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All 390 Mumbai (Bombay) hotels

ITC Grand Central

5.0 of 5 Hotel   |   287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
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Ranked #29 of 390 Hotels in Mumbai (Bombay)
A recent review
5 of 5 stars Reviewed March 7, 2013
anirmukerji Bangalore
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806 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for ITC Grand Central
See the most recent reviews
Bangalore
Top Contributor
62 reviews 62 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 7, 2013

The ITC hotels are known for outstanding service and this hotel continues to deliver excellent service. No surprise hotel, everything works as clock work, good breakfast, good room service. The room service came in time, the food was good. Rooms were clean and spacious

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, It is heartening to note that services provided by the team were appreciated by you; it was our pleasure to have been of service to you. Team ITC Grand Central, Mumbai thank you for your gracious comments and we look forward to the opportunity of welcoming you back soon. Best regards, Hotel Management More

Johnston, Rhode Island
2 reviews
5 of 5 stars Reviewed March 6, 2013

I feel this hotel provides amazing support at the concierge and front desk. I have stayed in a number of hotels throughout India and the staff at this hotel tops them all. I especially would thank Gaurav and Nestor for their help on my most recent trip. I have stayed in this hotel on my past three trips and I... More

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for taking the time to share such a wonderful feedback on Trip Advisor. Your kind words of appreciation, has been shared with the Concierge Team at the hotel and your words of praise would be a great source of inspiration to them. We thank you for your recommendation and look forward to your continued visits. Best... More

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed March 4, 2013

A visit to Mumbai is not complete, without having a meal at this restaurant. The Clay Ovens, and the Frontier cuisine is something to relish. The Dal Bukhara is an all time favorite. Their Breads, from the Tandoor also also superlative. The Falooda Kulfi comes out as the best dessert!

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai!! We deeply appreciate your comments on our signature Indian restaurant Kebabs & Kurries, which showcases unique heritage cuisine of India fine-tuned through years of research by the celebrated chefs of ITC Hotels. Thank you for your recommendation, we truly value your patronage and look forward to welcoming you back in your future... More

Chandigarh
Top Contributor
50 reviews 50 reviews
35 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed March 3, 2013

Business visit, 2 nights. Checkin and checkout both prompt and efficient. All features of a 5 star luxury hotel. Cleanliness, service and breakfast were all exceptional. Would definitely prefer to stay here again in the future.

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for your gracious compliments. We are delighted to know that you had a pleasant stay with us. We thank you once again for your recommendation and look forward to the pleasure of your continued visits. Best regards, Hotel Management. More

Mumbai
2 reviews
5 of 5 stars Reviewed March 3, 2013

I have spent many nights at ITC Grand Central in the last 5 years. I was there for more than a month during mid 2012 before I moved into my own apartment in Mumbai. I was treated with a surprise going away party. The staff prepared a wonderful cake that said “ITC will miss you”. I was also gifted a... More

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for taking the time to share such a wonderful feedback on Trip Advisor. Your recognition of our services, are appreciated by all of us. Thank you once again for your recognition and we look forward to the pleasure of your continued visits. Best regards, Hotel Management. More

Baltimore, MD, USA
Top Contributor
84 reviews 84 reviews
30 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed March 2, 2013

Stayed at the ITC Grand Central for 5 days on business. This is a return trip, as I stayed here in 2011, as well. Arrival is typical of upscale Indian hotels...lots of security, checkpoints and an efficient, if somewhat confused baggage scan and metal detector setup outside. The car drop-off rea is tight and often busy, so watch your doors... More

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for sharing your experience with us on Trip Advisor. We have noted your observation and truly regret your experience as reported in your review and assure you that the services experienced by you are not representative of our standards. Thank you for your comments on the beauty of the hotel.... More

ON
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2013

Very enjoyable stay. The staff were very friendly & accomodating. Between the time we made our reservation & actually stayed at the hotel, the check in time changed (from noon to 2.00 pm). We were not notified of this change. Further, there was some misunderstanding re our airport pickup so we had to take a cab (travellers beware: we were... More

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for sharing your experience with us on TripAdvisor. We are very happy to learn that your stay with us was enjoyable and memorable. However, we have noted your observations and are addressing the same. We look forward to welcoming you back to ITC Grand Central, Mumbai in your future visits.... More

New Delhi, India
1 review
5 of 5 stars Reviewed February 26, 2013

A cool & memorable experience. Mumbai is a cool city developed at sea beach & having all natural bliss. ITC Grand Central is a great option for family, friends & business people. My visit was official. I visited top floor from where sea was looking like silver drops are shining & buildings were just fantabulous. Services offered by hotel staff... More

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for taking the time to share with us such a wonderful review on Trip Advisor. We are glad that we could make your trip memorable. It is a continuous endeavor to offer our guests-indigenous, luxury experiences through our commitment to quality service. We thank you for your comments on our... More

Bangalore, India
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2013

During my frequent business trips to Mumbai, I always stay at ITC Grand Central and it has always been a pleasure. Check in takes 3 minutes and check out about 2 mins. Rooms and facilities as always are top notch and the care taken to pamper the business traveler are thoughful indeed - especially the pillow and mattress menu and... More

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is heartening to note that our services provided by the team, room, location and our food & beverage were appreciated. It was our pleasure to have been of service to you. It is a... More

Jerusalem, Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 24, 2013

I've stayed here often and always enjoy my visit. The hotel is convenient to work, comfortable, and clean. The staff is helpful and friendly. My only complaints are the quality of the food in the restaurant. The breakfast is nice; however the lunch / dinner options are not good. As someone with allergies to feathers - I really appreciate that... More

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us. It is most unfortunate that you have reported us on the quality of food at our restaurants especially,... More

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Additional Information about ITC Grand Central

Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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