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All 365 Mumbai (Bombay) hotels

Grand Hyatt Mumbai

5.0 of 5 Hotel   |   Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
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Ranked #23 of 365 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Shirley S
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1,125 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
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1 review
5 of 5 stars Reviewed 3 days ago NEW

I get to stay around in a lot of hotels but the service here is excellent,very polite stuff and the facilities are great.The food,especially the buffet is just great..always ready to be back,I can always stay around the hotel without coming out and still enjoy India..haha.keep it up guys

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Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We are delighted to know that you enjoyed your stay with us and liked the overall multi-dimensional facilities that we have to offer, your dining experience specifically at our multi-cuisine restaurant Fifty Five East and the service extended by our associates around the hotel. We... More

2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Had to stay there for a meeting on 5th and 6th September. The hotel is undergoing renovation. the staff service was mediocre. Positive aspect is the proximity to the airport. The surrounding area of the hotel is typical Indian galli.

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Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you liked the close proximity of our hotel from the airport. However we are concerned to hear that the service extended by our staff was not up to your expectation. After a distinguished presence on the hospitality front for... More

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at the Grand Hyatt during all my stays to Mumbai. There were a few hiccups during my last stay, however this was noted by Arun Vishnu (a very competent team member that Grand Hyatt). I visited the Grand Hyatt with my husband (recently got married) and lets just say the Grand Hyatt were exception in every thing... More

Was this review helpful? Yes 1
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We are delighted to know that you enjoyed your stay with us and the service extended by our associates around the hotel made it memorable for you and your family. We shall certainly convey you kind comments across to our colleague Arun, about the same.... More

Mumbai (Bombay), India
1 review
2 of 5 stars Reviewed 1 week ago

this is the second time we did a conference here. we had booked approx 400 rooms each time. means it was big booking. Both the times, the staff members behaved extremely rudely with many of guests. will not arrange any more conferences there. ever.

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Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer, Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are extremely sorry to hear that you were discomforted during your stay due to certain service related issues and we sincerely regret any inconvenience that may have been caused to you. Please be rest assured that our staff is committed to ensuring that our... More

Messery, France
Top Contributor
86 reviews 86 reviews
76 hotel reviews
202 helpful votes 202 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a convenient business hotel, too large to be personal in any way, but with spacious, clean rooms and professional service. The breakfast was good enough. Disappointing opening hours for the bar - it closed way too early - and the neighborhood is not really fantastic, plus you have the usual safety drills common to this area which make... More

Was this review helpful? Yes
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with. We are glad to know that you enjoyed your stay with us and liked the close proximity of our hotel from the airport, overall quality of accommodation, service extended by our friendly staff We would like to highlight that... More

New Delhi, India
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I had a short two day stay. The best part was that the hotel was just a 20 minute drive from the airport. I was disappointed that they didn't offer a pickup. It was also very convinently located near BKC, a short 15 mins drive. The room was quiet small, but given the space crunch in bombay, that should be... More

Was this review helpful? Yes
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you enjoyed your short stay with us and liked the close proximity of our hotel from the airport and the overall quality of accommodation. In regard to the services we offer, we would like to highlight the fact that... More

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has an excellent art collection--both varied and unique. The rooms are very well done, but the highlight is the Club Lounge Experience--their evening happy hour featured amazing dishes and desserts from the many talented chefs in their kitchen, and I would like to especially commend the outstanding service by Navneet Sanil, he was ever present with whatever request... More

Was this review helpful? Yes 2
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are glad to know that you had a pleasant stay with us and liked the overall ambience around the hotel, collection of art around the hotel, and the complimentary cocktail hours at our Grand Club Lounge. It gives us immense pleasure to know that... More

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I had a weeks (6th to 12th Sep) stay at this wonderful Hotel. Found staff from Porter to Reception to Bedroom absolutely professional and very helpful. I thoroughly enjoyed being pampered and remembered by all staff as I strolled through the beautiful property. My cocktail Hours were magical, made so by wonderful team of very enthusiastic staff.... More

Was this review helpful? Yes 2
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are glad to know that you had a pleasant stay with us and liked the overall ambience around the hotel and the complimentary cocktail hours at our Grand Club Lounge. It gives us immense pleasure to know that the service extended by our staff... More

Sydney
Top Contributor
82 reviews 82 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have been coming here for almost since it opened. It is difficult to get a marble clad warehouse to have soul but somehow the staff make up for it. The food is amazing, the rooms large and comfortable and nothing is too hard for them. It is a big hotel and had lots of traffic from conferences etc. The... More

Was this review helpful? Yes 2
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We really would like to thank you for your patronage over these last 10 years.We are glad to know that you enjoyed your stay with us and liked the ambience around the hotel. Appreciate that you liked the overall quality of the accommodation, the service... More

New Delhi, India
Top Contributor
56 reviews 56 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for a couple of nights, was travelling to Mumbai for a friend's wedding - very comfortable rooms, spacious bathrooms, luxurious mattress. The Chinese restaurant was probably one of the best in Mumbai. All in all a very fulfilling stay, will stay again.

Was this review helpful? Yes
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review

Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us and liked the ambience around the hotel, the overall quality of the accommodation and the food at our award winning restaurant China House. We once again thank you for your feedback and sincerely... More

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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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