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All 364 Mumbai (Bombay) hotels

ITC Grand Central

5.0 of 5 Hotel   |   287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
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ITC Grand Central
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Ranked #29 of 364 hotels in Mumbai (Bombay)
A recent review
5 of 5 stars reviewed yesterday
Tara P Washington
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756 people have reviewed this hotel

Traveler rating
    445
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are at the hotel right now and I must say it is an oasis amidst the hustle and bustle of Mumbai. Even though the hotel is very busy, the staff has gone above and beyond to make us feel at home during our 2 week stay. The Front Desk manager ensured we had a nice, quiet room for our... More

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Zurich, Switzerland
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is extremely pretty, beautiful tall ceilings, elegantly decorated and the employees were very friendly. I felt like Belle walking throughout the Beast's castle at times! The security is tight, and upon entering the carriageway we were both taken to one side and checked for security using gates and our luggage was processed like an airport security check without... More

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Bucharest, Romania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

If you want to feel like a Maharaja than this is the place to go to. Marble is everywhere, richness all around, comfort level undisputed and staff that would do anything to make feel like a king. All in all a great experience.

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Abu Dhabi, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

A well balanced and peaceful hotel in all respect. Truly commendable for the friendly customer service approach of staff from all sections. Value for money. All promises at the time of booking have been taken care including upgraded to suite room. Well attended and provided services even after reaching at the closing time of free buffet breakfast. No major shopping... More

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for providing us with your valuable insights. We are sanguine of your feedback. We look forward to welcoming you back soon. Warm regards Hotel Management More

NRW, Deutschland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

An amazing professional, well trained and extraordinary friendly team pampered us during our one-month stay at the ITC Grand Central. We had a "Suite One" with an accompaning living room and kichenette, which suited our needs. The hotel has an old world charme, though its facilities and rooms are modern and new. The hotel itself was great. The Gym well... More

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai Thank you for providing us with your valuable insights. We are delighted to note that you have appreciated the hospitality displayed by our hotel. We look forward to welcoming you back soon. Warm regards Hotel Management More

Chennai (Madras), India
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Typical ITC Hotel....friendly staff wanting to serve you all the way . Rooms are good ,well maintained and you get the service you are looking far. The restuarants are really good . I loved the breakfast and the food dished out by the Chef Rajan is really homely and he does it with lot of care and love . Always... More

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London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

It was awesome experience with all the comforts and amenities there. Very ingenious and polite staff, excellent & delicious food options. The only downside is the location but overall fantastic hotel for business trips.

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand central, Mumbai Thank you for providing us with your valuable insights. We are delighted to note that you have appreciated the hospitality displayed by our hotel. We look forward to welcoming you back soon. Warm regards Hotel Management More

Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Reception is pathetic. . Response to customer care contact no. is very very poor. breakfast is waste and rooms are not clean. Reception response to telecalls are really really un professional and cheap. ITC sorry, but I will never prefer to stay in ITC in future. Vijay

Was this review helpful? Yes 1
Dhaka City, Bangladesh
Top Contributor
95 reviews 95 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is really grand..the lobby the support staff were super checkin was very smooth The rooms are quite spacious the breakfast restaurant is also excellent. Its expensive but you get what you pay for. If anything only drawback is there not much to do just outside the hotel. But overall a must stay hotel

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai Thank you for providing us with your valuable insights. We are sanguine of your feedback. We look forward to welcoming you back soon. Warm regards Hotel Management More

Hong Kong, China
Contributor
11 reviews 11 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When I first considered staying here on a previous visit to Mumbai, this hotel rated close to the top. Since then it has dropped far down on the list. I decided to stay anyway last week, and regretted it from the moment I checked in. Here's why: 1. Windows are filthy - I realize it is rainy season, but windows... More

Was this review helpful? Yes 3
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Additional Information about ITC Grand Central

Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Grand Central 5*
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#10 Business Hotel in Mumbai (Bombay) #19 Romantic Hotel in Mumbai (Bombay) #23 Spa Hotel in Mumbai (Bombay) #24 Luxury Hotel in Mumbai (Bombay) #31 Family Hotel in Mumbai (Bombay)
Hotel Class
Official Description (provided by the hotel)
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
Number of rooms
242

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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