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ITC Grand Central

Certificate of Excellence
5.0 of 5
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287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
ITC Grand Central
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Ranked #21 of 399 Hotels in Mumbai (Bombay)
Certificate of Excellence
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963 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The beautiful hotel has nice rooms which are super quiet, especially for this bustling city with nice views even up to the sea. The hotel service is amazing, I arrived at about 11 pm at my birthday and two super nice ladies came with a marvellous chocolate cake to sing and celebrate!

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Thank you for sharing your feedback with us on TripAdvisor. We greatly value your patronage and look forward to welcoming you back to ITC... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

Comfortable rooms, super helpful staff, great breakfast buffet + more character than your standard Hiltons, Sheratons, etc. I also used spa a lot, including massage, sauna, gym and swimming pool - all top notch.

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us. Your compliments about the staff and your experience delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

True to its legacy this hotel is the best. The most important advantage is its location. One can travel to any part of the city very conveniently. The staff is very courteous and always ready to help. Breakfast is elaborate and has a variety of options. There is free Wi-Fi connectivity.

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for sharing your experience and for appreciating both the service extended and the facilities of the hotel. We strive everyday to deliver the best experiences to our guests . Thank you very much for giving us the opportunity to show case our hospitality.  We look forward to the... More 

india
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Sometimes when you are alone and have no company, justvisit this place. Have a cup of tea with cookies and make yourself happy. The place is good and comfortable. It provides you the warmth and will make you feel at home.

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! We are delighted to note that you had an enjoyable stay with us. Your appreciation of our team, encourages them even more to create wonderful memories for guests. Thank you for your generous compliments. The team and I, eagerly await your return in the not too distant future. Warm regards, Kuldeep Bhartee... More 

Hyderabad, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

True to its name this hotel is truly 'grand ' and 'centrally' located. It gives you a feeling of '"old world charm" Rooms are very cozy and comfortable. Staff is elegantly dressed ever smiling, always wishing and greeting the guests. Overall facilities are excellent but like mentioned in one of the reviews it would be better if free Wi-Fi is... More 

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai! It was a pleasure to have you stay with us and we thank you for sharing your feedback on TripAdvisor. Your mention about our service and hospitality is very rewarding and will inspire us to continuously work towards exceeding our guests expectations. The team and I, look forward to welcoming you back... More 

New Delhi, India
1 review
5 of 5 stars Reviewed 1 week ago

Best Place to Visit Either with Friends or Family. Food is Simply Awesome.. Is situated in Centre Of Mumbai. A grand and Luxurious Stay... Feeling Of Home away From Home... Good Staff.. Neat and Clean Rooms..

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. It is a delight to know that you had a relaxed and comfortable stay with us. We look forward to the pleasure of welcoming you back soon. Warm regards,... More 

New Delhi, India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in the hotel for approx 2 months and it was an extremely comfortable stay. It gave me a complete feeling of home away from home. Good rooms, nice amenities and a tasty healthy breakfast coupled with a warm staff would make you love the place. The best part in the room is the sitting area around the room... More 

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. It is a delight to know that you had a relaxed and comfortable stay with us. We look forward to the pleasure of welcoming you back soon. Warm regards,... More 

Lucknow, India
Top Contributor
63 reviews 63 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

Lower Parel in Mumbai is the old time "Mill area" and that translates into this being the place for working class. A grand and luxurious hotel built on an old cigarette factory stands like an oasis in this busy area of Mumbai. The hotel's architecture and decor is reminiscent of 19th and early 20th century Bombay style, with a large... More 

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Mumbai, Maharashtra, India
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Great place if you want to spend good meal time with family and that too in case you feel like having the best Indian cuisine. Good variety and options available in the vegetarian menu which is rare, taste and presentation was amazing

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Bengaluru (Bangalore), India
Top Contributor
108 reviews 108 reviews
85 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel in the past with good memories, hence when I was invited for a meeting hosted here ,I agreed . I reached Mumbai late night from Bangalore. The drive from the airport was smooth due to low traffic at this time of the day, the Worli - Bandra sealink did not have the usual lights... More 

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. It is a delight to know that you had a relaxed and comfortable stay with us. Chef Rajan will be pleased to hear your kind words of appreciation. We... More 

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