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ITC Grand Central

Certificate of Excellence
5.0 of 5
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287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
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2 nights / 3 days
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ITC Grand Central
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1,183 Reviews from our TripAdvisor Community

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Toronto
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I had the pleasure of recently staying at the ITC Grand Central hotel . The hotel has a great feel to it , a combination of Indian and old British charm , you definitely feel as if your in India ! I would like to make special note of the fantastic guest relations as exhibited by all at the hotel... More 

Helpful?
Thank Brad M
Gurgaon, India
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

Gaps start when you check In as they are not prepared for your preferences even when this is your 10th visit to them. The Room service butler before serving is more keen to get his check signed & eager to take his tray back before you have picked your cup of tea. at check out the team is again unprepared... More 

Review collected in partnership with ITC hotels

Helpful?
Thank udaiwal
Bhubaneswar, India
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

True class... This hotel is the limousine of hotels in India at Mumbai... ITC name says it all... All perfect and classy in terms of service,rooms,wifi,food and hospitality. Rooms are super clean and maintained... After TAJ, ITC is the only name that comes in the list. Location is good,centralized. Cost factor is always there as its one of the best... More 

Helpful?
Thank Ansuman2016
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I had the pleasure of staying at the ITC Grand Central for 2 business trips. One during Christmas 2015, and about a month later in January/February 2016. On the first trip I was greeted and checked in by Shazia, and she made me feel like family. I felt a genuine connection with a genuine person. When I arrived a month... More 

Helpful?
Thank RoggieRog
Singapore, Singapore
Level Contributor
90 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

You know I am never existed when I have to go to India. It is a dirty place, surrounded by a never ending flow of extreme poverty rubbing shoulders with the rich. The entire environment is a push and pull city that lives in a world of uncontrolled chaos. I guess I should work for the Indian Tourism Board hey.... More 

Helpful?
Thank The Edition W
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I usually avoid large hotels, particularly high-rise buildings, but staying at the ITC Grand Central was an unexpected pleasure. It was extremely comfortable, beautifully furnished, and the staff couldn't have been more helpful. Admittedly I was only there for one night, and on a business trip, but it was a memorable experience. The hotel was only built about ten years... More 

Helpful?
Thank Belinda-India
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your feedback further to your recent stay with us and recommending it to fellow TripAdvisor users. I am glad to know that you enjoyed the hospitality and services provided. It is feedback such as these that motivates us to go that extra mile and provide the best to our... More 

Dubai, United Arab Emirates
Level Contributor
91 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The ITC Grand Central is one of my hotels of choice when in India, if I wish to stay at a Starwood Group hotel. The hotel is not perfect, but they try hard to get things done well and fix issues which occur. The Executive Lounge staff need better training and professionalism. Be careful, they will NOT inform you when... More 

Helpful?
Thank DXB_Mike
Hyderabad, India
Level Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

What strikes you most about this hotel is how cramped it is for a business hotel located in a very central and strategic location - equidistant to SOBO and suburbs like Andheri.. We landed with a team of 16 and there was no space to keep our luggage and the check in took quite sometime..Even the coffee shop is too... More 

Helpful?
Thank PSPuvacha
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your valuable feedback with us. We deeply regret the inconvenience caused to you. Your feedback has been shared with the team and assure you that greater care will be taken to avoid such incidents. We will ensure a superlative experience for you next time. Warm regards, Kuldeep Bhartee... More 

Chennai (Madras), India
Level Contributor
110 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the ITC Grand Central Mumbai last month for a night. I arrived at the hotel around 1130am. The lobby was very crowded with lot of people checking out. The front office staff looked hassled running here and there. I waited at the lobby patiently as I did not have any urgent work coming up. In about 20... More 

Helpful?
Thank SameerSultan
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

The Lion In Winter, held at the ITC Grand Central, is one of the best plays I ever had the pleasure of watching. The ballroom setting made it a beautiful place for the play. The play combines drama, tragedy, comedy, great dialogues and great performances. It also captures the complexity of various emotions and relationships and various situations at hand.... More 

Helpful?
Thank abigail b
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! Thank you very much indeed for sharing your experience with us on Trip Advisor. It is wonderful to learn of your cherishing experience whilst in our care. The team at ITC Grand Central is indeed committed to quality service and your appreciation of our facilities and services is heartening to note. It... More 

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