We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

ITC Grand Central

5.0 of 5
Hotel website
Hotel deals
287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Special Offer
Internet Only Rates !
ITC Grand Central
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Ranked #23 of 391 Hotels in Mumbai (Bombay)
A recent review
Write a Review

914 reviews from our community

Traveler rating
    528
    283
    67
    22
    14
See reviews for
115
104
90
543
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (914)
  • Mar-May only
    (228)
  • Jun-Aug only
    (209)
  • Sep-Nov only
    (222)
  • Dec-Feb only
    (255)
All months
mumbai
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We visited Kebabs & Kurries for dinner & the food, the service was all very very good. I probably dont see the need to visit "Peshwari" all the way in Sahar, IT Grand central has matched up right to the Peshwari standards. A special mention & appreciation for Bharat.

Was this review helpful? Yes
Bengaluru (Bangalore), India
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at this property last week, it is a very nice Hotel with good exteriors a very fine lobby, good restaurant BUT rooms have much to improve. I stayed in room 2409, in their Tower block. Check in was smooth, but no information sheet of what is inclusive in the room tariff is given, this is normally done in most... More 

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your valuable feedback on the team and service of the hotel. At ITC Grand Central, we strive to provide our guests with excellent service. We have made a note of your observations and they will be looked into. I assure you that you will be given nothing short of... More 

New York
Contributor
13 reviews 13 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Short stay here-Culinary experience package- paid for their second most expensive room (so I expected good service) Tip- Stick with Oberoi or Taj, when in India pros- excellent breakfast buffet and the staff at the breakfast room is great, clean room. cons- Front desk staff and their managers need to be trained. The terms and conditions of the package are... More 

Was this review helpful? Yes 4
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your valuable feedback with us. We deeply regret the inconvenience caused to you. Your feedback has been shared with the team and profer our sincere apology for the same. I assure you that greater care will be taken in the future to avoid such incidents. We sincerely hope... More 

San Francisco, California
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a lovely hotel to stay if you are going to be spending time in Central Mumbai. It's (relatively) easy to get to many areas including Nariman Point and Colaba and other prime areas. The staff is outstanding. The breakfast is very good. Just wonderful The roof deck is spectacular. Really the only thing I would point out about... More 

Was this review helpful? Yes 2
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! Thank you for sharing your valuable feedback with us. It is a matter of concern for us that your recent stay with us was not upto the quality experience that we strive to offer at all times. We have noted your important feedback and we assure you that we shall address the... More 

Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have stated at this hotel about 10 times in the past 16 months, and rate it very high overall. the hotel is clean, the rooms are large, and the service is excellent. The Asian restaurant is outstanding in terms of food quality and service, but this is in keeping with the hotel overall.

Was this review helpful? Yes 2
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your valuable feedback with us. Please know that it is our absolute pleasure to welcome you each time. I am delighted to know that you enjoyed the warm accommodation, gracious service and range of dining experiences that we strive to offer here. We look forward to your continued... More 

Calgary, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the ITC Grand Central for 6 weeks in 2012, and are here again for 3 weeks, which we are close to completing. Excellent staff, from the concierge, front desk and Guest Relations Executives, Point of View & Hornby's Pavilion, and the other restaurants, as well as laundry and housekeeping.....I really do not have any words to express... More 

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your feedback further to your recent stay with us and recommending it to fellow TripAdvisor users. I am glad to know that you enjoyed the room accommodation and services provided. The entire team joins me in thanking you for your kind words of appreciation. We look forward to your... More 

Senior Contributor
22 reviews 22 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel. Well located and connected. The staff is very courteous. Only suggestion is that wi-fi should not be chargeable. In today's day and age, free wi-fi in hotels and airports have become a basic provision. Hope this changes soon.

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your positive feedback further to your recent stay with us. I am glad to know that you enjoyed the room accommodation and the locational advantage. I look forward to welcoming you back. Warm regards, Kuldeep Bhartee General Manager, ITC Grand Central More 

Nelson, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Great central mumbai location. Comfortable bed,air conditioned room, large bathroom with shower over the bath,in room safe,tea coffee and mini bar. Breakfast is a delicious buffet of huge variety as is dinner. Perfect.

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your positive feedback further to your recent stay with us. I am delighted to know that you enjoyed your stay with us and appreciate your recognition of the efforts by the hotel. I do hope you will visit us again and look forward to welcoming you back. Warm regards,... More 

Gravesend
Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for three nights and couldn't have asked for better. Staff amazing helpful, we had a tower room with a great view, and facilities were top notch. Our flight landed at 8am so let us check in early (10am) and gave us breakfast. I would highly recommend this hotel. I know it's slightly out from Coloba area but only ten... More 

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. It is a delight to know that you had a relaxed and comfortable stay with us. We look forward to the pleasure of welcoming you back soon. Warm regards,... More 

Senior Contributor
38 reviews 38 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best located Deluxe hotel in Mumbai and it doesn't limit only to this. In Mumbai locale play very crucial role so to know and get the right option for travelers on Business is important. ITC Grand sport the best of everything. May it be location, ambience, restaurants, elite shop for apparels as Wills or the best taste... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question

218 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (203)
Viewed
Room/suite (47)
Viewed
Hotel & grounds (63)
Viewed
View from room (15)
Viewed
Pool/beach area (11)
Viewed
Bathroom (11)
Viewed
Business center/function rooms (9)
Viewed
Dining (12)
Viewed
Family/play areas (1)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (2)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question