We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

ITC Grand Central

5.0 of 5
Hotel website
Hotel deals
287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Offers & Announcements
Internet Only Rates !
ITC Grand Central
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #21 of 393 Hotels in Mumbai (Bombay)
A recent review
5 of 5 stars reviewed yesterday
puneetbhatia1 Dubai, United Arab Emirates
Write a Review

934 reviews from our community

Traveler rating
    542
    287
    69
    22
    14
See reviews for
117
109
90
554
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (934)
  • Mar-May only
    (248)
  • Jun-Aug only
    (209)
  • Sep-Nov only
    (222)
  • Dec-Feb only
    (255)
All months
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed yesterday NEW

I am staying in this hotel for past 10 year, they have maintained their hospitality, on my last visit in January, the welcome staff at lobby were excellent, very helpful, attentive and courteous, rooms and service also were nice, my best hotel in Mumbai.

Was this review helpful? Yes
Bangalore
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at ITC while on a short business trip. Though this is an awesome hotel, I have a sort of a mixed review about this place. This is a nice little hotel with amazing food. Truly loved the south indian dishes at breakfast along with their unique 'spice' water. The rooms are decently sized and are comfortable enough. The toiletries... More 

Was this review helpful? Yes
Hong Kong, China
Top Contributor
93 reviews 93 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here on a business trip. The hotel staff are extremely friendly and were very accommodating when I needed a late check out. The rooms were comfortable (although no separate showers just a bath with a shower) and the TV had loads of channels. It also has some good restaurants particularly K&K for Indian food. I would recommend you go... More 

Was this review helpful? Yes 2
Paris, France
Top Contributor
79 reviews 79 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've been invited to a wedding which took place at ITC GC, the place is beautiful, the service is excellent and food was really good as well. We explored several places within the hotel, including the gardens, the ballroom, the lounge. A really nice place!

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I always feel at home when stay at ITC grand central. This is my favourite hotel and love the ITC experience of grand central. The team is very energetic and go out of the way to make your stay comfortable and memorable. Thanks ITC team and would love to keep coming again and again.

Was this review helpful? Yes 3
Jaipur, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The location of the hotel makes it perfect and Middel in Mumbai one to stay on business trip. Excellent atmosphere and Rooms are very pleasant and had a Good experience of Room and Hotel Service. Staff is very well Mannered and Helping. Breakfast lunch and Dinner was very excilent, Veg.& Non Veg. Food. Service was Very Good. Overall a remarkable... More 

Was this review helpful? Yes 2
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your valuable feedback on the food and service of the hotel. I am delighted to know that you thoroughly enjoyed your stay. At ITC Grand Central, we strive to provide our guests with excellent service. The entire team joins me in thanking you for your kind words and recommendation... More 

Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Irish couple, mid-30s. Stayed here in April. Great hotel, and its in a decent location to get at Gateway of India and some of the more interesting parts of the city. -- Wonderful welcome team. Great check in process. -- Very good food @ room service, and some great restaurant options on site too. -- Lovely mid-size gym - so... More 

Was this review helpful? Yes 2
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at ITC Grand Central. I am glad to know that you enjoyed the service and hospitality displayed by the team. Vishal, Abhishekh and the entire team will be thrilled with your kind words.... More 

Hyderabad, India
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Wanted to share on Trip Advisor the mail i sent to them (ITC Hotels) after my recent stay last week "Just giving you feedback For one, ITC has excellent staff with great mannerisms. They are sweet. You need to know how bad your breakfast was today. Terrible is a very mild word Idlis and Vadas were cold as hell so... More 

Was this review helpful? Yes 2
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your detailed feedback with us on Trip Advisor. Whilst we are happy to note that you found our staff to be courteaous, we are disappointed that the breakfast experience was not to your satisfaction. The team learns from your feedback and ensures improvement in the areas you have... More 

Seattle, Washington
Top Contributor
94 reviews 94 reviews
50 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived after midnight and were efficiently checked into the hotel. We are SPG gold members and we were upgraded to the next level of room.The room was not too spacious, but was well-appointed and has an efficient use of space. The bathroom was designed well and very spacious. The breakfast buffet was wonderful. There were plenty of choices, from... More 

Was this review helpful? Yes 2
Washington DC
Contributor
18 reviews 18 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located in the middle of Mumbai for tourists. Excellent service by the staff. Enjoyed my stay except for some little issues such as cleanliness. The knife and the coffee pot were not clean enough. Rest of the room no complaints.

Was this review helpful? Yes 3
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for sharing your feedback with us. We have made a note of your observations and they will be looked into. I assure you that you will be given nothing short of a superlative experience in the future. We look forward to welcoming you back at ITC Grand Central. Warm regards,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

219 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (204)
Viewed
View from room (16)
Viewed
Hotel & grounds (63)
Viewed
Pool/beach area (11)
Viewed
Room/suite (47)
Viewed
Bathroom (11)
Viewed
Business center/function rooms (9)
Viewed
Dining (12)
Viewed
Family/play areas (1)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (2)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question