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ITC Grand Central

Certificate of Excellence
5.0 of 5
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287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
ITC Grand Central
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Ranked #20 of 400 Hotels in Mumbai (Bombay)
Certificate of Excellence
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995 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
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Goa, India
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

The Hotel is situated at about 1 km from Phoenix Mall, Parel. Staff was very friendly and the food was amazing. Kebabs and Kurries, the Indian restaurant with Peshawari Cuisine is one of the highlights.

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! Thank you so much for sharing your experience and for appreciating both the service extended and the facilities of the hotel. This hotel has been conceived as a splendid luxury hotel for the discerning travellers, wonderfully located in the heart of Mumbai offering the best of old Bombay and Mumbai. We strive... More 

Bangalore
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Truly a beautiful hotel: a gem in the ITC Luxury Hotels portfolio. Loved every minute of it and will grab the opportunity of going there again and again. What sets it apart if the gorgeous marble flooring, the exceptional restaurants and the wonderful front office staff. It's a great place to stay.

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us. It is our constant endeavour to serve our guest with best hospitality. I am privileged to be working with a team of highly motivated and committed individuals who have consistently made me proud by looking after our guests so well. We strive everyday to... More 

Nottingham, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Both ITC hotels in Mumbai are outstanding. Superb service, facilities, food etc. I preferred the location of this one as it was quite near (20 mins walk) to two railway stations and right in the centre of Mumbai, meaning relatively easy access to the South. And Parel is such an interesting area in itself. The staff are outstanding. I would... More 

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your feedback further to your recent stay with us and recommending it to fellow TripAdvisor users. I am glad to know that you enjoyed the room accommodation and services provided. It is feedback such as these that motivates us to go that extra mile and provide the best to... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently visited this beautiful hotel in the heart of Mumbai on a lovely Saturday night. This visit was extremely special as it was a surprise from my boyfriend. We were mainly headed there for dinner at their Shanghai Club restaurant. Visiting the ITC Grand Central was a treat in itself, while this little restaurant with it's amazing Chinese cuisine... More 

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us. Your compliments about the staff and your experience delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even... More 

kolkata
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I checked in for a less-than-24-hour stay late on June 27, 2015. This was my second booking/stay at the Grand Central. The fact that I came back for a second visit should tell you that I had liked my first visit last year in October. Anyways, to cut to the chase, the room assigned to me had a stark musty... More 

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your valuable feedback with us. Its very distressing to learn of your experience.We regret for not meeting your expectations on all services which have tarnish a potential flawless stay with us. Your comments & suggestions help us to improve and serve our guest with best hospitality. Your compliments... More 

Gurgaon, India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was staying at ITC Grand Central few days back with my family. It was a small trip to mumbai wherein we decided to stay here. Undoubtedly, Our choice was excellent. This hotel provided us the best of service. Warm welcome and Smooth checkin was ensured by Sarah and Kavita, Thank you ladies. Food was excellent under the supervision of... More 

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us. It is our constant endeavour to serve our guest with best hospitality. I am privileged to be working with a team of highly motivated and committed individuals who have consistently made me proud by looking after our guests so well. We strive everyday to... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've traveled all over the world, and this hotel stands out among the most extraordinary I've visited. My favorite feature was the 'Point of View' lounge on the 30th floor. With a vista overlooking Mumbai, you won't want to miss high tea in the lounge each day at cocktail hour. The second story of the lounge is also a perfect... More 

Was this review helpful? Yes 1
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. It is a delight to know that you had a relaxed and comfortable stay with us. We look forward to the pleasure of welcoming you back soon. Warm regards,... More 

cork
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Amazing ,clean , fresh, lovely breakfast it can take an hour to eat everything, typical Indian experience, lots to choose from, all the restaurant's serve excellent food , the spa treatments are good value, we will be back ,

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! Thank you so much for sharing your experience and for appreciating both the service extended and the facilities of the hotel. This hotel has been conceived as a splendid luxury hotel for the discerning travelers, wonderfully located in the heart of Mumbai offering the best of old Bombay and Mumbai. We strive... More 

Zurich, Switzerland
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel, its amenities and its service are of high standards. Friendly service in the reception area, but also in the restaurants. The rooms match the typical "global" business standards without special charm but with all you need. Notably, the rooms are quiet and windows good to keep the noise level in the room very low despite being in the... More 

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! Thank you so much for sharing your experience and for appreciating both the service extended and the facilities of the hotel. This hotel has been conceived as a splendid luxury hotel for the discerning travellers, wonderfully located in the heart of Mumbai offering the best of old Bombay and Mumbai. We strive... More 

London, United Kingdom
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is stunning, but the rooms are pretty dire. First one I had smelt of mould so I asked to move second one the carpet had recently been washed and was squeaking under foot ? They would be much better going to tiles and rugs that can dry properly. Maybe a picky traveller but for business hotel this was... More 

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your valuable feedback with us. Its very distressing to learn of your experience. We have noted your feedback and shall review these. Please accept my apology for the lapse of services which have tarnished a potential flawless stay with us. We sincerely hope that you will return to... More 

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