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BEST WESTERN Hotel Sahil

292 J. B. Behram Marg | Mumbai Central (East), Mumbai (Bombay) 400008, India
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BEST WESTERN Hotel Sahil
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225 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (225)
  • Mar-May only
    (69)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (70)
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There are newer reviews for BEST WESTERN Hotel Sahil
See the most recent reviews
Gurgaon, India
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 16, 2013

One does not find many good hotels in and around Mumbai Central, this is one of the few where you can have decent stay. The Hotel is built in a very small area and has been acquired recently and still the work on improving the facade was on. The entry road of Hotel is not impressive at all, however, the... More 

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest, Greetings from Best Western Hotel Sahil!!! Thank you very much for sharing the Excellent review. I am glad that you thoroughly enjoyed Best Western Hotel Sahil Hospitality and Experience. It is feedback like yours that really motivates us to continue and further enhance our services. We look forward to welcoming you again at Best Western Hotel Sahil Thanks... More 

New Delhi, India
1 review
4 of 5 stars Reviewed December 14, 2013

Food is awesome .Rooms are new and stay has been comfortable.Rates are reasonable .But restuarent and room service is a bit slow. This is probably it is newly built. Except for service overall experience is quite good.

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest Greetings from Best Western Hotel Sahil. Thank you for your feedback on this forum. Your review has been shared with the team at the hotel. We will try and ensure each and every stay of yours is as memorable and enjoyable as this one. We look forward to your next visit and do not hesitate to contact me... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 9, 2013

Hotel is located very near to Mumbai, local train station and very near to "C" link. I visited for business purpose so it is very convenient to travel any where. Cleanliness is very good. Though in side the city no noise pollution. Staff is very cooperative. Hotel interior climate is good. Having a very good restaurant. Breakfast is required to... More 

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest Greetings from Best Western Hotel Sahil. Thank you for your feedback on this forum. Your review has been shared with the team at the hotel. We will try and ensure each and every stay of yours is as memorable and enjoyable as this one. We look forward to your next visit and do not hesitate to contact us... More 

Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed December 3, 2013

First of all the hotel is at a good central location and recently it had gone through complete renovation although some work is still being carried out. We found our rooms were regularly serviced every day. The staff were very helpful particularly staff at the reception desk. We had gone to attend our sons wedding in Mumbai and all our... More 

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest Greetings from Best Western Hotel Sahil!!! Firstly, we would like to thank you for your time and effort in writing feedback on this forum. Your review will go a long way in encouraging the team at the hotel to strive and achieve even higher levels of service. Your words of praise have been shared with all colleagues and... More 

Dubai, United Arab Emirates
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed December 1, 2013

room not ready (507) , reached hotel @ 2230 - my room was in front of the stairs. u can always hear the sound of the people going up and down, staff talks very loud in the corridors. - you can hear the person in the next room when he is having shower. - card key not working changed twice,... More 

Was this review helpful? Yes 1
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest, Greetings from Best Western Hotel Sahil!!! We, at Best Western Hotel Sahil thank you for sparing your valuable time and effort for the feedback. Your feedback has been shared with the team. We regret that your stay was met with inconvenience. We have taken up the issue with the concerned departments regarding your feedback and we ensure that... More 

Faridabad, India
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 28, 2013

Stayed for a night after an effortless booking over phone. The hotel is completely renovated. Got a nice room, done nicely using the space effectively. For a single person the room was quite big. the only fault i could notice, was in the bathroom where there is no space to keep the soap & shampoo. Had a tasty breakfast at... More 

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest, Greetings from Best Western Hotel Sahil!!! We appreciate your views and comments for our hotel and we would like to thank you for the time and effort in giving us this feedback. We have shared your review with the team at the hotel and they are delighted that you had a memorable experience with us. We look forward... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 14, 2013

I recently stayed at this hotel for over 2 weeks. Although nicely remodeled, the staff, and management have several issues that need to be resolved. In fact, with the management and staff as it currently sits, I would be ashamed to be associated with the Best Western name. After a countless amount of times of calling managers, and hotel staff,... More 

Was this review helpful? Yes 5
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest, Thank you for taking the time to write your positive comments on Trip Advisor. It is very encouraging and motivating for all of us to receive such positive feedback. I have also taken good note of your suggestion for improvement. We are looking forward to welcoming you back at Best Western Hotel Sahil in the very near future.... More 

Sandton, Gauteng, South Africa
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 11, 2013

I recently stayed Hotel Sahil which when I made the booking I was told cost for 5 night would be R3500 – when I was checking out I was then given a price of R4600 - I queried why and was then told it was for luxury tax… Why do they not tell clients when they make their booking the... More 

Was this review helpful? Yes 1
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Guest, Thank you for sharing your recent experience with us on TripAdvisor. We have noted your feedback with great concern and the same has also been shared internally with the team. We regret your experience as reported in your review. The team learns from your feedback and ensures improvement in the areas you have indicated. We truly hope you... More 

Pune, India
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed November 10, 2013

Very nice location. Rooms are small in size ,only two persons. No place for extra bed. Buffet breakfast was very good. I found Chinese food bit oily, but Indian food was ok. Please make some place to keep soap and shampoo inside the shower area. Like the Lighting arrangement of the room.

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Reviewer, Thank you very much for sharing your review. I am glad to know that you enjoyed your stay and we met your expectation, feedback like yours will also keep the team motivated. We really appreciate this gesture and feedback. I have also taken good note of your suggestion and we look forward to welcoming you again at Best... More 

Cape Town Central, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2013

awsome hotel in mumbai.when we checked in it was early hours in the morning and they wasted no time at reception to assist and they even upgraded our room . the rooms are absolutely mordernised and the staff are extremely helpful and friendly. the room was extremely clean and comfortable and the space was just great. everything we saw they... More 

Was this review helpful? Yes
IMS21, General Manager at BEST WESTERN Hotel Sahil, responded to this review

Dear Reviewer, Thank you very much for sharing the Excellent review. I am glad that you thoroughly enjoyed Best Western Hotel Sahil Hospitality and Experience. It is feedback like yours that really motivates us to continue and further enhance our services. We look forward to welcoming you again at Best Western Hotel Sahil. Thanks & Regards, General Manager More 

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