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Grand Hyatt Mumbai

Certificate of Excellence
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Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
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1,403 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Top Contributor
83 reviews 83 reviews
37 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed one night on my way home via Mumbai after a three week tour of India. I booked a Club Room because I like the extra facilities of the Club Floor. My internal flight was delayed so I didn't check on till 8.30pm. When I did I asked for a drink from The Club which serves cocktails till 8pm... More 

Was this review helpful? Yes 5
Gurgaon
Contributor
15 reviews 15 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Hotel used to deliver consistent service which were very predictable & efficient. Happen to stay recently & terribly disappointed by drop in Standards. - Wrong room type allocated - Room service doesn't pick calls for almost 20 minutes. The Operator tries & after a while saying will call, forgets. - Room service says we busy with high occupancy. (Is... More 

Was this review helpful? Yes 3
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Reading reviews i still see people complaining about the check in, the deposit, etc etc. The front desk staff have no clue whats going on in terms off why a deposit needs to be secured even though the stay was payed for in full???????? This is really something management have to look at thats if it matters to them!

Was this review helpful? Yes 4
Chicago
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The overall service from this hotel was the worst one I ever met in Hyatt. Reserved king but put me to queen. Went to 55 East Restaurant for buffet and found a few cockroach on the top of scallop. The chef just took the cockroach away and did nothing to the foods. After checking out, I chose to pay in... More 

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Irving, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Enjoyed my first visit so much on my way to Goa that I stayed again on my return trip. The staff was wonderful and very accommodating. I arrived at the hotel at 4:30 am. I was unable to check in at that time without being charged for a full night; however, I was immediately checked in at the earliest check-in... More 

Was this review helpful? Yes 2
Bangalore, Karnataka, India
Top Contributor
71 reviews 71 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here during an event in April 2015. First I was confused between this one and Hyatt Regency. So one has to be careful that this is Grand Hyatt and not regency. Location is good, around 15-20 min drive from Domestic Airport. May be slightly more from International Airport. Service of the staff, their grooming and courtesy are all excellent.... More 

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed in the Grand Hyatt Mumbai for several days. I can't say enough about the beautiful rooms and facilities, as well as the attentive staff. The Hyatt is an immaculate, wonderfully maintained hotel, and their staff was friendly, attentive, and obviously motivated to make our stay as comfortable as possible. We especially enjoyed the buffet breakfast... More 

Was this review helpful? Yes 1
London
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here with family for 2 weeks - was a pleasure! Service is fantastic - nothing was too much to ask for. They are very accommodating. All the staff are courteous and helpful. Room - again was great. Clean and classy. Housekeeoing always made sure toiletries replenished and room was always good. Again I felt they often went out of... More 

Was this review helpful? Yes 2
New Delhi, India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

i was impressed with the hotel. Only the problem is with services...they are very slow in services. If you put a request then you have to wait for long to get and revert. But our 3 days conference was very good.

Was this review helpful? Yes 2
San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed four nights at the Grand Hyatt Mumbai in January 2015, and I wouldn't hesitate to go back! All the staff (especially the staff working in the breakfast area on the third floor) were lovely, there was a wide variety of really nice food, the pool was well-kept and beautiful, and our room was very nice. The hotel is... More 

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