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ITC Grand Central

Certificate of Excellence
5.0 of 5
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287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
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1 room 1 guest
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ITC Grand Central
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1,032 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 2 days ago NEW

I am staying in this hotel for almost 2 months now and the staff is really awesome. They Staff made sure things are all sorted out for me and they knew me and my preferences. I want to thank all of them for their smiles\Greetings which takes away my worries and burden out of my mind. When my Wife and... More 

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Mumbai (Bombay), India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at ITC Grand Central Hotel in Mumbai for three nights from August 21st to 24th, 2015 to celebrate our 53rd Wedding Anniversary. I was surprised by the Hotel on its own took extreme care and bestowed it's affection on the aged couple like me and my wife to upgrade our accommodation to an excellent and very comfortable suite,... More 

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for this lovely feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Thank you for sharing your feedback with us on TripAdvisor. The team will be extremely happy... More 

Canada
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I''ve been coming here regularly on business for 2 years. The service is always wonderful, the rooms clean and just overall it is a pleasurable experience to know the consistency is there in terms of quality and service.

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us on TripAdvisor.It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. We greatly value your patronage and look forward to welcoming you back to ITC Grand... More 

New Delhi, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

I had been to Mumbai on a short one day business trip and stayed at the hotel. Its location is excellent and services are wonderful. Rooms are comfortable to relax and refresh the tiredness of journey. Staff is also pretty helping. Food was delicious. ..

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us on TripAdvisor.It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. We greatly value your patronage and look forward to welcoming you back to ITC Grand... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 4 days ago NEW

ITC Mumbai has great hospitality in their service. Guest well taken care with great smiles by all staff from the security personnel to managers. Security is good and strict as each time we are scanned. Fine and dine is great in its restaurants. It is a must you should experience your stay here when in Mumbai. Do not miss it,... More 

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us on TripAdvisor.It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. We greatly value your patronage and look forward to welcoming you back to ITC Grand... More 

Level Contributor
121 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We went for dinner here in their Indian Cusine restaurant by name K&K (Kebabs & Kuries). The hotel as well as the restaurant is huge, considering its location one could not expect such a big place in that area. But being an ITC property the place has to huge like any thing. It has huge lobby waiting area with gold... More 

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us on TripAdvisor. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful experience with us. We greatly value your patronage and look forward to welcoming you back to ITC... More 

Doha, Qatar
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is quite at a good location. The service is really good and I really loved the eating options available hotel. The hotel only problem that I feel is that its in really in need of a renovation, specially the rooms, I stayed in the suite, although the room was nice but the whole feel of the room was... More 

Was this review helpful? Yes 1
Mumbai
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was here for a 5 days and experienced amazing stay and hospitality. It was a mix of family and work trip. The location is very convenient with lots of options to wine and dine within and nearby the hotel. Also places like Phoenix mill are 10 minutes away. However the only reason I would give a low rating to... More 

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Chennai
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

If you are planning to book a towers room considering your room experience in other ITC hotel, I would recommend don't waste money and consider booking standard class. A shower cubical is the only extra feature in the towers category. The room is very basic as compared to the other ITC hotels. The privacy and clean my room buttons have... More 

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us. We have noted your observations and the matters have been taken up with the concerned departments to ensure that we are able to offer excellent service to our guests. I am confident that you will see a marked improvement on your next stay with... More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed 1 week ago

As always ITC Grand Central provides a great experience. The facilities, the food and the travel desk are all great. I was always greeted by Guest Relations (Kanchan Dhiman) with a warm and lovely smile. Everything is done with a personal touch. Thanks for a great stay! I will continue to stay here on my visits to Mumbai.

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