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Grand Hyatt Mumbai

5.0 of 5 Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
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Certificate of Excellence 2014
Grand Hyatt Mumbai
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Grand Hyatt Mumbai
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1,255 reviews from our community

Traveler rating
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    417
    114
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

This is a somewhat western-style business/quasi luxury hotel; It is at least 15 min. from airport due to location on ring road; not near anything that can be strolled to. Bottom line: would stay there again if a travel emergency required; to really see Mumbai flexibly, better to get down into town. JW Marriott at Juhu better. Pluses: excellent health... More 

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New Delhi, Delhi, India
Top Contributor
111 reviews 111 reviews
60 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for one night and I must say that it was one of the good stays I have had for a long time. Why I have rated it only 4 star and not 5 is just for one reason and that is the not very friendly/ helpful staff and a noticeable differential treatment of guests. I... More 

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Istanbul, Turkey
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First problem that i faced in this hotel is, when i came to hotel for check in at 06:00 am in the morning, reception checked the system and he didn’t find my booking.His name was jeet. spoke to him many times and asked for a room but he told me that didn’t find my booking. Informed him that, i’m coming... More 

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Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a large hotel close to the airport, rooms are large and comfortable. Service is excellent. The only weak point of this hotel is that the rooms would benefit from some facelift. Furniture and bathroom fixtures are fairly old. Nevertheless, my overall experience was good and I would stay in this hotel again.

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Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are happy to know that you had a pleasant stay with us and you liked the location of the hotel from the airport, large & comfortable guest rooms and the overall service extended by our associates. We... More 

Ahmedabad, India
Contributor
16 reviews 16 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel. Close to Airport. Room size ok. Not too big. Couldn't find any inclusive breakfast deal/option on the hotel's website but my travel agent could manage that. Coming to breakfast.. On both days had to wait 15-20 minutes in queue for a breakfast table. plenty options and really good taste. No facility for Driver's stay nor the hotel staff... More 

Was this review helpful? Yes
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are happy to know that you had a pleasant stay with us and you liked the location of the hotel from the airport, overall quality of accommodation and your dining experience over breakfast. We once again thank... More 

Coventry
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I really liked my room here. Comfy bed with immaculate linens. Lots of amenities in the bathroom. I think they get the record for most complimentary bottles of water ever found in a room: 12 bottles!! Room furnished to an excellent standard. It's a shame I only had one night here. Swimming pool area is lovely although the water was... More 

Was this review helpful? Yes
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. It gives us much joy in knowing that you truly enjoyed your stay with us and you liked the overall quality of accommodation, the pool and the gym area. We once again thank you for your feedback and... More 

Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Hi, I booked Grand Hyatt Mumbai for my Anniversary and had a horrible experience. Below are some bad experience had during my stay. I had booked King Size bed for my stay. But when I checked in the room I noticed it was Queen Size. When I complained the management they said hotel was fully occupied so we gave you... More 

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Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We are extremely sorry to hear that we were unable to extend the quality service on your recent stay with us due to unforeseen operational issues. We sincerely regret on the inconvenience that was caused to yourself and assure you that this is not typical... More 

Sydney, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you are looking of a little oasis of calm and peace, away from the frantic streets of Mumbai, this is the hotel for you. We stayed 3 night in a suite and found the hotel to be excellent. It is a very large hotel, but the the service is exceptional. Everyone seemed to know our name and all our... More 

Was this review helpful? Yes
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. It gives us much joy in knowing that you truly enjoyed your stay with us and you liked the location of the hotel, the overall quality of accommodation and ambience of the hotel, your dining experience from our... More 

Denver, Colorado
Top Contributor
98 reviews 98 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived late in the evening and enjoyed and overnight stay and great breakfast before continuing on the Pune. The rooms were nice and the service was very helpful. I really appreciated the smooth airport pickup.

Was this review helpful? Yes
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are happy to know that you had a short but pleasant stay with us and you liked the overall quality of accommodation, the convenient location of the hotel, your dining experience over breakfast, the efficient airport pickup... More 

Gurgaon
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Happen to stay in first week of this New Year at Grand Hyatt. This was my 4th or 5th stay in this property. Nice property with very efficient front office. However would have been nice for some Guest relations person to escort till room to avoid small problem I faced of room key opening...Apparently a simple solution would be to... More 

Was this review helpful? Yes
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback and for choosing to stay with us again. We are pleased to know that you had a pleasant stay with us and you liked the convenient location of our hotel to other places of interest in the city, your dining experience over breakfast at our... More 

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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt
Hotel Style:
#2 On the Beach Hotel in Mumbai (Bombay)
#13 Family Hotel in Mumbai (Bombay)
#14 Romantic Hotel in Mumbai (Bombay)
#17 Spa Hotel in Mumbai (Bombay)
#18 Luxury Hotel in Mumbai (Bombay)
#19 Business Hotel in Mumbai (Bombay)

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