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All 389 Mumbai (Bombay) hotels

ITC Grand Central

5.0 of 5 Hotel   |   287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
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Ranked #30 of 389 Hotels in Mumbai (Bombay)
A recent review
4 of 5 stars reviewed yesterday
AnnisaTong Hong Kong, China
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815 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Top Contributor
53 reviews 53 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Excellent service in taking care what the guests need by offering special arrangement on breakfast and check-out time. Accommodating to the guests request. Very attentive to all the details in decent approach. Irresistible to stay in this hotel. Only issue is no free wifi.

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1 review
2 of 5 stars Reviewed 1 week ago

My SPG Gold Card membership and proximity to business meetings was the only reason for checking into this hotel on 25th Nov 2014. The reception does not recognize SPG members. I was charged for room internet access - while I am entitled for free internet on my SPG Gold membership? The staff at the club (View Point?) on the 30th... More 

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you very much for providing us with your valuable feedback. We sincerely regret the inconvenience caused. I have personally shared your feedback with the team and assure you that greater care will be taken to avoid such incidents. Such feedback help us introspect our systems and procedures and provide our guests... More 

Liege, Belgium
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Modern service in a luxurious building from the Past. It is so close from the idea we could have from an English colonial hotel. The breakfast is just amazing from the price: continental, Indian, Chinese,...

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for taking the time to post your review about your experience on Trip Advisor. I am delighted to learn that you had a memorable stay and enjoyed the food. It is our constant endeavour to provide customer satisfaction and your kind words of appreciation make all our efforts worthwhile. Warm... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 2nights on business in week 1 of December. I had a relatively good checking in experience until I was told that all non smoking rooms are full and I'll have to put up with a smoking room. At the time they promised to send someone to the room to ensure its properly cleaned so there won't... More 

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us. We have noted your observations and the matters have been taken up with the concerned departments to ensure that we are able to offer excellent service to our guests. We look forward to welcoming you back at ITC Grand Central. Warm regards, Kuldeep Bhartee... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel a few times in the past as have many of my friends and family. Each time I have had a great experience. The property is very well maintained and is opulent. From the moment you enter the courtyard to when you enter the rooms. Everything is top notch. The staff are all very friendly,... More 

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. It gives me immense pleasure to learn that we were able to provide you a memorable time during your stay with us. The team at the hotel is delighted to note that you had a comfortable stay with us. Your compliments for our service and food are well received by our team.... More 

Toronto, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is a beautiful facility, owned by the Indian Tobacco Company. It is immaculate and palatial. The staff are outstanding and do their best to anticipate your needs. The breakfasts are impressive. On this trip, I didn't partake of any other meals at the hotel, but I have previously and was not disappointed.

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central! We are delighted to know that you had a wonderful experience in our hotel. Your words of appreciation are a great source of encouragement and motivation for us. We look forward to your next stay with us. Warm regards, Kuldeep Bhartee General Manager, ITC Grand Central More 

New Delhi, India
Contributor
19 reviews 19 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Came back to the ITC Grand Central after quite a long while, and as always it was a real pleasure to be back. The staff were as welcoming as ever and managed to squeeze in a great meal at Shanghai Club. Look forward to coming back soon.

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. It is always a pleasure to welcome you back. The team and I thank you for sharing your feedback with us. We look forward to your next visit at ITC Grand Central. Warm regards, Kuldeep Bhartee General Manager, ITC Grand Central More 

Bengaluru (Bangalore), India
1 review
5 of 5 stars Reviewed 3 weeks ago

Awesome is just not enough for this place. Been here couple of time and everytime i come it feels like home, be the special historical restaurant or the roof top lounge just awesome. Meet Gaurav the manager food and beverage who is always ready to surprice your with his creativity. bye bye mumbai untill i come back next.....:-)

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. It is always a pleasure to receive such compliments. Gaurav and the entire team joins me in thanking you for your kind words. Thank you for the special mention of our restaurants K & K and Shanghai Club. The Point of View, located on the 30th floor, is the hotel’s most exclusive... More 

London
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have stayed in a large number of different high end hotels in Mumbai and tried the ITC Central as a change. It was convenient for the office, with a good central location. The staff at the hotel were very friendly and helpful, and certainly as good as any hotel I have stayed in in Mumbai (with the possible exception... More 

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai Thank you for providing us with your valuable feedback. The team has been trying to get in touch with you. A mail has also been sent to seek more clarity. Looking forward to your revert on the same. Warm regards Hotel Management More 

New Delhi, India
1 review
5 of 5 stars Reviewed 3 weeks ago

My stay at the ITC Grand Central Hotel, Parel was the epitome of Indian Hospitality. The responsiveness of the staff and their sensitivity was not only touching but superlative by any standards of hospitality I have encountered till date. It really cannot get any better - great people, super ambiance, outstanding service, delectable food.....now what more does one want!!??!!

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Your feedback and satisfaction with the hotel is truly humbling. It is our constant endeavor to provide our guests with a memorable time. You can also experience the rejuvenating treatments in our newly renovated Kaya Kalp-The Spa on your next visit to ITC Grand Central. We look forward to your next stay... More 

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Additional Information about ITC Grand Central

Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)
Hotel Style:
#11 Business Hotel in Mumbai (Bombay)
#23 Spa Hotel in Mumbai (Bombay)
#24 Romantic Hotel in Mumbai (Bombay)
#26 Luxury Hotel in Mumbai (Bombay)
#33 Family Hotel in Mumbai (Bombay)

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