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BEST WESTERN Hotel Sahil

292 J. B. Behram Marg | Mumbai Central (East), Mumbai (Bombay) 400008, India
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BEST WESTERN Hotel Sahil
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227 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (227)
  • Mar-May only
    (69)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (70)
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There are newer reviews for BEST WESTERN Hotel Sahil
See the most recent reviews
Hyderabad, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 1, 2014

An altogether nice hotel ,ream is sparkling clean,staff attentive,responsive but the location is not at all good.although it is centrally located i recommend this hotel only to people who have work in near by areas.

Review collected in partnership with this hotel

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest, Greetings from Best Western Hotel Sahil!! Thank you very much for sharing the excellent review. I am glad that you thoroughly enjoyed Best Western Hotel Sahil Hospitality and Experience. It is feedback like yours that really motivates us to continue and further enhance our services. We look forward to welcoming you again at Best Western Hotel Sahil. Warm... More 

Kolkata (Calcutta), India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 26, 2014

The rooms are spacious and clean. The hotel has a small gym. We loved the breakfast served with variety of food to choose from. Room service was slow, lift slower. Will stay again in this hotel if I travel to Mumbai.

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest , Greetings from Best Western Hotel Sahil!! Thank you for taking the time to write your positive comments on Trip Advisor. It is very encouraging and motivating for all of us to receive such positive feedback. I have also taken good note of your suggestion for improvement. We are looking forward to welcoming you back at Best Western... More 

Jamshedpur
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 19, 2014

Hotel is very centrally located. Its good for business travelers. The restaurant serves good food. Buffet breakfast needs improvement in terms of variety and taste. Overall a good experience staying in this hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Sir, Greetings from Best Western Hotel Sahil!! Thank you for sharing your recent experience with us on TripAdvisor. We have noted your feedback with regards to the buffet in terms of variety and taste and ensure you on your next visit you will find the difference. We are delighted that your overall experience in the hotel was a pleasant... More 

Panaji, India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 16, 2014

I had read the earlier reviews about uncooperative staff of this hotel but still since I needed a place near by I choose this which again was a big mistake, you have to wait for the lifts atleast for 5 / 6 mins, the moment someone opposite to ur room shuts his door the door of ur room will make... More 

Was this review helpful? Yes 1
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Sir, Greetings from Best Western Hotel Sahil!! Thank you for sharing your recent experience with us on TripAdvisor. We have noted your feedback with great concern and the same has also been shared internally with the team. We regret your experience as reported in your review. The team learns from your feedback and ensures improvement in the areas you... More 

Travelers are raving about these Mumbai (Bombay) hotels

Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 11, 2014

We wanted a hotel that was conveniently located to see the sights of Mumbai and thus chose a central Mumbai location. The Best Western looked great and was part of a well-known chain so we decided it was a good choice. When the taxi driver stopped outside the hotel I got a huge fright, as it was right on the... More 

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Sir, Greetings from Best Western Hotel Sahil!! Thank you for reviewing our hotel on this forum. We truly appreciate the time and effort that you have spent writing such wonderful feedback for us. The same has been shared with the team at the hotel and we are extremely delighted to know that you had a good stay with us.... More 

Valencia, Spain
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 4, 2014

I stayed at the hotel for a day in February. Initially when I saw the crowded area that the hotel was located in, I was skeptical. As soon I entered all my doubts were laid to rest. The room are small, but clean and well equipped. You may not be able to fit in an extra bed comfortably (we had... More 

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Sir, Greetings from Best Western Hotel Sahil!! Firstly, I would like to thank you for your time and effort in writing feedback on this forum. Your review will go a long way in encouraging the team at the hotel to strive and achieve even higher levels of service. Your words of praise have been shared with all colleagues and... More 

Kingston Springs, Tn
1 review
5 of 5 stars Reviewed March 3, 2014

The hotel was the nicest place that we stayed during our trhree months in India. Both modern and well maintained. The breakfast buffet was great and changed daily. The staff was overly-friendly and quick to respond to our needs. The restaraunt staff was continualy trying to anticipate and respond to our needs..p

Review collected in partnership with this hotel

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Sir, Greetings from Best Western Hotel Sahil!! Thank you very much for sharing your review. I am glad to know that you enjoyed your stay and we met your expectation, feedback like yours will also keep the team motivated. We really appreciate this gesture and feedback. We look forward to welcoming you once again at Best Western Hotel Sahil.... More 

Akola, India
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed March 3, 2014

Whenever I visit Mumbai, I stay in Dadar or Mumbai Central. And, Sahil is the only place I stay in Mumbai Central.(I have reviewed this hotel on an earlier occasion too). I went there after a gap of nearly one year, and was pleased with the new, posh look of the hotel. An aura of class pervades you right from... More 

Was this review helpful? Yes 2
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Sir, Greetings from Best Western Hotel Sahil!! Thank you very much for sharing the Excellent review. I am glad that you thoroughly enjoyed Best Western Hotel Sahil Hospitality and Experience. It is feedback like yours that really motivates us to continue and further enhance our services. We look forward to welcoming you once again at Best Western Hotel Sahil.... More 

London, United Kingdom
2 reviews
1 of 5 stars Reviewed February 22, 2014

I chose this hotel because of the location to where I wanted to visit. That was the ONLY good thing about the hotel. There were flies on and around my pillow and headboars and I got my room changed after calling reception like 5 times. Then I found a lizard type creature in the shower. Someone finally came up stairs... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Sir, Greetings from Best Western Hotel Sahil!! We, at Best Western Hotel Sahil thank you for sparing your valuable time and effort for the feedback. Your feedback has been shared with the team. We regret that your stay was met with inconvenience. We have taken up the issue with the concerned departments regarding your feedback about our services and... More 

Gloucester, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 21, 2014

This is a good, clean hotel in a very good location in Central Mumbai, very close to the Central Train Station. There is a McDonalds and KFC right outside and plenty of other restaurants. The site is let down by the staff and their poor attitude and service. Some of them cannot speak English properly, and so get room service... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Sir, Greetings from Best Western Hotel Sahil!!! Thank you for sparing your valuable time and effort for the feedback. We regret that your stay was met with inconvenience. We have taken up the issue very seriously with the concerned departments regarding your feedback about the staff and their poor attitude and service, we are also training our staff on... More 

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