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3.0 of 5 Hotel   |   17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
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62%
Ranked #113 of 364 hotels in Mumbai (Bombay)
A recent review
4 of 5 stars reviewed 5 days ago
Ritaban1988 Kolkata (Calcutta), India
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  • Reviews (70)
  • Photos (33)
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  • Room tips (11)
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70 people have reviewed this hotel

Traveler rating
    9
    32
    15
    7
    7
See reviews for
9
21
17
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Kolkata (Calcutta), India
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 5 days ago NEW

I was on a business trip and stayed there for quite a long time. Located at Ballard estate right opposite the reliance headquarters, probably one of the most costliest areas in Mumbai, the rates are very very good. Huge rooms, with an equally nice washroom this can definitely be a place to stay when one visits Mumbai. 5 mins from... More

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Auckland, New Zealand
2 reviews
4 of 5 stars Reviewed June 6, 2014

I have just enjoyed another stay at the Grand. Its a great place to stay in Fort Mumbai for a reasonable price. The staff are friendly and professional. The rooms are very clean and spacious. And its a great location. Its a safe and quiet part of town - tree lined streets and home mostly by a mixture of elegant... More

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Grand1926, Manager at Grand Hotel, responded to this review

Greetings from Grand Hotel, Mumbai ! Thank you again for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and we are glad you enjoyed the room interiors, staff friendliness and experience. On behalf of my team, I once again thank you and look forward to welcoming you again. Warm Regards, More

New Delhi, India
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 2, 2014

We travelled as a family of four last week and stayed for one day and night at Grand Hotel. This hotel came as a surprise in how clean, comfortable and well appointed both the rooms were. The air conditioner worked vigorously, the linen was very fresh and pleasant, the room almost too big for two people, the bathroom adequate and... More

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Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your valuable time taken to elaborately tell us about your experience.We have since noted your feedback and are taking corrective action at our end. We are currently in the process of renovating our corridors and exterior facade of the building, which may explain why it may have caught dust... More

Tuckahoe, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2014

This is an old hotel which has been modernized. My room was a nice size. The Room safe worked as expected, unlike other hotels where the save had been locked shut. The bed was firm, which bothered my back a bit, but the staff gave me 6 pillows to make the bed softer. The staff was excellent they really did... More

Was this review helpful? Yes 1
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Your comments have given us immense satisfaction and I'm glad you enjoyed the well spread breakfast, room interiors, staff friendliness and experience. It gives me great joy that we succeeded in making your stay a memorable one. On behalf of my team, I Once again thank you and look forward to welcoming you... More

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 25, 2014 via mobile

I chose the Grand Hotel for its location and old world charm and was not at all disappointed. Very clean and well appointed rooms, good bathroom and excellent and friendly staff - especially the two young Bengali men on my first morning at breakfast plying me with the most delicious spring rolls!! The Ballard District was lovely ro walk around... More

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grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your valuable time taken to tell us about your experience. Your comments have given us immense satisfaction and I'm glad you enjoyed room cleanliness, interiors, staff friendliness and experience. Comments like these motivate everyone at the Grand Hotel, Mumbai to go an extra mile. On behalf of my team, I Once again thank you and... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2014

We stayed at the Grand Hotel for two nights and must say that the rooms are very comfortable. The staff are friendly and helpful and that the food in the restaurant was very good. The hotel is in an excellent location for sightseeing and just a short stroll to the train station. Yes the building could do with a lick... More

Was this review helpful? Yes 1
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Sir, Greetings from Grand Hotel , Mumbai ! Thank you for your kind words about the hotel and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel. We look forward to welcoming you back soon and rest assured,... More

Mumbai
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 23, 2014

If you like to be woken up at 6:15 in the morning for a water bill of the night before, have no hot water when you arrive tired late at night and the 'harbour' view is looking out over the back of the sea cargo customs house and a lot of smokey grey cranes and pipes.. Definitely not worth the... More

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
grandhotelmumbai, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel ! Thank you for your valuable time taken to tell us about your experience. On further analysis of your misunderstanding of our room category we would like to address your misconception that our Harbour View rooms are an appropriate description of rooms which indicate rooms facing the harbour which consists of sea cargo and... More

Oslo, Norway
Top Contributor
74 reviews 74 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 3, 2014 via mobile

Staff is really friendly and the location is in a quiet neighborhood, - this is a bit run down hotel, but it has a hairdryer, sorround sound system, port view and a fitness room. The restaurant was not all that bad, we read some reviews before eating there and we did not share the opinion. Food was better than the... More

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grandhotelmumbai, Front Office Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your valuable suggestions will definitely help us address areas of concern. On behalf of my team, we look forward to welcoming you back soon and rest assured, we shall ensure all personal care... More

Brisbane, Australia
Top Contributor
89 reviews 89 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 3, 2014

Fantastic location and excellent staff. The hotel is old but the rooms are very spacious and the plumbing works and you are very well taken care of. We never had to ask for anything, they provided daily water, a newspaper and were always smiling.

Was this review helpful? Yes
grandhotelmumbai, General Manager at Grand Hotel, responded to this review

Dear Guest, Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel to go an extra mile. On behalf of my team, I Once again thank you... More

Vadodara, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 1, 2013

Excellent Location for business trip specifically in south Mumbai. Very good locality. Peaceful place but in heart of the city. But is this enough ? not so good quality of food with very limited choices... complimentary breakfast is something you can always avoid without any loss.. as its of zero value. Rooms are very big.. but the room which was... More

Was this review helpful? Yes
Management response:

Dear Guest, Thank you for your valuable time taken to tell us about your experience. Your valuable insight of our inadequacies will definitely help us address the areas of concern and will most certainly help us restructure and synergize the processes to the levels expected. Looking forward to see you soon as rest assured you will see a marked improvement.... More

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Additional Information about Grand Hotel

Address: 17 SSR Marg Ballard Estate | Ballard Estate, Mumbai (Bombay) 400001, India
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel 3*
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33 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Class
Official Description (provided by the hotel)
Behind the magnificent stone facade lie luxuriously appointed rooms and suites, aesthetically designed conference halls, a gourmet restaurant, thirst quenching bar, amongst other conveniences. Each one is simply yet tastefully decorated. However, it is service more than architecture, which ensures that or customers always return with a smile. Our philosophy is dedicated wholly to customers comforts. Well attired attendants to fresh flowers and good food that transform intimate dinner into Grand memories.Grand Hotel offers various amenities like 24 hour room service , quick check-outs and a central location. Ringed by the port and naval establishments on one side, the land fans our from here to encompass the city's major government and civic centres. Railways, post & telegraphs, art galleries, the museum and other important establishments lie within close proximity of an arc of a mere kilometre of Ballard Estate.Grand Hotel is centrally located in the heart of Ballard Estate which is one of the commercial hubs of Mumbai. ... more   less 
Number of rooms
69

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