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West End Hotel

3.5 of 5 45, New Marine Lines, Mumbai (Bombay) 400020, India
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127 reviews from our community

Traveler rating
    19
    53
    43
    8
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW

I was on a business trip and had stayed in this hotel for 5 days. The hotel has an old world charm, but it has not moved on to include the modern ammenities. Pro's: 1. Very close to CST and Chruchgate, and right in the middle of the business district. 2. Comfortable and clean rooms 3. Dinner buffet is very... More 

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WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you for taking out your valuable time to fill this review. We are regularly doing pest control & we are sorry for the inconvenience caused to you. Both our lifts have lift-man & doors are always kept opens. Upon hearing the bell the lift-man goes to the particular floor to attend the guest. We are very sorry,... More 

New Delhi, India
Top Contributor
51 reviews 51 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed at West End on Marine Lines overnight as a business traveller. Not only that the radio cab that I hired from the Mumbai Int'l Airport knew about the hotel, but none of the cabbies and autorickshaw wallahs standing on the Marine Lines could direct us where the Hotel is. Finally, 5th attempt succeeded and we could get to the... More 

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WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, We thank you for taking out your time to fill this review. We do have a reliable, safe & economical pickup/drop service from the Airport which you perhaps may like to try on your next visit to save the inconvenience caused to you during your last visit. We apologize that the reception that you received was not as... More 

Basel, Switzerland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

If you want to feel to be in India with a nostalgic touch this is a recommendable Iocation. The staff from the front desk over the lift boys to the room service with floor managers were very helpful, also in organising transport.The food was excellent both in choice and quality especially if you like fish, AC in the rooms of... More 

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WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you very much for staying with us once again & thank you for lovely feedback on your recent stay. We are delighted to know that you like our food, our fillet fish with tarter sauce is famous amongst the customers. We would like to assure a wonderful experience on all your future visits. The entire team at... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

A nostalgic trip with an insight into Old India. This beautiful art deco hotel is well appointed with modern facilities. The staff cannot do enough to help you and make sure your stay is comfortable. The complementary breakfast was plentiful and served by the ever helpful staff. With a hospitality manager on every floor there was nothing they would not... More 

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WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Greetings from West End Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. The title of the review itself has brought a smile on each one of us. Your words of praise for our services, offerings and attention to detail have encouraged us to scale... More 

Halmstad, Sweden
2 reviews
5 of 5 stars Reviewed November 16, 2014

Since late senventies I have visited the West End Hotel at least once in a year. It is situated in the heart of down town Mumbai, the rooms are spacious, restaurant excellent and staff friendly and efficient. As a tour leader I have brought many tourists from Sweden to the West End and all have been more than happy with... More 

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WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Rolf, Thank you very much for making West End Hotel your home in Bombay. The West End family looks forward to your future visit. Once again Rolf thank you for making West End your home. Sincerely, Arjun Ramani General Manager West End Hotel, Mumbai More 

1 review
1 of 5 stars Reviewed October 22, 2014

Good AC. Friendly staff. Congested room & bathroom. Hotel rates are around a 4 or 5 star, but services are pathetic, no complimentary wifi or breakfast, no water bottles complimentary except 1 for a day. Lifts are horrible. Dining food is bad, sweets in morning are leftovers of previous night. Even noon buffet had some flying insects on deserts (mousse)... More 

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WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Mr. Pranav, Greetings from West End Hotel, Mumbai. Thank you for your valuable feedback and we apologize for the inconvenience caused to you; during your recent stay with us. In south Mumbai 4 star hotels charges about Rs. 5500/- & 5 star about Rs. 7500/- per day per room for an individual (17.42% Tax Extra). Whereas our room tariff... More 

Pune, India
Top Contributor
51 reviews 51 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 7, 2014

4th October, which was a big day for me. It was my engagement. It would be a bad part of me if i would not write a review for this Lovely hotel. First of all Thank you to Mr. Joy, Who is the Banquet Manager who performed his duties Simply Perfect.!! Thumbs up to him. This hotel is known to... More 

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Manchester, United Kingdom
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 7, 2014

Very much basic traveller/student accommodation by western standards, surly staff & uncomfortable beds. In desperate need of a refurb, that is apart from the bar, which is stuck in some 1970's time warp, & unintentionally pretty cool because of it.

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 20, 2014

The rooms are quite spacious and well maintained. The view may not be so great as it is centrally located but it is well connected to various parts of the busy city of Mumbai; theatres, hospitals, malls, railway station etc. and to the beautiful Queens necklace (the Marine Drive), thus, making it the perfect venue to stay and dine; and... More 

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CUTTACK
1 review
4 of 5 stars Reviewed August 5, 2014

dates back to 1940's centrally located opp to bombay hospital & very near to nearby landmarks like gateway of India, High court ,university,etc. rooms clean, old looks no frige,no teamaker in room.old furnitures neatly kept. good service But ,modern amenities lacking.Front office very helpful.

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Additional Information about West End Hotel

Address: 45, New Marine Lines, Mumbai (Bombay) 400020, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — West End Hotel 3.5*
Number of rooms: 80
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Also Known As:
West End Hotel Mumbai

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