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Grand Hyatt Mumbai

Certificate of Excellence
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Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
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Grand Hyatt Mumbai
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1,416 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
58 reviews 58 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed yesterday NEW

I chose to stay in a Verandah Suite. We were greeted upon arrival at the hotel and whisked away to a separate check-in area where my parents were able to relax with a coffee while I took care of the paper-work. I was met by Jyoti and Mahesh who both maintained excellent interactions with us throughout our stay. The property... More 

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pune
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed one night en route to Hyderabad. Nice rooms, well done up, great ambience, good decor. Bathrooms and toilets clean. Layout was good. The only thing that I found disturbing was that despite booking many days before and clearly mentioning about three pax being there for the night, the extra bed was brought in around 1 am. It was not... More 

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India
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked this hotel through a travel portal because it was cheap compared to other five stars in the city. When we approached the hotel, the gatekeepers were impolite and were arguing over something. At the front desk, situation was chaotic too. All this changed when we were upgraded to an apartment with a bedroom, a living room and a... More 

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Mumbai (Bombay), India
Contributor
20 reviews 20 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had booked this place for a day. Checked in early. They provided us with room in residence as it was ready due to our early check in. It was a long way to walk. Did not enjoy the actual feel. Heard about this place a lot but personally we did not enjoy the residences. Might be the hotel will be... More 

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Kolhapur, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Great ambience. Courteous service. I was upgraded to free breakfast as agoda.com had not included breakfast in my package. The pre booking info does not give clear information on inclusions. In India, local bookings are always including breakfast for business places. Location is great. Weekend package great.

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India
Top Contributor
67 reviews 67 reviews
63 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel again in April 2015 and this was my 3rd or 4th continuous visit. I am very happy to say that this hotel is one of the best in Mumbai and the service is flawless every time. Hoping that it stays the same for years to come. Good work Grand Hyatt team :) PS: Please relaunch... More 

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Guwahati, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for 2 nights on a business conference. Had a pool facing room and 5 stars for that . Extremely slow room service with a request for towels taking upto 30 mins. Overall staff is well trained and good. Rooms are spacious and comfortable but the hotel is ageing fast.

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Hyderabad, India
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here basically while transitting through mumbai. So it was a short stay for us. But the hotel is lovely, the atrium and lobby areas are just a fantastic place to hangout or have an informal meeting. We stayed in a suite room and it was exactly as one would expect in a five star.. :) we totally loved... More 

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Lausanne, Switzerland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Love this hotel, been here loads of times. Great ambience, spa and gym excellent, service outstanding. We usually stay in a club room which gives us access to the club lounge - snacks are plentiful and delicious, one of the best club facilities I have experienced. Look forward to our next stay!

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Singapore, Singapore
Top Contributor
94 reviews 94 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Not my first time but a long time since my last stay. Sadly things are not as good as I last remember. Rooms are significantly worn down, mosquitoes everywhere and I was shocked to see that the amenities (see caption of tea bag) were worn down and not bothered to be replaced. Service was alright though not as good as... More 

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