this review helpful? Yes 3
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your kind words about the hotel and the services offered by my team. Comments like these motivate everyone at the Grand Hotel, Mumbai o go an extra mile. On behalf of my team, I Once again thank you and look forward to welcoming you again. Regards. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 13, 2015

Very Grand Hotel as the name suggests! It's old fashioned and very charming, our room was huge and though it lacked a proper window, it did have two sofas and a sitting area! Enjoyed our stay, very authentic old hotel. Food was fine, ate one dinner there which was pretty good, breakfast was a bit on the bland side though.

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. We look forward to welcoming you back soon and rest assured, we shall ensure all personal care Warm Regards, More 

Chennai (Madras), India
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 25, 2014

This hotel is almost a 100 years old and it feels the same once you get inside and are using the stairs or the elevator.. The rooms however have been completely furnished and are excellent. However the complimentary breakfast is very limited in items and is not that great in taste either. Similarly with the dinner or lunch, the menu... More 

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel , Mumbai ! Thank you for your valuable time taken to tell us about your experience and we are most thankful for the valuable feedback. We have since noted your feedback and are taking corrective action at our end.. We are currently in the process of refurbishment and on your next visit we assure... More 

Calcutta
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 19, 2014

I stayed at the hotel between 17 - 19 Nov. I'll have to agree that the location is fantastic and the rates are very reasonable. The hotel was clean and the staff were attentive. My downers: 1.The hotel provides you only one small bottle of water per day in the room and it gets tedious having to constantly ask for... More 

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for the points mentioned on the hotel and we are most thankful for the valuable feedback. Your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected. Looking forward to seeing you soon. Warm... More 

Kolkata (Calcutta), India
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 26, 2014

I was on a business trip and stayed there for quite a long time. Located at Ballard estate right opposite the reliance headquarters, probably one of the most costliest areas in Mumbai, the rates are very very good. Huge rooms, with an equally nice washroom this can definitely be a place to stay when one visits Mumbai. 5 mins from... More 

Was this review helpful? Yes
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel to go an extra mile. On behalf of my... More 

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